Salary Range: 3-3.5k
Working hours: 9-6 Mon to Fri
Location: Braddell
Responsibility:
• Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls
• Provide support to internal and external stakeholders, and escalate issues to other teams as appropriate
• Setting and coordinating meetings with external team and our internal stakeholders
• Raising and tracking of tickets via internal ticketing system for case escalation
• Daily managing of the service desk to assign tickets on a timely basis and provide necessary follow-up actions to assist the ticket requestor according to SLA
• Documenting Standard Operating Procedures
• Perform User Acceptance Test
• Assist in incident/crisis management handling
• Prepare presentation deck on platform statistics (SLA, Tickets volume & etc)
Job Description
• Bachelor’s Degree and preferably with working experience within the financial industry. GCE "A" level or Diploma holder in any discipline can be considered if the candidate has an extensive amount of relevant working experience
• Good customer and stakeholder management skills
• Ability to work independently, with minimal supervision and guidance
•Experience in using Microsoft Office Suite
Attention to details, demonstrate good analytical and problem solving skills
• A self-starter, resourceful and active team player
• Ability to multi-task, prioritize and deliver consistent results under work pressures
• Possess knowledge and experience on banking operations/Customer Service roles preferred
Interested candidates please share your resume to shashi@justrecruit.com.sg with current salary, expected salary and notice period
Regards
Shashi (R23112213)
Just Recruit SIngpaore Pte Ltd (EA12C6295)