Total 335 Product Marketing Assistant job vacancies in Information Technology category in The United States of America

Major Duties included but not limited to:

• Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the organization. Such work includes a variety of administrative functions necessary to run the PMBD and Work place Violence teams. In addition, the incumbent acts as liaison between the PMBD / Work Place Violence programs and other VA offices and administrative offices outside the organization.
• Files yearly report for the programs and is responsible for all administrative tasks necessary to coordinate the PMBD program and Workplace Violence program
• Responsible for assisting Workplace Violence in processes and retrieving data utilizing computerized systems. Documenting in the data based system. Reporting data collection to the Section Chief of the program. Taking minutes for multiple meetings and assisting a very complex service within the VA.
• Provides both technical and programmatic assistance to the Program Chief to carry out a wide range of complex duties and responsibilities. The position requires incumbent to be highly organized; have comprehensive working knowledge of special and . complex subject matter, procedures, or practices; exercise independent judgment; possess superb interpersonal skills; and have a multitude of administrative abilities.
• Provides coordination of administrative details and activities in support of multiple teams throughout the VA. Works directly with leadership and members of all services within the VA in the coordination of PMBD and Workplace Violence.
• Demonstrates skills in communication (verbal and written), problem solving and decision making, organizing, and have a broad knowledge of the many facets of the PMBD and Workplace Violence programs.

Work Schedule: 8:00am to 4:30 pm, Monday-Friday
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD065060
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $42,022 Per Year (GS 6)

VA offers a comprehensive total rewards package: 2023 VHA Total Reward$ of a Social Worker Career Flyer.pdf

• Has responsibility for ensuring clinical operations run smoothly.
• Has responsibility to maintain compliance with VA regulations for clinical care and documentation.
• Overview process for ensuring Mental Health meets performance measures/goals/and implantation of new clinical processes to include clinical reminders, Joint Commission, medication monitoring, all clinical performance measures, requirements for suicide prevention, clinical compliant process responses, clinical justification for veterans with complex care and treatment and requirements for mental health uniform services package.
• Assists with planning for growth of Mental Health Service.
• Has responsibility for the preparation of reports assigned by the Chief of Service, Chief of Staff, Medical Center Director, or by Central Office.
• Participate in staff recruitment, screening of applicants, and will assist the Chief with determining staff assignments.
• Coordinates, develops, and provides a variety of staff development programs, education and training resources to a wide spectrum of staff at the Medical Center.
• Assists the Chief, MHS in managing the work of supervisors, particularly with respect to problems crossing Service lines or other activities which require joint action.
• Provides administrative, clinical and technical supervision to MHS staff, as assigned by the Chief of MHS.
• Expected to devote at least 25% time towards the practice of patient care services, either as a direct clinical provider or through professional supervision of other clinical providers.

Work Schedule: Monday - Friday, 7:30am to 4:30pm.
Compressed/Flexible: Not authorized.
Telework: Available as determined by Agency Policy.
Virtual: This is not a virtual position.
Functional Statement #: 667-00378-F.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required.

Starting at $144,367 Per Year (GS 14)

VA offers a comprehensive VHA Supervisors - 2023 VHA Total Reward$ of a Physician, Dentist, Podiatrist VA Career Brochure.pdf (sharepoint.com).

• Has responsibility for ensuring clinical operations run smoothly.
• Has responsibility to maintain compliance with VA regulations for clinical care and documentation.
• Overview process for ensuring Mental Health meets performance measures/goals/and implantation of new clinical processes to include clinical reminders, Joint Commission, medication monitoring, all clinical performance measures, requirements for suicide prevention, clinical compliant process responses, clinical justification for veterans with complex care and treatment and requirements for mental health uniform services package.
• Assists with planning for growth of Mental Health Service.
• Has responsibility for the preparation of reports assigned by the Chief of Service, Chief of Staff, Medical Center Director, or by Central Office.
• Participate in staff recruitment, screening of applicants, and will assist the Chief with determining staff assignments.
• Coordinates, develops, and provides a variety of staff development programs, education and training resources to a wide spectrum of staff at the Medical Center.
• Assists the Chief, MHS in managing the work of supervisors, particularly with respect to problems crossing Service lines or other activities which require joint action.
• Provides administrative, clinical and technical supervision to MHS staff, as assigned by the Chief of MHS.
• Expected to devote at least 25% time towards the practice of patient care services, either as a direct clinical provider or through professional supervision of other clinical providers.

Work Schedule: Monday - Friday, 7:30am to 4:30pm.
Compressed/Flexible: Not authorized.
Telework: Available as determined by Agency Policy.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required.

Starting at $245,000 Per Year (VM 15)

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

This position is the Assistant Chief of Mental Health Services with full authority and responsibility for providing administrative support, overall planning, organizing, directing and evaluating the Mental Health Service programs at Overton Brooks VAMC.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

• Has responsibility for ensuring clinical operations run smoothly.
• Has responsibility to maintain compliance with VA regulations for clinical care and documentation.
• Overview process for ensuring Mental Health meets performance measures/goals/and implantation of new clinical processes to include clinical reminders, Joint Commission, medication monitoring, all clinical performance measures, requirements for suicide prevention, clinical compliant process responses, clinical justification for veterans with complex care and treatment and requirements for mental health uniform services package.
• Assists with planning for growth of Mental Health Service.
• Has responsibility for the preparation of reports assigned by the Chief of Service, Chief of Staff, Medical Center Director, or by Central Office.
• Participate in staff recruitment, screening of applicants, and will assist the Chief with determining staff assignments.
• Coordinates, develops, and provides a variety of staff development programs, education and training resources to a wide spectrum of staff at the Medical Center.
• Assists the Chief, MHS in managing the work of supervisors, particularly with respect to problems crossing Service lines or other activities which require joint action.
• Provides administrative, clinical and technical supervision to MHS staff, as assigned by the Chief of MHS.
• Expected to devote at least 25% time towards the practice of patient care services, either as a direct clinical provider or through professional supervision of other clinical providers.

Work Schedule: Monday - Friday, 7:30am to 4:30pm.

Starting at $245,000 Per Year (VM 15)

Total Rewards 2023 VHA Total Reward$ of a Psychology Career Flyer (sharepoint.com)

This position is the Assistant Chief of Mental Health Services with full authority and responsibility for providing administrative support, overall planning, organizing, directing and evaluating the Mental Health Service programs at Overton Brooks VAMC.

• Has responsibility for ensuring clinical operations run smoothly.
• Has responsibility to maintain compliance with VA regulations for clinical care and documentation.
• Overview process for ensuring Mental Health meets performance measures/goals/and implantation of new clinical processes to include clinical reminders, Joint Commission, medication monitoring, all clinical performance measures, requirements for suicide prevention, clinical compliant process responses, clinical justification for veterans with complex care and treatment and requirements for mental health uniform services package.
• Assists with planning for growth of Mental Health Service.
• Has responsibility for the preparation of reports assigned by the Chief of Service, Chief of Staff, Medical Center Director, or by Central Office.
• Participate in staff recruitment, screening of applicants, and will assist the Chief with determining staff assignments.
• Coordinates, develops, and provides a variety of staff development programs, education and training resources to a wide spectrum of staff at the Medical Center.
• Assists the Chief, MHS in managing the work of supervisors, particularly with respect to problems crossing Service lines or other activities which require joint action.
• Provides administrative, clinical and technical supervision to MHS staff, as assigned by the Chief of MHS.
• Expected to devote at least 25% time towards the practice of patient care services, either as a direct clinical provider or through professional supervision of other clinical providers.

Work Schedule: Monday - Friday, 7:30am to 4:30pm.
Telework: Available as determined by Agency Policy.
Virtual: This is not a virtual position.
Functional Statement #: 667-00363-F.
EDRP Authorized: Contact Amanda.Carranco@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required.

Starting at $168,345 Per Year (GS 14)

Major duties, include but are not limited to the following:

• Submit LEAF request forms for clinic modifications (for MDs and techs), clinic cancelations, and new clinics.
• Interfaces with appropriate personnel to assure that clinics are correctly scheduled, assures that staff absences and clinic cancellations are appropriately reflected in the clinic schedules.
• Responsible for clinic appointments to more efficiently schedule patients and reduce double booking.
• Manages consult linkage to ensure that all consult notes are linked with the original consult.
• Manage staff meetings, including coordination of schedules to find meeting times, sending out meeting invitations with skype links, reserving conference rooms, preparing agenda, taking minutes, following up on action items and sending reminders.
• Submit paperwork for staff equipment requests as needed: .e., keys, VA cell phones, laptops, etc. Obtains and monitors the use of services, supplies, and equipment.
• Timekeeping

Work Schedule: Full Time. Monday-Friday. 8:00am-4:30pm
Telework: May be Ad-Hoc Eligible
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD01662
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $51,995 Per Year (GS 6)

Major duties, include but are not limited to the following:

• Submit LEAF request forms for clinic modifications (for MDs and techs), clinic cancelations, and new clinics.
• Interfaces with appropriate personnel to assure that clinics are correctly scheduled, assures that staff absences and clinic cancellations are appropriately reflected in the clinic schedules.
• Responsible for clinic appointments to more efficiently schedule patients and reduce double booking.
• Manages consult linkage to ensure that all consult notes are linked with the original consult.
• Manage staff meetings, including coordination of schedules to find meeting times, sending out meeting invitations with skype links, reserving conference rooms, preparing agenda, taking minutes, following up on action items and sending reminders.
• Submit paperwork for staff equipment requests as needed : i.e., keys, VA cell phones, laptops, etc. Obtains and monitors the use of services, supplies, and equipment.
• Time Keeping.

Work Schedule: Full Time. Monday-Friday. 8:00am-4:30pm
Telework: May be Ad-Hoc Eligible
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD01662
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $51,995 Per Year (GS 6)

The incumbent is responsible for all administrative processes requiring the skills of a qualified typist, uses independent judgment and study with specialized and complex subject matters, handles the coordination, collection, and validation of data for a wide range of comprehensive functions, developing and implementing the programs in accordance with Veterans Health Administration (VHA) and health care system (HCS) policy and guidance for all EMS programs.

The Program Support Assistant is further responsible for ensuring that the administrative work in the service meets the requirements of HCS policies, adhering to suspense coordination timelines, posting, and maintaining accurate timekeeping records for EMS staff, taking minutes for monthly committees.

The incumbent functions as the Secondary Automated Data Processing Application Coordinator (ADPAC) for the service in support of computer practices, logging and identifying malfunctions, tracking, and documenting education and staff training, monitoring, and ordering office and operating supplies to ensure a basic level of inventory is kept on hand and other duties as assigned by the Administrative Officer.

The incumbent serves as program support in all aspects of the Environmental Management Service. The incumbent performs clerical support duties in support of the Administrative Officer, Assistant Chief and Service Chief of the Service, and the subordinate staff of those individuals, by performing general office work auxiliary to the work of the organization.

The PSA provides clerical support for the EMS Service. Completes projects for EMS Staff, as directed by the Chief, Environmental Management Service. Incumbent is responsible to provide administrative and clerical support to committees and boards assigned to EMS, alongside responsible to prepare the agenda, request and prepare all handouts, distribute committee packets, and take minutes and prepare reports for any monthly EMS meetings.

Incumbent will maintain the EMS SharePoint, posting agenda, minutes, and background items timely. Provides SharePoint access to staff.

The PSA is responsible for preparing, executing recurring reports in that incumbent assembles material, gathers data periodically, including statistical records and prepare reports for signature.

Incumbent is responsible for providing direct administrative assistance and support in the overall management of the administrative and operational activities of the STVHCS Environmental Management Service, the incumbent independently creates memos for 3 EMS as directed by the Administrative Officer, Assistant Chief and Chief of the Service, while tracking and maintaining memos through digital dashboards and file keeping, as necessary.

Incumbent meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in courteous, tactful, and respectful manner.

Assists the Chief, Environmental Management Service and EMS Staff with meeting requests including retrieving information, setting up interviews, conference calls, VTEL and other important requests. Greets customers (including on the telephone) based on customer service standards established by the STVHCS.

Prepares documents/items for shipping. Performs duties as a Records Management Liaison and supplies and equipment inventories, Equipment Inventory Listing (EIL) reports. Completes/Prepares timecards, 2237s, work orders. Performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 0730-1600 or 0800-1630
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD000750
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $42,563 Per Year (GS 6-7)

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include but may not be limited to:

• Providing administrative care coordination support to clinicians and other administrative and/other professional staff.
• Scheduling and coordinating appointments, prioritizing requested procedures based on urgency.
• Checking eligibility determination for Non-VA medical care in accordance to the MISSION Act.
• Generating authorizations of pre-authorized medical care.
• Ensuring proper authorizations are issued and appropriate correspondence is sent to vendors.
• Acting as a liaison between the Veteran and the vendors with regard to OCC section and VA clinical services and/or primary care services.
• Obtaining requested medical records including reports, x-rays, labs, and any pertinent information required to complete consults in Computerized Patient Reporting System (CPRS) or applicable software system.
• Ensuring all necessary components and documentation are distributed to appropriate services at the private institution where service will be provided.
• Updating and verifying demographic information, data entry, administratively managing consultation requests, making and notifying the patient of his/her scheduled appointment with the outside provider(s).
• Generating correspondence to the Veterans and various providers and managing all received correspondence related to care.
• Providing advisory and technical assistance to Veterans and staff in answering questions related to OCC processes.
• Answering and directing phone calls in a timely and courteous manner.
• Performs related duties as required.

Work Schedule: Fulltime, Monday - Friday, 8:00am - 4:30pm
Ad Hoc Telework may be available on a situational basis.

Starting at $46,815 Per Year (GS 6)

Major duties include but is not limited to:

• Acts as a liaison between patients and medical center staff, serving as a consumer advocate
• Accepts telephone calls from patients/caregivers, MFH staff in the field, other VA staff, and/or community agency staff, regarding program inquires, patient care concerns, etc.
• Ensures timely clinical response to patients/callers that potentially have an emergent or urgent care need through identification of the problem and appropriate clinical referral.
• Interacts with customers, family members, visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgement and diplomacy
• Corrects errors in team data entries of workload encounters
• Performs work involving the collection, compilation and or tracking of data and statistical information in support of program operations
• Develops and establishes protocols for incoming data, organizes complex computerized data sets and retrieves computerized data
• Performs comprehensive analysis of the data and generates a variety of reports
• Develops and maintains Patient Census List with patient information such as admission and discharge information, recertification periods, acuity and scheduling
• Composes correspondence as indicated to assist with clinical functions of the MFH staff
• Composes reports and meeting minutes
• Processing incoming and outgoing materials such as correspondence, reports of information, reports, memoranda, and other forms of written communication
• Responsible for a filing system
• Performs the following types of duties such as edits letters, composes letters and reports, reviews correspondence for accuracy and completeness and develops standard or form letters and replies to inquiries
• Serves as recording secretary for staff and team meetings and other program meetings with responsibility for distribution of minutes
• Coordinates consultation, referrals, scheduling and cancelling of appointments for patients requiring specialty services and diagnostic procedures
• Coordinates outpatient scheduling and cancelling of all appointments for designated staff as requested by team members
• Responsible for arrangements for meeting space and support arrangements for meetings/conferences
• Responsible for the monitoring and controls for the use of services, vehicles, supplies and equipment for the program
• Responsible for accounting and maintenance for vehicles used in the program to include logging and monitoring monthly mileage/usage, coordinating and scheduling use of vehicles and reporting and coordinating with appropriate services needed for maintenance and monthly reports
• Obtains hard copy patient records from VA Health Information Management Section or from private sector as requested by staff
• Assists staff in obtaining laboratory, radiology, CT scans and other reports
• Copies referrals and pertinent patient health information and distributes to staff members
• Provides clerical support to MFH Program Coordinator in carrying out administrative duties.
• Performs other related duties as assigned

Work Schedule: Monday - Friday, 9:00 am to 1:00 pm
Position Description Title/PD#: Program Support Assistant/PD60271-0
Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may some walking, standing, bending, carrying of light items (medical records, computing devices, manuals, papers, books, small parts) or driving and automobile. The work requires manual dexterity for computer data entry, office machine operation and filing. However, in genera the work does not require unusual physical demands. The work does require emotional stability to resolve the crisis situations.

Starting at $42,022 Per Year (GS 6)

• Maintains calendar and assist the Nurse Manager, Home Telehealth and HT Lead with all administrative functions.
• Functional in the use of a variety of computer software programs such as Microsoft Word, Excel, TEAMS, and PowerPoint.
• Updates RPM-HT emergency response list and RPM-HT 1-800 phone line; answers phone(s), secure messaging and voicemail; provides mailing services to include a variety of letters, fliers, enrollment/discharge information, email/faxing, copying and inter office mail upkeep; collects and distributes mail.
• Highly proficient in the use of VistA and CPRS for purposes of preparing department level reports for documentation, data tracking, recording keeping, and assisting patients and the RPM-HT staff.
• Responsible for establishing and maintaining inventory of all RPM-HT equipment through ROES access and review.
• Responsible for monitoring the use of services, supplies, and equipment for the program.
• Ability to fully communicate in a positive professional manor verbally and in writing with a variety of people from different backgrounds and different levels of understanding.
• Ability to assist with problem solving in a positive, goal-oriented manner.
• Will perform and document required RPMHT monitoring equipment troubleshooting and replacement as needed.
• Provides clear, well-defined recommendations to resolve all or most of the unusual situations PSA functions with minimal to no supervisory referral using a variety of interpersonal skills and program knowledge,

Work Schedule: Monday-Friday 7:30-4:00pm, subject to change based on the needs of the facility.
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant - Office of the Associate Nurse Executive Ambulatory Care/PD07549A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $37,696 Per Year (GS 5)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties of the position include, but not limited to:

• Responsible for the administrative functions associated with various clinical programs within REC.
• Responsible for working with program leaders and manager to develop appropriate levels of administrative support in the program being managed and will develop tools, monitors, reports and information regarding the assigned program.
• Performs work in support of the assigned programs and projects to include but not limited to performance measures, performance improvement, program efficiencies, budgetary controls, expenses, audits and overall operation of the service.
• Plans, designs and carries out complex assignments independently, keeping program leaders informed of progress.
• Plans, develops and directs administrative activities and provides leadership to achieve optimum operations of the department, both internally and in coordination with medical center administrative and clinical services.
• Responsible for the acquisition and collation of data pertinent to the program's operational activities.
• Gathers and analyzes patient, statistical and financial data for trends and provides related reports, graphs, flowcharts, spreadsheets as required.
• Provides consultation for clinical and administrative components to find the most effective method of accomplishing improved delivery of care and utilization of services.
• Provides administrative support to ensure effective operations reporting, evaluation and requirement related to various regulatory bodies such as JCAHO, CARF, VA OIG and others.
• Establishes criteria for internal reviews, monitors for change in mission, goals, new legislation, and technological advances, analyzes and assesses for potential impact/change to work methods and need to development of new systems or processes.
• Supervise a variety of support staff including telehealth technicians, program support assistants and MSA's.
• Provides leadership, counsel and instruction to employees on both work and administrative matters, hears and resolves complaints and grievances and refers unresolved or more serious unresolved issues to a higher-level supervisor or manager when indicated.

Work Schedule: Monday-Friday; 7:00a-3:30p
Virtual: This is not a virtual position.
Position Description Title/PD#: Program Support Assistant/PD606670
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes; AFGE

Starting at $50,660 Per Year (GS 7)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties of the position include, but not limited to:

• Responsible for the administrative functions associated with various clinical programs within REC.
• Responsible for working with program leaders and manager to develop appropriate levels of administrative support in the program being managed and will develop tools, monitors, reports and information regarding the assigned program.
• Performs work in support of the assigned programs and projects to include but not limited to performance measures, performance improvement, program efficiencies, budgetary controls, expenses, audits and overall operation of the service.
• Plans, designs and carries out complex assignments independently, keeping program leaders informed of progress.
• Plans, develops and directs administrative activities and provides leadership to achieve optimum operations of the department, both internally and in coordination with medical center administrative and clinical services.
• Responsible for the acquisition and collation of data pertinent to the program's operational activities.
• Gathers and analyzes patient, statistical and financial data for trends and provides related reports, graphs, flowcharts, spreadsheets as required.
• Provides consultation for clinical and administrative components to find the most effective method of accomplishing improved delivery of care and utilization of services.
• Provides administrative support to ensure effective operations reporting, evaluation and requirement related to various regulatory bodies such as JCAHO, CARF, VA OIG and others.
• Establishes criteria for internal reviews, monitors for change in mission, goals, new legislation, and technological advances, analyzes and assesses for potential impact/change to work methods and need to development of new systems or processes.
• Supervise a variety of support staff including telehealth technicians, program support assistants and MSA's.
• Provides leadership, counsel and instruction to employees on both work and administrative matters, hears and resolves complaints and grievances and refers unresolved or more serious unresolved issues to a higher-level supervisor or manager when indicated.

Work Schedule: Monday-Friday; 7:00a-3:30p
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD606670
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes; AFGE

Starting at $50,660 Per Year (GS 7)

The Program Support Assistant -Credentialing Specialist is assigned to the Credentialing and Privileging Office, which is under the Chief of Staff at the West Texas VA Health Care System (WTVAHCS) and is responsible for providing administrative and technical direction and support to the credentialing operations. The Program Support Assistant -Credentialing Specialist is aligned to and supervised by the Credentialing and Privileging (C&P) Manager. The incumbent is responsible for collecting relevant data and the decision-making process to ensure that qualified health care professionals are providing appropriate care in appropriate settings. The incumbent is responsible for the audit of all required credentials for authenticity and veracity in accordance with TJC standards and VHA policies and procedures.

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

Work Schedule: Monday -Friday, 8:00am - 4:30pm
Position Description Title/PD#: Program Support Assistant (Credentialing Specialist)/PD99868S and PD99868s
Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Note: This is a Bargaining Unit Position

Starting at $42,022 Per Year (GS 6-7)

This position is covered by American Federation of Government Employees (AFGE) bargaining unit. Per the Master Agreement, the Area of Consideration will be:

FIRST - Facility-wide (including satellites)
SECOND - Administration or Staff office posting the vacancy.


Duties typically include, but are not limited to:

• Entering Patient Demographic Data in the designated application.
• Entering applicant as well as spouse's insurance information.
• Entering Veteran's eligibility status and eligibility code.
• Answering questions from Veterans and survivors about Aid & Attendance Benefits.
• Calculating periods of service based on military dates and enter each period.
• Entering military service data such as service branch, service number, dates of military service, character of service, and conflict locations.
• Determining or verify Veterans eligibility utilizing VA information systems.
• Entering information for Veteran Health Identification Card Program.
• Making Special Travel arrangements per physician documentation according to traveler's medical condition and/or preference.
• Coordinating travel arrangement, to secure reservations and tickets from carrier, according to government rates or substantial rates.
• Reviewing the Incomplete Encounter Management Module (IEMM) daily.
• Correcting incorrect data in the Incomplete Encounter Management Module (IEMM) that prevent transmission of encounters.
• Running reports for Ineligible/Missing Data for applicants in the system.
• Correcting ineligible patients found on Ineligible/Missing Data Report in Enrollment System or add any missing data with veteran profile.
• Registering Veterans into Health Eligibility Center (HEC) Special Programs.
• Acting liaison for patients with team members and other clinical services.
• Adjusting to change in workload in a pleasant manner.
• Identifying supply shortages, equipment malfunctions, system and service disruption and communicates them to appropriate services or supervisor.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Assistant/PD509-16369-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $44,373 Per Year (GS 6)