Total 101 Senior Executive Customer Service Manager job vacancies in Information Technology category in The United States of America

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.


Responsibilities:
1. Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
2. Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
3. Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
4. Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Minimum Qualifications
1. Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
2. 5 years experience of Data Analytics.
3. Expert experience pulling large and complex data using SQL and writing data pipelines.
4. Experience with a data visualization tool (e.g. Tableau)

Preferred Qualifications
1. Experience doing quantitative analysis;
2. Development experience in at least one scripting language (Python,etc.);
3. Excellent verbal and written English communication skills;
4. Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Wilmar International Limited is Asia’s leading agribusiness group. Wilmar International business activities include oil palm cultivation, edible oils refining, oilseeds crushing, consumer pack edible oils processing and merchandising, specialty fats, oleochemicals, and biodiesel manufacturing, and grains processing and merchandising. It has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia and some 50 other countries. The Group is backed by a multinational workforce of about 100,000 people.

Job Responsibilities:

• Work with commercial team to support customers
• Conduct research work on product, new product development projects, oil processing/processing optimization according to the requirements from the market.
• Provide processing solution/trouble shooting on speciality fats in food industry, including but not limited to margarine/confectionary fats.
• Assist R&D team in quality evaluation and developing basic/sample processes and procedures
• Process optimization with new equipment and material
• Responsible for product training for team, support product line trail in the workshop
• Manage specific R&D project as assigned and ensure completion on a timely manner
• Other duties as assigned

Job Requirements:

• Minimum M.Sc. degree in Food Technology, Food Engineering or Food Science, Chemical engineering, or similar.
• Be resolute, capable of working under pressure and managing many projects simultaneously
• Excellent teamwork, communication and interpersonal relation skills
• Have a strong analytical mind, be flexible and ability to work independently
• Software knowledge of Word, Excel, and Power Point

• Assisting and ensure a smooth daily service operations ranging from opening and closing of restaurant, taking orders, table setting and outlet cleaning etc.
• Ensure all pre-opening duties are completed on a daily basis
• Basic cashiering duties
• Provide service according to procedures and standards established by management
• To be familiar with menu items consisting of beverage list as well
• Able to recommend and promote menu items and/or specials to customers
• Assist in daily inventory and reporting of any loss or damages
• Prepared to handle customer complaints and feedbacks effectively as well as communicating to immediate managers for follow up actions
• Maintain high standards of personal hygiene, appearance and deportment
• Coordinate with restaurant team (stewards/bussers, kitchen staff and bar staff) to ensure smooth operations for customers
• Maintain table etiquette and restaurant ambience
• Able to perform other related duties as required by assistant and/or restaurant manager

Requirements

• Pleasant personality and service oriented
• Hardworking with a positive attitude.
• Ability to work well in a team environment
• Good communication and interpersonal skills
• Ability to thrive in a fast-paced and highly energized working environment
• Able to work evenings, weekends and holidays

We are looking for a Temp Executive on a contract basis (May 2024 - Apr 2025) to support the Customer Relations Unit. Submit your application now!

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

Responsibilities:-

· Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter

· Maintain high quality of service and ensure that queries or escalations are handled professionally

· Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction

· Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

· At least a tertiary education (in any discipline)

· Proficient in Microsoft Office applications

· Strong writing and analytical skills

· Service-oriented and adept at problem solving

· Have a pleasant disposition and is passionate about helping others

Ability to work independently and capable of being an effective team player

Working Hours

Mon - Thur 8.30am-6.00pm

Fri 8.30am-5.30pm

Renumeration

$2,500 per month

• Location: Paya Lebar
• Working hours: 09:00 to 18:00 (Monday to Friday)

Key Responsibilities:

Manage Marine Service matters for Southeast Asia markets, enhance service standards, and implement 3S policy together with Units Sales and Parts. Provide quick responses to market and serve as a linking bridge between HQ and the market.

Job Description

• Assist superior in achieving set objectives
• Liaise and communicate regularly with Distributors, dealers, and HQ. Market monthly reports to superior and HQ
• Strengthen Service Network (3S and Service Standard)
  * Continual education and training for distributors/dealers
  * Support Distributors in their service activities including onsite field service
  * Support workshop setup
  * Assist and follow up distributors’ product registration status
• Technical Support for Distributors and Dealers
  * Support distributors and dealers for technical inquiries
  * MI (Market Information) processing
  * Prepare & issue Technical Bulletin for Dealers
• Manage product registration and warranty administration
  * Management of distributors' and dealers product registration
  * Warranty administration for dealers
• Any ad-hoc duties assigned by the superior

Job Requirements:

• Education and Qualifications: Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
• Practical Experience: At least 3 years’ Technical Service in Automotive/Marine Engineering
• Professional Business Skills: PC literacy. MS Office skills
• Interpersonal & Social Skills: Good oral and written communication skills. Resourceful team player and yet able to work independently
• Computer Skills: Microsoft Office-suite
• Other Requirements: Able to travel, Passion for marine industry

Interested applicants, please send in a copy of your resume with your current, expected salaries and availability in Microsoft Word format to Charlene (R22105303) at charlene@pasona.com.sg with the email subject header "Technical Service Executive" for immediate processing.

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Program Coordinator, Allkin Senior Service

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Desired Skills and Competencies Technical Competencies:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate

Core Competencies:

• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.

Preferred achievements / characteristics:

• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

To support and promote children’s well-being through. in supporting our Tinkle Friend Services, which includes the helpline and chatline, developing resources to support children’s mental well-being through various channels. To develop evidence-informed group work and workshops for children and work systemically with educators/parents, so as to support the holistic development of the child. Conduct rigorous assessment and provide basic psychosocial, behavioural interventions to children in need. The purpose is to ensure that child’s mental well-being is supported so that they can be resilient and grow up strong and healthy.

• To support in the Tinkle Friend helpline and chatline to provide support to ensure children’s safety and promote well-being.
• To co-develop, design, plan, facilitate, monitor, evaluate and review services to address children’s related concerns (i.e bullying, protective behaviours, resilience, anger management, etc)
• To support in building children’s mental wellness (e.g building resilience, supporting them to regulate their emotions, equipping them with protective behaviours, building their pro-social skills) and other emerging needs (e.g bullying) through programme development and facilitating groupwork and workshops for children.
• Implement individual and group intervention plans and monitor progress
• Review effectiveness of intervention for children, caregiver and/or parents
• Maintain up to date case documentation
• To work collaboratively with child’s support networks-parents, educators and community partners to address the needs
• Conduct risk assessment, safety planning and implement safety plans as appropriate.
• To support identified children-in-risk through casework & counselling
• Broker with agencies and make service referrals, when required
• Work closely with Research Department to develop/refine evaluation tools for group work interventions
• To support and grow our pool of volunteers to be advocates and ambassadors in promoting children’s well-being

Key Requirements:

• Degree in social work/counselling/psychology or in related discipline or Post graduate diploma in social work
• At least 3 years of experience working with children (7-12 years old) and parents in counselling, casework, programme development or group work.
• Experience working with volunteers
• Programme development
• Case work and counselling skills
• Strong group work facilitation skills
• Good written and oral communication
• Trained in SSSG
• Trauma-informed
• Able to provide psychological first aid
• Possess knowledge of the social service and school landscape/resources
• Ability to do basic research and evaluation
• Able to conduct environmental scans and assess community needs
• Excellent interpersonal skills and a team player
• Strong engagement skills with various stakeholders.
• Able to work independently and in a team
• Experienced in creative engagements for social service programmes
• High levels of initiative

Other Requirements:

• Keen interest to work with children and the other systems in the child’s life (e.g. parents, educators, case workers, volunteers, etc)
• An insightful and reflective team player
• High levels of initiative, adaptability and responsibility.
• Proficient in Microsoft, Canva or other design softwares
• Strong administrative skills
• High levels of initiative, adaptability and willingness to grow professionally with the organization
• Be willing to work till 7pm minimally once a week

Job Highlights:

• Our client specialize in Automotive
• Basic up to $3,900 (salary will commensurate with experience)
• Monday to Friday: 08:30 AM - 05:30 PM
  Alternate Saturdays: 08:30 AM - 12:30 PM
• Company located at TUAS

Job Responsibilities:

• Focus on Capability Development for New Vehicles, particularly Electric Vehicles.
• Conduct high-value component fault finding, diagnosis, and repair, including engine, turbo system, CAN bus, etc.
• Possess comprehensive knowledge of Vehicle System Overview, with a deep understanding of interlink and interlock systems on Commercial Vehicles.
• Perform Defect Trend Analysis to identify and address recurring issues.
• Lead technical investigations and discussions to resolve complex problems.
• Lead and oversee the Diagnostic Team to ensure efficient operations.
• Manage Fleet Management studies, including operation vs. durability assessments.
• Prepare and submit detailed Technical Reports.
• Provide technical training and guidance to technicians to enhance their skills and knowledge.
• Source solutions to enhance product durability and reliability.
• Provide repair and servicing support to the workshop when necessary.
• Offer expert advice and conduct in-depth troubleshooting on technical issues raised by the team, utilizing electronic diagnostic tools as needed.
• Verify and ensure the accuracy and precision of all recorded repair findings, rectifications, images, voice messages, or other relevant details.
• Fulfill any additional duties as assigned by the Technical or Operation Manager.

Job Requirements:

• Diploma in Engineering (Automotive / Electrical) / Relevant working experience
• Able to use Electronic Diagnostic tools
• Able to understand Engineering systems theory, Mechanical, Electrical and Electrical drawings
• Experience in leading a team of technicians, briefing and guidance of technicians, distribution and control of works
• Preferably possess Class 5 license (Heavy Vehicle)

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

Are you someone looking for a less stressful and prefer a slower pace job?

*No OTs, Slow Pace & Good Environment + can help people!*

Redhill (near MRT) - *Contract convertible Perm*

5 Days Office Hours

Salary - Fixed (Non - Nego)
- $2400 / $2600

Account Associate

More details below :

1)Corporate Services (Finance) Division

Till Dec 2024 or 1 year contract (exact duration to be confirmed later on)

JD

• Processing of invoices and related payments

• Processing of staff claims

• Assist in other finance related areas like reconciliation

Requirements

• With at least 1-2 years accounting experience

• No Experience also welcome!

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Benefits Summary:

• Up to $4000
• 5 days (Alt Sat)
• Working Location: Tuas

Responsibilities:

• Performing maintenance, repair and overhaul work on heavy vehicles
• Perform major repair on engine and transmission
• Test the functionality of parts and systems
• Adhere to defined guidelines in regards to safety, orderliness
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:

- Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.

- Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.

- Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.

- Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Qualifications:

- Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;

- 5 years experience of Data Analytics.

- Expert experience pulling large and complex data using SQL and writing data pipelines.

- Experience with a data visualization tool (e.g. Tableau);

Prefer to Have:

- Experience doing quantitative analysis;

- Development experience in at least one scripting language (Python,etc.);

- Excellent verbal and written English communication skills;

- Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at pdi.accomodations@tiktok.com

Job Summary:

- Basic: $3,400 - $3,600

- Handphone allowance: $60

- Eligible for June bonus (2 months) + December bonus (1 month)

- Flexi dollars: $800 / year

- Annual leave: 14 days

- Mon to Fri: 8.30am - 5.30pm
alternate Sat: 8.30am - 12.30pm

- Senoko Rd, Singapore 758123 (Company bus at 8am from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219)

Job Responsibilities:

- Administer warranty submission for vehicles.

- Safe keep and proper account for all physical items under warranty claim

- Act as the main coordinator for the assigned products in tracking & submitting documentations for items under warranty for all service centers with principals

- Handle warranty audit with internal auditor and auditors from the principals

- Monitor and provide status on technical recalls.

- Submit technical reports for principals.

- Provide technical advice for workshop.

- Discuss technical failure with principals & cross functions.

- Analyse cause of failure to propose local solutions when principals’ resolution is not favourable

- Prepare and conduct technical training for technicians.

- Work with training institutions for internship and training program

- Assist in studying and computing costing for Service Contracts.

Requirements:

- NITEC (Automotive Engineering)

- MS Office Skills & Maximo (advantageous)

- Relevant experience 1-2 years in automotive repair and technical service, warranty administration with SOP and documentation, technical investigation and report writing

- Able to handle basic negotiation between principals and internal stakeholders

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Summary:

- Basic: $2,800 - $3,900

- Handphone allowance: $60

- Eligible for June bonus (2 months) + December bonus (1 month)

- Flexi dollars: $800 / year

- Annual leave: 14 days

- Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm

- Tuas Avenue 18, Singapore 638892
(Company bus at 8am Tuas Crescent MRT Exit B bus stop)

Job Responsibilities:

- To focus on Capability Development of New Vehicle (e.g. Electric Vehicle).

- To be able to perform High Value component fault finding, diagnosis and repair (e.g. engine, turbo system, CAN bus, etc).

- To possess knowledge of Vehicle System Overview with proper understanding of the interlink and Interlock systems onboard Commercial Vehicles.

- To perform Defect trend analysis.

- To lead Technical investigation and discussion.

- To lead the Diagnostic Team.

- To manage Fleet Management study on operation vs durability studies.

- To submit Technical report.

- To provide Technical Training and Guidance to technicians.

- To source for solutions to improve product durability and reliability.

- To support workshop in repair and servicing when need arises.

- To advise and perform in-depth and comprehensive trouble shooting in technical problem with and without using electronic diagnostic tools, raised by the team and perform hands-on repair to the vehicle if needed.

- To check and ensure all the recording of repair findings, rectification, images, voice message or any other details as required are accurate and precise.

Requirements:

- Diploma in Engineering (Automotive / Electrical) / Relevant working experience.

- Able to use Electronic Diagnostic tools.

- Able to understand Engineering systems theory, Mechanical, Electrical and Electrical drawings.

- Experience in leading a team of technicians, briefing and guidance of technicians, distribution and control of works.

- Preferably possess Class 5 license (Heavy Vehicle).

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)