Total 52 Operations Executive job vacancies in Petaling Jaya

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

The Key Account Executive (KAE) is responsible for assisting Key Account Manager in managing and developing set of key-account customers on national level. They’re responsible for achieving sales targets in the given customers. The Key Account Executive reports to the Key Account Manager and assist KAMs in effectively managing key customer accounts by providing support and executing strategies.

Responsibilities & Key Activities:

1. Customer Business Planning; Support KAM in preparing the CBP by providing market or outlets insight, sales reporting, and other operation information
2. Promotion Planning & Execution; Audit key monthly activities and POSM/premium executed as per guideline based on JUMP merchandiser photo/report and also during market visit.
3. Business Review & Market Visit; Conduct regular market visit to store level and gather feedbacks such as building rapport with store level, perfect store execution, OSA, outlet stock aging & competitor information, identify potential growth areas & opportunities and address immediate concerns.
4. Administrative; Provide administrative support i.e. order tracking, payment request, customer claim validation, stock return (EBPS), pricing maintenance & credit note (CN) submission to customers.

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.