Total 18 Junior Researcher job vacancies in Others category in The United States of America

The Junior ITSM Developer supports the delivery of the toolset development roadmap and assists with daily administration tasks to ensure the ITSM tool provides agile, automated, and user-friendly solutions to enhance service quality and efficiency for our customers.

In this role, you'll play a key part in maintaining a customer-centric approach, recognizing the significance of a streamlined ITSM toolset in gaining a competitive edge. Your contributions will help drive improvements in operational efficiency, leveraging your skills to support the platform's advancement.

Responsibilities and Duties

• Support analysis and enhancement of automated procedures.
• Aid in identifying areas for automation in ticket support processes.
• Assist in creating request templates and improving tool functionality.
• Support integration management with third-party tools.
• Help maintain Business Services and CI links.
• Assist in implementing solutions to improve Service Desk efficiency.
• Support workflow package implementation.
• Participate in reducing manual input for routine tasks.
• Assist in managing SSO integration.
• Support ITSM toolset integrity across instances.
• Aid in ServiceDesk Plus configuration and customization.
• Design, configure and develop forms and business rules.
• Monitor and analyze system performance and make suggestions for improvements.
• Creating and updating reports and dashboards based on business requirements.
• Participate in creation of Knowledge bases in terms of How To documents and User/Admin guides.
• Familiarity with ITSM processes and best practices.

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

You'll play a key role supporting our Client Services team, providing exceptional accounting administration services to your portfolio of clients.

We pride ourselves for being resilient, respectful and open. You’ll need to be pro-active, have a customer-focus mind and create and maintain strong and effective relationships with the UK teams and the wider group, in order to continue the culture of support and collaboration that we have.

You will be responsible for the preparation of Financial Statements with Disclosures and other ad-hoc financial information for our Clients. You will take ownership and respond Client/Investor queries promptly. Using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

It is essential that you follow the correct processes and procedures to help us ensure we are compliant with applicable laws, service standards, company policies and procedures. You will need to have a curious mind and use your initiative to identify any risks or concerns ensuring you report them in a timely manner.

Every day brings a new challenge so you’ll need to be a team player at heart, with an eye for detail, great organizational skills so you can prioritize your day and sometimes with conflicting deadlines that still need to be met.

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Job Description

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors for AML/KYC onboarding process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Prepare relevant checklist in line with the investor profile and update database
• Keep your portfolio updated and provide regular feedback to your Line Manager
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Analysis of the KYC files with the screening and updating databaseAML/KYC preparation, analysis, set-up of the investors’ file and identification of main issues
• Answer emails/queries from internal and external parties in a timely manner
• Effective and efficient communication of AML and regulatory information
• Filling and scanning the KYC documentation
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance)
• Review KYC on investors during periodic review
• Identify the main risks in relation with the monitoring of existing clients. Escalate the risks to the Line Manager and Compliance
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Emphasize and strengthened the 1st line of defence culture within IQ-EQ during day to day activities
• Taking part of a good governance model for IQ-EQ

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness

Key behaviours we expect to see

• Attention to detail
• Taking ownership
• Approachability
• Organisation

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis.
• Concentrates on delivering consistent results by focusing mainly on preparation of core processes, (but not limited to) simple ad hoc and all other client requirements.  Performs self and peer review (as needed) of core processes as part of self-development to achieve growth and overcome work challenges.
• This entails assisting in all reporting requirements, such as but not limited to financial statements, estimation reports, and ad-hoc client deliverables. 
• To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ Philippines Inc.'s policies and procedures.

Core Responsibilities

• Responsible in assisting of the preparation of Financial Statements, Estimation Reports, and other ad-hoc service requests for funds and/or corporate clients.
• Review the monthly management fees and NAV calculations prepared by client’s external administrator.
• Review the capital activities (capital call, distribution, withdrawal) calculation and notices prepared by client’s external administrator.
• To ensure all deliverables are timely and accurate.
• Acquiring knowledge of designated clients' requirements and deliverables.
• Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements.
• Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role.
• Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical).

Tasks & Duties

Cluster Client Delivery

• Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables.
• Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements.  To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant.
• Delivers consistent and quality information within the agreed timeframes.
• Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines
• To be knowledgeable with the components of the reports generated by the appropriate platform/s
• To be able to review outputs and all other deliverables prepared.
• To address review comments.
• Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours.
• Escalate any job-related issues and concerns to the appropriate authorities in a timely manner.
• Provides support to the rest of the team and other teams, as needed.
• To act as an alternate for Senior Accountants or Assistant Managers based on business needs.
• Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Reports any breaches, complaints, or errors to appropriate authorities in a timely manner.
• Assists in the preparation of error reports, identifies the areas of operational risk, and participates in proposing appropriate remedial actions within 24 hours of identifying the error.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures 
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support
• Knowledge of designated clients including a basic understanding the client structures, key points of the LPA, Fee Agreements and SLA’s
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant
• Minimise risk to IQ EQ Philippines by following procedures and checklists and complying on SSAE16 requirements
• Be proactive in identifying development and training requirements