Total 48 Business Analyst job vacancies in Information Technology category in The United States of America

Job Objectives

To support AML Projects/CRs for Singapore and Regional entities

Key Responsibilities

· Participate in end-to-end projects for system implementation of MLS system

· Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

· Liaise with application teams across group and countries build the enhancements according to the technical solution plan Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

· Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

· Perform data mapping and process mapping with interfacing applications

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

· Test, maintain and recommend software improvements to ensure strong functionality and optimization

· Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

· Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

· Manage project change request approval windows and deployment schedule

· Facilitate and provide technical and testing support before and after production deployment

· Liaise with other units across IT and Business in the organization

· Manage external vendors for project delivery within schedule

Key Requirements

Must Have

· At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Hadoop, Apache, Jboss. Maria database and NoSQL

· At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

· At least 8 years of network and security experience to resolve firewall connection issue, integration issue, implementing load balancing and disaster recovery needs

· At least 10 years of experience in developing Unix Shell Scripting, SQL, Java and Python from scratch

· At least 10 years of experience in application and database design and UI/UX design

· At least 8 years of experience in business analysis, data mapping and process mapping

· At least 8 years of experience in Production Support Management, Incident and Problem Management

· Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

· Ability to multitask effectively and handle large amounts of data

· Highly driven, pro-active and a strong team player

· Excellent interpersonal skills and written and verbal communication skills

Good to Have

· Experience in Hadoop ecosystem and technologies

· Experience in NoSQL database or Big Data

· Experience in Control-M, and JIRA

· Experience in SharePoint and Confluence

Job Objectives

Part of the Agile Practice and adoption team at Bank, this role will be supporting agile transformation initiatives across within GTO. This role requires technical, business and transformation experience, and will be a hands on member of the team driving the long-term success of agile adoption at scale across the organization. As the agile coach the prime focus of this role will be to streamline processes and helping our squads to deliver better products in a faster and more efficient manner.

This role will involve:

a. Improve Agile delivery through targeted interventions including coaching, Training.

b. Identifying organisational impediments / improvement areas and implement customised solutions to improve productivity & quality.

c. Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs while constantly supporting the delivery teams to align to the Bank’s agile ways of working.

d. Work with the Agile Practice & Adoption team to create and implement metrics, dashboards to measure ways of working compliance, & process maturity.

Key Responsibilities

Agile Coaching & Training

· Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.

· Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile

· Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.

· Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.

Agile Transformation

· Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.

· Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.

· Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.

· Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.

Key Requirements

· 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.

· 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.

· Strong analytical and good problem-solving skills, data-oriented decision-making skills. Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.

· Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.

· Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.

· Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.

· First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.

· Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar

· Holding multiple advanced- level agile certifications including scaling agile

· Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.

· Business / Technology consulting experience at major companies will be a distinct advantage.

· Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.

· Proficient in performing document updates and maintaining standard operating procedures, Training manuals.

Job Objectives

· To lead and deliver with consistently good quality Bank’s AML systems enhancements/changes into Production

· To provide reliable and timely Level 3 investigative and fix-it support for all the Bank’s AML systems

· To provide reliable leadership and support during System Integration Testing and UAT phases.

· To manage and resolve Audit and Security findings timely

· To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible

Key Responsibilities

· Perform impact analysis on Project scope and document proposed solution and estimated required effort

· Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

· Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

· Define and ensure traceability from functional specifications to business requirements

· Ownership of the creation of functional design specifications and technical design document

· Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

· Review and contribute to test planning and design for SIT and UAT

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Provide input to impact assessment and estimation for Project Change Request

· Manage and work with vendor and internal Bank’s teams to successfully deliver committed scope for AML systems

· Manage and work with stakeholders during all phases of system changes delivery

· Coordinate and plan with Infra and change management teams for application deployment activities in Devops environment.

· Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Key Requirements

· AML system enhancements delivery experience in the banking industry

· Hands on experience in design and configurations/development work for the Netreveal AML application

· Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

· Strong Oracle SQL, PL/SQL and Unix skills

· Good application design operational impact awareness

Responsibilities:

· Develop and maintain Tableau dashboards to visualize complex data sets for actionable insights.

· Implement automated processes for dashboard refreshes and data updates to ensure real-time or near real-time analytics.

· Troubleshoot and resolve any issues with Tableau dashboards, ensuring optimal performance and functionality.

· Design and implement efficient data models to support Tableau dashboard development, ensuring scalability and performance.

· Collaborate with business teams to gather requirements and understand business needs for dashboard development.

· Conduct thorough data analysis using SQL queries to extract, manipulate, and transform data for reporting purposes.

· Develop and maintain Python scripts for data ingestion before loading into DWH.

· Stay updated on emerging trends and best practices in Tableau, data visualization, and analytics technologies.

· Provide guidance to business users on Tableau dashboards, best practices, and troubleshooting techniques.

Qualifications:

· Preferred Bachelor's degree in Computer Science

· Minimum of 5 years of experience as a Data Analyst, with a focus on Tableau dashboard development and SQL development.

· Strong proficiency in Tableau Desktop including dashboard design, layout, and optimization.

· Experience with automating Tableau dashboard refreshes using Tableau Server.

· Expertise in troubleshooting Tableau dashboard issues, identifying root causes, and implementing solutions.

· Solid understanding of data modelling concepts and best practices for Tableau dashboard development.

· Proficiency in SQL programming for data extraction, manipulation, and analysis.

· Experience with Python scripting for data ingestion and integration is an added advantage.

· Strong analytical skills with the ability to translate complex data into actionable insights.

· Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Job Objectives

The Bank is looking for an experienced business analyst for the core Treasury IT team to support the bank’s treasury division for the business with Commodities, Credit Derivatives, FXD, IRD, FX, MM, Fixed Income products in Singapore, Thailand, Indonesia, Malaysia, China and its overseas branches across the globe.

This role is for the Global Markets Programme – Risk Project implementation using Murex v3. The role is based in Singapore and requires interaction with users and stake holders in Singapore & overseas.

The system analyst role is responsible for the delivery of strategic projects or tactical changes for the bank’s treasury division. The focus is on the roll out of the Murex - Risk related deliveries for the Bank and branches. The role requires the successful candidate to gather requirements, work with the vendors and drive the testing with the end users to ensure a successful deployment of the project.

Key Responsibilities

· Self-motivated risk management professional with an interest in delivering strategic change solutions to enable effective solutions around traded risk management

· Good understanding of key market risk concepts (eg. traded products, VaR, stress testing, risk/limit management)

· Good understanding of key credit risk concepts (eg. traded products, counterparty risk, credit approval process, limit management, excess management)

· Strong technical knowledge specially in Murex domain

· Good business domain knowledge of banking & trading book

· Good understanding of datamart and simulation module in GMP

· Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders

· Good problem solving, analytical, synthesis, system thinking and solutioning skills

· Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders

· Strong influencing skills to achieve alignment up and down the organization

· Experience in implementing large-scale, highly available applications or other large project implementation

· Proven result-oriented person with a focus on delivery

· Good understanding and experience in software development cycle

Requirements:

Required Skills

· Experience working with MUREX

· Functional understanding of counterparty risk and pfe

· Experience in product pricing methodologies

· Experience in VaR, MRA, MRE Configurations

· Understanding of the model assignments, market data, Rate curves etc.

· Understanding of simulations and datamart module

· Strong technical & functional background.

Optional Skills

Education:

· Bachelor's or Masters degree in computer science, engineering or in Finance domain

· Related professional/technical qualification will be advantageous although not mandatory

· Strong Murex Knowledge

Job Objectives

The Bank is looking for an experienced business analyst for the core Treasury IT team to support the bank’s treasury division for the business with Commodities, Credit Derivatives, FXD, IRD, FX, MM, Fixed Income products in Singapore, Thailand, Indonesia, Malaysia, China and its overseas branches across the globe.

This role is for the Global Markets Programme – Risk Project implementation using Murex v3. The role is based in Singapore and requires interaction with users and stake holders in Singapore & overseas.

The system analyst role is responsible for the delivery of strategic projects or tactical changes for the bank’s treasury division. The focus is on the roll out of the Murex - Risk related deliveries for the Bank and branches. The role requires the successful candidate to gather requirements, work with the vendors and drive the testing with the end users to ensure a successful deployment of the project.

Key Responsibilities

· Self-motivated risk management professional with an interest in delivering strategic change solutions to enable effective solutions around traded risk management

· Good understanding of key market risk concepts (eg. traded products, VaR, stress testing, risk/limit management)

· Good understanding of key credit risk concepts (eg. traded products, counterparty risk, credit approval process, limit management, excess management)

· Strong technical knowledge specially in Murex domain

· Good business domain knowledge of banking & trading book

· Good understanding of datamart and simulation module in GMP

· Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders

· Good problem solving, analytical, synthesis, system thinking and solutioning skills

· Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders

· Strong influencing skills to achieve alignment up and down the organization

· Experience in implementing large-scale, highly available applications or other large project implementation

· Proven result-oriented person with a focus on delivery

· Good understanding and experience in software development cycle

Requirements:

Required Skills

· Experience working with MUREX

· Functional understanding of counterparty risk and pfe

· Experience in product pricing methodologies

· Experience in VaR, MRA, MRE Configurations

· Understanding of the model assignments, market data, Rate curves etc.

· Understanding of simulations and datamart module

· Strong technical & functional background.

Optional Skills

Education:

· Bachelor's or Masters degree in computer science, engineering or in Finance domain

· Related professional/technical qualification will be advantageous although not mandatory

· Strong Murex Knowledge

Job Objectives

The Risk Management Team is within Group Banking Technology (GBT), supporting the bank’s Development and Technology Delivery teams to ensure the process compliance to Group policies and regulatory requirements.

This position serves as a Technology Risk Analyst for the risk management delivery as per the established processes and guidelines, the lead will drive the process to meet the Group policies and regulatory requirements. The lead will also contribute to drive continuous improvements within Risk Management Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior stakeholders and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priorities.

Key Responsibilities

· Independently plan, conduct, and coordinate risk management assignments. Review progress and evaluates results, which are communicated to the relevant key stakeholders.

· Independently manage and plans interaction with the relevant key stakeholders and delivery leads to establish/track/execute risk management plans.

· Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

· Degree in computer science/engineering or related disciplines.

- 3 years of hands-on technology risk management experience in the banking industry, preferably led a risk team before.

· Audit / Third Parties Risk Assessment / Obsolescence / Technology Risk Management experience

· Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

· Strong written and verbal communication skills.

Job Objectives

Application Development & Support – Application Development

System Analyst takes care of Application Development who is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications.

Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

To support multiple ongoing and upcoming large projects

To support the team’s suite of applications including

o Enterprise contact centre systems (IVR, CTI, Chat, customized modules)

o Outbound dialling systems

o Email and SMS notification

o IBM MQ, Tomcat and JBoss

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 6years

· At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

· Knowledge on Tetherfi Products will be added advantage

· Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

· Implementation experience in Avaya Contact Centre Products is a MUST.

· Independent, proactive and self-starter with excellent interpersonal and communication skills.

· Strong analytical and good problem-solving skills.

· Ability to work in a fast-paced and team-oriented environment.

· Must be a team player

Job Objectives

Under the supervision and guidance of Risk and Assurance manager to perform the following functions:

- To review IT project document prior submission to both internal/external auditor, Bank’s Group Risk management and Regulators.

- To provide guidance and advise PMO of development team for submission of project documentations

- To prepare statistic/status report when required.

The various training will be provided including the Bank's development methodology and Security policies

This role is suitable for candidate who has gone through development life cycle and interested in IT Risk management and Governance.

This role is to support project team and provide guidance to the team to comply to the bank development methodology and security policies/processes.

·

Key Skills:

- Familiar with IT development life cycle and preferably with past experience in developing application

- Competent in MS office, Excel, Powerpoint and Word

Good communication skills, with eyes for details and keen to learn

Job Objectives

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

· To support multiple ongoing and upcoming large projects

· To support the team’s suite of applications including

o Enterprise contact centre systems (IVR, CTI, Chat, customized modules)

o Outbound dialling systems

o Email and SMS notification

o IBM MQ, Tomcat and JBoss

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 6years

· At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

· Knowledge on Tetherfi Products will be added advantage

· Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

· Implementation experience in Avaya Contact Centre Products is a MUST.

· Independent, proactive and self-starter with excellent interpersonal and communication skills.

· Strong analytical and good problem-solving skills.

· Ability to work in a fast-paced and team-oriented environment.

· Must be a team player

Job Objectives & Responsibilities

Under the supervision and guidance of Risk and Assurance manager to perform the following functions:

• To review IT project document prior submission to both internal/external auditor, Bank’s Group Risk management and Regulators.
• To provide guidance and advise PMO of development team for submission of project documentations
• To prepare statistic/status report when required.

The various training will be provided including the Bank’s development methodology and Security policies.

This role is suitable for candidate who has gone through development life cycle and interested in IT Risk management and Governance. This role is to support project team and provide guidance to the team to comply to the bank development methodology and security policies/processes.

Job Requirements

• Familiar with IT development life cycle and preferably with past experience in developing application
• Competent in MS office, Excel, Powerpoint and Word
• Good communication skills, with eyes for details and keen to learn

Job Objectives

The Risk Management Team is within Group Banking Technology (GBT), supporting the bank’s Development and Technology Delivery teams to ensure the process compliance to Group policies and regulatory requirements.

This position serves as a Technology Risk Analyst for the risk management delivery as per the established processes and guidelines, the lead will drive the process to meet the Group policies and regulatory requirements. The lead will also contribute to drive continuous improvements within Risk Management Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior stakeholders and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priorities.

Key Responsibilities

• Independently plan, conduct, and coordinate risk management assignments. Review progress and evaluates results, which are communicated to the relevant key stakeholders.

• Independently manage and plans interaction with the relevant key stakeholders and delivery leads to establish/track/execute risk management plans.

• Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

• Degree in computer science/engineering or related disciplines.

• > 3 years of hands-on technology risk management experience in the banking industry, preferably led a risk team before.

• Audit / Third Parties Risk Assessment / Obsolescence / Technology Risk Management experience

• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

• Strong written and verbal communication skills.

Job Objectives

To perform Business Analyst role for facilitating IT related Regulatory projects within the Finance domain for the Bank, overseas subsidiaries and branches

Key Responsibilities

Candidates are expected to:-

a. Understand business function and analyze users requirements, make a clear scope of project, requirement and build consensus with users

b. Lead in analysis and scoping of data sourcing and functional requirements/ enhancements, functional/application design, functional specifications, discuss and obtain users agreements

c. Preparation of Functional, Non Functional & other documents required in compliance to SDM and procure sign off from Users

d. Prepare SIT test schedule and develop test cases and conduct SIT testing

e. Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing

f. To ensure the design & build is in line with the standard and all deviations are clearly articulated and agreed. The scope should be from sourcing from upstream till the final report generation

g. Review the code to ensure it does not break / Lead to performance issue

h. Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc.)

Key Requirements

The candidate must have 10+ years working experience in the following areas:-

a. Relevant experience in a Financial Institution for Regulatory Reporting specially on CRS reporting

b. Good understanding of core banking and treasury products and data requirement for CRS or regulatory reporting

c. Good understanding in SDLC phases

d. Capability in requirement analysis and functional design skills

e. Capability of self-learning and a quick learner

f. Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment

g. Experience with project management best practices/ methodologies/ project lifecycle

h. Ability to develop and maintain productive working relationships with colleagues in distributed global locations

i. Strong knowledge on MS SQL developer and should be able to write SQL queries

Job Objectives

To support AML Actimize TM L3 support for Singapore and Regional entities

Key Responsibilities

· Supporting AML Actimize L3 support for Transaction Monitoring system

· Liaise with application teams across group and countries build the fixes or possibly enhancements according tothe technical solution plan

· Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

· Plan technical deliverables, perform development works to meet project’s requirements within schedule

· Perform data mapping and process mapping with interfacing applications

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

· Test, maintain and recommend software improvements to ensure strong functionality and optimization

· Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

· Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

· Manage project change request approval windows and deployment schedule

· Facilitate and provide technical and testing support before and after production deployment

· Liaise with other units across IT and Business in the organization

· Manage external vendors for project delivery within schedule

Key Requirements

Must Have

· At least 10 years of working experience in IT industry

· At least 6 years of experience working with Actimize AML technology solution

· At least 6 years of experience / knowledge in Unix Shell Scripting, Oracle, Java and Python

· At least 6 years of experience in application and database design and UI/UX design

· At least 2 years of experience in business analysis, data mapping and process mapping

· Ability to multitask effectively and handle large amounts of data

· Highly driven, pro-active and a strong team player

· Excellent interpersonal skills and written and verbal communication skills

Good to Have

· Experience in Hadoop ecosystem and technologies

· Experience in NoSQL database or Big Data

· Experience in Control-M, Git, Jenkins, JIRA, Aldon

· Experience in SharePoint and Confluence

Job Title: System Analyst

Project: Multiple

Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

To support multiple ongoing and upcoming large projects

To support the team’s suite of applications including

• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
• Outbound dialling systems
• Email and SMS notification
• IBM MQ, Tomcat and JBoss

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 6 years

At least 10 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

Knowledge on Tetherfi Products will be added advantage

Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

Implementation experience in Avaya Contact Centre Products is a MUST.

Independent, proactive and self-starter with excellent interpersonal and communication skills.

Strong analytical and good problem-solving skills.

Ability to work in a fast-paced and team-oriented environment.

Must be a team player