IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!
voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
Your Day to Day
voco Orchard Singapore is looking for a dynamic and energetic Business Development Manager to join its team. As Business Development Manager , you will develop new sales opportunities in the allocated segments, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target.
Financial
- Manage assigned account base and business segments to exceed targets for total revenue
- Research market place to actively prospect and qualify potential new accounts
- Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue
- Maintain client files and update information daily in accordance with departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
- Negotiate rates within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
- Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process
- Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
- Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets provided
- Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented
- Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends
People
- Promote teamwork and quality service through communication and coordination with other departments
- Set a strong example as a senior team member to help create a positive and productive work environment that delivers results and is highly engaged
Guest Experience
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
- Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
- Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
- Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
Responsible Business
- Raise the awareness and reputation of your hotel and the brand locally
- Ensure guest safety is a priority with minimal interruptions or problems
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you
- Diploma/Degree in Business or Hospitality management or related disciplines
- Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development
- Working experience and proven track record in a hotel environment is highly advantageous
- Candidates with relevant experience may be considered for Senior Manager position.
- Strong presentation, commercial and communication skills
- Working knowledge of Microsoft Office.
- Working knowledge of other hotel systems such as Delphi, Opera would be an advantage.
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
