Job Purpose
The Technical Service Manager is required to meet the company’s objective of project services to be fulfilled quarterly reporting to the Business Unit Head.
Primary Duties and Responsibilities
The Technical Service Manager performs a wide range of duties including some or all of the following:
Project Management
- Define the scope of the project in collaboration with consultant
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Determine the resources (time, cost, bill of material, resources etc) required to complete the project
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Review the project schedule with customers that will be affected by the project activities; revise the schedule as required
- Determine the objectives and measures upon which the project will be evaluated at its completion
- Execute the project according to the project plan
- Set up files to ensure that all project information is appropriately documented and secured
- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
- Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
- Review & Approve the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
- Control the project to meet the KPI of turnaround time.
- Ensure that the project deliverables are on time, within budget and at the required level of quality
- Manage change request & escalation during the implementation
Management
- A group of engineers will report to the Technical Service Manager.
- To ensure the engineers adhere to the process of the project implementation life cycle.
- To ensure prompt reporting from the engineers’ activities and timesheet for claim purposes.
- To foster a strong teamwork among the engineers.
Leadership
The Technical Service Manager should demonstrate competence in some or all of the following:
· Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
· Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
· Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
· Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
· Lead: Positively influence others to achieve results that are in the best interest of the organization.
· Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
· Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
· Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
· Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Qualifications
Education
· University Degree in a related subject
Professional Certification
· PMP is advantageous
Knowledge, skills and abilities
· Knowledge of project management
· Sound knowledge in solutions like system & storage, networking, security, data centre networking, turn-key project implementation.
· 2 to 3 years planning and/or management experience
· 5 to 8 years in system Integration environment is preferred
