Total 27 Customer Service Manager job vacancies in Human Resources category in Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

Job Responsibilities: 

• Build relationship with corporate customers by making cold calls.
• Promote company services and products through phone calls, emails and videos calls.
• Creatively self-generate leads and qualify prospects.
• Seek new sales through existing customers.
• Diligently working to achieve personal sales target. 

Job Requirements: 

• Strong phone presence and experience making dozens of calls daily
• Proactive, enthusiastic learner and a collaborative team player .

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作職責：

• 透過推銷電話與企業客戶建立關係。
• 透過電話、電子郵件和視訊通話推廣公司服務和產品。
• 創造性地自行產生潛在客戶並確定潛在客戶資格。
• 透過現有客戶尋求新的銷售。
• 努力工作，完成個人銷售目標。

工作要求：

• 強大的電話服務能力和每天撥打數十通電話的經驗
• 積極主動、熱情的學習者和協作團隊成員。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Interim HR Manager - Insurance - 12 month FTC
London Hybrid


Joining on a 12 month FTC, you will cover maternity for a period of 12 months. Supporting a UK population of Underwriters in a generalist remit, you will manage the annual cyclical HR processes including managing complex ER casework and supporting with project work as required. You will also line manage an HR assistant.
CIPD qualified or equivalent, the successful candidate will have operated in a generalist role as an HR Manager within an Insurance firm where you will have supported an underwriter population. You will be able to demonstrate how you have managed and resolved complex ER casework as well as providing advice and guidance on and updating HR policies and procedures. It is essential that you can start a new role on short notice and can commit to a 12 month FTC working hybrid 3 days per week from the London City office.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

4e Exchange, a globally leading financial derivatives trading platform in the financial services industry, is looking for an HR Manager to join their team. As an HR Manager at 4e Exchange, you will have the opportunity to oversee the HR function and make a significant impact on the organization's success and growth.

With a comprehensive range of financial trading services and products, 4e Exchange is dedicated to providing users with innovative solutions for fiat and digital asset trading. The company's team of industry experts and advanced technology ensures they remain at the forefront of the market.

Responsibilities

• Develop and implement HR strategies aligned with the organization's overall objectives.
• Provide leadership and guidance to the HR team, fostering a high-performance culture.
• Collaborate with senior management to understand business goals and translate them into HR initiatives.
• Develop and implement effective onboarding processes and programs.
• Lead workforce planning, talent development, and succession planning initiatives.
• Manage employee relations, addressing and resolving workplace issues.
• Develop and implement HR policies and procedures, ensuring compliance with legal requirements.
• Implement performance management systems to drive continuous improvement.
• Lead the development and execution of employee training and development programs.
• Oversee the design and administration of competitive compensation and benefits programs.
• Conduct regular market analysis to ensure the organization's compensation strategy is competitive.
• Ensure HR practices comply with relevant employment laws and regulations.
• Stay updated on changes in employment legislation and adjust policies and practices accordingly.
  

• Min. Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• 5-10 years experience in a senior HR leadership role in .com, IT Services, Financial etc. Industry.
• In-depth knowledge of HR principles, practices, and employment legislation.
• Proficient in Recruiting or Employee Relationship practice in Malaysia.
• Strong leadership and strategic thinking abilities.
• Excellent communication and interpersonal skills.

Your new role
Responsible for all HR and adhoc duties for a family run organisation with 5 business areas.
Chairty; Dutch Property; German Property Management Shopping Centre; Residents in the UK who work for them.

HR Duties:
Take full ownership of and serve as the main representative for HR duties
Administration of any employee related paperwork such as filing employment contract, right to work, documentation and starter packs, changes to contracts, pay & bonus.
Oversee the training and development of employees, renew any training when needed and complete probation, appraisal and performance reviews.
Administer benefits for employees, consider including payroll benefits e.g. gym membership/medical insurance/life insurance.
Manage the recruitment process, create job descriptions, salary benchmarking, inductions as well as onboarding & offboarding starters & leavers
Running monthly reports and presenting findings with recommendations
Support the stakeholders in general non HR related administration and adhoc duties
Compliance:
Responsible for all compliance for the business and new entities
Bank KYC and manage all NDA's
Group HR Compliance and reporting.
Employees attendance management.
Ownership and complete compliance and KYC related work with our suppliers such as lawyers, solicitors, financial institution etc.
Ensure detailed and accurate audit trails are maintained in all cases starting from the initial KYC to full completion


What you'll need to succeed
Experience of working as HR professional in a standalone capacity.
Extensive experience in performing a KYC /KYB function (ESSENTIAL)
An understanding of organisational structures and experience of the breadth of AML requirements for a range of corporate and FI entities both in the UK and overseas
You will be CIPD L5 qualified (or equivalent)
High attention to detail and have worked with high compliance
Proficient in Microsoft Word, Excel, Power Point and Adobe

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

[What the role is]
1. Develops and executes initiatives to build on the professional capabilities of volunteer management practitioners in working with volunteers to nurture a caring and inclusive society under the SG Cares movement.
2. Collaborates with internal stakeholders and external partners to build and strengthen the volunteer management community with learning from VM experts and sharing of VM best practices to catalyse structured, strategic and sustainable volunteerism in the sector.
3. Engage with ecosystem partners eg community and corporate organisations to optimise resources eg volunteers, in the sector for a more sustainable manpower model to meet increasing community needs

[What you will be working on]

• Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources
• Engage social service agencies and their volunteer management practitioners continuously, promote sharing of best practices and collaboration within the volunteer management community
• Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management
• Manage strategic partners and stakeholders in the volunteerism ecosystem to support the NCSS 4ST Roadmap, NCSS Sustainable Philanthropy Framework and SG Cares initiatives
• Manage and ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)
• Any other duties as assigned
• Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources
• Engage social service agencies and their volunteer management practitioners continuously, promote sharing of best practices and collaboration within the volunteer management community
• Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management
• Manage strategic partners and stakeholders in the volunteerism ecosystem to support the NCSS 4ST Roadmap, NCSS Sustainable Philanthropy Framework and SG Cares initiatives
• Manage and ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)
• Any other duties as assigned

[What we are looking for]

Personal Competencies:

1.      Proven ability to work well on own initiative and demonstrate high level of motivation required to meet the tight deadlines and thrive in challenging working environment

2.      Able to work collaboratively as part of a team and across teams to meet shared objectives with excellent interpersonal and communication skills

3.      Strong analytical, conceptualisation and problem-solving skills

4. Creative, resourceful and takes initiative  

Skills & Knowledge:

1.      Strong writing abilities and presentation skills

2.      Marketing and Project Management

3.      Partnership/Stakeholder Management

4.      Knowledge about social service sector (preferred)

Experience:

• At least 5 years of relevant work experience in partnership development and marketing communications
• Volunteering and/or non-profit experience is preferred
• Experience in the People-Private-Public sector will be an added advantage

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

BASIC FUNCTION:

The purpose of this position is to perform a variety of office management and administrative work. This position will oversee building and equipment functions within the School of Business. This position may establish office procedures in support of the building and equipment functions. The incumbent typically works at a high degree of independence and uses initiative to carry out regular assignments in accordance with established policies and procedures. This position will report to the Assistant Dean of Innovation & Administration.

SUPERVISORY ACCOUNTABILITY:

Responsible for orienting and training others and assigning and reviewing their work. May also be responsible for acting in a “lead” or “senior” capacity over other positions performing essentially the same work or related technical tasks and reporting to a higher level on a formal basis.

NATURE AND SCOPE:

Internal contacts include executives, administrators, faculty, students and staff of the department and the university at large. External contacts include consultants, representatives from other colleges and universities, visitors and the public.

PRINCIPAL ACCOUNTABILITIES:

• Engagement of general contractors, consultants, vendors, and maintenance service providers including competitive bidding and assistance in negotiation including SOWs, CPSAs, and project specific contracts.
• Oversee all building-related software, including room reservation, inventory management, and incident reports.
• Coordinate outside contractors that are working in the building and report discrepancies to the facilities department.
• Perform quality control checks by checking classroom, restrooms, hallways and office to make sure that trash is taken out, sinks are clean, carpet is vacuumed properly, restrooms are clean and disinfected completely and deodorized.
• Complete paperwork to include, stock orders, fire inspection reports, fill out employee related reports, and accident reports.
• Collaborate with the vendors and suppliers to ensure successful delivery of contracted maintenance services to building needs.
• Experience building and maintaining relationships with university facility operation teams, utility companies, architectural & design department, and procurement.
• Proactively engage and support staff/faculty with building resource needs and conduct monthly building audits for oversight of all major work.
• Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations.
• Reports to the Assistant Dean of Innovation & Administration.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

CORE COMPETENCIES:

• Advanced knowledge of office and administrative practices and principles.
• Skill in operation of computers, related software applications (MS Word, Excel, PowerPoint and Access). Knowledge of standard office equipment.
• Knowledge and skill in accounting and budgeting techniques and principles.
• Ability to communicate effectively orally and in writing with a diverse population. Must be detailed oriented and organized.
• Ability to exercise discretion and ensure a high-level of confidentiality.
• Ability to establish and maintain effective and harmonious work relations with faculty, staff, residents, students and the general public.

MINIMUM REQUIREMENTS:

Bachelor's degree (B.A., B.S.,) and 3-6 years of experience. 11 years of related work experience may be substituted in lieu of educational qualifications.Project Management certification or experience is preferred.

our new company

This is a SME international bank based in London, which is a UK branch of one of the world's largest bank in total commodities. Total headcount in the UK is 130, with a team of 4 in HR (Head of HR / HR operations / HR manager and HR Administration) This role is based in the office 4 days a week and 1 day working from home, in which they are located in lovely facilitated offices between Liverpool street and Bank.

Your new role

This is a newly created role following a restructure within their HR team. You'll be responsible for stakeholder management of the mid-to-senior level staff, supporting them on the full employee life cycle including learning, development, performance management and employee relations.

This is a generalist role, in which you'll expect to be involved with the following:

• Recruitment attraction, interview and on-boarding
• Learning and development, including compliance training against frameworks such as SMCR
• Employee relations - seeing cases through to resolution, including mitigation training and support for managers
• Performance management - support managers on performance management, including succession planning and performance improvement plans
• Supporting Head of HR on strategic HR plans by providing suggestions, data, analytics and implementing plans into the business

What you'll need to succeed

You'll be a clear communicator, who is able to build relationships with a knowledgable, respectful approach, understanding the impact of your work on the business.

You'll have experience in:

• Banking sector - you'll have recent working experience within the UK banking sector
• Ideally you will have working history within SME environments
• Ability to see your own employee relations cases through from start to finish
• Exposure to working with SMCR regulations
• Currently operating at HR Manager level
• CIPD qualified is essential

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions are looking for a Recruitment Resourcer to work in our busy, vibrant Head Office based in Preston. This is a hybrid role (after probation) with a level of flexibility. As a recruitment Resourcer you will sourcing candidates for our Health care division and following the candidate through the on boarding process.

Want to take your first step into the exciting world of Recruitment?

Do you enjoy engaging with customers and the self satisfaction when you succeed?

Do you want great earnings potential with no Cap to what you can earn?

If you answered yest to the above, this could be the next exciting opportunity for you!

Experience is not necessary but it's essential that you have a real can-do attitude, with a willingness to learn new skills. As a recruitment Resourced, you will have 121 support and a comprehensive training programme. This is a permanent opportunity and can be your first step into the world of recruitment.

Your role:

• Create and Post Job Adverts
• Source, pre-screen and register new candidates.
• Receiving Inbound and making outbound Calls
• Supporting candidates through compliance and the on boarding process
• Obtaining candidate documents and completing pre placements checks
• Supporting administrative tasks for the recruitment team

Benefits/socialable side:

• Flexible & Hybrid working plus early finish on a Friday.
• Lancashire MIND well being coaching sessions.
• 30 days annual leave, increasing by 1 day per each year of service up to 5 years.
• In-house Training Academy with access to tailored courses
• Monthly & quarterly awards ceremonies with free grub and refreshments.
• Quarterly lunch clubs for award winners.
• Black tie annual awards ceremony, including a 3-course meal and entertainment.
• Team nights out, competitions and incentives.
• Recreational break out area with TV's, pool table, car simulator

Skills:

• Strong organisation skills
• Proficient in using a computer (Word, Excel, Outlook)
• Excellent communication skills
• Self motivated, hard working

If you are interested in a career in recruitment, no matter what your career history or industry knowledge so far, then click apply now to join us and start a career with Service Care Solutions.

Proud member of the Disability Confident employer scheme

Job Description Summary

Assist in the day-to-day management of Human Resources for both The Royal Sonesta, Washington, DC, Capitol Hill and The Royal Sonesta, Washington, DC, Dupont Circle. Focus areas may include one or more of the following: recruiting, benefits and pay administration, employee relations, and/ or training for hotel employees. Maintain confidentiality to the extent possible in all HR- related matters. Act on behalf of the Director of Human Resources in his/her absence.

Job Description

Essential Duties & Responsibilities:

• Manage the recruitment process including screening, routing, tracking, and filing of resumes and applications, scheduling interviews, writing and mailing correspondences to candidates, solicited resumes, and/or applicants, maintain internal and external job posting sites, place advertisements, and may enter applications, resumes, and hire information into system(s).

• Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up to date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
• Establish and maintain relationships with local recruiting sources, colleges/universities, and outreach agencies for recruitment purposes, and represent the Company by attending Job/ Career Fairs as appropriate.
• Prepare in-house job postings weekly and distribute in accordance with departmental procedures.
• Maintain up-to-date Applicant Flow information according to established company procedures of application activity and ensure accuracy of information at all times.
• Prepare and send correspondence on job offers to specified applicants.
• Assist in processing new hires, transfers and terminations by explaining instructions on completing all appropriate forms. Complete designated procedures in compliance with hotel standards.
• May be responsible for all employment data entry, to include hires, terminations, transfers, promotions, increases, and applicant disposition, etc.
• Maintain employee I-9 information including re-certifying credentials and using E-Verify
• Maintain confidentiality and security of employee information, correspondence, reports and files.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
• Administer Hotel’s 401k plan including quarterly enrollment, participant changes, etc.
• Responsible for planning and coordinating annual holiday party and other employee events
• Responsible for monthly benefits enrollment of benefit plans
• Facilitate effective training and development programs for employees, which may include programs such as Designated Trainer Training, G.U.E.S.T. training, the Progressive Discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Participate in Unemployment Process and Workers Compensation Process as needed. Ensure that there is an active safety committee at the hotel and that safety programs are implemented, and employees are motivated to follow safety procedures. Provide required documentation in response to unemployment claims. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contact includes all hotel staff, Corporate Human Resources, and Corporate Legal.
• Attend Management and departmental meetings
• Conduct wage survey within labor market to determine competitive wage rate
• Assist HR Director with preparation of budget and capital expenses
• Attend HR related functions, meetings, training, and informational seminars for the benefit of the Hotel
• Assist with Payroll process as needed
• May coordinate and administer locally developed specialized recognition programs
• Assist with Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.
•  Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources and Corporate legal.
• Perform other duties as assigned.

Qualifications and Requirements:

• Bachelor’s degree in Human Resources, Business Management or related degree or an equivalent combination of education and work experience.
• Professional HR Designation (PHR, SPHR, or other) preferred.
• Previous experience in Human Resources is required.
• Hospitality experience preferred.
• Must speak fluent English. Ability to speak Spanish preferred.
• Ability to work some nights, weekends and Holidays is required.
• Ability to travel between properties when needed

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Standing and moving around facility
• Handling objects, files, training materials and equipment, etc.
• Use a keyboard to generate various work-related documents

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

• This announcement will be used to fill two positions in the Climate Office - one position will serve as a Climate Mitigation Lead and one position will serve as a Climate Adaptation Lead.
• This position administers climate-related  natural resources management, conservation programs and policy nation-wide. By providing coordination and direction for a wide range of climate-related natural resources management programs and initiatives.
• Provide leadership to the development and maintenance of Agency-wide policy, procedures, and guidance for implementing and supporting natural resource, climate-related programs.
• Represent the Climate Office, NRCS, and USDA at assigned committees, task forces, and other technical or strategic planning groups involving assigned program functions as appointed.
• Independently gather, analyze, interpret natural resources, conservation program, and other relevant data to evaluate the effectiveness of conservation accomplishments for use in program management and in quantifying environmental outcomes.
• Identify and analyze existing or emerging critical climate-related natural resource conservation issues and develop options for legislative or policy changes.
• Obtain appropriate interdisciplinary involvement, review and concurrence from technical personnel from the various NRCS Deputy Areas as assigned.

Starting at $112,015 Per Year (GS 13-14)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participates with program officials and managers in the development, coordination, implementation and evaluation of the labor relations programs of the Agency with exclusive bargaining units.
• Develops and assists in the development of management contract negotiation preparation of basic contract, mid-term and the most difficult impact/implementation bargaining.
• Performs a full range of the most complex and difficult work related to the employee relations program, including adverse actions, discipline, employee assistance, performance-based actions, etc.
• Provides advice in oral and written form in response to inquiries. Assists management in dealing with employee conduct and performance issues.
• Represents and defends management's action(s) in external administrative, quasi-judicial proceedings.
• Researches pertinent decisions and case law from the courts, the Federal Labor Relations Authority (FLRA), and other Government related systems.
• Assists in the development of Agency labor relations policies adapting government-wide and USDA regulations to Agency needs.

Starting at $53,105 Per Year (GS 7)

Your new company
You'll be working for one of the top 25 legal firms ranked in London City, with a geographical reach mainly focused on EMEA, but an international presence. This is a P&C role, in which details can be further discussed upon successful application. Headcount is circa 3,000 globally, with a strong lean on fee earners.
Your new role
As a senior HR manager in this company structure, you will be responsible for the line management and development of a team of HR managers, alongside the strategic & operational design of progressive people plans. You'll be responsible for all senior interaction within your client group, which will be 6 partners within the firm. A key project you'll be leading will be cultural improvement, employee engagement, and retention of talent via talent management strategies.
What you'll need to succeed
You will be someone who is comfortable in engaging at partner level, within a partnership/LLP organisational strcture. With direct line reports, you will have a passion for developing HR talent to bridge any knowledge gaps within a business. Ideally, you will have experience of an international territory to enable you to understand various differences between working legislation and culture.
Essential that you have recently worked within a legal/professional services environment, most recently within a senior management capacity.
What you'll get in return
Flexible working options available. Excellent benefits and development opportunities. Central London City offices, in an iconic building with excellent facilities. Hybrid working 3 days a week in the office.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The selectee will serve as a Recruitment Program Manager in the Office of Human Resources, Law Enforcement Acquistion Division. Typical work assignments include:

• Overseeing the publicity and brand management of national promotion projects advertising the Secret Service (Brand) using various media outlets to increase awareness of U.S. Secret Service opportunities with the protective, investigative, and administrative recruitment orientations to various organizations.
• Ensuring that all recruitment programs, strategies, solutions, and actions leverage the widest range of recruitment and succession planning options in accordance with Government-wide laws, rules, and regulations.
• Managing the strategic direction and implementation of a regional strategic plan based upon the U.S. Secret Service National Recruitment Strategy and the Recruitment Operational Plan inclusive of workforce objectives, cross functional recruitment, and other measurable metrics to evaluate recruitment performance strategies. 
• Servicing as an expert on recruitment eco-system, responsible for assisting the Division Chief with planning, controlling, directing, and coordinating the work of specialist, special agents, Uniformed Division officer and administrative support personnel engaged in carrying out the various functions in the Division.

Apply for this exciting opportunity to source, attract and recruit applicants for the Special Agent, Uniformed Officers, Technical Law Enforcement, Administrative, Professional and Technical positions, student programs and persons with disabilities.

Starting at $132,368 Per Year (GS 14)

Reporting to the Chief Human Capital Officer (CHCO), the Executive Resources Manager will have tactical and strategic responsibility for overseeing the employee life cycle for AOC’s senior executives including talent acquisition, onboarding, performance management, talent development, succession planning and compensation and benefits administration.

In this capacity, the Executive Resources Manager will:

Serve as an authoritative expert regarding executive level management human capital programs. Update, implement and administer AOC’s Senior Rated Executive System policy, and supporting guidelines and procedures to meet strategic goals and maintain legal compliance.

Analyze requests for personnel actions and reorganizations, identify solutions and recommend appropriate action to achieve AOC’s operational and strategic plan objectives.

Provide position management and resource management advice to the CHCO, senior leaders and human resources staff.

Coordinate Executive SR executive recruitment actions including determining diversity and inclusion recruitment strategies, drafting vacancy announcements, evaluating applicant qualifications, advising and structuring interview panels, processing personnel actions and onboarding selected SR executives.

Create an effective onboarding process that enables knowledge transfer and leverages leadership insight.

Administer AOC’s SR executive performance management program and system activities, including system updates, training, Performance Review Board evaluation, awards and certification.

Develop and implement a succession planning strategy that builds a strong leadership pipeline and strengthens organizational continuity.

The ideal candidate has significant experience executing and managing an executive resources program, delivering advisory services and applying sound human resources policies and regulations with knowledge of Executive Core Qualifications.

A bachelor’s degree from an accredited college or university is preferred. Excellent interpersonal and communication skills, both verbal and written, sound judgment with strong planning and problem-solving skills are essential. Must have a demonstrated ability to manage multiple initiatives in a fast-paced environment with competing and changing priorities. Proven experience in fostering continuous program improvement and innovation is preferred.

Starting at $132,368 Per Year (GS 14)