Total 4 Business Manager job vacancies in Malaysia Kaula Lumpur

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist with the management of customer accounts, including updating customer information and collection of documents & payment details.
• Collaborate with cross-functional teams to improve customer experience processes and procedures
• Help and support organize and participate in customer events and promotions.
• Conduct customer satisfaction surveys and analyze feedback to identify areas for improvements
• Perform Market analysis and research on competitors
• Work with internal stakeholders to ensure campaign timelines.
• Perform other tasks and assignments as directed by the Management from time to time.

Job Purpose

• Responsible for data collection, conduct data analysis and identify underperforming areas in operations to improve the organisation's supply chain operations.

Job Accountabilities

• Provide recommendations to improve the overall operations and efficiencies of the applications, especially in ERP to support current and meet new business requirements.

• Identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the JDE / MTech application, BI Cognos, and other application systems.

• Consults with functional unit management and personnel to identify, define, document business needs and objectives, current operational procedures, problems, input, and output requirements.

• Acts as a liaison between departmental end-users and technical team in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.

• Analyse the feasibility of current process or systems, develop requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.

• Identify opportunities for improving business processes through information systems and assists in the preparation of proposals to develop new systems and/or operational changes.

• Participate in user acceptance testing and testing of new system functionality.

• Participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including SOP, technical and analysis. Help users to develop policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service.

Administer, maintain and support MFM Group of Companies Servers, IT related computer hardware & software, network infrastructure & its connectivity to ensure smooth operation.

Responsibilities: 

• Ensure efficiency in PC software, hardware support and high availability of network infrastructure for WAN (broadband) and LAN, wired and wireless communication within the Group of Companies.

• Proactively monitor, identify and resolve technical problems, network infrastructure, configure and administer IT related hardware/software problems to meet users’ expectations within a stipulated time.

• Maintain all IT related inventory and software licensing control.

• Generate / maintain appropriate technical documentation, system manuals, workflow processes, procedures and guidelines.

• Evaluate and recommend IT related hardware and software solution.

• Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time.

• Ability to integrate various hardware platforms, whenever necessary in different topology.

• Assist in every related area of network infrastructure and IT related hardware/software whenever required to ensure the continuous smooth running of the operation.

• To perform any other tasks or assignments as directed by the management from time to time

Plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives. Analyse industry trend (market, consumers and products), emerging technologies and best practices to continuously improve the online shopping experience.

Responsibilities: 

• Plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives. Analyse industry trends (market, consumers and products), emerging technologies and best practices to continuously improve the online shopping experience.

• Manage e-commerce platform covering content, digital marketing campaign, website performance, security and compliance to optimise users’ experience.

• Analyse competitive data provided from internal/ external platforms and recommend potential process improvements and cost-saving opportunities.

• Develop business relationships with e-Commerce key customers and partners/platforms to ensure strategic alignment and continuous customer satisfaction.

• Analyse sales statistics to identify insights to drive revenue and profitability. Assess effectiveness of all key metrics and monitor all e-commerce platform vendors’ service level to ensure optimal quality of services to customers.

• Develop and communicate key priorities of the e-commerce business (Channel, Customer, business development, path-to-purchase funnel, new opportunity, etc) to team members, leadership team and cross-functional partners.

• Collaborate with cross functional team and external parties to ensure alignment with e-commerce strategy. This includes demand planning, warehousing, logistics, IT, sales support and marketing.

• Perform any other task or assignment as directed by the management from time to time.