Total 23 IT Support Executive job vacancies in Kuala Lumpur City Centre

1. Managing of Security operation solutions and ensuring availability to support business operation.
2. Resolve and escalate related issues and outages promptly. Including liaising with vendors or other IT Personnel for problem resolution.
3. Analyzing cyber threat from network traffic, security logs and relevant security data.
4. Assessing vulnerabilities, risks and cyber security threats and their impact to applications.
5. Perform security incident response and root cause analysis.
6. Evaluating and recommending cyber security technologies and solutions.
7. Involvement in implementing and managing IT security related projects.

1. MAIN TASKS AND RESPONSBILITIES
   1. Managing of Security operation solutions and ensuring availability to support business operation.
   2. Resolve and escalate related issues and outages promptly. Including liaising with vendors or other IT Personnel for problem resolution.
   3. Analyzing cyber threat from network traffic, security logs and relevant security data.
   4. Assessing vulnerabilities, risks and cyber security threats and their impact to applications.
   5. Perform security incident response and root cause analysis.
   6. Evaluating and recommending cyber security technologies and solutions.
   7. Involvement in implementing and managing IT security related projects.

Requirements:  

• Use virtual machines and software tools to perform data conversion from third-party imaging databases.
• Communicate with implementation and support teams as needed on status of database conversions. 
• Provide feedback to the development team to continuously improve database conversion software and troubleshoot issues as they arise. 
• Work alongside implementation and supports team to obtain customer information about their database or practice software environment.

As a member of that team, you will work across the organization to design, implement and support the IT general controls (ITGC) framework, lead remediation efforts and identify emerging IT risks. You will be reporting to the IT Risk and Compliance Manager, while working closely with internal and external audit teams, engineering and product. You will continue to raise the bar to ensure our products, practices, systems and infrastructure remain compliant with IT SOX requirements and meet the ever evolving needs of the greater business.

• Develop and sustain a rigorous ITGC compliance program
• Execute various controls in the ITGC framework including periodic user access reviews and change monitoring reviews
• Design and improve ITGCs across our products and infrastructure
• Work with a variety of internal teams to ensure their practices and products are compliant with IT SOX requirements and other related compliance obligations
• Develop, collect, and maintain necessary evidentiary documentation for internal and external auditors
• Work with internal teams to design and maintain automated systems to help with continuous compliance
• Identify risks and gaps in our ITGC framework and facilitate remediation
• Coordinate all required IT SOX internal controls testing including:
  • Planning, coordinating, and facilitating audit walkthroughs
  • Managing the distribution and receipt of external and internal audit requests
  • Communicating audit results and progress via written reports and oral presentations to various stakeholders
  • Working with control owners to periodically certify controls and processes
• Create and maintain relevant documentation including narratives, control documentation and process flowcharts
• Provide training and guidance to teams across the organization on effective ITGC procedures

• Manage/support client environments on Power Platform
• Modify and improve functionality of C# plugins/workflows/APIs
• Assist with the creation and modification of solution-packaged fixes/changes
• Provide technical, developer-based support to existing clients
• Work with our team to enhance our core solutions and develop new ones.
• Be a resident expert on the Microsoft Power Platform and related technologies
• Work with our consultants to help make our clients successful, including suggesting best practices and developing custom solutions.

• Use virtual machines and software tools to perform data conversion from third-party imaging databases.
• Communicate with implementation and support teams as needed on status of database conversions. 
• Provide feedback to the development team to continuously improve database conversion software and troubleshoot issues as they arise. 
• Work alongside implementation and supports team to obtain customer information about their database or practice software environment.

• Manage the end-to-end sales process from lead qualification, responding to client queries, to solution definition, proposal creation, setting expectations on terms, to negotiations, contracts, and finally, to handover to the Recruitment team
• Manage incoming flow of Marketing leads generated through website forms, incoming email, and phone calls to qualify and convert into new clients
• Build and maintain relationships with potential key executive level stakeholders
• Maintain sales quotas, targets and activity level as determined by management
• Document each customer contact and maintain client information in Salesforce

The L1 support engineer’s main responsibility is to ensure the smooth performance of several IT solutions for our customers on a daily basis through daily monitoring and tracking. He/she will monitor production runs of Databricks, Power BI Dashboard refreshes & RPA processes. In case of any issues, he/she will perform L1 diagnostics and execute recovery plan based on the provided guidelines.

1. Monitor Databricks executions based on the running schedule
2. Monitor Dashboard refreshes based on the running schedule
3. Monitor RPA process completion based on the running schedule
4. L1 troubleshooting for Databricks, Dashboards & RPA
5. Trigger reruns if needed
6. Prepare daily activity reports
7. Open Tickets to L2 team
8. Follow up on open tickets with L2 team
9. Respond to Customer Requests
10. Attend daily calls with Orion team and/or customer teams

The Social Media and Business Development Executive will breathe life into our online
communities, drive brand awareness, foster community relationships, and help build and
grow the client into an unmatched brand in the digital landscape.

Key Responsibilities:
1. Content Management
- Recommend effective content formats that align with brand objectives and audience
preferences.
- Collect quality content from tags, and organize content based on products, languages, and
formats.
- Collaborate with our in-house team to design, curate, and schedule regular content across
platforms (Meta FB & IG, YouTube, and TikTok)
- Measure and report the success of every content campaign.

2. Community Engagement
- Engage with our clients, respond to comments and messages, and foster a positive
community culture.
- Address after-hour customer queries, ensuring the community receives
timely and appropriate responses.

3. Barbershop Wholesale Business Development
- Identify potential barbershop partners and initiate relationships.
- Communicate the value proposition of products to potential wholesale
clients.
- Work closely with the sales team to onboard new partners.

4. Market Research
- Monitor competitor activity, industry trends, and community feedback.
- Generate monthly reports on market insights to inform strategy.

5. Audience Growth
- Launch and monitor online campaigns or collaborations to boost brand visibility.

6. Weekly Content Planning
- Plan weekly content calendars based on brand objectives, community preferences, and
ongoing campaigns.
- Liaise with in-house teams to ensure content creation and deployment align with the set
schedule.

The Social Media and Business Development Executive will breathe life into our online
communities, drive brand awareness, foster community relationships, and help build and
grow the client into an unmatched brand in the digital landscape.

Key Responsibilities:
1. Content Management
- Recommend effective content formats that align with brand objectives and audience
preferences.
- Collect quality content from tags, and organize content based on products, languages, and
formats.
- Collaborate with our in-house team to design, curate, and schedule regular content across
platforms (Meta FB & IG, YouTube, and TikTok)
- Measure and report the success of every content campaign.

2. Community Engagement
- Engage with our clients, respond to comments and messages, and foster a positive
community culture.
- Address after-hour customer queries, ensuring the community receives
timely and appropriate responses.

3. Barbershop Wholesale Business Development
- Identify potential barbershop partners and initiate relationships.
- Communicate the value proposition of products to potential wholesale
clients.
- Work closely with the sales team to onboard new partners.

4. Market Research
- Monitor competitor activity, industry trends, and community feedback.
- Generate monthly reports on market insights to inform strategy.

5. Audience Growth
- Launch and monitor online campaigns or collaborations to boost brand visibility.

6. Weekly Content Planning
- Plan weekly content calendars based on brand objectives, community preferences, and
ongoing campaigns.
- Liaise with in-house teams to ensure content creation and deployment align with the set
schedule.

Content Management

• Recommend effective content formats that align with brand objectives and audience preferences.
• Collect quality content from tags, and organize content based on products, languages, and formats
• Collaborate with our in-house team to design, curate, and schedule regular content across platforms (Meta FB & IG, YouTube, and TikTok
• Measure and report the success of every content campaign.

Community Engagement

• Engage with our clients, respond to comments and messages, and foster a positive community culture.
• Address after-hour customer queries, ensuring the Crazy Bull Hair community receives timely and appropriate responses.

Business Development 

• Identify potential barbershop partners and initiate relationships.
• Work closely with the sales team to onboard new partners.

Market Research 

• Monitor competitor activity, industry trends, and community feedback
• Generate monthly reports on market insights to inform strategy

Audience Growth

• Implement strategies to grow the follower base
• Launch and monitor online campaigns or collaborations to boost brand visibility.

Content Planning

• Plan weekly content calendars based on brand objectives, community preferences, and ongoing campaign
• Liaise with in-house teams to ensure content creation and deployment align with the set schedule.

The Executive Assistant to the CEO is responsible for providing comprehensive support to the CEO, Board of Directors, and Executive Team and managing the organization’s office operations, including working remotely with the CEO. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

• Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Act as a liaison and provide support to the Board of Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary.
• Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports.
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature. Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
• Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense of the issues taking place in the environment and keeping the CEO updated.
• Anticipate CEO’s needs in advance of meetings, conferences, etc.
•  Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
• Provide "gatekeeper" and "gateway" roles, providing a bridge for smooth communication between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support with the Executive Team. Complete projects by assigning work to appropriate staff, including the Executive Team, on behalf of the CEO.
• Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
• Manage all aspects of the organization’s office services. Evaluate and assist in developing office policies and procedures for improved workflow and anticipate future needs as the organization grows.
• Assist in the selection of vendors and purchase equipment, services, and supplies necessary for the operation of the organization.
• Process and distribute daily mail
• Invest in building long-lasting relationships both externally and internally
• Other projects/duties as assigned for the overall benefit of the organization.

• Manage/support client environments on Power Platform
• Modify and improve functionality of C# plugins/workflows/APIs
• Assist with the creation and modification of solution-packaged fixes/changes
• Provide technical, developer-based support to existing clients
• Work with our team to enhance our core solutions and develop new ones.
• Be a resident expert on the Microsoft Power Platform and related technologies
• Work with our consultants to help make our clients successful, including suggesting best practices and developing custom solutions.

Customer Support:

• Handle inbound calls from customers.
• Assist in setting up customers on the telematics system.
• Add drivers and vehicles to the telematics system.
• Coordinate and schedule installations with customers and installers.
• Conduct testing of installations with installers.
• Update the system with de-and-re-installed details.
• Perform 1st line fault finding.
• Manage ticket administration in the CRM system.
• Discuss 2nd line tickets with the Managing Director before escalating to suppliers.
• Monitor customer activity reports and provide weekly updates to the Managing Director.
• Document and escalate all complaints to the Managing Director on a daily basis.
• Immediately refer all cancellations to the Managing Director.
• Handle overflow calls, transfer calls, or pass messages on as needed.

Administration

• Handle inbound calls from customers.
• Enter sales orders into the ERP system.
• Input parts into the ERP system.
• Set up customers on the ERP system.
• Perform monthly reconciliation of activated and cancelled subscriptions and run billing.
• Reconcile billed and unbilled subscriptions on a monthly basis and make necessary adjustments.
• Activate billing for installed units.
• Prepare monthly stock take sheets and enter data for reconciliation.
• Generate business-related reports.
• Liaise with customers regarding administrative matters.
• Maintain recordkeeping and filing systems.
• Prepare periodic reports and supply them to stakeholders after quality assurance.
• Reconcile monthly payables.

Sales & Marketing

• Handle inbound sales calls.
• Update the sales pipeline and generate periodic reports.
• Administer marketing campaigns.
• Maintain records of proposals.
• Coordinate participation with stakeholders and arrange meetings.
• Monitor tender notification boards.
• Compile basic documents for vendor registration

Communication with Agency

• Utilize the telephony system supplied by the agency for all communication needs.
• Report any telephony system-related issues to the agency promptly.

The Account Executive role is an outstanding opportunity for an experienced sales professional looking for strong income potential. You’ll play a critical component in our
go-to-market strategy as you’ll be prospecting, developing and closing deals for our customers.

We work extremely hard, but also prioritize our fun, collaborative and well-balanced culture. As a rapidly growing company, opportunities for internal growth and career development are plentiful!

Our client is looking for an Account Executive to join their growing team and help them accelerate their sales growth. In this role, you will be responsible for developing and closing new business opportunities, working with our marketing team to develop and execute campaigns, and building relationships with key decision-makers.

Responsibilities:

• Prospect, Develop, and Close new project and recurring revenue deals.
• Work with Marketing and the SDR team to develop and execute campaigns.
• Identify, Establish and Cultivate relationships with Senior Level Executives and partners.
• Forecast Pipeline Accurately and Achieve monthly/quarterly quotas.
• Meet and exceed sales targets in assigned industry verticals through cold calling and other proven outbound sales techniques.
• Develop a Sales Plan and Pipeline Prioritization through strong prospecting, territory and account planning.
• Create and articulate compelling value propositions around Cloud/Professional services and position as a premier AWS solutions provider.
• Keep abreast of competition and competitive issues.
• Attend and participate in sales meetings, training seminars and workshops.
• Prepare routine periodic sales and activity reports as required.
• Work with internal  Cloud Consultants, Architects and Engineers to ensure projects and prospects have the resources necessary to ensure world class service levels are delivered.
• Connect and collaborate with AWS and other partners to ensure the best partnership experience is delivered and commercial opportunities maximized.