Total 42 Purchasing Lead job vacancies in Information Technology category in The United States of America

Responsibilities:

• Deploying and operationalizing MLOps, in particular, implementing:
• Model hyperparameter optimization
• Model evaluation and explainability
• Model training and automated retraining
• Model workflows from onboarding, operations to decommissioning
• Model version tracking & governance
• Data archival & version management
• Model and drift monitoring
• Creating and using benchmarks, metrics, and monitoring to measure and improve services.
• Providing best practices and executing POC for automated and efficient model operations at scale.
• Designing and developing scalable MLOps frameworks to support models based on client requirements.
• Being the MLOps expert for the sales team, providing technical design solutions to support RFPs.
• MLOps Engineers work closely with Data Scientists and Data Engineers in the Data Science Team from the start of the project.

Experience/ Skills/Tools:

• Deep quantitative/programming background with a degree (Bachelor’s, Master’s, or Ph.D.) in a highly analytical discipline, like Statistics, Economics, Computer Science, Mathematics, Operations Research, etc.
• Total of 6-10 years of experience in managing machine learning projects end-to-end, with the last 18 months focused on MLOps.
• Monitoring Build & Production systems using automated monitoring and alarm tools.
• Knowledge of machine learning frameworks: TensorFlow, PyTorch, Keras, Scikit-Learn.
• Experience with MLOps tools such as ModelDB, Kubeflow, Pachyderm, and Data Version Control (DVC).
• Experience in supporting model builds and model deployment for IDE-based models and autoML tools, experiment tracking, model management, version tracking & model training (Dataiku, Datarobot, Kubeflow, MLflow, neptune.ai), model hyperparameter optimization, model evaluation, and explainability (SHAP, Tensorboard).
• Experience with container technologies (Docker, Kubernetes, EKS, ECS).
• Experience with multiple cloud providers (AWS, GCP, Azure, etc).
• Experience in distributed computing.

Roles and Responsibilities 

Experience:- 7 - 11 Years

1. Should possess good knowledge of MySQL architecture & routinely perform MySQL installation and configuration Expertise in MySQL parameters and tuning 

2. Should be able to perform Query Optimization & Perform load tests 

3. Actively participate in production database support. Should be ready to be available for on-call rotation support.   

4. Should possess Good knowledge at AWS RDS functionality & Sharding & be able to liaison with AWS TAM for support.

5. Should have working knowledge of MySQL database proxy setups  Ex: ProxySQL or Max Scale

6. Good knowledge at MySQL High Availability tools  Ex: Orchestrator or MHA

7. Should have working knowledge of Percona tools.

8. Should be able to perform DB replication configuration, backups 

9. Experience with Linux scripting (Bash/Perl/Python) to automate DBA tasks 

10. Should be able to monitor and suggest solutions for MySQL capacity issues, performance, and troubleshooting.

11. Hands-on MySQL Version Upgrade Process  

12. Troubleshooting the MySQL and Linux-related issues  

13. Capacity planning- should be able to plan and suggest to application teams

14. Knowledge of MariaDB, PostgreSQL and NoSQL DBs would be a plus.

15. Should be willing to learn and adapt according to the needs of the organization.

The Cloud Cost Engineer will be responsible for optimizing cloud resource utilization, managing costs, and ensuring efficient use of cloud services across our organization. This role will involve working closely with cross-functional teams to implement cost-effective cloud solutions while maintaining high levels of performance and reliability.

Responsibilities

• Develop and maintain tools and scripts for automating cost management tasks, such as resource provisioning, scheduling, and scaling. Implement cost monitoring and alerting systems to proactively identify cost anomalies and inefficiencies.

• Develop and maintain cloud cost forecasts and budgets. Track actual spending against budgeted amounts and provide regular reports and analysis to stakeholders.

• Implement controls and governance mechanisms to prevent cost overruns and unauthorized spending

• Cross collaboration with teams and implement engineering solutions for optimizing the cost

• Stay abreast of cloud computing innovations and implement the cost optimization strategies

• Examine cloud architecture blueprints to identify flaws and make system enhancements.

• Collaborate with engineering, finance teams to align cloud spending with organizational goals and priorities. 

Qualifications

• Experience in cloud cost management, cloud architecture, or related roles.

• In-depth knowledge of cloud computing platforms (e.g., AWS) and their pricing models.

• Proficiency in cloud cost analysis tools and platforms .

• Strong analytical skills and attention to detail. Ability to analyze complex cost data and identify optimization opportunities.

• Excellent communication and collaboration skills. Ability to work effectively with cross-functional teams and stakeholders.

• Experience with infrastructure as code (IaC) tools and practices (e.g., Terraform, AWS CloudFormation) 

• Experience with software development and scripting languages (e.g., Python, PowerShell) is a plus.

• Experience with working in cloud custodian open source scripts

As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale?

At Freshworks, we are building next-gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & the related platform/foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to compete with the best in the world. On the Data Engineering and Analytics front, we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services. The Freshworks Engineering Platforms team broadly serves as a key stakeholder to the Freshworks product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases.

The very purpose of the Freshworks Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms team works very closely with our internal stakeholders and align to their goals - the Product teams and the Customer facing teams (Sales, Customer Success, Onboarding teams).

Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is solution oriented and having a vision to create a positive impact in the overall software development life cycle. We take pride in delivering some inspiring and fresh experiences for our customers and their business/customers.

As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and web) software applications, document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be supporting Freshworks compliance and information security processes.

Responsibilities:

• Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities.They also tend to have minimal QA or Ops personnel.
• You will design, develop and maintain software and be able to plan and execute goals.
• You will assist Product Owners with planning and roadmaps.
• You will lead a team of 2-4 engineers, mentoring them and other engineers in the team.
• Platform services exist to be used by other teams in Freshworks Platform. Leads will be the face of their service.
• An important goal of a platform service is to increase adoption. Leads will communicate and coordinate with other teams across Freshworks.
• You will own systems that operate at a high scale and are capable of scaling to greater heights, ensuring 99.99% availability and 99.999% uptime of the production systems.

Job Description

We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks.

Responsibilities include:

• Product Documentation: Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes.
• Developer Documentation: Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively.
• UX Writing and Content Design: Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages.
• Standardization: Propose, build, and document writing standards that help quickly onboard future technical writing team members.
• Process Management: Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others.

About the Role

Freshworks is looking for a smart, driven Program Manager to work in the Marketing operations team to define and refine the company's marketing process. You collaborate to improve workflows, remove roadblocks, and promote efficiencies in the marketing processes. You are required to perform data analysis and are capable of using CRM tools. You work hand in hand with the program management team that designs new initiatives, execute these projects, and track performance metrics. These projects will span across product, sales & marketing teams. If you are self-motivated and are looking for a high-growth, high-learning profile exposing you to all functional teams then this is the perfect profile for you!

Responsibilities

• Liaise between the marketing, operations, and sales functions
• Establishes scalable processes and management routines to support strategic cross-functional business objectives by leveraging workflow management tool.
• Works with marketing team members to outline business objectives and success criteria and fine-tune activities to help team members exceed expectations.
• Helps align campaign execution to business objectives and key performance indicators in partnership with the VP of Marketing Insights & Operations.
• Makes recommendations and implements change to enable operational improvements throughout teams.
• Manages the end-to-end program activities across marketing campaigns including scope management, interdependencies, success criteria, deliverables, critical path milestones, resource management, finance management, and quality management. Appropriately engaging all stakeholder groups.
• Enables teams to execute, resource and monitor assigned projects and campaigns to keep on schedule and on budget.
• Provides visibility into key initiatives and escalates areas of concern to leadership.
• Identifies and manages project interdependency defining critical path project & program level milestones, effectively communicating to all stakeholders.
• Performs retrospectives, drives improvements and sharing of best practices.
• Works with analytics team to optimize campaigns based on campaign performance and identifies areas for testing and improvement; provides recommendations.
• Help internal team analyze funnel performance and campaign performance to make improved decisions
• Work closely with internal and other program managers to create, analyze, and optimize marketing processes
• Monitor feedback from the marketing team to improve the process and promote efficiency
• Help Integrated Marketing Team to enable and adopt different technologies that are a part of our marketing operations technology ecosystem

• Independently able to Design, Develop, and Maintain data intensive applications
• Implementing ETL pipelines to bring data from distributed data sources 
• Responsible for availability, scalability, reliability, and performance of the big data system
• Ensure 99.99% availability and 99.999% uptime of your production systems
• Plan and execute goals, proven track record
• Strong opinions on engineering best practices
• Assist Product Owners with planning and roadmaps
• Leads will communicate and coordinate with other teams across Freshworks
• Mentoring other engineers in the team
• Platform teams tend to be small but self-sufficient.  You will have a large scope of responsibilities.  They also tend not to have any QA or Ops personnel

Overview of the Role:

Software Engineer

- Site Reliability About the role: The SRE team includes expert Software and System engineers who are custodians of the Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom-up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion.

Responsibilities -

Works with Cross-product teams to ensure the high availability of the system

- Identifies system bottlenecks and recommend solutions to solve the availability issue - Undertake system-level debugging in Linux independently

- Undertake root cause analysis when incidents or issues are identified - Identifies repetitive system tasks and automate

- Guide new SRE engineers on aspects of system debugging

Requirements (Must Have):

- Bachelor's degree in computer science

- 7 to 10 years of experience in System engineering Or System Debugging roles for a SaaS product

- Working experience in debugging high-performance systems

- Proven ability to work with multiple teams and multi-task and prioritising

- Good working knowledge of the IP protocol stack and ability to use tools to monitor and sniff packets

Nice to have:

- Working experience in building massively scalable high-performance services

- Excellent written and verbal skills

- Expertise in cloud platforms like AWS or Azure is preferable

- Experience in at least one of the following languages and willingness to learn new ones like C/C++, Java, golang

About the role: CX SRE team includes expert Software and System engineers who are custodians of Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products' use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion.

● Strong software development skills in any one of the technologies (Python,Ruby,Java  etc.,)

● Flag down potential performance issues at the development stage

● Provide technical assistance and ensure performance SLA are met

● Ability to derive and define NFR goals (SLIs, SLOs) and requirements

● Experience in APM/tracing tools and work collaboratively with development teams to

● enable quicker resolution of performance issues.

● Ability to deep-dive and find root cause for performance and scalability issues in

● production/non-prod environments

● Undertake system level debugging in Linux independently

● Mentor the juniors on performance engineering areas and debugging

● Collaborate and work closely with the product engineering team to share knowledge,

● tools, and best practices on performance engineering and scalability areas

● Knowledge on internal technologies such as load balancers, firewalls and database  servers

● Broad technical and working knowledge on Kubernetes, docker, Windows, Linux,

● Prometheus, Grafana. Expert knowledge on telemetry configuration and alerting

● Bring in automation practice wherever applicable

● Experience building and scaling large-scale performance services

● Ensuring availability, scalability and resilience of our SaaS platform and services

Requirements:

Overview of the role:

As a Lead Software Engineer, you will focus on building next-generation platform services
for Freshworks with your strong background in distributed systems and mentor your team
to achieve this. You will have an opportunity to redefine customer experiences by building
systems that are milli-second efficient, always available and working at internet scale. If you
are the kind of engineer who is passionate about building systems, has a good eye for
analysis and a mind that can think outside the box, we want to talk to you.

Responsibilities:
- Lead teams to deliver scalable, low latency, and cost-efficient solutions to different
product teams.
- Drive solutions and implementation leveraging different open-source distributed
systems and deliver a complete product.
- Build innovative solutions from scratch and closely work with architects and
engineers from other product teams to build solutions and drive adoption.
- Elicit quality attributes of the system as well as create criteria metrics for the product
to establish the success of achieved metrics.
- Implement and support compliance of self and team to Freshworks compliance and
information security processes.

Requirements / Must Have:

- Overall, 6-10 years of software development experience.
- Should have a good knowledge of OOPS concepts. Must be comfortable with Design
Patterns and SOLID principles.
- Expertise in one or more programming languages like Java, Ruby, Python.
- Strong design skills and ability to design for scale and performance.
- Strong analytical and problem-solving skills.
- Extensive experience in Agile methodologies.
- Good knowledge of SDLC (Software Development Lifecycle).
- Good understanding of data structures and algorithms

Overview of the role:

As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, has a good eye for analysis and a mind that can think outside the box, we want to talk to you.

Responsibilities:

• Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams.
• Drive solutions and implementation leveraging different open-source distributed systems and deliver a complete product.
• Build innovative solutions from scratch and closely work with architects and engineers from other product teams to build solutions and drive adoption.
• Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics.
• Implement and support compliance of self and team to Freshworks compliance and information security processes.

Requirements / Must Have:

• Overall, 6-10 years of software development experience.
• Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles.
• Expertise in one or more programming languages like Java, Ruby, Python.
• Strong design skills and ability to design for scale and performance.
• Strong analytical and problem-solving skills.
• Extensive experience in Agile methodologies.
• Good knowledge of SDLC (Software Development Lifecycle).
• Good understanding of data structures and algorithms

Desired Skills (but not all required):

• Experience with large-scale systems
• Intermediate knowledge of Ruby on Rails
• Prior experience with AWS
• Experience with open-source projects
• Experience troubleshooting in a SaaS environment with an assertive deployment schedule.

Overview of the Role :

Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects.

Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products.

In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can.

They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment.

All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways.

This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.

About the Team:

The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others.

This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities Lead end to end Testing and Automation Process

Design and implement efficient Testing practices Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code

Participate in Planning meetings and ensure quality at all levels of SDLC Provide estimations for Manual and Automation Provide Testing and Automation Strategy for newly developed Features

Identify the right tool and set up the automation framework for UI, API, and Microservices

Increase Automation confidence by reducing random test failures Work closely with the

Development team and ensures code is delivered with high code coverage

Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation

Responsible for QA metrics and Automation ROI and report them to management

Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process Measure and Investigate

Defect Leakage and provide preventive measures Identify CI / CD tools, define branching strategies, setup CI / CD pipeline

Responsible for providing QA Tech debts and Automation Roadmaps Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline

Qualifications

7-10 yrs of experience in automation testing Passionate about QA and breaking software systems

Good knowledge on Software Testing concepts and methodology

Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server Side Programming and Database)

Good programming skills (Java / Ruby / Python / node. js / JavaScript)

Good knowledge on Object Oriented Programming concepts and Design Patterns Hands on Knowledge of Test Automation approaches, Frameworks and Tools Hands on experience in UI, API, Cross browser Testing Tools and Automation Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling )

Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis/ Teamcity)

Good Analytical and Problem Solving Skills Good verbal and written communication skills

About the role: The CX SRE team includes expert Software and System engineers who are custodians of the Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We look at the application from a system perspective bottom-up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion.

Roles and Responsibilities:

● Strong software development skills in any one of the technologies (Python,Ruby,Java  etc.,)

● Flag down potential performance issues at the development stage

● Provide technical assistance and ensure performance SLA are met

● Ability to derive and define NFR goals (SLIs, SLOs) and requirements

● Experience in APM/tracing tools and work collaboratively with development teams to

● enable quicker resolution of performance issues.

● Ability to deep-dive and find root cause for performance and scalability issues in

● production/non-prod environments

● Undertake system level debugging in Linux independently

● Mentor the juniors on performance engineering areas and debugging

● Collaborate and work closely with the product engineering team to share knowledge,

● tools, and best practices on performance engineering and scalability areas

● Knowledge on internal technologies such as load balancers, firewalls and database  servers

● Broad technical and working knowledge on Kubernetes, docker, Windows, Linux,

● Prometheus, Grafana. Expert knowledge on telemetry configuration and alerting

● Bring in automation practice wherever applicable

● Experience building and scaling large-scale performance services

● Ensuring availability, scalability and resilience of our SaaS platform and services

Requirements:

● 7-12 years of experience in design, development and architecture

● Experience with open source load testing tools such as Apache JMeter, httperf etc  and APM, infrastructure monitoring tools like SumoLogic, NewRelic and  AppDynamics.

● Working knowledge in any one of the cloud platforms (AWS, Azure, GCP)

● Software automation development skills (at least one) – Python, GO, or Java.

● Experience in working with SQL/NOSQL databases

● Passionate about performance, reliability, scalability and resilience

● A self-starter, able to architect, build, drive and advocate for Snow SRE solution

● Proven ability to work with multiple teams and multi-task and prioritising

Overview of the role :

Front-end engineers at Freshworks are responsible for implementing many of the client-side systems/code that generate the UIs our end-users will interact with. They work closely with the backend and platform engineers, architects, designers, and product managers to develop scalable and maintainable UI systems/features/components.

Responsibilities

- A minimum of 7 years of relevant professional experience

- Planning, estimation, requirement analysis, the layout design of the assigned project and other ongoing projects in a team with Project Manager / Developer / Designer.

- Lead a team of developers (Front-End / UI) as well as contributing to a hands-on front-end developer

- Work closely with design, product management, and development teams to create elegant, usable, responsive and interactive interfaces.

- Maintaining and auditing code quality as per set guidelines and standards in assigned projects.

- Testing of completed tasks in ongoing projects in a team before delivering it to QA. - Focusing on the team to ensure on-time delivery.

- Training and mentoring of team members.

- People management & Technical management

- Implement and support compliance of self and team to Freshworks compliance and information security processes.

Requirements

- Solid knowledge of HTML, CSS, SASS.

- Excellent knowledge of Javascript, Jquery

- Excellent Knowledge of Javascript

- MVC architecture and OOP programming style.

- Ability to pick and use Javascript Frameworks

- Backbone / Angular / EmberJs / NodeJs knowledge of version control systems like GIT. - Excellent communication skills

- Problem-solving and decision-making skills

- Teamwork and Leadership skills

About the Role

Being part of a fast-paced, multi-product company, we have many cross-functional initiatives that
are to be driven objectively and in a timely manner. In order to maintain the highest level of
craftsmanship, it is essential to understand the “why, what, and how”, and to collaborate closely
with the Product and Engineering functions. The role is product agnostic and comes under the
Product Organization. The role requires you to recognize the nuances of the approach that we are
taking, weigh its merits, and its effect on the business outcome that we are working towards. As a
Technical Program Manager, you will be responsible for tracking the progress of various
initiatives and for providing regular updates to the stakeholders.
Responsibilities
● Maintain a diligent track of all projects and their statuses with an accurate mapping of
stakeholders, timelines, and dependencies.
● Articulate the problem statements and purpose clearly and determine that the solution
approach is aligned to the cause.
● Recognise potential challenges ahead of time and collaborate with the parties involved to
effectively manage it.
● Be as familiar as a user with our products, and their features, and capabilities.