The Role/Responsibilities You will support the Quality and Performance manager to assess, monitor, producing data and monitoring.....
The Role/Responsibilities You will support the Quality and Performance manager to assess, monitor, producing data and monitoring quality and performance operations against performance standards. You will be responsible for ensuring effective arrangements are in place evidencing the organisations continuous delivery and improvement of the highest standards of care. You will be responsible for performing regular quality and performance checks of the organisations processes and procedures in line with CQC. The role will be home based but could be required to attend various meeting locations as and when required. The role will also adhere to the flexitime principles for PUK (Psychiatry UK). Responsibilities and Duties The post holder will have a variety of tasks, including the following. This list is not exhaustive, and the post holder could be asked to perform a wider variety of duties to ensure resilience across the team. KEY JOB RESPONSIBILITIES Support the Quality and Performance Manager educate, engage, and influence colleagues to ensure effective quality and performance management throughout the organisation. Support the CQ&G department in embedding and promoting a positive, pro-active, and no-blame culture. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tack and persuasives skills where there may be barriers to understanding or agreement. Participate in devising and establishing the organisations quality procedures, standards, and specifications in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led. Accurately measure and record quality and performance in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led. Identifying any areas of weakness across the service and support the Quality and Performance Manager recommend service delivery improvements within the business. Liaise with other managers and staff and provide data to enable others to achieve quality and performance standards in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led. Participate in generating and monitoring reports. Contributing to quality and business improvement meetings and projects Plan own workload to ensure that weekly, monthly, quarterly, and annual tasks are met. Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately. Write and distribute email, correspondence memos, letters, faxes, and forms. Maintain contact lists. Actively participate in regular supervision with line manager. Adhering to the P-UK PDR process for maintaining and developing personal skills and meeting agreed objectives. The post holder will attend online training as relevant to the post including mandatory training courses i.e., Information Governance, safeguarding, Health, and Safety courses etc
