• You will provide advice, guidance and other assistance to Commanding Officers, management officials, supervisors, Equal Employment Opportunity (EEO) committees, employees or applicants on EEO program requirements and processes.
• You will manage the EEO informal and formal complaint processes.
• You will ensure that legal and regulatory requirements are complied with concerning the EEO complaint process.
• You will develop, promote, coordinate, implement and monitor Alternative Dispute Resolution (ADR) program initiative with the goal of resolving as many informal and formal EEO complaints as possible.
• You will develop, plan, promote, coordinate, review, monitor, evaluate and update EEO programs for each serviced activity.
• You will provide direct administrative and technical supervision to 1 Equal Employment Specialist.

• You will support the Child and Youth Program providing assistance to the manager(s) in the daily operation of the Child Development Center and School Age Care Program in program planning and delivery.
• You will serve as a team leader for program staff with responsibility for the operation and program in accordance with applicable regulations in one or more Children and Youth Programs.
• You will maintain control and account for the whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years.
• You will oversee arrival departure and supervise participants during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.
• You will plan, coordinate and conduct activities for program participants based on observed needs of individual children and youth.
• You will provide on-the-job training and instruction to team members and ensure team members follow safety, fire, fitness, health, and nutrition procedures.

Performs prevention-related coordinating functions within the Marine Corps Recruit Depot (MCRD), Embedded Preventive Behavioral Programs Capability (EPBPC) at the regional level in order to define and improve processes.  Informs, improves policy and program development, improve implementation and increase the effectiveness of prevention efforts across the region.  Serves as a special staff officer responsible for coordination of prevention policy and procedures between MCRD internal and external stakeholders such as:  Force Preservation stakeholders from subordinate units, installation and MCCS representatives, and off installation assets and resources.  Coordination shall also occur with the EPBPC Director and Regional Training Coordinator located at the closest Marine Expeditionary Force (MEF).  Coordination activities may include assessments of policy, services, training, programs, communications, and logistics.  Serves on MCRD regional behavioral programs workgroups, coalitions, and counsels.

Under the guidance of the Commanding Officer, and in partnership with stakeholders, describes the characteristics of behavioral prevention system issues at the regional level that cross multiple organizations and stakeholders.  Gathers input from stakeholders and makes recommendations to inform the development of policy and procedures in order to improve the effectiveness of training, services, and prevention programs.  

Works with MCRD regional stakeholders to draft directives, issuances, memoranda, policy statements, information papers, briefings, letters of instruction, memorandums of understanding, and contracts; and routes them for concurrence.  Applies strategies for continuous quality improvement in policy, training, and service delivery.  Develops and maintains effective relationships with stakeholders and uses group facilitation processes to advance stakeholder involvement. Changes approach and plans as needed based upon stakeholder feedback, management directives, and project requirements.    

Uses a variety of approaches to disseminate information to stakeholders.  Presents tailored presentations on statistical, programmatic, and scientific information for use by professional and lay audiences.  Applies conflict management and group dynamic facilitation strategies to resolve issues and overcome barriers. Incorporates strategies for interacting with persons from diverse backgrounds who have variability in their knowledge of the USMC, its culture, and social norms. Translates concepts and actions seamlessly between stakeholder groups.  Incorporates ethical standards of practice as the basis of all interactions with stakeholders.  Participates with stakeholders in identifying key policy and programmatic values, develops a shared vision as guiding principles for action. Contributes to measuring, reporting, and continuous improvement of organizational performance for EPBPC at MCRD and HQMC.

Coordinates with HQMC to formulate, administer and monitor the budget and manpower requirements for prevention programming in his/her respective regions.  Assesses the structures and functions of the prevention capability and provides recommendations to Commands and HQMC.  Monitors expenses and establishes proactive controls to ensure budgetary objectives are met.  Takes corrective action when budget variances occur.  Computes financial data and statistics to prepare reports and forecast budgets for execution and short and long range plans.  Analyzes profit and loss statements to identify discrepancies, needs, opportunities and efficiencies and initiates new practices and plans to operate more effectively.  Compares current and historical data to determine trends and anticipate future requirements. 

Adheres to safety regulations and standards.  Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours.  May travel to complete work assignments, and conduct or attend presentations, conferences, and meetings. 

Summary of Duties: 

• The incumbent’s responsibility, first and foremost, is to lead by example, to shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; creating a positive atmosphere and culture within the Review and Analysis Division and its constituent branches that reflects the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and wholehearted customer focus of its employees is the incumbent’s essential purpose and focus of main effort. 
• Supervises, coordinates, directs, plans, schedules, and trains Marine Corps Community Services (MCCS) security and loss prevention activities and program.  Security is provided for operating and support divisions that are composed of over 650 employees in approximately 66 different structures to include, but not limited to:  Marine Corps Exchange complex; Marine Corps Air Station Exchange; several  satellite retail stores, food service activities, etc. 
• Serves as technical advisor for MCCS security matters and is principal point of contact between MCCS military, and civil law enforcement agencies.
• Develops and coordinates short and long-range security and loss prevention plans and emergency action procedures. Develops and maintains the annual MCCS security budget and provides input to all levels of management. 
• Researches, audits, and evaluates security and loss prevention policies and procedures aimed at minimizing MCCS’s loss of resources.  Directs the activities of security personnel in their efforts to protect MCCS merchandise and property from theft, shoplifting, or other forms of dishonesty on the part of patrons or employees.  Suggests remedies and provides timely advice to all managers that control resources. 
• Analyzes issues and trends and develops recommendations to resolve substantive problems of effectiveness and efficiency in security, loss prevention techniques, and internal physical control.  Recommends revisions and changes in security procedures and policies to the Director, Review & Analysis. 
• Makes on-the-spot decisions and provides direction to MCCS personnel outside the Review & Analysis Division regarding security and loss prevention.  Supervises physical surveillance activity, reviews and analyzes reports, occurrences, circumstances or information relative to security matters and forwards findings and results to proper authorities. 
• Oversees and directs security personnel to conduct random checks of cash register reports, detail tapes, and conducts cash count verifications to determine, report, and verify discrepancies with cash handling procedures.  Serves as technical advisor for security operations within the department for functional managers. 
• Responds to break-ins, malicious damage, robbery or natural disasters involving MCCS property.  Is responsible for safe combination installation, and maintenance of burglar alarm intrusion systems.  The alternate Antiterrorism (ATO) and Force Protection (FPCON) manager, attending meetings as needed or in the absence of the Security Systems Analyst.
• Supervises employees to include assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, disciplinary actions, completing performance reviews, signing timesheets, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment.   
• Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Ensures implementation of an activity safety program in accordance with the Base Safety Program.  Advise employees of available safety regulations, instructions, materials and equipment.  Promptly reports workplace accidents/injury to the Human Resources Office. 
• Ensures that safety training is provided to employees.  Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions.  Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action.  Ensures minimal loss of duty by complying with “Return to Work” program initiatives, and following up on employee well-being.  Performs other related duties as assigned.

Based on established policies, incumbent carries out assigned task in Marine Corps Community Services South Carolina Semper Fit activities applying an understanding of the interest and needs of program participants. Assist supervisor with programs and activities sponsored by Semper Fit activities disseminating information, preparing facilities, etc.

Leads NF-2 Recreation Assistants and NF-1 Recreation Attendants in the accomplishment of work.  Relays instructions from the supervisor. Gets work started. Sets work pace.  Demonstrates work methods, and provides work-related guidance.  Ensures worksite material and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher level supervisor, and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security, safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency, or short term and nonrecurring basis.

Ensures all staff properly receive and direct patrons who call or visit a Semper Fit activity, providing information in person or by telephone concerning Semper Fit activities. Ensures all areas have a professional, customer service appearance at all times. Ensures only authorized patrons are participating in activities by checking ID cards and verifying all participants meet the eligibility criteria.

Performs and or assists in the operation of recreation activity. Based on established policies incumbent carries out assigned phases of designated activity applying an understanding of the interest and needs of program participants.  Typical assignments may include:  establishing scheduling and conducting tours and field trips. Demonstrates procedures common to activities, and instructs in the use of related equipment.  Conducts instructional classes in recreational area.  Helps to plan and coordinate details of recreational activities and maintain related supplies.  Assists in planning, scheduling and publicizing various activities to attract and motivate participants.  Cleans equipment, lockers, showers, floors and other assigned areas.

Responsible for Daily maintenance and cleanliness of specific facility areas. Performs daily safety inspections of facilities and corrects discrepancies or reports discrepancies that are beyond their control to appropriate personnel and supervisor.

Provides World Class Customer Service with an emphasis on courtesy.  Assist customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards.  Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties assigned.

SUMMARY OF DUTIES: Responsible for providing advanced product knowledge, educated recommendations and Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience.

Responsible for meeting personal and department sales goals. Coach Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing or other assigned areas. May be scheduled at the checkout, other departments sales areas, specialty category or customer service desk for coverage. Reports to the Sales Manager.

Takes advantage of all training opportunities to develop selling skills in product categories. Works with Team Members to develop their product knowledge within the category. Remains committed to learning about the brands and products sold within the store. Educates customers on product questions and provides suggestions when needed. Relays customer comments and concerns to the Sales Manager. Identifies opportunities to produce add-on sales through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Works with the Sales Manager to achieve daily and weekly sales goals. Assists Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved. Builds and nurtures loyal MCX customers.

Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Manager.

Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

Participates in all corporate-led training programs and works with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room. Assists customers and communicates positively in a friendly manner. Understands and operates within all service policies and exercises an “I can DO that!” mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

May handle customer special orders and merchandise requests. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility.

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

• You will coordinate response activities in the event of a sexual assault report.
• You will ensure victims are receiving direct and indirect services to receive guidance and emotional support during administrative, medical, investigative, and legal procedures.
• You will ensure sexual assault victims are properly advised of their options for restricted and unresctricted reporting.
• You will provide leadership with non-identifying person information within 24 hours of a restricted report of sexual assault.
• You will evaluate confidentiality and reporting requirements that could cause inappropriate release or disclosure of victim's identity and/or personal information.

• You will serve in the technical program director role for the Clinical Counseling Services staff providing psychological counseling and related services.
• You will stay current with evidence-based practices in behavioral health; utilizes program metrics, tools, and techniques related to substance misuse prevention and treatment to make program improvements.
• You will organize work, set priorities and determine resource requirements for all counseling center staff.
• You will determines short and long term goals and strategies to achieve priorities for all program components.
• You will develop tools for monitoring social work effectiveness to integrate into process improvement initiatives.
• You will maintain effective working relationships with Command and installation specific services; local state, and federal organizations; legal and other medical and behavioral health agencies.
• You will develops data bases, revises and implements professional service plans, business plans, and standard operating procedures in accordance with health accreditation standards, DoD and Federal law.
• You will educate and train on matters involving suicide prevention, stress and anger management, substance abuse, or other social issues to maintain mission readiness.
• You will plan and schedule ongoing work to be accomplished by all staff including administrative, clinical, prevention and drug demand reduction.
• You will provide clinical counseling services, victim advocacy and education/prevention in the areas of general mental health, domestic abuse and abuse or addiction to drugs or alcohol.

• You will provide professional and comprehensive advocacy services to individuals exhibiting a wide variety of issues related to being a victim or survivor of sexual assault.
• You will explain each of the reporting options available, including the exceptions and/or limitations on use applicable to each, and rights of a victim.
• You will conduct assessments with clients to determine required needs, evaluate safety and levels of risks.
• You will provide clients with information, referrals and applicable resources available.
• You will assist victims with prioritizing actions and establishing short-and-long-term goals related to recovery from sexual assault.
• You will conduct professional level/administrative educational and interactive training workshops/seminars on sexual assault.

SUMMARY OF DUTIES: Works as a HVACR Maintenance Mechanic on all MCCS-SC equipment and supervises NA and WG Maintenance Mechanics within MCCS SC Facility’s Department. Exercises full supervisory responsibility over the work operation. Enforces required safety and other related regulations in the workplace. Assigned as a purchase card holder. Determines equipment, supplies, and tools required to complete work. Contacts local vendors in the execution of the established purchase orders and regulations, involving appropriated and non-appropriated fund expenditures, for purchase of refrigeration and appliance spare parts and equipment. Assures that materials are ordered or are on hand, as not to delay the work. Maintains proper records of parts purchased and delivered. Provides reports of productions, with updates as required. At the end of each month, reviews and approves vendor's invoices for payment.

Plans work schedules, timekeeping, and sequence of operations for subordinates. Provides detailed work objectives, materials, and labor cost estimates for work orders. Assigns work to subordinates with work requirement, methods, and procedures. Instructs subordinates in new procedures and provides advice when problems arise. Develops plan assignments and methods as necessary to accomplish the work effectively and as economically as feasible. Develops performance standards for assigned employees. Evaluates employees on performance. Hears and resolves complaints and identifies developmental and training needs of employees. Finds ways to improve production or increase the quality of the work directed. Keeps supervisor informed of abnormal or special problems.

Maintains effective and efficient record/file system. Assists in the preparation on semi-annual and annual inventories and budget reports. Drives government vehicle. Ensures that all tenets of EEO are followed.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings at least quarterly. Advises employees of available safety regulations, instructions, materials, and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions.

Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with "Return to Work" program initiatives and following up on employee well-being.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other duties as assigned.

MAJOR DUTIES:

Responsible for the efficient operations of catering and events. Primary responsibilities are to proactively sell events space rental, and/or food, beverage, and services to authorized clients. Duties include prospecting for new business, both in person and via the internet and telephone. Engages in business activities that generate potential clients and promote the Club and MCCS, such as attending trade shows/bridal shows, hosting client site visits, making outside sales calls to potential clients, telephone selling, internet selling, and attending business networking events in the community. Meets with clients, discusses requirements such as date, number of guests, occasion, and explains services offered, i.e., room, decorations, menu, entertainment, etc.

Prepares client correspondence. Coordinates and hosts, in conjunction with activity managers, site visits to venues.

Perform full range of administrative duties. Maintains catering software database with all current account and client information, events and bookings data and history of sales activities for the account, client, and specific events. Communicates thoroughly when handing over client to MCCS staff for administrative and detailing duties prior to the event. Plans, organizes, and coordinates work. May supervise employees to include assigning and distributing work and reporting accurate time for payroll. Maintains accurate data of guest information on Transient guests. Represents MCCS in business networking events on installation and off–installation as needed. Ensures guest satisfaction. May plan command sponsored events within the facility such as command functions, professional military education, MCCS cultural events, Marine Corps Balls, etc. May coordinate food and beverage needs with appropriate club personnel by preparing banquet event orders (BEOs). Builds clientele from external markets for all catering, conference, and lodging venues. Promotes catering program marketing plan. May prepare private party brochures and advertising material in coordination with the Marketing Division.

Collaborates with Chef to update menus and packages on an ongoing basis for relevancy, with multiple price points and tiers of overall spending.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for assistance when problems arise.

Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

MAJOR DUTIES:  Manages a comprehensive retail inventory management program within MCCS SC Business Operations Division to maximize sales and profitability of the business units within the Division.  Reports to the Business Operations Director.  Executes and communicates Corporate and local programs to manage on-hand integrity, inclusive of cycle counts, Retail Inventory Management Application (RIMA), and executing inventory adjustments with proper research and justification.  May provide oversight for store replenishment team.  Provides recommendations to store management on areas of opportunity and implementation of internal controls and loss prevention initiatives in the area of inventory management. Assists with backroom operations to ensure meeting of enterprise standards. 

Coordinates inventory review schedules with management to ensure inventory accuracy, creating exception reports for areas requiring corrective action. Functions as Cognos subject matter expert to identify replenishment issues, gaps, and opportunities to improve business.  Provides oversight for execution and maintenance of planograms (POGs).  Identifies potential loss due to issues with product rotation and vendor credits.  Ensures that corrective actions were implemented on any inventory discrepancies noted. Maintains direct liaison with all managers and assists on inventory related problems. Monitors inventory databases in inventory management program and provides pertinent reports to managers. Analyzes problem areas in inventory management and provides necessary recommendations. Ensures that internal controls are implemented in the tracking and disposal of retail assets.

Mentors, trains, and leads by example.  Maintains the highest service levels communicating with all stakeholders, including customers, associates, and all levels of management.

Analyzes data using various software for key performance indicators, develops a thorough understanding of P&L statements, and prepares and presents associated reports.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Delivers a Dress Blue experience to all customers every day.  Strongly promotes the cultivation of MCX corporate culture, mission, core values and promotes Marine Corps Community Services at the store level.  Supports team-centric initiatives to enhance team member satisfaction.  Actively supports established standards of the EEO program and prevention of harassment. Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. 

This is a white-collar position where occasional lifting of up to 45 lbs. with assistance may be required including loading and unloading of trucks, carts, or pallets.  Performs other related duties as assigned.

SUMMARY OF DUTIES: 

The Replenishment Specialist is responsible for the effective execution of perpetual inventory accuracy inside the four walls of the store. Reports to the Warehouse Manager, Replenishment Manager, Senior Marine Mart Manager, Operations Manager, Store Manager or Retail Director.

Executes and communicates progress in both corporate and local programs to help manage on hand integrity, inclusive of cycle counts, Retail Inventory Management Application (RIMA) and executing inventory adjustments with proper research and justifications.  May work alongside a team responsible for store replenishment from backroom to sales floor including the disposition of all receipts.  Communicates with supervisor on areas of opportunity. Collaborates on areas to simplify and standardize multiple processes including “door to floor”.

Assists with sorting, sustaining and shining of backroom to enterprise standard.  May include processing receiving documentation and forwarding to Shared Services Center or Headquarters as required.

Assists with execution and maintenance of Planograms (POGs) and replenishment to corporate merchandising standards. Assists with identifying potential loss due to dated product rotation, vendor credits and available credits for returned merchandise. 

Subject matter expert on Cognos reports related to inventory movement. Uses merchandise reports to identify replenishment issues both within the four walls and down the supply chain.

Coordinates with management a review schedule of all replenished areas to insure a periodic review of replenishment and inventory accuracy is occurring throughout the store(s).  Uses exception reporting to identify merchandise categories requiring corrective action to protect sales and customer service levels.

May actively engage with sales managers to ensure RIMAscans are completed and follow through is executed to include inventory adjustments when necessary. Key player in year-end inventory planning, execution and researching variance reports.  Assists retail trainer to insure all Sales Associates are trained on Greensheets pertaining to replenishment and inventory accuracy.

May be assigned to a military clothing operation, at which time must be familiar with Wide Area Network Flow (WAWF) procedures for processing documentation dealing with Defense Logistics Agency Troop Support (DLATS) merchandise.

Mentors, trains and leads by example for associates to achieve best practice and brand standards.

Maintains highest service levels, and communicating with all stakeholders, including customers, associates and all management levels.

May be asked to support store operations in areas of POGs, replenishing sales floor, managing on hand integrity, receiving of products, backroom organization and other operational tasks.

May maintain some or all key holder standards; Opening, closing, vendor management, light custodial duties and register operations/cash handling.  May require additional training, certifications or licenses as required by the business / position including but not limited to, food safety training and military star card access. Participates in year-end inventory. Identifies and communicates potential risk of loss and/or theft.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the customer’s shopping journey every day.  Strongly promotes the cultivation of MCX corporate culture, mission, core values and promotes Marine Corps Community Services at the store level. Articulates MCX value stories and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.  Adheres to safety regulations and standards. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.  

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 45 lbs. with assistance may be required.  May require loading and unloading of trucks, carts, or pallets.

SUMMARY OF DUTIES: 

The Firearms Specialist provides a Dress Blue Experience, and executes departmental procedures and follows all firearms regulations. Reports to the Department Manager, Assistant Store Manager, Operations Manager or Store Manager.

Focuses on delivering a best in class customer experience and driving strong customer engagement with the firearms department.  Focuses on solution based selling, offering applicable accessories and services to the customer in addition to the firearm.  Required to strictly adhere to all governing bodies’ processes/requirements including but not limited to: ATF, FFL, DOD, Marine Corps, State, Corporate and local command for selling, handling, receiving, transferring, inventory management, and records management for all weapons and ammunitions.

Communicates with management to support customer inventory requests and general business needs.  Uses exception reporting to identify merchandise categories requiring corrective action to protect sales and customer service levels. Follows the special order process according to standard processes. Supports advertisement and promotional set up requirements including, merchandising, signing, pricing and other tasks as needed.

Must be flexible to support the operations of the building/command they work in.   Will actively engage with Sales Managers on all departmental operations including ensuring RIMA (Retail Inventory Management Application) scans are completed and follow through is executed to include inventory adjustments when necessary. Supports and participates year-end inventory planning, execution and researching variance reports. 

Will be asked to support store operations in areas of POGs (Planograms), replenishing the sales floor, managing on hand integrity, receiving of products, backroom organization, customer program engagement, cash register duties and other operational tasks both within and outside of the assigned department. May be periodically assigned to work in other areas of the store (outside firearms) when firearms workload is not present, is significantly diminished, or there is more staffing than required workload within firearms.

Mentors, trains and leads by example for firearms employees to achieve best practice and brand standards.

Maintains highest service levels, and communicating with all stakeholders, including customers, associates and all management levels.  Completes all required training to maintain Firearms eligibility. May work outside of retail in other firearms activities within MCCS including but not limited to the firing range, or target practice facility.

May maintain some or all key holder standards; Opening, closing, vendor management, light custodial duties and register operations/cash handling.  May require additional training, certifications or licenses as required by the business / position including but not limited to, food safety training and military star card access. Participates in year-end inventory. Identifies and communicates potential risk of loss and/or theft.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the customer’s shopping journey every day.  Strongly promotes the cultivation of MCX corporate culture, mission, core values and promotes Marine Corps Community Services at the store level. Articulates MCX value stories and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.  Adheres to safety regulations and standards. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.  

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 45 lbs. with assistance may be required.  May require loading and unloading of trucks, carts, or pallets.

• Incumbent serves as the clinical counselor for the Substance Abuse Counseling Center (SACC), Substance Abuse Program (SAP), Marine and Family Programs, Marine Corps Community Services and works under the overall supervision of the SACC Director.
• Performs a variety of professional tasks related to substance misuse service planning, community referrals and consultations, and in-service training.
• Performs screening and assessment, conducts education and non-medical counseling for active duty military and their eligible family members as space permits. Develops in conjunction with the SACC Director and appropriate staff, advocacy and outreach services to meet the needs of the installation/community.
• Assists with Quality Assurance projects as required.
• Receives general supervision from the SACC Director and Clinical Supervisor who allows the clinical counselor freedom of action in managing assigned caseload.
• Makes independent professional decisions and recommendations with a minimum of regular supervisory guidance.
• Provides thorough assessment, non-medical counseling and support services, and consultation services to clients who present for care with substance misuse and risk factors.
• Coordinates with community referral resources in the development of specific treatment programs. Interviews individuals and family members to explore and analyze factors influencing personality development and family structure in relation to the development of symptomatic behavior patterns and complicated interpersonal problems.
• Determines facts and conditions surrounding the difficulties in coping with various life situations and draws conclusions as to the underlying causes/contributing factors of the problems and the associated consequences to individual clients and their families.
• As appropriate, obtains additional social and personal information from significant others in the client's lives to ascertain the full scope and impact of the problems presented.
• Analyzes and evaluates the information obtained and makes use of other social and medical consultation resources as required. Independently devises workable individual service plans (e.g., individual counseling, family counseling, referral for higher level of care, etc.) and provides direct non-medical services using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance misuse.
• Make referrals to other social or medical resources, as appropriate.
• Uses skills in individual, marital, family, and group counseling to assist clients in understanding, accepting, and alleviating their problems.
• Provides continuing supportive services to clients and families.
• Participates in training as required.
• Attends conferences and meetings of professional and other relevant associations.
• Keeps the Director and/or Clinical Supervisor informed on potential issues and concerns that can affect the viability of the SAP.
• Provides Critical Incident Reports (CIRs) to the Director when warranted.
• Performs various administrative duties in support of services provided.
• Keeps up-to-date on clinical training and closely related areas in the field, with an emphasis on substance abuse intervention, assessment, and treatment through membership in professional societies, continuing education, training, and literature.
• Compiles statistical data of services provided for review and analysis by supervisor; assists with quality improvement projects as assigned.
• Provides World Class Customer Service with an emphasis on courtesy.
• Assists customers and communicates positively in a friendly manner.
• Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
• Adheres to safety regulations and standards.
• Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
• Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours (to include evenings and/or weekends as necessary).
• Performs other related duties as assigned.