Luxasia Group, the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific, is seeking a highly organized and motivated individual to join our team as an E-Commerce Operations Executive on a 6 months contract basis. In this role, you will play a crucial role in supporting our e-commerce operations and ensuring the smooth execution of our online initiatives.
As an E-Commerce Operations Executive, you will be responsible for managing the day-to-day operations of our e-commerce platforms. This includes overseeing order fulfillment, inventory management, content management, and coordinating with logistics partners for efficient order delivery. You will collaborate with cross-functional teams, such as marketing and customer service, to ensure a seamless customer experience and support online campaigns and promotions.
Joining Luxasia means being part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences in the beauty and luxury lifestyle sector. We offer a collaborative work environment that encourages growth and development, where your contributions are valued and recognized.
If you are a detail-oriented individual with strong organizational and analytical skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you. Come join Luxasia and be part of shaping the future of e-commerce in Asia Pacific.
Commerce Operations Executive
(Maternity Coverage: August 2024 to Feb 2025)
Responsibilities
§ Ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.
§ Create & Monitor daily order fulfilment
§ Upload/Maintain new product listing
§ Assist in GWP enrollment
§ Help monitor if promotions are up and running
§ Examine promotions after creation to ensure that it was set up correctly
§ Responsible for stock replenishment on all channels
§ Monitor order status on all Marketplaces once shipped out
§ Responsible for claims filing and monitor claims status
§ Participate in onboarding process, Sellercenter account creation and customer mapping
§ Sending of accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.
§ Liaising with warehouse and platforms on order pickup and other order concerns
§ Liaising with finance on any payment discrepancies
§ Help resolve any customer complaints
§ Weekly returns monitoring and process cancelled orders
§ Submit billings to finance
§ Maintain high store performance ratings
§ Continuously improve processes and practices
§ 1 to 2 years of experience in managing e-commerce operations, across marketplaces
§ Critical-thinking and interpersonal skills
§ Strong communication and problem solving skills
§ Highly proficient in MS Excel
§ Self-starter, and can work under pressure
§ Highly detail oriented
§ Ability to manage multiple projects and execute under tight deadlines
§ Ability to work independently
