The post holder will contribute to the winter planning assurance function for the ICB working with the Head of Operations & A.....
The post holder will contribute to the winter planning assurance function for the ICB working with the Head of Operations & Assurance. This will include prioritisation of any available winter funding and involves monitoring and supporting system partners such as providers, with development of priority schemes and holding them to account for the delivery of agreed outcomes.The role will lead on servicing and facilitating the NCL Flow Operational Group supporting escalations as appropriate.The post holder will also support the System Control Centre (SCC) in the following areas when on duty: Management of SCC function and coherence with National Standards Daily Manager for Operations System resilience Planning System data Support response to incidents (Industrial Action, Influenza, Covid) Support and facilitate discharges working closely with providers across the Integrated Care System.Proactively support and action the system response to the repatriation of patients, and the management of delayed discharges from the acute, community and mental health bed base.Supporting the System Flow & Operations team to have a strong SCC as a central point of data and intelligence that allows risk to be balanced across the health and social care system in NCL.Deputise for the Head of Operations & Assurance at Local, Regional and National operational, tactical and strategic system flow and resilience meetings.Key Working Relationships:Internal ICB staff including managers, colleagues and senior management as appropriate. NHSE regional and national team representatives External staff from partner organisations and other NHS trusts Non-NHS organisations Members of the public and service users as appropriateThis role will require weekend and bank holiday working as part of your 37.5 core hours. The main duties include: Deputise when required for the Head of Operations & Assurance. Be an effective member of the System Flow & Operations Team and promote matrix working across all areas of the directorate, with the wider ICB directorates and with other partners. Have strong communication skills and the ability to support, empower and develop a team, organisation and or individual. Understand operational and system resilience across the Integrated Care System. Proactively support and action the system response to the repatriation of patients, and the management of delayed discharges from the acute, community and mental health bed base. Support the annual winter planning process, ensuring that national and local priorities are reflected and opportunities for collaboration across organisational boundaries are maximised. Maintain close working links with the analytics and performance functions within the ICB and foster the development of joint working where appropriate. Have strong communication skills and the ability to support, empower and develop a team, organisation and or individual. Develop processes in place to effectively service and facilitate the NCL Flow Operations Group and to support escalation meetings as appropriate. Coordinate system partner response to national UEC actions to drive system improvement as required. Understand demand and capacity and ensure operational plans are in place to support system flow. Facilitate discussion between system partners, leading to problem solving and recovery. The Operations & Assurance Manager is a member of the System Flow & Operations team and support facilitation of collaboration by: Ensuring the data is prepared to show an aligned picture of performance across the region, systems, and providers and lead implementation of actions to improve performance as needed. Supporting the development of a data tool to capture a system-wide view of capacity across the acute providers, community, and mental health providers, leading to a collaborative effort, to manage capacity, flow, and performance. Utilising real-time data to ensure proactive management of ambulance handover delays and the proactive and reactive management of actions that will support ambulance response times. Collaboratively working with operational colleagues across the system to share the narrative and outputs of the data and whether actions are having an impact and facilitating the placement of patients in the right setting at the earliest opportunity. Proactively supporting and actioning the system response to the repatriation of patients, and the management of delayed discharges from the acute, community and mental health bed base.The post holder shall have line management responsibilities and contribute to ensuring the effective working of the SCC including: Developing and maintaining systems and processes to ensure that the SCC has proactive planning as well as reactive management specifically to include planning daily for week days, weekends, bank holidays and other events that are potentially destabilising to the system-level health economy e.g., large public gatherings/events. Having systems and processes in place to ensure there is a robust cascade and action of national and regional communications. Systems and processes to coordinate and manage returns to regional and national teams, ensuring oversight that returns are accurate and provided in line with timelines including SITREP returns, and completion of the capacity tracker including for community rehabilitation beds. Systems and processes in place to identify, manage and escalate as needed risks and issues as they relate to patient safety and operational performance to system, regional and national teams in and out-of-hours as needed. Having systems and processes in place to proactively ensure the effective management of flow and capacity across both bedded and non-bedded capacity. Ensuring the maximum clinically appropriate use of virtual ward capacity and non-acute bedded capacity. Utilising national data sets to inform surveillance, decision making and risk management. Have the capacity to convene system-wide meetings on a daily or more regular basis, to assess the operational rhythm and ensure there is appropriate leadership is in place to ensure immediate actions to mitigate pressures are identified, operationalised, monitored and their impact assessed.