Total 24 Equipment Manager job vacancies in Others category in Seksyen 13 Petaling Jaya

We are looking for experienced Butchers to run our Butchery Departments like their own business. This is an exciting role where you will work with customers to develop their business, understand your local market and provide them with great service.

This role gives you the flexibility to run a butchery business without the financial risk. We want someone who has good product knowledge of all meat proteins, who is self-motivated with a desire to succeed.

Maintaining high standards in all areas including; stock, food safety procedures including recording information, fresh meat and pre-packed meat displays, staff morale and customer satisfaction

You will work alongside the Store Manager to develop a business plan that will support the growth in sales and profitability of your department

Greeting and speaking to customers, providing advice, answering questions, accepting orders, and offering helpful advice with a smile

Ordering and managing stock - including stocktaking

Effectively developing and managing a small team including staff rota’s

Cutting meat to order

Cleaning and maintaining tools and equipment

Coordinating deliveries or order pickups

Controlling waste

About the job

We looking for a Senior Manager candidates to filled the role of the Leasing Commercial Manager. The role will required a high skills in stakeholder management, and a deep understanding of the Shopping Centre Retail market. It be responsible to lead the creation and execution of a strategic Offer Development Plan to maximize income for existing and future Meeting Places aligning with the organisation long-term vision and positioning. Additionally, the role will support the effort of securing a suitable tenant mix to increase the asset value of our Meeting Places to ensure their offers are not only relevant to the customer and community needs, but also attractive to our partners. As a strategic business partner, you'll drive revenue growth and share best practices across the organization, making a significant contribution to our Meeting Places' success.

Your assignment

Strategic Development:

• Collaborate with Meeting Places to design to Offer according to their long-term direction and positioning.
• Securing a solid tenant mix to increase MP asset value
• Identify and incorporate latest market trends and insights into leasing strategies to enhance MP attractiveness.

Portfolio Diversification and Asset Value Enhancement:

• Contribute to diversifying the portfolio and increasing attractiveness to partners to enhance MP asset value.
• Evaluate investment opportunities for property improvements, prioritising initiatives based on expected outcomes and strategic objectives.

Collaboration with Meeting Places:

• Develop leasing expertise within MPs to ensure MP are capable to transform the strategy into actionable business plans and short-term actions.
• Responsible to support MP in leasing related questions including negotiations with tenants, monitoring and analysing tenant performance, providing MP with relevant advice on how
• to improve tenant performance
• Negotiate favourable leasing conditions by conducting feasibility studies and formulating negotiation strategies.
• Provide guidance and support to MPs in negotiations with tenants, ensuring optimal performance and alignment with objectives.
• Monitor and analyse tenant performance, offering relevant advice to improve performance and maximise value for MPs.

Market Knowledge and Trend Analysis:

• Proactively gather and share knowledge on market trends, best practices, and emerging business models within the leasing domain.
• Analyse industry trends to inform business planning and negotiations, ensuring the MP offer remains consistent and aligned with customer needs.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.  

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.   

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.   

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research. 
• Entrusted to deliver flawless research and analytics to our clients.  
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue  
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals 
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.   

About the job

The Assistant Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and growth of income for our shopping centres by securing attractive, profitable and sustainable leasing on rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance to assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which is most relevant to the shopping centre lease strategies;
• Establish and maintain good and long-term relationship with tenants for sustainable business cooperation as a preferred landlord.

NIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy and consistency.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization.

A Little About You

With your analytical thinking, you will be able to see beyond the numbers and create a seamless analysis to help your client’s business to grow. Being an open mind will help you in learning and understanding the world of FMCG, in which your clients play. The ability to manage time and set up priorities will define your account management style.

About the job

You will be a strong contributor to the Rewards function by being a subject matter expert and oversees the areas of compensation, benefits, mobility, and recognition across Ikano Retail. This role will be reporting to the Head of Reward, Ikano Retail.

Your assignment

• Contribute to the development of overall rewards strategies.
• Develop, review, socialise and implement all rewards related policies, guidelines, and programmes.
• Ensure all reward related practices balance affordability and competitiveness, are aligned with business objectives and rewards philosophies, internally equitable, and in compliance with local legislations and regulations.
• Understand current and emerging market trends, identify potential opportunities / gaps, and leverage external best practices, yet provide flexibility and local customization to account for cultural and market differences.
• Monitor and evaluate the effectiveness of the reward initiatives and its related communications efforts by analysing data and feedback and develop continuous improvement actions.
• Develop communication materials on new / improved initiatives, with the support from Corporate Communications.
• Manage the regular reward management activities and processes.
• Support in the preparation of reporting materials to the People and Remuneration Committee.
• Participates in vendor selection and management ensuring compliance with service level agreements and efficient administration and delivery of reward programs.
• Partner with HR business partners / HR Managers and different stakeholders to address any reward related matters.

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

About the job

The Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

Job Description

Manager, Regulatory Affairs

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Key Responsibilities:

• Develop and implement regulatory strategy to accelerate products and indications pipeline
• Drive regulatory policy shaping initiatives with local regulatory agency, trade association and other external stakeholders.
• Ensure regulatory support through product life cycle including labelling, CMC and dossier modifications
• Coordinate the preparation of post-approval regulatory documents in accordance with agreed timeframes
• Lead/participate in negotiations during regulatory approval processes for applications with the regulatory agencies
• Participate in inter-company organizations focusing on specific industry-related issues
• Keep abreast on all regulatory requirements (local, ASEAN, ICH, WHO), market, and industry developments
• Build long term effective relationships and keeps open communication with Regional / Global colleagues
• Monitor regulatory agencies and industry changes, trends and requirements to contribute effectively to product development and regulatory strategies
• Cooperate with other departments to collect information needed for recall reporting, including initial and follow-up reports, and others
• Contribute with regulatory support during health authority site inspections
• Attend inter-departmental meetings discussing product issues and priorities to develop clear and concise plans with milestones to reach the desired outcomes
• Participate in development of regulatory strategies for product changes, to ensure compliance with the current regulatory requirements
• Participate in working and industry groups to provide input to shape the regulatory landscape and maintain prospective awareness of evolving regulatory expectations
• Serves as a local in-house CMC expert and able to provide a specialized perspective for product life-cycle management.

Education Minimum Requirement:

• Graduates with Pharmacy degree or graduates with Science related degree eg BioMedical, Biochemistry, Pharmaceutical Science, Biotechnology etc.
• First class honours or high second upper degree
   

Required Experience and Skills:

• Registered pharmacist are encouraged to apply
• A minimum of 10 years of relevant pharmaceutical regulatory experience, preferably with MNC background, including experience in regulatory affairs policy shaping and CMC
• Ability to communicate well verbally and in writing to internal and external stakeholders is essential
• Detail oriented, meticulous and organized
• Has basic IT knowledge
• Able to work within targeted timelines
• Advanced project management skills
• Self-motivated and strong commitment to achieve desired results and right first time
• Team player

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

About the job

Leading, developing and managing the Recovery work in the store by working together with the other functions of the store to prevent the occurrence of unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind.

Your assignment

• You strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• You work closely with other functions in handling damages in my store and together identify the root cause of recurring damages and take appropriate action to minimise the reoccurrence of these in future.
• You ensure the Recovery is always a safe and secure environment for visitors and co-workers and that our property is safeguarded and you are conscious of safety at all times in our store.
• You are proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
• You co-operate across functions to ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.

Title:

Your KBR future - delivering solutions and changing the world

About KBR:

Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering, asset management, integrated logistics support, procurement and training solutions.

Learn more about our business here: https://kbr.foleon.com/gsapac/gs-apac/

The Role

We are seeking experts in supplier negotiations and industry engagement  to join KBR’s Defence projects. These exciting positions will allow you to provide critical supplier support management services across different domains and different geographies.

You will be entrusted with a range of critical responsibilities, all geared towards ensuring the smooth and efficient flow of goods and resources to support operations across our projects. Your exceptional organisational skills and keen attention to detail will be put to use in coordinating Australian industry capabilities, supplier relationships, vendor processes and engineering activities, working closely with existing Defence supply-support facilities, distribution services and other commercial partners.

The ideal candidate would possess the following:

• AGSVA defence clearance
• Ability to analyse trends for Australian industry capability and advise leadership teams of any associated risks
• Experience in the development of policies, processes and procedures for use as part of supply, logistics and procurement systems.  Provide assurance of effective delivery through monitoring.
• Knowledge and experience in Defence logistics management systems, along with technical maintenance and engineering frameworks
• Excellent organisational, negotiation, influencing time and multitasking skills with the ability to prioritize tasks and meet deadlines accurately.

KBR’s commitment to Zero Harm means that we are dedicated to improving the health and wellbeing of our staff and the communities we operate in.

What we will offer you:
 

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
   

If you’re ready to shape tomorrow, let’s get started. Apply Now!

For any further queries please contact Julian Bettiol, 0466 520 522

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

About the unit.

Endoscopy supports patient care pre-procedure, intra-procedure and recovery. Rotates with 10 and 8 hours shifts. On-call rotation for hours unit closed which includes evenings, Sundays and Holidays.

About Royal Oak Hospital  

Recognized by U.S. News & World Report as the #2 hospital in Michigan and one of the top hospitals in the country. It is a major academic and referral center with Level I adult and Level II pediatric trauma designations. The advanced capabilities and clinical expertise within this center have earned it Magnet designation four consecutive times and has the distinct honor of housing Michigan’s first Diagnostic Imaging Center of Excellence. 

Scope of work

 The RN Manager is an experienced leader responsible for managing assigned areas and services and supervising assigned patient care staff to promote the creation of a center of excellence for staff recruitment and retention and clinical and business outcomes. The Nurse Manager is responsible to ensure safe and effective delivery of patient care and clinical outcomes, compliance with regulatory, administrative and clinical standards, and policies and procedures. The Nurse Manager serves as a chief retention and safety officer. He/she ensures that safety and quality standards are upheld by effective use of data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility. The Nurse Manager creates and ensures a desirable, safe work environment that enables the organization to meet or exceed its mission and goals. He/she models the way to foster communication and collaboration with physicians, staff, patients and other departments. Role specific competencies, responsibilities, roles and functions are based on the Professional Practice Model. This position reports to the Director of Nursing or above.

• provides oversight of the Endoscopy Department (8 procedure rooms) and a team of skilled Clinical Nurses, Endoscopy Techs, and other healthcare professionals, to ensure the highest standards of clinical practice and the delivery of exceptional patient care
• coordinates with others to provide endoscopy support to the ORs and various units within the hospital
• promotes a culture of teamwork and excellence in endoscopy practice
• plan, develop, and implement orientation and education programs for the Endoscopy team members
• monitor and implement patient safety protocols and infection control practices to facilitate safe patient care and enhance clinical outcomes
• ensure efficient utilization of resources, assist in budget planning, and evaluate new and emerging technologies

Under general direction, maintains 24-hour responsibility and accountability for providing leadership and management of a designated patient care unit which promotes quality nursing care, cost effective use of resources and professional growth for nursing staff. Promotes a Patient Family Centered Care Culture.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Free onsite parking

Qualifications

• Required Bachelor's Degree in nursing.
• Preferred Master's Degree
• Required Completion of a Nurse Executive Council approved leadership development educational program, and SGNA certification.

• 3 years of relevant Endoscopy experience Minimum of 3 years of clinical nursing experience. Required
• 1 year of relevant experience Minimum of one year of formal nursing leadership experience required for external applicants. Required
• 2 years of relevant experience Minimum of 2 years demonstrated informal leadership experience required for internal applicants, may include but are not limited to: Charge Lead Nurse, Charge Nurse responsibilities, leadership on behalf of unit/site/system at Shared Governance Council, etc. Required

• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
• CRT-Specialty Certification -

Primary Location

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

• Development- Responsible for:

• Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive

• Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard

• Recruiting, interviewing and retaining quality staff

• Open positions kept to no more than 2 weeks average

• Development of bench strength in existing staff

• Recommend candidates for promotion/added responsibility

• Implementing effective scheduling to guarantee proper coverage at all times based on business needs

• Staffing according to daily/weekly/monthly sales plan to maximize counter productivity

• Utilizing Belk/Store promotional calendar to maximize associate SPH

• Communicating information clearly and consistently to the selling team by using the following skills:

• Maintaining and enhance self esteem

• Focusing on specific behavior outcomes

• Using reinforcement techniques

• Asking for Feedback

• Setting Goals and Follow up Dates

• Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis

• Communicating inventory needs to store management

• Sales - Responsible for:

• Meeting or exceeding personal sales per hour goals

• Being a role model and demonstrating excellent selling skills and customer service.

• Executing successful promotions and special events/pre-sells/GWP’s

• Driving sales through customer clienteling

• Work with store management to optimize business to business

• Achieving assigned $ line goal

• Identifying and reducing shrinkage in area

• Customer Service - Responsible for:

• Meeting or exceeding SPH goal

• Meeting or exceeding credit application goals

• Thanking each customer by name following a purchase

• Handling each transaction efficiently and accurately

• Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)

• Building customer clientele base

• Recording and protecting personal identifying customer information

• General Responsibilities:

• Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements

• Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department

• Ensuring timely set-up including signage for promotional events

• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s

• Maintaining Belk and vendor professional dress standards (uniforms) and appearance

• Cooperating with fellow associates and management

• Complying with store policies concerning attendance, tardiness, and associate handbook

• Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager

• Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate

• Maintaining open lines of communication with store management, account executive, and vendor management

Minimum Education & Experience:

• No education requirement

• 3-5 years of retail experience

• 1-3 years supervisory experience

• Excellent organization skill

Knowledge / Skills Requirements:

• Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment

• Hand manipulation to remove sensor tags

• Task demands vary in each department because of the different types of merchandise

• Ability to apply treatment/make-up to customers face

Physical Requirements:

• Ability to push / pull 100-500 pounds when moving stock carts

• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes

• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Gestalte mit uns die Zukunft von e-health als Pre-Sales Manager (m/w/d) Apotheke

Date Posted:

Country:

Location:

Key Accountabilities:

Strategy

• Work collaboratively with other members of Colleague Services, HR CoEs, and HR Business Partners in support of Otis business and HR strategy.
• Provide insight and support for Colleague Services global & regional strategy and service delivery model.
• Support continuous efforts in adopting Otis People Strategy and Colleague Services Strategy.

HR Operations Service Delivery

• Ensure Colleague Services HR Operations team is established as the ‘point-of-contact’ for all colleagues and people managers’ HR Tier 0 / Tier 1 / Tier 2 type of inquiries.
• Ensure all transactional and administration case activity is completed on time and within agreed SLA’s. Implement sampling checks to confirm the expected quality is maintained.
• Provide commentary on the monthly service partnership and suggestions for service improvement to Director Colleague Services Europe Service Delivery Organisation, HRBPs, and HR CoEs Leads as appropriate.
• Coordinate the HR Operations Service Delivery efforts in constantly looking for ways to optimize the support available to our colleagues at Tier 0 / Tier 1 / Tier 2 level.
• Ensure the team maintain comprehensive case details in the Otis case management system in line with GDPR guidelines and HR Operations standard operating procedures (SOPs).
• Ensure all templates and standard operating procedures (SOPs) used by the team are kept up to date.
• Support continuous improvement of all our HR transactional services per HR Operations Service Catalogue.
• Facilitate Hire-to-Retire (H2R) employment changes, checking and signing the contractual documentation on behalf of Otis as appropriate.

Payroll Operations Service Delivery

• Ensure weekly & monthly end-to-end payroll processing in a timely and accurate manner.
• Manage payroll processing of all hire-to-retire colleagues’ life-cycle events, i.e. joiners, leavers, and changes.
• Liaise with Total Rewards CoE and Finance to effectively process any one-time payments, bonuses, sales commissions, sales incentives etc.
• Secure Time & Attendance (T&A) and Absence & Leaves (A&L) administration via HR technology being used at Otis, and provide T&A and A&L data for payroll processing.
• Manage escalations, resolve issues related to payroll and responding to complex pay / tax queries.
• Collaborate on daily basis with Finance on all aspects of payroll operations.
• Liaise with third party payroll vendors on statutory and financial reporting and statements.
• Manage day-to-day relationships with third party payroll vendors.

Stakeholder Management

• Proactively engage with key stakeholders to build a long-lasting, and trustworthy partnerships.
• Build a strong relations with other HR CoEs to provide ONE TEAM HR colleague experience to customers.
• Engage directly with our customers, colleagues, and people managers, to obtain feedback on our service delivery achievements and opportunities to drive continuous improvement.
• Promote and support the business to leverage the tools and services in most effective way for service delivery and great colleague experience.
• Act as first point of escalation for customer complaints and ensuring a satisfactory outcome is reached.
• Communicate regularly and effectively both internally (to the team) and externally (to our customers) so they know how the team and wider Colleague Services operate and support Otis business objectives in the region.

People Management

• Manage, coach and support a team of Colleague Services Service Delivery Team providing HR support to Otis business.
• Coach team members to deliver service in line with our ‘Commitments’ and support them with complex inquiries.
• Embed Performance Connections within the team and provide team members with regular feedback, identifying and promoting best practices.
• Support the development, upskilling, and ongoing career progression of the team. Coordinate development plans of team members, by utilising internal and external learning and development trainings and programs.

Compliance

• Ensure Colleague Services meet compliance, SOX, and statutory requirements.
• Collaborate with internal and external audit teams, government agencies/bodies, tax and social security external agencies for any Colleague Services related inquiries.
• Manage audit and compliance requirements for Colleague Services service catalogue, collaborating with other HR CoEs and other parts of the business where needed.
• Ensure account balances, detailed records, and processes comply with company and legal regulations, maintaining knowledge of relevant legislation, best practices and trends.

HR Technology

• Make sure that HR systems, i.e. Workday, ServiceNow, are being used in the most efficient way, according to the agreed Hire-to-Retire (H2R) processes.
• Proactively raise any HR and Payroll systems enhancement opportunities, to make sure that the systems continuously provide the best colleague experience.
• If needed, raise any HR and Payroll system issues to HR Technology (HRT) CoE.
• Collaborate with other HR CoEs on making sure that the system set up meets all business needs.
• Support and/or lead any system enhancement efforts as appropriate.
• Own the governance of the myHR Support Centre Portal Knowledge Base (KB) content for Tier 2 type of knowledge. Collaborate with HRT ServiceNow Production Support team on any KB Articles changes and improvements.
• Support the team with issue resolution on our enabling tools, and technology mitigating impact to service delivery.
• With other HR CoEs, and relevant stakeholders, ensure that all relevant documents, policies are consistently reviewed and updated on myHR Support Centre Portal KB to meet the needs of our customers.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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