Do you have great administration and customer service skills? Are you looking to develop a career in Retail whilst working in a world-class museum?
About us
The Science Museum Group (SMG) consists of five world-class national museums, each with shops and online stores with annual turnover in excess of £5million. We offer a wide range of product categories including toys, clothing, apparel and food.
The Merchandising team at SMG help to ensure the products we sell are relevant, engaging and profitable, and ensure our retail spaces are appropriately stocked with the items our visitors want.
About the role
We are looking for a Merchandising Assistant to join our Retail department! This is a great opportunity for someone looking for an entry level position in a Merchandising team and looking to take on more to progress their career and personal development.
As first point of contact for the Merchandising team, you'll support the team to ensure all Museum sites are adequately stocked in order to keep the shops full and achieve the sales plan. Whilst managing a busy inbox for the team, you will also raise purchase orders and help with organising the timely delivery of merchandise/products.
You will maintain administrative systems and processes for our merchandising activity. As the first point of contact for enquiries, you will also support our EPoS system and work closely with other teams in the retail departments to help resolve issues and communicate sales information.
You will also support with maintaining spreadsheets for monitoring data, and generally ensuring the team runs smoothly on a day-to-day basis. This will also include raising purchase orders and processing invoice requests, collaborating with the finance team to achieve this.
As we endeavour to offer flexibility where possible, this role will work to a hybrid working pattern with an onsite presence at the Science Museum, London.
Contract: Full time 35 hours per week, Permanent
Salary: £23,933 per annum
Download the Vacancy Information Pack file under 'Attachments' on this vacancy listing on the Science Museum Group website for more details about the role and the application process.
About you
We are open to how you have gained your administration experience - Above all your outstanding customer service, keen eye for detail and ability to keep organised will be the priority.
Having previously supported a busy, dynamic team; you will be well organised, have good IT skills, and an active team player. Flexible and responsive, you can communicate well with a range of people and enjoy working with others.
Knowledge of basic financial administration experience will be helpful but not essential.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
What we offer
Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We understand that work/life balance and wellbeing is crucial to our colleagues, so we offer the perks listed below, as well as support for things that happen in life such as parental and adoption leave, sickness, and career breaks.
- Support with personal and professional development
- 27 days annual leave in addition to bank holidays
- Employee assistance programme
- Enhanced contributory pension
- Unmind App and other wellbeing support
- Interest-free loans
- Days Out discounts
- Health & Dental Insurance
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
