Total 34 PR Executive job vacancies in Petaling Jaya

角色摘要/目的
售前高階主管負責推動我們的產品和解決方案公司在馬來西亞各地的業務擴張。負責售前產品和解決方案，以維持現有客戶，同時領導公司業務發展計畫。該人員將與銷售團隊密切合作，以實現銷售目標並最大限度地提高所有業務部門的銷售曝光。該職位的重點是推廣我們的產品、執行銷售計劃和發現新的商機，對於增強我們的市場影響力和推動收入成長至關重要。

職責與責任：

• 協助並支援業務擴展工作中的銷售週期/管理。
• 與銷售團隊成員密切合作，推廣我們的產品和解決方案並執行銷售計劃，包括尋找新的商機。
• 為潛在客戶/客戶提供適合其要求的最佳技術規範的建議，包括整合測試、產品/解決方案的客製化以及任何問題的根本原因分析。
• 向內部和外部利害關係人提供業務演示，以提高對我們產品的認識、存在和理解。
• 協助新通路開發並進行市場和競爭對手研究，以保持資訊靈通並在競爭中處於領先地位。
• 推動與公司產品組合一致的新解決方案業務開發。定期向內部員工、合作夥伴和最終用戶提供有關產品和技術功能、可用性、限制和能力的培訓。
• 促進印表機/解決方案產品與現有系統之間的整合。
• 追蹤並監控成功案例的銷售業績，協助實現部門目標。
• 在 IT 支援下建立和維護潛在客戶/關鍵決策者/潛在客戶管理系統。
• 為企業/政府活動和其他企業活動提供支援。
• 與行銷團隊合作，提供銷售工具、行銷材料等，以促進我們的產品更好的市場拓展和品牌知名度。
• 透過與銷售團隊的共同拜訪來跟進線索，特別是那些需要售前技術支援的線索。
• 展示有關功能、優勢和應用的深入產品和解決方案知識。
• 確定適合客戶對指定產品/服務的特定需求和偏好的有針對性的銷售方法。
• 與產品行銷部門和客戶協調新產品需求。
• 及時、專業地回應客戶對產品和服務的需求和投訴，以確保他們對公司業務的承諾。

要求

• 工商管理、行銷或相關領域學士學位。
• 在硬體/文件解決方案產業（尤其是印表機和標籤機）擁有豐富的售前、銷售或業務開發經驗
• 對商業業務發展策略和銷售技巧有深入的了解。
• 優秀的溝通、演示和談判技巧。
• 能夠與跨職能團隊和外部利害關係人合作。
• 具備分析思考能力，能夠進行市場研究分析銷售績效資料。
• 積極主動、以結果為導向，努力實現並超越銷售目標。
• 熟練使用 Microsoft Office 套件和 CRM 軟體。
• 熟悉 IT 系統整合和解決方案銷售者優先。
• 具有廣泛出差的能力。

津貼和福利

• 員工股權
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.