Total 117 Digital Specialist job vacancies in Selangor

Role:

1. Represent the brand, culture, and values of clients.
2. Maintain a positive, empathetic, and professional attitude towards customers.
3. Provide timely support through various communication channels.
4. Ensure professional, efficient, and quality service to clients.
5. Cross-sell additional bank products and services.
6. Capture client feedback for future improvement.
7. Identify and escalate priority issues through proper channels.
8. Work with team members to provide better customer support.
9. Keep job knowledge up to date through upskill training.

1. Bachelor’s Degree or equivalent in any discipline.
2. B2 level English Language proficiency.
3. 6 months to 1 year of customer service experience in the banking industry.
4. Decision-making and analytical skills.
5. Flexibility to changes and sense of urgency.
6. Good time management skills.
7. Ability to work under pressure and deliver set goals.
8. Strong communication and interpersonal skills.
9. Ability to multitask, follow directions, and use computer systems effectively.
10. Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

1. Opportunity to represent a reputable brand and provide professional service.
2. Chance to work in a dynamic environment as part of a team.
3. Continuous learning and upskilling opportunities.
4. Contribution to improving customer satisfaction and loyalty.
5. Exposure to diverse communication channels and customer interactions.
6. Competitive salary and potential for career growth within the company.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and Mandarin-proficient professional to join our team as a Customer Experience Specialist. The ideal candidate should be available to start within two weeks and will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Engage with customers in a professional and friendly manner, providing assistance and resolving inquiries through various channels (phone, email, chat).
• Effectively communicate with Mandarin-speaking customers, addressing their needs and concerns.
• Identify and resolve customer issues promptly, ensuring a positive customer experience.
• Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Proficient in Mandarin (spoken and written) is essential for effective communication with Mandarin-speaking customers.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills in both Mandarin and English.
• Excellent interpersonal skills and ability to convey information clearly.
• Demonstrated ability to analyze and resolve customer issues in a timely and effective manner.
• Immediate availability to start within two weeks.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Date Posted:

2024-01-17

Country:

Malaysia

Location:

Sigma Elevator (M) Sdn Bhd, 15-02 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Sigma Elevator is growing and we are recruiting a Recapture Specialist, reporting to the Service Sales Manager, the main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.
 

What you will be doing

• Accountable for recapture / recovery target all time.

• Managing prospects by proposing services and negotiating service maintenance contract.

• Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.

• Actively promoting Company products and selling service upgrades.

• Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.

• Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.

• To perform any other responsibilities as required and requested by Head of Department and/or the Management.

• Managing QR and providing estimates to current customer of all regular work and repair if needed.

What you will need to be successful

• Degree/Diploma in any discipline or with relevant working experience.

• Knowledge and experience in the elevators or construction is an added advantage.

• High level of self-discipline.

• Goal driven and able to deliver high level of work commitment.

• Self-starter character, able to work independently with minimal supervision.

• Confident and possess excellent negotiation and communication skills.

• Enjoys face-to-face interaction and possess a team player mindset.

• Desire and willingness to learn new things.

• Fresh graduates/those without working experiences are encouraged to apply.

• Possess a car and a valid driving license.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

The Systems Analyst for Business Applications – Workday Compensation and Benefits is generally responsible for developing, implementing, and maintaining Workday and related systems and tools. These systems and tools support the collection, retrieval, access and use of employee information for business planning and activity.

The incumbent may work with a broad range of client groups to evaluate business needs, and then design or modify Workday and related tools to meet changing demands. This role may also be responsible for designing, creating and executing standard reports, and data extracts related to Workday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exercises judgment against established procedures and practices to complete work
• Recommends improvements and enhancements to existing procedures and practices, and then implements changes with some guidance
• May help to train others on procedures and practices
• May be responsible for managing complex projects

Job Description

Specialist, Regulatory Affairs

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia

• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 125-year legacy. Our company’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Role Summary

Responsible to support the day-to-day operations of Asia Pacific Labeling & Artwork Hub. Perform tasks as requested by the participating countries, to deliver labelling and artwork tasks in accordance with our company’s labelling and artwork guidelines, including but not limited to:

•    Evaluation of labeling activities

•    Coordination with Country Regulatory Affairs’ points of contact

•    Preparation of labeling content, solicit internal review & approval, as appropriate

•    Creation of artwork to support regulatory submissions and market implementation

•    Ensure compliance at all times

Key Responsibilities:

•    Product Label Management

•     Ensure that product labelings are updated in accordance with respective country and corporate guidelines. 
•     Ensure proper maintenance of tools and systems used in the creation and maintenance of labeling materials and artworks e.g., REDS, BWEL, Artwork Management System as well as associated databases and team sites. 
•     Ensure prompt availability of labels and artworks and liaises with departments such as Business Development, Medical, Marketing, Training, PV and external partners to ensure compliance with established regulations. 
•     Ensure communications with business partners and the archival of such communications meet corporate guidelines. 
•     Support participating countries to ensure prompt implementation of labeling changes (safety and non-safety) for marketed products and liaise with various packaging sites, artwork centers and internal departments, for compliance with established regulations and to prevent stockout and minimize discards. 
•     Maintain databases and team sites by ensuring updated and accurate information are uploaded. 

•    Compliance 

•     Drive compliance according to participating countries’ set procedures and standards by ensuring required metrics are met.
•     Ensure efficient execution of strategic regulatory and implementation plans to achieve the desired results and avoid stock-outs. 
•     Ensure deliverables are achieved as planned to quality and timeliness targets 

•    Individual must possess 

•     A quality mindset 
•     Strong orientation to details 
•     Proactive 
•     Flexible 
•     Results-oriented 
•     With very good communication skills

Education Minimum Requirements:

• Bachelor of Life Science

Required Experience and Skills:

• At least three (3) years of experience in multinational companies with knowledge on drug product registration and lifecycle maintenance
• Excellent English oral and written communication skills and presentation skills
• Planning and Project Management o Plans & coordinates works/projects and manages planning processes, techniques and practices to track progress and achieve desired goals.
• Communication o The ability to communicate effectively across a range of written and oral situations, related particularly to the creation of understanding around complex or contentious issues.
• Technical Expertise o Understands, applies, performs tasks and improves technical knowledge and skills related to area of expertise to achieve outcomes
• o    Knowledge of drug product manufacturing & quality assurance
• o    Strong background of prevailing regulatory guidelines and requirements
• o    Knowledge of participating countries labeling and artwork regulations and process
• o    Literacy in computer operation, particularly with Microsoft applications
• Act with Courage and Candor: Speak openly, honestly and with conviction; have the courage to take appropriate risks and make difficult decisions.
• Demonstrate Ethics & Integrity: Adhere to the highest standards of trustworthy and ethical behavior in all interactions and hold others to the same standards; comply with all laws, policies and regulations; identify and address ethical issues without hesitation.
• Drive Results: Set clear performance standards; overcome obstacles; hold ourselves and others accountable for achieving results.
• Foster Collaboration: Actively listen and seek to understand differing perspectives; work together to achieve the common goals of our company.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Your contribution to something big!

Role Description:

The Product Specialist (PS) is the expert for the specific product group(s) in the sub-region from the technical and commercial perspectives and drives product related activities, collects market intelligence and conveys future product requirements to the Business Unit. The Product Specialist (PS) is responsible for turnover and gross margin (in country margin and regional BU gross margin) in agreement with the BU. He/She is also responsible for product positioning / image in the region in agreement with the BU.

Objectives:

• As product experts who deliver product competitiveness to contribute trade marketing excellence, ensure Knee Joint excellence between Business Unit (BU) and Regional Office (RO); creating product competitiveness based on product knowhow & marketing knowledge; satisfy customers by providing attractive customer solutions; high customer orientation with go to market focus.
• Support Business Unit and sales force. Agree on promotion and campaigns (product specific content for communication).
• Create Product Plan of activity; Support with specific product training and do the internal product training for marketing and sales and externally for both 1st and 2nd Trade Level (TL).
• Responsible for the development and implementation of product strategy in conjunction with the BU Follow through of Growth Projects (CAP).
• Responsible for business for respective product groups (follow-up w/ KPI defined).
• Define positioning of product line (specification and pricing) by distribution channel.
• The expert in market intelligence for his/her products (customer, competitors, pricing, service, coverage, features, USPs, etc.)
• Analyse business with FAS. Keep tap on figures for business plan (sales volume and revenue)
• Define product category specific price components in alignment with Country marketing & sales force.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• Plan, direct, coordinate, and review the work plan for junior staffs; assign work activities, review, and evaluate work products, methods, and procedures; meet with staffs to identify and resolve problems.
• Coordinate office activities and operations throughout the company to secure efficiency and maintain compliance to company policies.
• Assume management responsibility for assigned responsibilities to the admin & facilities division including purchasing, budgeting, accounting, personnel, information technology, and administrative support programs and services.
• Manage and participate in the development and implementation of department goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures.
• Focal point for all travel related inquiries including processing all travel requests (review and approve) in Concur system and provide advises to travel requestors according to policies and procedures.
• Identify recommendations for updates to the travel management processes based on practical application of business practices and feedback from stakeholders.
• Liaise with taxi and the preferred rental car company for incoming visitors.

.

WHO ARE YOU?

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Finance / Accountancy / Banking, Business Studies / Administration / Management, Secretarial, Hospitality / Tourism / Hotel Management
• Preferably at least 5 years of related working experience.
• Good communication skills in English, Malay language for both spoken and written.
• Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
• Minimum 5 years of office management skill and basic accounting principles.
• Administrative/Corporate travel coordinator experience preferred.
• Ability to work a fast-paced environment, anticipate and respond to changing situations.
• Must have the ability and maturity to manage highly sensitive and confidential information.
• Excellent knowledge of MS Office and computer knowledge / skills.
• Good command of both written and spoken English.
• Good communication and interpersonal skills.

WHY KONICA MINOLTA?

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.
• We are providing product and softskill training.
• Attractive remuneration package and high earning potential .
• 2 months of fixed bonus with an additional of 4% EPF contribution from Employer.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Roles / Responsibilities  

• Design, develop, test, integrate and maintain quality firmware for eHDD using best practices like unit test, CI and Agile methodologies.  
• Design and implementation of data structures, software algorithms, data path, and drivers for hardware cores using latest standards C++ and Python.  
• Participate in Scrum & Agile processes to bring up new hardware and develop embedded firmware for data storage products.  
• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces.  
• Collaborate and design solutions for the challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).  
• Participate in planning and coordinating significant technical investigations from problem statement to conclusions.  
• Creates design documents pertinent to the various phases of firmware development.  

What We Do 

We are focused on design and development of next generation firmware architecture and algorithms to deliver high performance and cost-efficient enterprise Hard Disk Drive (eHDD) products. As part of the globally diverse R&D team, you will be working in an Agile development environment with opportunity to learn and grow in multiple disciplines.  

We are seeking highly motivated students to join our Internship Program. These paid internships are designed to jump start your career, offering on-the-job and supplemental training in addition to robust mentorship. You will work alongside the brightest minds in the industry to drive the innovation necessary to outpace new demands and challenges created by data.  

In this program, you will take a deeper dive into professional life at Western Digital by getting exposure to different parts of the organization. Some elements include:

• On the job training and mentorship with industry professionals 
• Professional development trainings 
• Executive exposure  
• Networking events with other interns and Western Digital employees 
• Collaboration opportunities with cross-geographical & cross-cultural teams especially the team in Japan & US. 

This position is based in Western Digital Tech and Regional Center (M), which is a Center of Excellence located in Petaling Jaya, Malaysia. 

What You Will Do 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Design, develop, test, integrate and maintain quality firmware for eHDD using best practices like unit test, CI and Agile methodologies. 
• Design and implementation of data structures, software algorithms, data path, and drivers for hardware cores using latest standards C++ and Python.  
• Participate in significant technical investigations from problem statement to conclusions. 
• Creates design documents pertinent to the various phases of firmware development. 
• Devise strategies for in-depth functionality and compatibility testing of complex drive features.

Roles / Responsibilities  

• Design, develop, test, integrate and maintain quality firmware for eHDD using best practices like unit test, CI and Agile methodologies.  

• Design and implementation of data structures, software algorithms, data path, and drivers for hardware cores using latest standards C++ and Python.  

• Participate in Scrum & Agile processes to bring up new hardware and develop embedded firmware for data storage products.  

• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces.  

• Collaborate and design solutions for the challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux). 

• Participate in planning and coordinating significant technical investigations from problem statement to conclusions. 

• Own major firmware components or become system-level expert, and provide technical leadership. 

• Creates design documents pertinent to the various phases of firmware development. 

Date Posted:

2024-01-17

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Otis Elevator is growing and we are recruiting a Recapture Specialist, reporting to the Service Sales Manager, the main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.
 

What you will be doing

• Accountable for recapture / recovery target all time.

• Managing prospects by proposing services and negotiating service maintenance contract.

• Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.

• Actively promoting Company products and selling service upgrades.

• Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.

• Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.

• To perform any other responsibilities as required and requested by Head of Department and/or the Management.

• Managing QR and providing estimates to current customer of all regular work and repair if needed.

What you will need to be successful

• Degree/Diploma in any discipline or with relevant working experience.

• Knowledge and experience in the elevators or construction is an added advantage.

• High level of self-discipline.

• Goal driven and able to deliver high level of work commitment.

• Self-starter character, able to work independently with minimal supervision.

• Confident and possess excellent negotiation and communication skills.

• Enjoys face-to-face interaction and possess a team player mindset.

• Desire and willingness to learn new things.

• Fresh graduates/those without working experiences are encouraged to apply.

• Possess a car and a valid driving license.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Job Description

Field Service Specialist

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

The primary responsibility for this position is to manage the devices. This position will perform preventive maintenance on electrical/mechanical equipment. This position will also perform emergency repairs, at the customer location, as needed

WHAT YOU WILL DO

Responsibilities include, but are not limited to:

• Field Services Specialist is responsible for all communication with assigned hatcheries and farms.
• Perform scheduled preventive maintenance on all assigned biodevices, delivering an excellent customer service and after sales-support.
• Service and maintenance related issues on the complete Company ID equipment range.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Required participation in territory after hours support and repairs.
• Understand and follow up visits to key account customers to check on the correct equipment functioning.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.
• Manage and train the Operator Training Program for customer employees on the safety standards, utility, and proper usage of the equipment installed or repaired.
• Facilitate the vaccine and sanitation preparation program for all devices
• Principle for correct and accurate collecting and reporting all important information eg Convey to management the new sales support/maintenance service opportunities identified as a result of his/her client experience, or own market vision.
• Maintain inventory control of the assigned equipment and spare parts, co-ordinating the receipt of the requested equipment, both at national level and customer level.
• Use the available track system to report one’s activity concerning the visits performed, services given, replacement parts used and required, etc.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor
• Ensure compliance of all work related activities, performing according to COMPANY policies and procedures
• Other Duties as Assigned

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Associates degree in Electro/Mechanical Systems or related curriculum and/or a Bachelors degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement
• Normally requires 2 - 5 years of related experience.

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):