Total 4,931 Process Improvement Manager job vacancies in Customer Service category in The United States of America

As an inclusive employer we work hard to be flexible, we are happy to create opportunities for flexible working to attract and retain talent which reflects the diversity of the communities we serve. Please feel free to contact the Recruiting Manager to see what this could look like for you in practice. We have a supportive and welcoming team which includes the Paediatric Ward Manager team, Paediatric Matrons, Paediatric Practice Educators, and a dedicated Paediatric Workforce Lead. Together they will ensure you receive the support you require throughout the recruitment process as well as overseeing your training and induction requirements to enable you to carry out your role. At UHCW we have a real focus on training and development. With the support of our dedicated team of in-house Paediatric Practice Educators, all our staff are encouraged to attain the skills and knowledge required to deliver first class care. For further details please see the attached job description.

Become a Care Manager (Level 3) with Active Prospects!
Location: Covering Redhill, Surrey
Salary: £36,907 per annum
Speciality: Learning Disability (LD) & Autism

Do you want to work for an award-winning company? Active Prospects have been accredited as one the UKs’ Best Workplaces 2023 by Great Places to Work UK! Our award-winning training and development team won Trainer of the year (2022) at the Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new registered service manager to support one of our services in Redhill.

You will need to have a passion for empowering people to lead an aspiring life. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh this.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

This role includes attending monthly management meetings in Reigate, being part of an on-call rota and actively participating in ongoing learning and development.

In return for your dedicated service you can expect a competitive rate of pay of £16 current salary per hour, enhanced maternity, paternity and adoption pay, Employee Assistance Programme (EAP) with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

You can support people to lead aspiring Lives, as little or as much as you are able to. If you are interested please get in touch to find out about our brilliant opportunities which are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

(Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards).

Proud member of the Disability Confident employer scheme

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Involved in managing the IT Service Delivery Operation and Management.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Our vision is "Delivering peace of mind", peace of mind for the residents that they will be cared for and supported within our homes to live safe and fulfilled lives. Peace of mind of their families knowing that their loved ones are being well cared for and peace of mind for our employees knowing that they will be trained and provided with development opportunities to continue to build their capabilities to enable them to be the best they can be.

Our Mission is "to provide exceptional care delivered by compassionate people in the highest quality homes". We aim to make a positive difference 'in the lives of each of our residents by providing a unique combination of person-centered care, excellent activities and food services within a beautiful living environment. Our vision and Mission are underpinned with a clear set of values which are at the heart of how we work and the decisions we take in order to deliver outstanding person-centered services in parallel with strong financial performance. We believe that "what" we do and "how" we do things is critically important to our pursuit of making us the best care environment for our residents and the best employer for our employees. We believe our values, and how we conduct ourselves, is something that truly differentiate us from every other employer in Care. We expect everyone in the home to live by our values and for all leaders across the business to lead by example and role model our values.

Responsibilities

Reporting to the General Manager, and is responsible for the delivery of residential care for all residents within the home directly managing the group of Care Supervisors.

Where a nursing or dementia need is identified for a resident within their care, they should liaise fully with Nurse Care Manager or Dementia Care Manager in the best interests of the residents.

The RCM should act as an advocate for all residents, maintaining the best interest principle in all areas of the resident's wellbeing, but specifically in relation to Safeguarding, Mental Capacity and Deprivation of Liberties.

The Residential Care Manager is expected to be knowledgeable about our philosophy and policies. Role modelling the values of the organisation and maintaining a positive atmosphere for residents, families, visitors and team members.

There is an expectation that the Residential Care Manager will work shifts in response to business needs to deal with staff/resident issues. In addition they will be required to work one evening per week and one weekend in 4 during which they will be on site during shift hours and on call out of hours.

Your Money - Great Team Players Need Great Rewards

• £23.00 per hour
• Enhanced pay options
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive employee discounts incl. retail and leisure savings
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

South Lodge Care home is looking for an experienced Deputy Manager like you to support the Home Manager in our home that provides residential/nursing, respite and dementia care to our residents.

Providing person-centred care, delivering excellent quality outcomes and supporting our residents and our teams is very important to us and we are looking for someone to join our team, who can really shine and make a difference to the lives of others by demonstrating , warmth and leadership.

As an Deputy manager will monitor the wellbeing of each resident, ensuring all staff are supported and always promoting independence and well-being by ensuring that residents’ personal, psychological, and social care needs are met.

Your team will be extremely important too, looking to provide inspirational leadership and daily management. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Great Team Players Need Great Rewards

• £15 per hour
• We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• Holiday pay and holiday-type benefits through employee discount scheme
• Pension
• A career development pathway and support with qualifications
• A comprehensive and supportive induction programme to ensure confidence and competence
• Exclusive employee discounts incl. retail and leisure savings
• Staff well-being programme
• Refer a Friend payments
• Free DBS, free uniform.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs



RN Support Manager RNAS Culdrose, Helston, TR12 7RHPermanent, full time 38 hours per week (Monday
- Friday)Competitive salary plus benefits
Serco are recruiting for RN Support Engineering Manager to join the team based at RNAS Culdrose. The key focus of this role is to lead and coordinate all necessary activity to ensure the delivery of all professional contractual, and operational matters for the teams across RNAS Culdrose and to support the development of workforce ensuring fit for the future.

Our RN Support Engineering Manager will lead a team across the Serco Engineering and Asset Management portfolio for Royal Navy Support contracts with a significant focus on personnel and operational capability, ensuring excellent service to the customer, strong financial returns, service improvements and business growth. You will lead all operational activity, inspiring and developing your team, embracing our Values in both thought and action, and ensuring that policies and processes are in place, in line with the Serco Management System, to govern your areas of responsibility, mitigate risk and meet all business and legislative requirements.

Main accountabilities


- Oversee the management and operational delivery of teams in the RN Support portfolio, ensuring effective governance control, to enable sustained ability to meet contractual obligations.
- The establishment and operation of an organizational structure, in terms of personnel, procedures and geographical layout that provides a sound framework for safe efficient and effective engineering activity.
- Ensure all Serco personnel are in receipt of the correct engineering authorisations and hold up to date competency checks in accordance with the RA series.
- Support the development and assessment of the apprentices on contract to meet the NVQ Level 3 requirements.
- The management, care, custody and security of all personnel and equipment assets within their charge.
- Ensuring that the required engineering standards and authorised practices are employed across their teams.
- Ensuring that an integrated Quality Management System and Quality culture exist.
- Identify and implement strategic service improvements across the Contract.
- Manage and develop the customer base providing our customers with innovative solutions and capability options to support their transformation plans and business goals.
- Identify organic business growth and work closely with the Contract Lead to identify and deliver new growth on the Contract.
- Ensure our employees understand and adopt our business strategy and plans so that they are successfully delivered.
- Ensure employees are given support to grow and develop to their potential and are managed in a way that maximises their engagement.


What you’ll need to do the job


- An experienced Aircraft Engineer
- A minimum of 10-years’ experience in either a Civil or Military aviation environment
- Knowledge of MAA, CAA & EASA Part 145 Regulations/Approvals
- Hold or have the ability to hold Level G/H Engineering Authorisations
- Be or have the ability to hold an A1/A2 NVQ Assessor to Level 3 standard in aeronautical engineering.
- Understanding of all Civil and Military Airworthiness Safety Regulations
- Proven leadership and management skills, able to enthuse, inspire and engage.
- Creative thinking, able to develop business improvement ideas and innovate.
- An excellent communicator, with well-developed presentation skills and a first-class influencer
- Capable of thinking and working both strategically and operationally.
- Capable of developing partnerships and professional relationships with customer, sub-contractors and key stakeholders.
- Excellent problem-solving skills.
- Knowledge of health and safety in the workplace.

What we offer


- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Proud member of the Disability Confident employer scheme

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Customer Service Manager

Location - South Lanarkshire
Salary - £37k - £45k

My client is looking for an experienced Customer Service Manager to join their Global business to lead and grow the team as they take their customers through the best journey.

You will work as part of my client's senior leadership team, developing and growing current solutions to help build the team to the best of its ability!

If you have a minimum of 5 years within a contact centre managerial position then this opportunity is not to be missed!

For further information, please apply below and I will call you ASAP with more information…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Manager

Location - South Lanarkshire
Salary - £37k - £45k

My client is looking for an experienced Customer Service Manager to join their Global business to lead and grow the team as they take their customers through the best journey.

You will work as part of my client's senior leadership team, developing and growing current solutions to help build the team to the best of its ability!

If you have a minimum of 5 years within a contact centre managerial position then this opportunity is not to be missed!

For further information, please apply below and I will call you ASAP with more information…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

Working Pattern: 3 days per week Monday to Wednesday or Wednesday to Friday preferred, days can be negotiated.

Expected date of interview: 16 May 2024.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Fixed term for a period not exceeding 4 April 2025

Informal enquiries to Karen Irvine Tel: 01467 536528

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Salt is looking for an experience Advocacy Manager to oversee Customer Reference in SEA region and communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including event participation and asset creation.

Responsibilities:

• Set strategy and vision for the implementation of our customer reference program in Japan and as the external contact for Cloud customers.
• Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
• Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers.

Mandatory Skills/Qualifications:

• Bachelor's degree or equivalent practical experience - MBA degree a plus.
• 5 years experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
• Ability to speak and write in English fluently
• Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review

Qualifications:

• Set strategy and vision for the implementation of our customer reference program in Japan and as the external contact for Cloud customers.
• Provide reporting and updates on a regular basis to track status of references, key gap areas and provide recommendations
• Work with local teams to build customer content such as videos, case studies, blogs, slides and then amplify them to showcase momentum of Cloud in the local market.

If interested, please share your updated CV at spanda@welovsalt.com or apply directly.

(CEI No: R1763696 / EA No: 07C3147)

Job Description

We are seeking candidates who are resilient, adaptable, critical thinking, problem solving, effective communication and commercial awareness to oversee and manage daily association management services (AMS) operations and event management covering pre-event planning, event execution and post-event management

Job Responsibilities

• Managing and servicing client organisations and stakeholders

• Membership Services and Support - Handling enquiries, requests and invitations, processing membership applications, coordinating membership renewal drive and maintain and update membership database.

• Board, Committee, Subcommittee and Annual General Meetings - coordinating and arranging meetings, preparing Notes of Meeting and follow up on action plans, follow up and collating of meeting attendance and quorum, preparing the meeting slides and meeting documents and preparing Minutes of Meeting and follow up actions.

• Events and Training Courses - plan, coordinate and manage events & training courses; liaising with venue partners, speakers, sponsors, organising committee, catering service; registration and payment; prepare event flyer and post-event & training courses reports

• Publications & Website - managing and posting on website and social media pages; handling of public relations (e.g. managing invitations, drafting of letters/responses/invitations); liaising and coordinating with external parties and producing, coordinating and circulation of newsletters.

• Financial - reconciliation of monthly financial statement with payment and events held and membership renewals, etc.

Job Requirements

• A diploma or degree in any discipline with minimum 5 years of relevant experience, preferably in organising events and secretariat services in a professional / trade organisation

• Pro-active, self-motivated, conscientious, team player and able to work independently

• Good time management. Able to multi-task and deliver assigned tasks with quality and timeliness

• Meticulous and good project management skills. Able to follow through on implementation of plans.

• Good problem-solving skills and service-oriented mindset

• Excellent interpersonal and communication skills, both written and verbal

• Proficient in MS Office applications

• Possess good working knowledge of social media and website design and management

Job Role: Customer Care Account Manager
Location: Normanton - Wakefield
Type: Full time, 40 hours
Salary: £24k - £30k Plus generous bonus scheme - monthly payment
Working hours- Between 8am and 5.30pm Monday to Friday

Our lovely client based in Normanton, Wakefield are looking for a self-motivated team player who is passionate about their work to join their head office as a customer care account manager.
Duties:

• Ensuring the customer's needs are met on time to the required standards, while striving to exceed their expectations
• To work as part of the Sales team, providing a high level of customer service to internal and external customers
• Process customer orders and provide accurate quotes
• Having the ability to spot opportunities for up selling and cross selling to other areas of the business

Essential Requirements:

• You will be a self-motivated team player who is passionate about their work with a "can do" attitude
• Must have a "hands on" approach as the working day will be varied
• Will have excellent customer service and communication skills
• Must be enthusiastic and hardworking
• Experience within the environmental, waste or chemical industry would be an advantage but not necessarily essential to the right candidate

Package:

• Generous holiday allowance starting with 30 days holidays (including Bank Holidays)
• Flexible start and finish times - with a focus on results
• Death in service benefit - 2 x your annual salary
• Contributory pension scheme
• Discounts on our refurbished IT and domestic appliances

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.