Total 3,313 Occupational Health Nurse job vacancies in Customer Service category in The United States of America

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

To be the first clinical point of contact for the service, effectively screening, assessing and working with service users with complex common mental health needs and stable, predictable and enduring serious mental health needs , exercising judgement to identify and assess healthcare needs, and consider range of options for treatment. To work in partnership with service users to assess their mental health needs using sound knowledge base and clinical judgement and where indicated deliver evidence based brief interventions. To deliver Primary care recovery focused Psychological Interventions that meet the need of service users who are too complex and/or not suitable for IAPT yet do not meet the threshold for the Psychological Therapies in Secondary care mental health. To deliver Wellness & Recovery Action Planning (WRAP) that supports a recovery focused care model that emphasises the service users choice, preference of interventions/treatment and establishes meaningful networks of support that take into account their Bio/Psycho/Social needs. Support service users through their transition from secondary care mental health services and reduce the incidence of re-referral back into SMHS. Support Primary Care with SEMI registers and enabling services users with Stable& Enduring Mental Health difficulties to access physical health checks working towards reducing the inequity in mortality and morbidity rates for this population. To signpost and support the seamless transition of care to other services including primary, secondary care and voluntary services.

You will be able to find a full Job description and Person Specification attached. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary. https://fb.watch/hzQjE8HzTN/

See attached detailed job description and person specification: Staff benefits 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

We are seeking to employ Registered Nurses, to work within the Early Years Health Visiting teams in the Monmouthshire Borough. This is a development post and the successful applicants will be expected to complete the Specialist Community Health Visiting Training (SCPHN) to become a Registered Health Visitor.

The post holders will be based and work within a team of Health Visitors and skill-mix staff.

The successful candidate will have the relevant qualifications, professionalism and clinical skills necessary to work on their own initiative as well as working effectively in partnership with parents/carers and other services such as Family First, Primary Care, Children Services and School Nursing.

We are committed to delivering the Healthy Child Wales Programme. We have an excellent training programme to support and develop our Registered Nurses, with access to safeguarding supervision and management support. We are committed to developing our Nurses as leaders within the Public Health Early Years agenda and ensure we deliver excellent quality of care to the preschool population and their families/carers within Aneurin Bevan University Health Board. The Health Visitor will also utilise the wider public health principles and a community development approach, in order to tackle health inequalities and strengthen communities and deliver on Welsh Government Public Health priorities and our exciting Clinical Futures agenda.



Supporting the delivery of the Healthy Child Wales Programme to families and children living in Monmouthshire. Working with a team of health professionals providing health promotion and supportive interventions to meet individual client needs.

We want Aneurin Bevan University Health Board to be an enjoyable and
fulfilling place to work. We know that feeling valued at work has a positive
impact on both staff and patients.
Aneurin Bevan University Health Board expects a high standard of behaviour treating patients, their families, the public and colleagues with dignity and respect at all times. All staff are expected to carry out their roles with dedication and a commitment to the NHS and its core values.

We value our staff and are committed to ensuring the wellbeing of all our staff and offer a variable flexible working hours programme to support a work life balance.

We would like you to view our Health Visiting Recruitment Video at the ABUHB Health Visiting web page.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac


This advert closes on Thursday 2 May 2024

Are you interested in joining a Trust committed to your development?

Would you like to be part of an organisation that really values your well-being?

Do you want to treat people rather than conditions?

Here at KCHFT we are constantly working to improve the lives of our staff and our patients. We care for you so you can care for your patients.

Our “We Care” strategy means that our ambitions are to put our communities first, deliver a better patient experience and importantly, be a great place to work for all of our workforce.

These aren’t just empty words either. At our “Outstanding” rated trust more than half of our workforce work flexibly, including compressed hours and term time only. More than 70% of our workforce feel we take positive action on health and wellbeing, and we aim to improve this. We are proud to say that we consistently score above the national average in our staff survey results, particularly for our focus on the well-being of our workforce.

And with the forward NHS vision being based on community care, there has never been a better time to join us.

We are looking for a passionate and dedicated Nurse to join our Deal based team as an Urgent Care Nurse.

Our Urgent Care Services provides short term health, therapy and care support to enable service users to remain in the community / home environment. This may include treating acutely unwell people that would otherwise require hospital admission, and also supports hospital discharges.

At KCHFT, we are working with East Kent Hospitals University Trust, who are leading on developing a virtual ward for people with acute respiratory infections, such as a chest infection, or with an underlying condition, like COPD, to be cared for at home.

Patients who agree to be discharged earlier from hospital, will be monitored at home using technology, such as apps, wearables or other medical devices remotely – and supported by a consultant, specialist GP or advanced practitioner. What technology will be used is still being scoped as we co-design the wards with patients and colleagues during the months ahead. If you are interested in a new challenge and an exciting new change within an Urgent Care setting, then this just may be the job for you.



Additional Working Pattern: includes some weekend working

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent



We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.



Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both



Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 17th May.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.


This advert closes on Sunday 5 May 2024

If you are interested in applying for this role then please read attached job description for full details of role and responsibilities.

To be successful in this role, you will need: Professional qualification such as a degree or equivalent in Occupational Therapy Current registration with the HCPC Evidence of relevant postgraduate courses / CPD and reflective practice relevant to clinical speciality Substantial relevant post-qualification experience covering a broad range Experience working within a relevant specialist area Experience in interdisciplinary working Experience of supervising junior staff, assistants and students Experience in independently managing a clinical caseload Experience in contributing to audit and evaluation within a clinical governance framework Experience in a range of caseload management and prioritisation systems Experience within specialism underpinned by theory and specific therapeutic knowledge Experience in using assessment tools relevant to the client group To be able to demonstrate competency in a range of clinical skills Please see the attached supporting documents for a detailed job description and main responsibilities.

We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with peoples strengths to make an all-round better working environment. We would welcome informal visits or phone calls, please do not hesitate to contact to arrange! For full details of your responsibilities, please see attached job description.

Your new company
Hays Healthcare are actively recruiting a Care Manager (Registered Mental Health Nurse) to work in our Client's clinical service in Oldham. This position is a Hybrid Job Role and is available to Band 6. We are seeking a dedicated and compassionate Registered Mental Health Nurse to join our team as a Care Manager. This role is pivotal in providing high-quality patient care within our mental health services.


Your new role

• Oversee the delivery of individualised patient care.
• Implement clinical & administrative policies, procedures & regulations
• Coordinate with multidisciplinary teams to ensure patient needs are met.
• Monitor patient progress and adjust care plans as necessary.
• Provide the highest standard of nursing care & be a role model to junior staff
• Ensure compliance by others of policies, procedures & regulations

What you'll need to succeed

• Valid NMC registration as a Registered Mental Health Nurse.
• Drivers License- Essential
• Proven experience in a mental health setting.
• Excellent communication and leadership skills.
• Ability to work well in a team and make decisions under pressure.
• Commitment to ongoing professional development.
• Punctual & reliability to work all shifts booked
• Good sickness record

What you'll get in return

• Flexible working options available.
• Guaranteed Work
• Block Bookings
• Weekly Pay via Umbrella
• Weekdays £25 per hour
• Hybrid working will commence once you have got used to the job role, you will be able to do one day a week at home to write up notes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

See job description and person specification attached to this job advert. All details included in this document.

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust.


This is an exciting opportunity to start or progress your Occupational Therapy career within our friendly, supportive and dynamic Therapy Service at Watford General Hospital. This position will allow the post holder to gain experience in elderly care during the 9 month fixed term position.

We offer an award-winning preceptorship programme to support you within your first 12 months of starting in a newly qualified role. We have access to bespoke online training to assist the transition from university to the workplace. We also offer a supportive programme for international occupational therapists who are new to living in the UK and working in the NHS. The role would be ideal for final year students or apprentices looking to secure their first qualified role. It would also be ideal for those who have left the HCPC register and are looking to return to practice.

We have Dementia and Delirium specialist therapists in both Occupational Therapy and Physiotherapy, who can help develop and support our Band 5’s, with any complex patients in the acute setting.

The post holder will be supported by experienced team members to develop their individual learning needs. We have an excellent supervision and appraisal process to facilitate this. You will have access to In-Service training opportunities within our teams and there are also opportunities for study leave and course funding both internally and externally.

The department is a 7 day working service (frequency of 1:4 - 1:6 weekends) with rest days in the following week. This is underpinned by a competency framework.

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
• Provision of assessment and treatment for patients with complex needs and to provide expert advice, guidance and information to health and social care professionals, carers, relatives and other non-professionals.
• Maintain own records as an autonomous practitioner with access to a senior member of staff for advice and support.
• Communication with patients and relevant medical and nursing staff, social workers, and other health care professionals, and patients’ relatives and carers who may be in direct contact with regard to patient care.
• Participation in audit, research, and clinical supervision.


This advert closes on Thursday 2 May 2024

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a new Receptionist in the Womens Health Team. The successful candidate will need to possess good keyboard skills and have experience of working in a busy, challenging environment. The working rota will include general reception duties, meeting and greeting the patients and visitors to the department, answering the telephone to enquiries, booking and cancelling appointments, waiting list management, filing, clinic preparation of medical records, assisting all members of the multi-disciplinary team and communicating the relevant information in a timely way. Good communication skills are essential for this role and also the ability to cope under pressure. You will need to be confident working both in a team, and working independently. We are looking to recruit someone who has exceptional IT and record keeping skills and a knowledge regarding confidentiality and data protection. If you believe you have good customer service skills with a pleasant professional manner, then please apply. NHS experience is desirable but not essential, full training will be given. Working Pattern: 24 hours per week, 3 days a week (days to be confirmed), 08:30 - 17:00. Interview Date: To be confirmed For further information please contact: Debbie Kneale; Service Manager on 01271 322248 This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.