Job Description
1. Community Engagement:
· Plan, execute, and oversee a calendar of regular community events and activities (e.g., social gatherings, workshops, fitness classes).
· Foster a culture of inclusion and engagement through day-to-day interactions with residents.
2. Communication:
· Serve as the primary point of contact for residents, addressing their queries and concerns promptly.
· Manage internal communication channels (e.g., newsletters, community boards, social media groups) to keep residents informed and engaged.
3. Feedback and Conflict Resolution:
· Collect feedback from residents through surveys, informal conversations, and feedback boxes.
· Address and mediate any conflicts or issues that arise within the community.
4. Marketing and Promotion:
· Collaborate with the marketing team to promote the coliving space and its community aspects.
· Contribute to content creation (e.g., blog posts, social media content) highlighting community events and resident stories.
5. Partnerships and Collaborations:
· Establish partnerships with local businesses and organizations for event sponsorships, discounts, and collaborations.
· Network with other coliving spaces and community organizations to share best practices and resources.
6. Resident Onboarding:
· Facilitate the onboarding process for new residents, ensuring they feel welcomed and informed.
· Organize welcome events to integrate new residents into the community.
7. Operational Support:
· Collaborate with the operations team to ensure community spaces are well-maintained and conducive to interaction.
· Assist in enforcing community guidelines and policies.
8. Reporting and Analysis:
· Regularly report on community engagement metrics, event attendance, and feedback analysis.
· Provide insights and recommendations for improving the resident experience.
9. Deliverables:
· A monthly calendar of community events and activities.
· Monthly community newsletter and regular updates via internal communication channels.
· Quarterly reports on community engagement metrics, feedback analysis, and recommendations.
· A portfolio of successful partnerships and collaborations established.
10. Performance Metrics:
· Resident satisfaction and engagement scores.
· Attendance and participation rates in community events.
· Positive feedback and testimonials from residents.
· Reduction in resident conflicts and issues.
11. Reporting:
· The Community Manager will report directly to the [Operations Manager/Director of Community Engagement].
