Total 2 Creative Writer job vacancies in Mid Valley City, Kuala Lumpur

ABOUT US

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

ABOUT POSITION

We are seeking a Technical Writer who will be a part of the Technical Writing team. The team's mission is to provide all Katalon users with the information they need to utilize our products successfully. This information should be structured to accompany them at every step of their journey, from the most simple uses to the more complex levels of operational capacity.

This goal is achieved by providing accurate, up-to-date, helpful, and easily accessible documents that are also stylistically, grammatically, and orthographically consistent. To make it happen, your responsibilities/opportunities shall be:

1. Gather information through research, interviewing, application testing, training, and product team meetings to develop accurate and complete product documentation;

2. Work closely with key stakeholders to deepen technical understanding of the product, releases, and business goals in order to:

• Define and implement documentation changes;
• Continuously improve documentation;
• Collaborate on Jira and Confluence effectively to track and record documentation tasks;
• Research and correct documentation defects;
• Attend and participate in meetings/stand-ups/demos for projects and tasks owned by the writer;
• Perform other duties as assigned by the line manager.

• Proven Expertise: Successful background in UI/UX design, UX writing, or customer support with a customer-centric focus.
• Language Mastery: Must excel in English, the daily working language.
• Tech Trend Enthusiast: Keen interest in staying updated on evolving technical communication trends.
• Research Prowess: Ability and eagerness to delve into technical topics for comprehensive understanding.
• Detail-driven: Meticulous with a user-centric mindset for effective product development.
• Clear Communicator: Strong verbal and written communication skills for efficient team collaboration.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package: Embrace periodic performance and 13th-month bonuses;
• Generous time-off: Enjoy 19 annual leave days, supportive allowances, and public holidays;
• Flexible work arrangements: Tailor your work to your needs by applying our hybrid working policy together with high-end working equipment;
• Vibrant international workspace: Fostering an Agile Culture at Viettel Building, D.10, HCMC;
• Premium healthcare coverage: For both you and your loved ones;
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

About Katalon

Founded in 2016, Katalon is the leading provider of a Modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch in 2016, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as AT&T, CVS Health, Tesla, Unilever,...Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit https://katalon.com/.

We are seeking a Senior Technical Writer who will be a part of a cross-talented product team named Technical Writing. The team's mission is to provide all Katalon users with the information they need to utilize our products successfully. This information should be structured to accompany them at every step of their journey, from the most simple uses to the more complex levels of operational capacity.

This goal is achieved by providing accurate, up-to-date, helpful, easily accessible documents that are also stylistically, grammatically, and orthographically consistent. To make it happen, your responsibilities/opportunities shall be:

• To plan, write, edit and revise technical information and documents, including user manuals, general overviews, configuration/installation instructions, tutorials, test plans, product specifications, and API documentation.
• Collaborate with the team of technical writers, and facilitate coordination with product and engineering teams.
• Assess, analyze and evaluate versatile audiences, from beginner testers to advanced QA engineers and QA managers.
• Create other client aids such as online demos, online videos, online help, guided tours, and other educational guidelines.
• Study and evaluate the user feedback to propose enhancements to documentation.
• Mentoring and training of more junior technical writers.
• Participate in developing information architecture and optimizations for our DITA CMS.

• The candidate must have at least 4 years of technical writing experience.
• The candidate must possess excellent writing and communication skills.
• The candidate must have ample experience in working with documentation tools and systems, especially DITA-based tools and Swagger/Postman.
• Candidates must demonstrate skills and experience working with various departments (internal teams) to build and own an end-to-end documentation process.
• The candidate can show their capability to adapt to a fast-paced work environment.
• The candidate will have to pay attention to explicit details and work on different projects simultaneously while prioritizing their tasks well.
• A personality with a positive attitude and confidence to tackle challenges
• Candidates with experience in working with the following will be preferred: DITA XML, HTML, CSS, Javascript, Groovy, Jenkins/CircleCI/Gitlab, Confluence/JIRA, Git & GitHub.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package including achievable Performance Bonus and 13th-Month Bonus
• 19 Annual leave days and other supportive allowances
• Flexible working time and place together with high-end working equipment at the high-class new office at Viettel Building (Dist. 10, HCMC)
• Diverse & International Working Environment with Agile culture
• Premium healthcare package for you and your loved ones
• A company trip every summer, an annual year-end party, team-building activities, and so much more fun are waiting for you!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.