Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements: 

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

1. Commission and bonus
2. Allowance (travel stipends, transportation, etc.)
3. Nearby public transport
4. Central location
5. Casual dress code
6. Free snacks / Happy hours
7. Regular team activities
8. Medical insurance
9. Personal leave
10. Personal development opportunities

JOB DESCRIPTION

Are you passionate about making an impact in the education sector? Do you thrive on achieving sales targets, building customer relationships, and providing exceptional service? United Language Centre (ULC), a leading language school and expat community hub in Singapore, is looking for motivated individuals to join our team as Education Consultants cum Customer Service Representatives.

As part of our team, you will play a crucial role in connecting with expats, guiding them through their language learning journey, and providing outstanding support to our students and educators. If you're enthusiastic, results-driven, and eager to make a difference, we want to hear from you!

Responsibilities:

• Proactively engage with prospective students and their families to understand language learning needs and goals.
• Present and promote diverse language programs, assessing proficiency levels, and recommending suitable courses.
• Generate leads, meet sales targets, and ensure smooth enrollment processes.
• Maintain student relationships, manage credits, and coordinate lesson schedules.
• Collaborate with educators, sales, and marketing teams to enhance customer experiences.
• Stay updated on industry trends and contribute to sales strategies and campaigns.
• Stay up-to-date with industry trends and competitor offerings to position ULC as the preferred language education provider
• Participate in sales meetings, training sessions, and professional development activities to enhance sales skills and product knowledge

Requirements:

• Proven track record in sales/customer service, preferably in education or language training.
• Strong communication, negotiation, and organizational skills.
• Self-motivated, results-oriented, with a passion for customer satisfaction.
• Proficiency in Mandarin & English; additional language proficiency is a plus.
• Experience with Hubspot CRM systems or sales software is an advantage

What We Offer:

• Competitive base salary with an attractive commission structure, rewarding your sales achievements
• Opportunities for career growth and advancement within a rapidly expanding organization
• Ongoing training and professional development programs to enhance your sales skills and knowledge
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices
• Make a positive impact on students' lives and contribute to their language learning journey

Join our dynamic team and embark on an exciting sales & customer service career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The E-commerce Global Supply Chain and Logistics team is dedicated to enhancing clients' shopping experience and reducing logistics operational cost in TikTok E-commerce. We are currently looking for talented software engineers that have a deep understanding of machine learning (ML), operations research (OR), data mining and statistical inference.

You'll work on:

- Build global logistic and warehousing network, improve operations efficiency and reduce operational cost with data analysis, machine learning and operation research methods.

- Create supply chain's data portrait and knowledge graph in various dimensions such as vendors, commodity, place of origin, inventory, production capacity and quality of fulfillment, etc. Establish data-driven control-adjustment methods that enhance operational outcomes and user experience.

- Highlight global e-commerce trends to optimize e-commerce commodity supplies, forecast commodity demand, recommend vendor stocking and enhance production capacity.

Role and Responsibilities:

- We are seeking a motivated professional role to participate in the construction of the smart supply chain, mostly for business-oriented data mining and continuous algorithm iteration.

- The individual must be analytical enough to understand the underlying logic of the e-commerce supply chain, yet creative enough to see improvement opportunities in warehouse layout optimization, warehouse inbound and outbound logistics optimization, vehicle routing problem, inventory stocking & inventory allocation planning.

- The successful candidate will be required to build the optimization model and design the algorithm to support decision optimization. The position requires strong communication skills to work with customers, understanding their business problems, present results, and partner with Operations and R&D teams throughout the engagement and implementation.

Qualifications

- Major in computer/automation/statistics/mathematics/logistics/operations research, master degree or above; more than 2 years experience in machine learning, data mining and other related fields.

- Coding experience in solving LP/ IP problems using Gurobi, CPLEX, SCIP, ORTools and languages in Python/Go/Java/C++. Being proficient in basic data structures and algorithms.

- Machine learning, data analytics and feature engineering experience and skills.

- Being self-driven, understanding the underlying logic of the business, adapting to rapid business changes

- Good communication skills and courage to change business.

Nice if you are:

- Experience in the application of logistics-related algorithms in the field of e-commerce, optimization experience in large-scale operations research problems, being familiar with various heuristic algorithms;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The School of Civil and Environmental Engineering (CEE) is looking for a candidate to join them as a Research Associate.

The research associate will work on a project to conduct the research on development of public trust and acceptance in future intelligent vehicles.

Key Responsibilities:

• Assist in experiment and questionnaire design
• Develop multinomial logit models for intelligent vehicles
• Conduct data analysis of public trust and acceptance in intelligent vehicles
• Formulate strategies to promote human-machine cooperation
• Responsible for manuscript preparation

Job Requirements:

• Master’s Degree in Transportation Management, Supply Chain & Logistics Management, Economics, Data Science or related field
• Expertise in survey design
• Proficient in statistical modelling and econometrics
• Research on the human-machine interaction of intelligent vehicles
• Prepare and publish research papers on top journals
• Knowledge in the transport industry is an advantage
• Good publication track record is an advantage
• Proficiency in English is an advantage for data analysis

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

• Design and implement learning and development programs to enhance the skills and knowledge of employees.
• Identify training needs and conduct training needs analysis to develop targeted learning solutions.
• Create and deliver engaging training sessions, workshops, and e-learning modules.
• Collaborate with internal stakeholders to ensure alignment between learning programs and business goals.
• Monitor and evaluate the effectiveness of training initiatives and make necessary adjustments.
• Manage the Learning Management System (LMS) and ensure content is up-to-date and accessible.
• Coordinate and organize employee development events, including conferences and workshops.
• Assist in the implementation of performance management processes and tools.

Requirements:

• Degree or Diploma in Human Resources Management, ACTA or equivalent.
• At least 3 – 5 years of Learning & Development (L&D) experience.

Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Assist workforce planning and L&D manager on the overall learning and development plans.
• Provide support in overseeing the training and development budget.
• Support the manager in carrying out the learning development projects/ activities.
• Facilitate learning and development interventions for the employees.
• Provide training and support in a learning and development framework.
• Generate overall business information by utilizing data analytic tools.
• Assist the team in managing relations with employees.
• Utilize policies and initiatives to attain workforce development.

Requirements:

• Degree in Human Resources, Business Management, or equivalent.
• At least 3 - 5 years of workforce planning and L&D experience.
• Knowledge of any artificial intelligence programs would be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are looking for a Training Assistant to support our training department. You will be responsible for the clerical and administrative duties of the Training department such as preparation of training schedule, weekly reports and training materials. In this role, you should combine a strong attention to detail with an ability to multi-task and work under pressure. You should also be a team player, with good communication and interpersonal skills.

Responsibilities

• Maintain training records (e.g. trainee lists, schedules, attendance sheets)
• Coordinate booking of training rooms and prepare set-up
• Monitor and update weekly/monthly/quarterly tracking reports
• Assist in preparation of presentation slides
• Assist in preparation of assessment materials
• Coordinate time slots for training assessments
• Send timely reminders of upcoming training sessions
• Transcribe/record Minutes of Meeting
• Any other ad-hoc duties assigned

Requirements and skills

• Proficient in Microsoft 365 Office (Word, Excel, PowerPoint, Outlook, OneDrive)
• Working knowledge of Canva, Google Forms, Google Drive
• Excellent organizational and multitasking ability
• Outstanding communication and interpersonal skills
• Strong attention to detail
• Flexible and dedicated team player
• Self-disciplined and takes initiative
• Ability to work independently
• Experience in a similar capacity is advantageous
• On-the-job training will be provided

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Responsibilities

• Maintain training records (e.g. trainee lists, schedules, attendance sheets)
• Coordinate booking of training rooms and prepare set-up
• Monitor and update weekly/monthly/quarterly tracking reports
• Assist in preparation of presentation slides
• Assist in preparation of assessment materials
• Coordinate time slots for training assessments
• Send timely reminders of upcoming training sessions
• Transcribe/record Minutes of Meeting
• Any other ad-hoc duties assigned

Requirements and skills

• Proficient in Microsoft 365 Office (Word, Excel, PowerPoint, Outlook, OneDrive)
• Working knowledge of Canva, Google Forms, Google Drive
• Excellent organizational and multitasking ability
• Ability to work independently
• Experience in a similar capacity is advantageous
• On-the-job training will be provided

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

 

We are immediately hiring a Warehouse Training & Safety Manager in Whitestown, IN for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

The Training & Safety Manager collaborates with HR and Operations teams to increase the knowledge, skills and abilities of employees by designing and conducting training programs that are aligned to Ryder’s core values and goals. Performs assessments to determine gaps in employee performance and behavior. Develops training materials, facilitates training programs, evaluates effectiveness of training against program objectives and provide recommendations for improvement. This position is responsible for the delivery of these programs for a 400 sq ft distribution center supporting an established client.

Essential Duties and Responsibilities:

Training:

· Facilitates new hire orientation and company training programs to employees and leadership teams.

· Develops, facilitates and evaluates all training programs.

· Supports the design, development and production of effective training material for training programs that result in improved performance and achievement of organizational goals & safety.

· Assists with the review and modification of existing training programs, job aids and support materials as needed.

· Tracks and analyzes course evaluations in order to determine effectiveness of training and to implement suggestions for improvements. Makes recommendations on needs assessment and evaluation results.

· Identifies training needs and performance gaps in the organization in close cooperation with the HR and Operations teams.

· Plans, designs and implements a range of training activities to support knowledge transfer.

· Collects feedback on sessions from attendees to use for future improvements to training content.

· Provides training and support for designated trainers and supervisors in conducting mandated training courses.

· Schedules and prepares set-up for all training sessions; including participant tracking, delivering communications, preparing course materials and ensuring appropriate classroom set-up.

· Maintains records of training activities; including participant lists, and employee progress.

· Facilitates train-the-trainer sessions and other programs as assigned.

Safety:

• Foster/develop a culture where safety is ingrained as a core value with all employees, everyone believes zero is achievable, everyone is actively engaged in performing their work in a safe manner, everyone actively interacts with co-workers to prevent at-risk behaviors.

• Actively address unsafe behaviors and engage with operations management to enforce the required safety disciplines by all associates on all shifts. Constantly promote a culture of prevention by identifying all potential unsafe conditions and behaviors and leading the effort among all associates to address them.

• Develop and implement programs, processes and procedures (SOP's) to ensure Site compliance with company and regulatory agency policies, including record keeping, documentation, processes and procedures, and daily operational execution.

• Conduct safety audits and complete audit reports with recommendations for corrective action on findings. Verify and enforce compliance, engaging directly with distribution center management to review audit findings, secure proper resources and follow-up to resolve issues and immediately correct compliance gaps.

• Participate in the thorough and complete investigation of all accidents, incidents, and near misses to ensure proper mitigations and resolutions are permanently implemented. Focus on communication to all associates regarding the incidences and preventions which have been put into place and their role in maintaining a safe workplace is a must.

• Evaluate all manner of safety communication and visual guides on the floor including signage, mirrors, banners, display boards, floor line markings, etc., and work directly with maintenance and others to drive effective use of these tools. Provide safety messages and tips to operations management daily so they can be included in the daily shift startup meetings.

• Execute without exception the actions dictated within our safety scorecard at the required intervals: safety audits, internal self-audits, safety improvement team (SIT) meetings and minutes, attendance at safety calls, and safety recognition.

Requirements/Skills:

· Proficiency with MS Word and PowerPoint required.

· Lean Management experience preferred.

· Project management skills preferred.

· Excellent verbal and written communications skills.

· Must be detail oriented, multi-task oriented, and organized.

· Must be able to work independently with little supervision.

· Excellent interpersonal, verbal and communication skills and the ability to work effectively with a wide range of personalities.

· Strong facilitation, training and coaching skills.

· Ability to design, develop, implement and evaluate training programs and curricula.

· Skill in preparing instructional aids and plans.

Education and/or Experience:

· Bachelor’s degree in Training & Development, related field or 2+ years of related work experience.

· 2 years of experience in delivering classroom training.

· 2+ years of experience in the design and development of training programs.

· 2+ years of experience in warehouse environment

.

Physical Demands:

· Able to work a range of shifts based on operational needs.

· Must be able to physically list 20 to 30  pounds consistently and up to 50 pounds at times.

· Frequent standing and walking.

DOT Regulated
No

Customer Logistics Manager: Chance- Ryder. 116. Leaders in Logistics 🌏 - YouTube

Apply Here With Ryder Today

Click here to see all Opportunities at Ryder: https://ryder.com/careers

 

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

EEO/AA/Female/Minority/Disabled/Veteran

 

#li-post

#INDexempt

Job Category

Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

For further information about this role please see attached the job description and person specification attached.

[What the role is]
As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a critical role in recognising and nurturing your students’ potential and their lifelong learning needs.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should possess minimum 3 years of operational experience in the Logistics and Supply Chain Management industry and/or Airport Operations, with specific focus on the following areas:

- Warehousing

- Transportation Logistics

- Distribution

- Freight Forwarding

- Inventory Management

- Event Logistics

- Material Handling Equipment

- Integrated Operations (Cold Chain, Freight, Warehouse, Inventory, Fleet, Route)

- Shared Resources (Supply Chain Integrity Management, Federated Lockers Network Integration, Resource Aggregation Platforms, B2B Trade Facilitation and e-Payment)

- Autonomous Operations & Intelligent Business (Unmanned Warehouse, Automated Guided Vehicles, Predictive Distribution Management)

- Data Analytics

- Air Cargo / Air Freight

- Ground Handling (Ramp, Baggage, In-flight Catering)

- Apron Operations

- Aviation Safety Management

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

It’s a great time to join the City of Boulder!

Application Deadline:

March 17, 2024

Hiring Range:

20.15 - 24.65

This is a full-time hourly position.

Scheduled Weekly Hours:

40

Benefit Eligibility Group:

Temporary Type 2

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

The Education and Outreach (E&O) Representative fosters community connections to the outdoors. As a presence on the land, they welcome visitors; provide information and educational opportunities; monitor for safety; assist with emergencies; and encourage responsible recreation. They work at a variety of venues including the Chautauqua Ranger Cottage and community events, as well as on trails and at trailheads. This position specializes in initiating contacts with people in the Boulder community as well as those visiting from afar, helping to build understanding and deliver programs on OSMP’s diverse ecosystems. The E&O Representative also assists with recreation, youth, wellness, accessible, climate change, land management, and bilingual programming, keeping an eye out for barriers to accessing the outdoors and working to reduce them. Their efforts help advance OSMP Master Plan outcomes and strategies.

Job Description:

Essential Job Duties and Responsibilities

• Community Education and Outreach: Conducts education programs and provides outreach across the OSMP system at trailheads and along trails, in classrooms, and at community events. Uses and tracks educational props and media including maps, brochures, animal mounts, web pages, video, and other educational aides. Transports and sets up educational displays. Works with volunteers. Provides excellent customer service. Coordinates with work groups across the department.
• Safety & Responsibility: Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Uses all proper safety equipment. Reports all accidents and damage to city property. Understands department's emergency, wildlife, lightning, air quality and fire procedures. Provides for personal and public safety in all tasks.
• Reporting & Communications: Maintains records and writes reports of work performed and materials and equipment used. Understands department's communications procedures and protocols including emergencies. Documents relevant incidents.
• Uniforms & Engagement: Complies with all city and department policies; participates in professional trainings and development; and adheres to attendance and workplace uniform and attire policies. Uses E&O and City of Boulder communication protocols.

 
Required Competencies

• Customer Service: Ability to remain friendly and outgoing for several hours in a row, even in uncomfortable situations, extreme weather conditions and with large groups of all ages.
• Written and Oral Communication: Speaking or writing to communicate ideas, and making sure content is appropriate for the audience. Actively listening and demonstrating an openness to new ideas. Communicating tactfully. Providing excellent customer service skills.
• Flexibility, Humility, and Adaptability: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things. Responsive to feedback; coachable. Able to function effectively when directions or priorities change quickly.
• Teamwork: Working effectively as a member and leader of formal and informal teams with staff community members and volunteers. Understanding the interests and concerns of others and able and willing to share and receive information. Willing to help out in any capacity. Demonstrates direct, courageous communication by openly sharing successes and challenges to support team learning and individual growth.
• Building Collaborative Relationships: Developing, maintaining, and strengthening partnerships with others inside and outside the organization. Providing information, assistance, and support to others.
• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completing work in a timely and consistent manner. Able to work independently handling a wide variety of tasks and providing support to others.

Minimum Job Requirements

• Knowledge of Front Range flora, fauna, and ecosystems.
• Customer service experience.
• Must be 18 years or older.
• Able to work evenings and weekends.
• Must have or be able to obtain valid current First Aid and CPR/AED certifications.
• Acceptable background information, including criminal history.
• Valid driver's license and acceptable motor vehicle record.

 
Preferred Competencies

• Problem Solving & Decision Making: Ability to recognize needs, assess possible methods to meet needs, and act on solutions.

Preferred Job Requirements

• Bilingual in English/Spanish.
• Experience in leading nature hikes and classroom programs.
• Experience working with a land management agency.
• Experience working with emergency management.

 
Working Conditions and Requirements

WORK SCHEDULE: Depending on duties, may work predominantly weekends or on weekdays, some evenings, 3 – 5 days per week, 4 – 8 hours per day.

WORKING CONDITIONS: Physical ability to perform tasks in an outdoor environment in all weather conditions including lifting, moving on rough terrain. Work takes place in both an office setting and a field setting with continuous interruptions and background noises. Staff use cell phones for communications.
  
ACCOMMODATIONS:  Reasonable accommodations may be made to enable qualified individuals experiencing disabilities to perform the essential functions of this position.
 

Additional Job Description:

Last updated March 2024

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.

It’s a great time to join the City of Boulder!

Application Deadline:

March 17, 2024

Hiring Range:

20.15 - 24.65

This is a part-time hourly position.

Scheduled Weekly Hours:

20

Benefit Eligibility Group:

Temporary Type 1

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

The Education and Outreach (E&O) Representative fosters community connections to the outdoors. As a presence on the land, they welcome visitors; provide information and educational opportunities; monitor for safety; assist with emergencies; and encourage responsible recreation. They work at a variety of venues including the Chautauqua Ranger Cottage and community events, as well as on trails and at trailheads. This position specializes in initiating contacts with people in the Boulder community as well as those visiting from afar, helping to build understanding and deliver programs on OSMP’s diverse ecosystems. The E&O Representative also assists with recreation, youth, wellness, accessible, climate change, land management, and bilingual programming, keeping an eye out for barriers to accessing the outdoors and working to reduce them. Their efforts help advance OSMP Master Plan outcomes and strategies.

Job Description:

Essential Job Duties and Responsibilities

• Community Education and Outreach: Conducts education programs and provides outreach across the OSMP system at trailheads and along trails, in classrooms, and at community events. Uses and tracks educational props and media including maps, brochures, animal mounts, web pages, video, and other educational aides. Transports and sets up educational displays. Works with volunteers. Provides excellent customer service. Coordinates with work groups across the department.
• Safety & Responsibility: Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Uses all proper safety equipment. Reports all accidents and damage to city property. Understands department's emergency, wildlife, lightning, air quality and fire procedures. Provides for personal and public safety in all tasks.
• Reporting & Communications: Maintains records and writes reports of work performed and materials and equipment used. Understands department's communications procedures and protocols including emergencies. Documents relevant incidents.
• Uniforms & Engagement: Complies with all city and department policies; participates in professional trainings and development; and adheres to attendance and workplace uniform and attire policies. Uses E&O and City of Boulder communication protocols.

 
Required Competencies

• Customer Service: Ability to remain friendly and outgoing for several hours in a row, even in uncomfortable situations, extreme weather conditions and with large groups of all ages.
• Written and Oral Communication: Speaking or writing to communicate ideas, and making sure content is appropriate for the audience. Actively listening and demonstrating an openness to new ideas. Communicating tactfully. Providing excellent customer service skills.
• Flexibility, Humility, and Adaptability: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things. Responsive to feedback; coachable. Able to function effectively when directions or priorities change quickly.
• Teamwork: Working effectively as a member and leader of formal and informal teams with staff community members and volunteers. Understanding the interests and concerns of others and able and willing to share and receive information. Willing to help out in any capacity. Demonstrates direct, courageous communication by openly sharing successes and challenges to support team learning and individual growth.
• Building Collaborative Relationships: Developing, maintaining, and strengthening partnerships with others inside and outside the organization. Providing information, assistance, and support to others.
• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completing work in a timely and consistent manner. Able to work independently handling a wide variety of tasks and providing support to others.

Minimum Job Requirements

• Knowledge of Front Range flora, fauna, and ecosystems.
• Customer service experience.
• Must be 18 years or older.
• Able to work evenings and weekends.
• Must have or be able to obtain valid current First Aid and CPR/AED certifications.
• Acceptable background information, including criminal history.
• Valid driver's license and acceptable motor vehicle record.

 
Preferred Competencies

• Problem Solving & Decision Making: Ability to recognize needs, assess possible methods to meet needs, and act on solutions.

Preferred Job Requirements

• Bilingual in English/Spanish.
• Experience in leading nature hikes and classroom programs.
• Experience working with a land management agency.
• Experience working with emergency management.

 
Working Conditions and Requirements

WORK SCHEDULE: Depending on duties, may work predominantly weekends or on weekdays, some evenings, 3 – 5 days per week, 4 – 8 hours per day.

WORKING CONDITIONS: Physical ability to perform tasks in an outdoor environment in all weather conditions including lifting, moving on rough terrain. Work takes place in both an office setting and a field setting with continuous interruptions and background noises. Staff use cell phones for communications.
  
ACCOMMODATIONS:  Reasonable accommodations may be made to enable qualified individuals experiencing disabilities to perform the essential functions of this position.
 

Additional Job Description:

Last updated March 2024

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.

It’s a great time to join the City of Boulder!

Application Deadline:

March 17, 2024

Hiring Range:

22.20 - 27.10

This is a full-time hourly position.

Scheduled Weekly Hours:

40

Benefit Eligibility Group:

Temporary Type 2

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

The Education and Outreach (E&O) Senior Representative fosters community connections to the outdoors. As a presence on the land, they welcome visitors; provide information and educational opportunities; monitor for safety; assist with emergencies; and encourage responsible recreation. They work at a variety of venues including the Chautauqua Ranger Cottage, community events and in classrooms, as well as on trails and at trailheads. This position specializes in initiating contacts with people in the Boulder community as well as those visiting from afar, and deliver programs on OSMP’s diverse ecosystems, our response to climate change, and how we manage the land. The. The E&O Senior Representative also develops and coordinates recreation, youth, wellness, accessible and bilingual programming, keeping an eye out for barriers to accessing the outdoors and working to reduce them. Their efforts help advance many OSMP Master Plan outcomes and strategies. This senior position will manage and mentor a E&O Representative staff person.

Job Description:

Additional Job Description:

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.

Role Purpose:

Principal Accountabilities:

Minimum Education, Experience, & Specialized Knowledge Required:

Organization Reporting and Scope:

Additional Requirements:

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com