Total 2 job vacancies by Glints Singapore Pte. Ltd.

Title: Technical Writer

Location: Singapore

Perm

Expectations:

• Collaborate closely with diverse teams, including Solution Architects and Developers, to gain a profound understanding of the product and documentation needs.
• Engage with the development team to pinpoint documentation storage, enhance, and decide on optimal solutions for data compilation and centralized storage.
• Craft documentation of superior quality and compose technical specifications in a clear and comprehensible manner.
• Generate content optimized for usability, maintaining a consistent voice across all documentation.

Additional Criteria:

• At least 3 years of experience in a comparable role.
• Demonstrated track record in composing software documentation within the technical writing domain.
• Proficiency in delivering meticulous and high-quality documentation.
• A background in QA Testing would be advantageous.

Technical Support Engineer
Responsibilities:
1. Ensure the stability of the video cloud products. Monitor the quality of online video services. Ensure that online incidents are solved completely, and understand every key point in the process of problem solving
2. Have a general understanding of our services and related systems. Being capable of setting standards to improve the efficiency of problem handling and reduce the probability of accidents happening greatly
3. Summarize the pain points in the use of the system periodically, and give suggestions to improve the service efficiency of the system
4. Document the summarized experience to form a knowledge base to facilitate knowledge sharing within the team.
5. Understand the system architecture deeply, and implement the data-indicator-and technical- driven product development. Propose a technical plan to the responsible system, and enable the implementation of the plan.
6. Analyze and summarize the technical issues and processing procedures, and propose effective suggestions and improvement schemes
7. Communicate with customers and product managers in an efficient way, and promote R&D work to meet what customer needs. Be capable of controlling the overall progress, quality and risks of the project

Requirement:
1. 3 to 8 years of technical support related working experience.
2. Bachelor’s degree or equivalent in the Computer Science, Computer Engineering or
Information Technology.
3. Candidates will be handling customers are based out of Mainland China.
4. Excellent communication, relationship building skills and comfortable managing multiple products, projects and customers.
5. Familiarity with video\audio related protocols, networking protocols(http,https,tcp,udp .etc) and CDN technology is a plus.
6. Strong problem solving and analytical skills
7. Familiarity with build/deployment/runtime tools e.g. Maven, Git, CocoapodsTechnical Support Engineer