Total 23 IT Support Executive job vacancies in Health / Beauty / Fitness category in Kuala Lumpur City Centre

Job Responsibilities:

• Responsible for managing the full set of accounts, which includes Accounts Payable and Receivable processes, General Ledger, account reconciliation, and other related duties in the retail/manufacturing industry.
• Prepares and maintains performance sheets of sales, costs, and profit & loss.
• Creates, maintains, and updates financial databases and spreadsheets, and generates various financial reports as required.
• Liaises with regulatory bodies for matters relating to tax (Corporate income tax/withholding tax/goods and services tax/sales services tax) and secretarial matters.
• Prepares and coordinates the audit process and tax submissions.
• Ensures that all accounting records and systems comply with the company's policies and that accounting standard procedures follow related statutory and tax requirements.
• Manages the company's forecast and budget.
• Analyses and recommends SOP and seeks areas of improvement.
• Handles daily accounting work such as maintaining the company's accounting records, filing and making payments, as well as checking all payments.
• Performs any other accounting duties assigned by management from time to time

Job Requirements:

• Professional qualifications/diploma/degree in Finance/Accountancy or equivalent.
• Ability to perform under pressure and multi-task.
• Self-motivated and able to perform independently.
• Fluency in Mandarin, English, and Bahasa Malaysia.
• At least 3 to 4 years of experience in account-related work.
• Strong analytical and decision-making skills.
• Knowledge of SQL accounting software is required.
• Being able to start immediately/on a short notice period is an added advantage.

 

Perks & Benefits

• Allowance (Transportation)
• Nearby public transport (Lrt and Ktm Mid Valley)
• Central location (Near Mid Valley and The Garden Mall)
• Annual Leave
• Medical leave and claim
• Dental claim

工作職責：

• 負責管理全套帳戶，包括應付帳款和應收帳款流程、總帳、帳戶對帳以及零售/製造業的其他相關職責。
• 準備並維護銷售、成本和損益的績效表。
• 建立、維護和更新財務資料庫和電子表格，並根據需要產生各種財務報告。
• 就稅務（企業所得稅/預扣稅/商品及服務稅/銷售服務稅）及秘書事務相關事宜與監管機構聯絡。
• 準備並協調審計流程和稅務提交。
• 確保所有會計記錄和系統符合公司政策，並且會計標準程序遵循相關的法定和稅務要求。
• 管理公司的預測和預算。
• 分析並推薦 SOP 並尋求改進領域。
• 處理日常會計工作，例如維護公司的會計記錄、歸檔和付款以及檢查所有付款。
• 履行管理層不時分配的任何其他會計職責

工作要求：

• 金融/會計專業資格/文憑/學位或同等學歷。
• 能夠在壓力和多任務下執行任務。
• 自我激勵，能夠獨立執行。
• 流利的普通話、英語和馬來語。
• 至少 3 至 4 年客戶相關工作經驗。
• 較強的分析與決策能力。
• 需要了解 SQL 會計軟體。
• 能夠立即/在短時間內開始是一個額外的優勢。

津貼和福利

• 津貼（交通）
• 附近的公共交通工具（輕軌和 Ktm Mid Valley）
• 中心位置（靠近谷中城和花園購物中心）
• 年假
• 病假和索賠
• 牙科索賠

Full time, 3 years Fixed TermExciting opportunity for an Academic Director to join the Sydney Health Executive Education (SHEEd)Base Salary Level D $174,618 + 17% superannuation About the opportunitySydney Health Executive Education (SHEEd) is an innovative healthcare education provider designed for mid to advanced career health professionals who are focused on progressing their career, equipping them with the skills to solve complex health issues.  Embedded in the University of Sydney’s Faculty of Medicine and Health, SHEEd offers participants and partners the opportunity to connect with some of Australia’s leading academics and clinical affiliates.We are seeking a dynamic individual for the position of Academic Director-Sydney Health Executive Education (SHEEd). The role involves providing academic leadership, leading engagement efforts, supporting strategy development, building a high-performing academic team, and overseeing ad-hoc projects. The ideal candidate will have a proven track record in academic leadership, experience in successful partnership bidding, strategic planning skills, and the ability to lead and…

Click here to view more detail / apply for Academic Director- Sydney Health Executive Education

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

AIA Hong Kong & Macau is looking for a program/project manager to deliver on projects aligned to a major strategic program. This role will be accountable for orchestrating the delivery of Technology projects for AIA in HK, Macau and the Greater Bay Area.

Roles and Responsibilities:

Program Management

• Support and drive technology delivery for a key strategic project driving integrated health in AIA HK & Macau
• Orchestrate project activities to achieve the stated business goals and KPIs for the Integrated Health program.
• Deliver on committed plans and achievements as part of the Integrated Health.
• Lead various aspects of project delivery including and not limited to
  • Program financials
  • Program execution and delivery
  • Program reporting
  • Program risk management
• Engage and support senior (C-level) collaborators across a spectrum of departments. Support execution of effective Steering committees.
• Engage with Group office collaborators for reporting, alignment.
• Engage with planning and strategic discussions and help steer and provide strong technical, digital and analytics support to business collaborators.
• Influence and drive business teams to the vital outcomes to drive business value.
• Ensure alignment of delivery for the overall program. Drive and deliver individual component projects.

Healthcare

• Understand data in Healthcare ecosystem and drive Data Generation/Capture, touch points to assemble data, enrichment of data, usage of data and associated solutions
• Interpret, understand and implement regulations impacting technology systems involved in Healthcare ecosystems.
• Understand the complete ecosystem in Healthcare – healthcare providers, TPAs, Networks, Insurers, Pharmacies, Wellness service providers etc.
• Understand of data standards in Healthcare – CPT, ICD codes etc. and ensure AIA alignment to these standards

Minimum Job Requirements:

• Minimum 10 years of Project/Program Management experience, with significant experience in the healthcare ecosystem
• Experience in financial services would be an added bonus.
• Open and effective communication skills, to varying levels of collaborators spread across complex organization structures.
• Relevant tertiary qualification in an IT related field
• Exposure to technology platforms used in Healthcare ecosystem players.
• Knowledge of financial management/budgets would be a bonus.
• Proven experience in collaborator management capabilities with demonstrated experience in addressing senior (C-Level) forums a bonus.
• Strong SDLC / Agile / Devops knowledge
• Knowledge of current industry-wide approaches and standard processes for Project management, Agile methodologies.
• Strong knowledge of digital transformation in finance/insurance industry, with clear proven experience in handling large, sophisticated strategic programs
• Able to work in fast paced and ambitious environments.
• Self-starter, creative thinking, proactive, enthusiastic and a phenomenal teammate
• Takes ownership and accountability

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $44,543 Per Year (GS 6)

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $44,543 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Duties:

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Full Time, Varying/Rotating Shifts, Weekday Shifts, Evening Shifts, Holiday and Weekend work schedules.
Position Title/Functional Statement #:Advanced Medical Support Assistant/50534A, 50039A
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA Salt Lake City Health Care System.

Duties;

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Full Time, Varying/Rotating Shifts, Weekday Shifts, Evening Shifts, Holiday and Weekend work schedules.
Position Title/Functional Statement #:Advanced Medical Support Assistant/50534A, 50039A
Financial Disclosure Report: Not required

Starting at $54,940 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 30, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA Salt Lake City Health Care System.



Major duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring the Electronic Wait List
• Preparing for clinic visits
• Ensuring encounter forms are completed
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills

Work Schedule: Permanent; Full Time and Part Time available. Tours will vary and be discussed during the interview process.
Telework: : Not eligible for HAS services; Eligible for CC services, as determined by the agency policy.
Virtual: This is not a virtual position.
Functional Statement #: #53748A, 53749A, 52574A, 53750A;May vary depending on the position selected for.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $39,228 Per Year (GS 3-5)

This is an "Open Continuous Announcement" that will be used for filling Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 30, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA Salt Lake City Health Care System.



Major duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Answering phone calls, calling patients and/or checking in/out patients.
• Monitoring return to clinic orders and/or consults.
• Preparing for clinic visits.
• Ensuring encounter forms are completed
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills

Work Schedule: Permanent; Full Time and Part Time available. Tours will vary and be discussed during the interview process.
Telework: Not eligible for HAS services; Eligible for CC services, as determined by the agency policy.
Virtual: This is not a virtual position.
Functional Statement #: #53748A, 53749A, 52574A, 53750A;May vary depending on the position selected for.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $39,228 Per Year (GS 3-5)

Immerse yourself in a city with a rich arts scene, world-class dining, and a thrilling sports culture. From mouth-watering barbecue to genuine Midwestern hospitality, Kansas City offers a warm and welcoming community that will make you feel right at home. Come and experience why Kansas City is the ideal place to work, live, and thrive.

VA offers a comprehensive total rewards package: VA MSA Total Rewards

This vacancy is a solicitation for a Hiring Fair Event, which will be on an invite only basis once the position qualifications have been met. If you receive an invitation, you will be required to attend in person on:

• Date: Saturday, October 14 2023
• Time: 8:00 AM. - 3:00 PM
• Location of Hiring Event: (Address and map of hiring fair location will be provided to candidates who have met minimum qualifications for invitation)

You will be notified of your qualifications and if determined to be minimally qualified, you will receive an invitation for interview and MUST RSVP no later than 10/10/2023. Applicants should plan for a long day if selected, as there are several pre-employment stations to clear.

Requirements for Pre-Employment Screening:

• Fingerprints (Two forms of ID required)
• Security background
• Immunizations (Immunization records preferred)

Assignment: This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when [patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m. (Hours may vary)
Telework: Not Eligible
Virtual: This is not a virtual position
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Starting at $38,240 Per Year (GS 5)

Immerse yourself in a city with a rich arts scene, world-class dining, and a thrilling sports culture. From mouth-watering barbecue to genuine Midwestern hospitality, Kansas City offers a warm and welcoming community that will make you feel right at home. Come and experience why Kansas City is the ideal place to work, live, and thrive.

VA offers a comprehensive total rewards package: VA AMSA Total Rewards

This vacancy is a solicitation for a Hiring Fair Event, which will be on an invite only basis once the position qualifications have been met. If you receive an invitation, you will be required to attend in person on:

• Date: Saturday, October 14 2023
• Time: 8:00 AM. - 3:00 PM
• Location of Hiring Event: (Address and map of hiring fair location will be provided to candidates who have met minimum qualifications for invitation)

You will be notified of your qualifications and if determined to be minimally qualified, you will receive an invitation for interview and MUST RSVP no later than 10/10/2023. Applicants should plan for a long day if selected, as there are several pre-employment stations to clear.

Requirements for Pre-Employment Screening:

• Fingerprints (Two forms of ID required)
• Security background
• Immunizations (Immunization records preferred)

Assignment. The Advanced MSA [provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m. (Hours may vary)
Telework: Not Eligible
Virtual: This is not a virtual position
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Starting at $42,628 Per Year (GS 6)

The AMSA functions include monitoring clinical flow processes and supporting patient and
unit's needs. They assist with the facilitation of inpatient admissions, transfers and
discharges; help with the organization and tracking of medical orders, tests (i.e. laboratory
samples, x-rays, CT scans, MRI scans, ultra sounds); scheduling appointments and
consultations. The Advanced MSA's utilize and review various reports including but not
limited to the missed medications and medication effectiveness reports and the surgery
admissions schedules.

- Initiatives and anticipates the needs to of the unit serving as the primary resource for patient information flow and processing.
- Functions as the payroll timekeeper or back-up timekeeper; enters work and leave hour correctly in the Veterans Affairs Time and Attendance System (VATAS), resolve any pay issues.
- Verifies orders in the computerized patient record system (CPRS), reviews admission, discharge and transfer (A/D/T) orders for accuracy, ensures laboratory tests, imaging and provider consults are entered correctly and completed in a timely manner and contacts the appropriate sources for corrections when needed.
- Interacts with customers, family members, visitors and co-workers in professional manner.
- Performs a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
- Process various forms to assure communication with professional staff and services to the patient.
- Perform other duties as assigned.

Work Schedule: Full time; Monday-Friday, 0630am-300pm.
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: Advanced Medical Support Assistant / PD 51588A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

The AMSA functions include monitoring clinical flow processes and supporting patient and
unit's needs. They assist with the facilitation of inpatient admissions, transfers and
discharges; help with the organization and tracking of medical orders, tests (i.e. laboratory
samples, x-rays, CT scans, MRI scans, ultra sounds); scheduling appointments and
consultations. The Advanced MSA's utilize and review various reports including but not
limited to the missed medications and medication effectiveness reports and the surgery
admissions schedules.

- Initiatives and anticipates the needs to of the unit serving as the primary resource for patient information flow and processing.
- Functions as the payroll timekeeper or back-up timekeeper; enters work and leave hour correctly in the Veterans Affairs Time and Attendance System (VATAS), resolve any pay issues.
- Verifies orders in the computerized patient record system (CPRS), reviews admission, discharge and transfer (A/D/T) orders for accuracy, ensures laboratory tests, imaging and provider consults are entered correctly and completed in a timely manner and contacts the appropriate sources for corrections when needed.
- Interacts with customers, family members, visitors and co-workers in professional manner.
- Performs a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
- Process various forms to assure communication with professional staff and services to the patient.
- Perform other duties as assigned.

Work Schedule: Full time; Monday-Friday, 0630am-300pm.
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: Advanced Medical Support Assistant / PD 51588A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

The Lead Medical Support Assistant (LMSA) in the Medical Administration Service (MAS). The LMSA can provide support in Primary Care Clinic(s), Specialty Care Clinic(s), Inpatient Ward, Call Center, Behavioral Health Clinic(s) and any other Specialize Clinic or Care teams/units.

The duties of the Lead Medical Support Assistant include but are not limited to:

• Managing consultation requests, Veterans Choice List(s), and the Electronic Wait List(s)
• Notifying the Veteran of his/her scheduled appointment
• Advocating on behalf of the Veteran with clinical staff to ensure their needs and concerns are adequately addressed
• Participating in the daily PACT Team huddles and weekly team meetings
• Performs bed management system duties by utilizing established ward bed management process
• Monitors the Gains and Losses sheet daily
• Answering incoming calls from Veterans to schedule, cancel, and reschedule appointments
• Schedule appointments and utilize the VCL or EWL accurately and in a timely manner
• Reviewing active/pending consults, EWL(s), VCL(s), and Recall list(s) daily
• Training other MSAs working Primary Care, Specialty Care, Ward Administration, Call Center, and etc.,
• Assists MSA Supervisor to ensure that all annual training is completed on time
• Coordinates with the PACT to review the clinic utilization
• Ensures the clinic is optimally scheduled to meet patient access to care needs
• Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
• Facilitating/processing secure messaging with the patient and team
• Notifying patients of normal lab results
• Adjusting the flow and sequencing of the work to meet team and patient needs
• Entering appropriate information into the electronic record
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure
• Managing New Enrollee Appointment Requests (NEAR), Consults, Recall Reminders,
• Veterans Choice Lists, and Electronic Wait Lists
• Evaluating patient information and clinic schedule lists to determine whether patient is vested
• Educating providers about shared patients
• Registering new patients for care when necessary to facilitate same day appointment scheduling
• Updating patient demographic data
• Collecting insurance information
• Processing requests for travel reimbursement during check-out
• Scheduling follow-up appointments
• Entering recall reminder requests
• Reading and responding to work related emails both Vista and Outlook in a timely manner

Work Schedule: 8:00am - 4:30pm, Monday - Friday
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 520-00199-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,696 Per Year (GS 7)