Customer Care Consultant ? Newcastle NSW
Full-time
Others
Newcastle, New South Wales
5 days ago
The Opportunity As a Customer Care Consultant, you will be part of a customer centric team supporting our customers and Account Managers. While.....
The Opportunity
As a Customer Care Consultant, you will be part of a customer centric team supporting our customers and Account Managers. While this isnt a customer facing role, you will assist with customer queries while being proactive to problem solve to ensure overall satisfaction.
This role will be based onsite at Blackwoods Newcastle and is a permanent, full-time opportunity .
Some of the tasks in the role:
- Assist with general customer queries (via phone and email) and ensure overall satisfaction
- Support the branch Account Managers with any customer queries
- Action any administrative tasks related to the Customer Care role
- Conduct product recommendations to customers based on previous buying history
- Striving for first contact resolution and deliver on relevant service level objectives
Some of the skills required:
- Experience in a customer focused environment
- Strong written and verbal communication ... Click here to view more detail / apply for Customer Care Consultant ? Newcastle NSW
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