Total 87 Senior Executive Research Analyst job vacancies in The United States of America

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing: 

• Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
• Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
• Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. 
• Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
• Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations.
• Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales. 
• Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. 
• Ensure that all high severity incidents are related to a Problem or Known Error record. 
• Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels. 
• Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. 
• Ensure all work is delivered to contractual SLAs and/or agreed timescales. 
• Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales. 
• Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.
• Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. 
• Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. 
• Support and assist the wider Service Desk and Incident Management functions as and when required. 

What he needs to have:

• Minimum 5+ yrs of considerable knowledge of Problem management principles, procedures, and techniques.
• Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing: 

• Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
• Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
• Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. 
• Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
• Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations.
• Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales. 
• Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. 
• Ensure that all high severity incidents are related to a Problem or Known Error record. 
• Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels. 
• Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. 
• Ensure all work is delivered to contractual SLAs and/or agreed timescales. 
• Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales. 
• Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.
• Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. 
• Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. 
• Support and assist the wider Service Desk and Incident Management functions as and when required. 

What he needs to have:

• Minimum 5+ yrs of considerable knowledge of Problem management principles, procedures, and techniques.
• Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
• Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
• Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
• Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
• Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
• Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
• Must have good commercial judgment and be capable of working in an aggressive delivery environment.
• Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
• Cross domain experience includes Payments, Banking Financial Services.
• Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
• In-depth knowledge of contact center and BPO processes.
• Must demonstrate a high level of technical expertise and experience.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Superior people skills
• Exceptional presentation and demo capabilities
• Strong verbal/written communication skills
• Self-motivated, highly organized, and team-oriented

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: 

A Change Management Analyst is responsible for review and approval of change for basic applications, services, and infrastructure. This role may assist in compilation of quantitative measurements and metrics relating to change activity. Additionally, may be involved in basic process improvement and modification.

What you will be doing:

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements.

• Developing and maintaining standardized change management methodologies, tools and best practices.

• Provide guidance and support to team members ensuring everyone is aligned with the current change process.

• Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules. Organize and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Reviews completeness and quality of change information entered in the change management system and works with change owners to correct deficiencies.

• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.

• Proactively identify and address roadblocks or issues, implementing efficient solutions to ensure smooth change implementation.

• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 7 years of work experience in the IT Industry as a Change Management Analyst

• Must have an exposure on managing and driving change initiatives across multiple platforms and line of business following industry standard change management practice and methodologies.

• Strong understanding on ITSM Processes: Incident Management, Problem Management Change Management

• Strong background with ServiceNow and related modules like CMDB and Change/Incident/Problem/Service Request Management

• Experience in moderating change-related discussions, monitoring change lifecycle and preparing report on qualitative data and change KPIs.

• Adept in using Microsoft applications to present change plans, updates, progress, and outcomes to stakeholders.

• Bachelor’s degree in a relative field or equivalent practical experience.

• Excellent time management skills, effectively prioritize and manage multiple tasks and projects simultaneously.

• Good written and verbal communication skills, flexibility, versatility, dependability

• Strong people management skills with the ability to build relationships to drive change efficiently.

• Skilled in identifying and implementing process improvements.

Bonus if you have:

• ITIL certification is a plus.

• Background with Banking and Payments

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

· Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team:

· We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc.

· We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)

· Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers

· We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy

· We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)

· We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

· Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

· Excellent analytical skills along with good communication skills.

· Experience of supporting end users on products in financial domain across the globe.

· Identify and resolve technical/IT issues.

· Assist in solving complex issues technical and/or functional issues.

· Software licensing assistance

· Guidance in how to improve the user experience of Prophet and other associated applications.

· Problem solving and assessment of technical/functional support to clients.

· Working with clients to help them get the most out of Prophet and other associated applications.

· Make infrastructure recommendations to clients most suited to their modelling and usage of Prophet application.

· Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

· Develop – providing support to Prophet Product Managers as part of the product development lifecycle, including:

· Running model test packs, assisting with software UAT and feedback

· Working closely with onsite technical & actuarial consultants and other geographically dispersed support staff and clients.

·

What you will need:

· Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.

· ITIL v3 Foundation or higher desirable

· Experience of working in a Product/Application Support teams operating in multiple shifts

· Sound knowledge of Java based APIs with good knowledge of troubleshooting windows issues, Knowledge of permissions on Windows.

· Advanced knowledge of MS SQL – joins, views, SPs

· knowledge of database architecture and database administration

· Knowledge of Windows/Networking with experience with Microsoft Desktop and Server operating systems and technologies.

· Knowledge of cloud and desktop infrastructure, including workstations, servers, networks, virtual technologies – AWS, Azure a plus

· Knowledge of Windows PowerShell a plus

· Experience using FIS Prophet Professional or other modelling application(s) is an add on.

· Familiarity with the fundamental principles of ITIL

Added bonus if you have:

· Excellent oral and written communications skills

· Strong problem-solving and diagnostic skill skills

· Ability to work effectively with minimum supervision with a strong sense of ownership.

· Customer service and team focus

· Working knowledge of diagnostic utilities (desirable)

· Ability to think laterally - suggest pragmatic solutions to complex IT issues.

· Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

· Extensive Health Benefits Program along with the Family Protection Plan

· Best-in-class career mobility options across the globe

· Award-winning learning offerings for career development

· Adaptable home - office work model

· Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

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Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

We are on an exciting journey of re-engineering our core payments platform to be more cost effective, scalable and cloud ready utilizing the latest cutting-edge technologies. This journey will require the very best engineering talent to get us there as it’s not just a technical change, it’s a cultural change as well.

What you will be doing

Financial Industry is growing at more than 10% per year internationally, fuelled by advances in technology, consumer engagement, regulations, and payments. Worldpay, as the industry leader in Payments & Banking innovation, creates services that are vital for the world’s largest and fastest-growing merchants & SMEs to achieve predictable, profitable revenue streams.

The Product Analyst will be a product champion, a great team player with encouraging approach with cross functional teams. Curious, motivated, forward-thinking with can do attitude has the opportunity to join the team.

• Define, maintain & prioritize backlog (epic/features/user stories) to guide the agile software development team.
• Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
• Draft product key objectives and results, strategies and apply the data for the product to make business decisions.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Collaborate with stakeholders during the visioning and concept development of a product.
• Ensure team focuses on those with a maximum value that are aligned with product strategy.
• Ability draft & define appropriately detailed specifications for the product features, so they are clearly understood by the development & QA teams.
• Understands product strategy, market, industry, and client goals. 
• Reviews and provides feedback on test plans to ensure application changes meet acceptance criteria.
• Creates Sprint Release Plans with scrum master, project managers & development teams.
• Monitors the development progress and provides updates to stakeholders, as requested.
• Leads planning and review meetings to communicate feedback on development achievements.
• Trains internal employees or external clients on changes, new systems, or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

What you bring: (Skills)

• 3-6 years’ experience in software product management or equivalent role
• Prior experience 3+ years in the payments industry, with demonstrable understanding of major trends in Online / Instore payment solutions
• Understanding of agile methodology, e.g. SAFe, with competence utilizing project management software tolls (e.g. Rally) to write concise user stories to communicate with the Engineering and QA teams and to ensure feasibility.
• Ability to operate independently and effectively, under the supervision of Product Managers
• Familiarity with managing a post-production launch to support the sales cycle, gauge performance
• A strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues
• Highly self-motivated with a strong will to win, ability to take ownership and desire to drive for optimal business results
• Ability to adapt to and embrace frequent change with a positive attitude
• A self-starter with a can-do attitude who can operate with minimal direct/daily supervision
• Understanding of Microservices, tools like Splunk etc will be bonus

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

• Conducts tests using client data to be certain client needs will be met.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Reports and reviews testing results.

What you bring

• Exposure to Payments/Credit Cards systems or other similar systems is a plus

• Techno-Functional experience in doing BA responsibilities

• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.

• Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.

• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant knowledge and expertise to other resources

• Good analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills

What we offer you
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s degree in commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model

Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

• Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)

  • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.

  • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.

  • Recording the daily collateral moves in respective back office systems like GMI.

  • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.

  • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.

  • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards

• Change Management/process improvements 

  • Proactively identify areas for performance and control improvements

  • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.

  • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

• Client Service

  • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 

  • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.

  • Ensure accuracy and clarity in all deliverables to client stakeholders. 

• Risk Management

  • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.

  • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls

  • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue.

What you will need:

• Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.

• Good understanding of systems like GMI, FBOS.

• Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.

• Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.

• Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.

• High attention to detail and quality of outputs delivered

• Analytical and can solve problems quickly and innovatively

• Dynamic outlook, with the ability to adapt and change plans on the fly

• Delivery focused; results driven

• Excellent communication and time management

Qualifications

• MBA Degree or equivalent

Competencies

• Skill in project management, organization, communications, analytical and people skills

• Skill in leading, supervising and managing effectively under pressure

• Ability to be comfortable interacting and maintain positive working relationship with other stakeholders

• Ability to analyze business needs and determine related information services support

• Ability to manage activities and problem areas

• Ability to delegate tasks to qualified subordinates as appropriate

• Ability to lead, direct and manage effectively

• Ability to operate independently

• Ability to exhibit solid decision-making and problem-solving skills

• Ability to communicate effectively verbally and in writing

• Ability to build strategic roadmap for the function and further expansion of scope of functions

• Ability to contribute towards budget saving automation ideas

• Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

• Experience dealing with large financial services clients.

• Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives

• Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives

• Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Best-in-class career mobility options across the globe

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

WPAP platform provides Treasury & FX services, Payout and and payin capability to its merchants.
WPAP processes transactions that are not initiated by standard payment methods i.e., credit/debit cards, but instead processes transactions through numerous different types of alternative payment methods (APMs) like Bankouts, Payins, OpenBanking etc. WPAP currently offers approximately 86 Alternative Payment Methods.
As part of FX, WPAP offers the APMs like Bankouts ,Bankins and Openbanking services in different currencies.                             

What you will do:

• Engineering of VMWare based solutions -- hands-on implementation and subject matter expert
• Provide SME escalation for complex support issues
• Evaluate system performance and produce reports to recommend and implement platforms improvements as appropriate
• Management and implementation of upgrades to services
• Fault diagnosis and resolution of service
• Creating automated deployments and changes that can be handed over to the operations teams
• Interface and maintain relations with other Worldpay IT, and engineering teams.
• Designing and owning virtualization solutions
• Working on AWS tasks/issues from cross functional team
   

What you bring:

• 7+ years' experience with VMWare technologies and be hands on with builds, configuration, and scripting automated deployments. This role is predominantly based around VMWare technologies with exposure and experience of Linux, in particular Red Hat, and Windows Server would be advantageous.
• Virtualization: VMWare technologies and be hands on with builds, configuration, and scripting automated deployments. The role requires strong virtualization engineering design and documentation experience and is also very hands-on.
• Networking – Able to troubleshoot connectivity issues and has a working knowledge of Firewalls, Proxies, VPN, CIDR notation, TLS and DNS
• Linux Experience:  Red Hat Administration skills for an environment consisting mostly of RHEL6/7 and CentOS with a few Ubuntu VMs
• CI / CD: Working knowledge of Github, Jenkins, Ansible Tower, OpenShift Container Platform (OCP) and IntelliJ IDE is beneficial.
• AWS: Solid experience with Cloud providers, specifically AWS with exposure to EC2, S3, RDS, CloudFormation, IAM, STS.

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass