Total 2 Director/C-Level Junior Research Analyst job vacancies in Customer Service category in The United States of America

NSCC is looking for a visionary leader with an outstanding record of accomplishments, at the intersection of computing and other disciplines, to work with Chief Executive Officer, NSCC to set the strategic goals and specific directions of NSCC, and to plan and direct the deployment of its next generation of extreme-scale computing and cyber infrastructure, in a rapidly changing landscape of high-performance computing (HPC) technologies, distributed resources and commercial "big-data" platforms.

As the Deputy CEO, your responsibilities will include, but not limited to, the following:

• Review the annual workplans and budget projections for NSCC to drive NSCC’s objectives and directions
• Monitor the progress and achievements of NSCC, and its key performance indicators
• Fulfil the key performance indicators set in the NSCC proposal
• Oversee and manage the operations of NSCC infrastructure
• Provide leadership to NSCC staff to ensure that they make their best contributions to the organsiation
• Strengthen and initiate new strategic partnerships with relevant stakeholders, including industry and IHLs, locally and internationally
• Coordinate alignment of strategic research and development initiatives at NSCC with the Scient and Engineering Research Council and A*STAR.

Job Requirements

• Masters or PhD in Computer/Computational Science, Computer/ Computational Engineering or a similar field
• Significant experience in technological/ research leadership positions in top tier organisations and/or renowned academic institutions

Responsibilities for Support Team Lead: 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Ensure the team’s adherence to the standard operating procedures and service quality (such as first-time resolution of incidents, minimising re-opening of the tickets, maintaining ticket and quality documentation). 

• Handle escalated issues and work autonomously to resolve complex problems in a multi-functional setting, assessing, and communicating with stakeholders. 

• Collaborate with IT Service Management, Application Support and IT Operations teams for major incidents and escalate, as necessary, to Senior Management. 

• Identify and gather enhancements areas, such as process improvements, reporting enhancements and automation and report it to the Head of End User Technology.   

• Increase operational efficiency by automating repetitive tasks and building a solid knowledge base, reducing the time and effort to rediscover knowledge. 

• Assist in recruitment, onboarding new applications and services, and managing project-specific tasks. 

• Monitor team performance and provide on-the-job training as necessary for junior team members. 

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive Support to Senior Management and be the site point of contact for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.