Total 59 Logistic Specialist job vacancies in Kuala Lumpur

WHAT YOU WILL OWN :

• With the world as your platter, you will identify and source top talents across multiple functions and job levels, including but not limited to Customer Service, Commercial, Vendor Operations, Service Operations etc.
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary: We are seeking a dynamic and results-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will play a crucial role in attracting, sourcing, and hiring top talent to meet our organization's staffing needs. This position requires a proactive individual with excellent communication skills, strong interpersonal abilities, and a deep understanding of recruitment best practices.

Responsibilities:

 

• Develop and implement effective recruitment strategies to attract high-quality candidates for various positions within the organization.
• Source candidates through multiple channels, including job boards, social media, professional networks, referrals, and direct sourcing.
• Review resumes, conduct pre-screening interviews, and assess candidate qualifications to determine fit for open positions.
• Coordinate and schedule interviews with hiring managers and candidates, ensuring a positive and efficient interview experience for all parties involved.
• Collaborate with hiring managers to understand staffing needs, job requirements, and candidate preferences.
• Build and maintain relationships with external recruitment agencies, universities, and other talent sources to expand the candidate pipeline.
• Manage the applicant tracking system (ATS) to track candidate progress, maintain accurate records, and generate recruitment reports as needed.
• Stay abreast of industry trends, best practices, and emerging recruitment technologies to continuously improve recruitment processes and outcomes.
• Assist in the development and implementation of employer branding initiatives to enhance the organization's reputation as an employer of choice.
• Participate in recruitment events, job fairs, and networking activities to promote the organization and attract top talent.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 1 year of experience as a Talent Acquisition Specialist, Recruiter, or similar role, preferably in a fast-paced environment.
• Strong knowledge of recruitment techniques, tools, and best practices.
• Excellent communication skills, both verbal and written, with the ability to build rapport with candidates and hiring managers.
• Fluent in English and Mandarin is preferred to liaise with Chinese counterparts.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

• Plan and execute engaging marketing campaigns aligned with business goals.
• Optimize marketing campaigns for higher conversion rates.
• Analyze campaign data to improve strategies and maximize results.
• Collaborate on compelling content and ensure consistency in messaging.
• Present campaign results and provide insights to stakeholders.
   

About ThoughtFull: 

ThoughtFull's vision is to make access to end-to-end mental healthcare seamless and affordable in Asia. Via our mobile apps ThoughtFullChat (“TFC”) and ThoughtFullChat Pro (“TFC Pro”), our proprietary architecture enables users to access, and mental healthcare professionals to provide personalised best-fit mental healthcare.  

With a focus on better stress, anxiety, and depression management, TFC is the first port-of-call for users to seamlessly access end-to-end mental healthcare from self-serve learning tools, progress tracking, therapy, as well as 1-on-1 daily bite-sized coaching with best-fit certified mental health professionals anytime, anywhere. TFC Pro is a one-stop platform for mental health professionals to build a digital practice that is insights-based, data-driven, and scalable.  

ThoughtFull partners with key ecosystem players including top insurers, healthcare providers and employers regionally to both normalise and scale access to mental healthcare services. 

Job Description for Marketing Operations Specialist 

What you will do:  

• End-to-end management (from ideation to execution) of brand awareness and lead generation campaigns across all brand communication platforms. 
• Manage social media channels which includes implementation of content calendar, social media posts, oversee creative output and social media moderation. 
• Working closely with various stakeholders to ensure that all marketing requests are actioned.  
• Work closely with Marketing Lead on strategy and execution of digital and on-ground campaigns in line with the brand’s roadmap. 
• Support partnerships and events with content amplification initiatives across various medium (eg: videos, podcast, webinars etc)  
• Optimise content across Thoughtfull’s various platforms guided by measurable output in conversion funnels, SEO and Google Analytics 
• Track, maintain and analyse key metrics report to measure efficacy of marketing efforts. 

About You:

• At least 3-5 years of experience in Digital marketing or Content marketing. 

• Project management skills and attention to detail. 
• Hands-on experience with SEO and web traffic metrics. 
• Data-driven with a knack for user insights and data analytics. 
• Impeccable verbal and written communication skills. 
• Working knowledge of various social media platforms and content formats such as podcasts, videos. 
• Experience in running marketing campaigns on Google, FB, IG, LinkedIn and using tools such as Google Analytics, Branch and Canva. 
• Experience and well versed with CRM platforms such as Hubspot, Salesforce, Zho etc. 
• A creative person with a knack for storytelling. 
• Graphic design experience will be an extra advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Job Description:

• Proactively reach out to existing clients via phone to understand their needs and concerns.
• Build and maintain strong, positive relationships with clients by providing exceptional service and support.
• Guide clients on effectively using our job posting platform to maximize their recruitment efforts.
• Offer assistance, troubleshoot issues, and provide solutions to client inquiries and concerns.
• Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.
• Generate regular reports summarizing client engagement, feedback, and retention rates.
• Cross functional backups when necessary

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Job Requirement:

• Candidate should possess SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field
• Preferably at least 1 years of doing outbound calls/Telesales
• Able to communicate in Mandarin language
• Excellent communication and interpersonal skills.
• Able to work independently in a fast-paced environment
• Strong persuasive and negotiation skills to engage potential leads effectively.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Familiarity with CRM software and basic computer skills.
• Positive and resilient attitude towards handling rejection and objections.
• Good team player, positive attitude, and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

Position Overview:

We are seeking a motivated and enthusiastic Lead Acquisition Specialist to join our dynamic team. In this role, you'll take the lead in connecting with potential customers via phone, showcasing our outstanding products/services, and employing your persuasive communication skills to ignite sales success. You'll be the driving force behind our sales endeavors, initiating conversations with potential customers, highlighting our impressive array of offerings, and leveraging your communication finesse to achieve thriving sales results.

 

Language Requirements:

The ideal candidate should be fluent in both English (Primary) and Mandarin to effectively communicate with a diverse customer base.

 

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

 

Key Responsibilities:

• Conduct outbound calls to potential customers in order to introduce our products/services and generate sales opportunities.
• Utilize persuasive communication skills to engage prospects, address their inquiries, and handle objections effectively.
• Maintain accurate and up-to-date records of all interactions and sales leads in the company's CRM system.
• Meet or exceed daily/weekly/monthly sales targets and KPIs set by the management.
• Collaborate with the sales team to ensure a seamless customer experience from initial contact to purchase.
• Stay informed about the latest product/service features and updates to provide customers with relevant information.
• Develop a strong understanding of the company's offerings to address customer needs and tailor sales pitches accordingly.
• Provide exceptional customer service to build and maintain lasting relationships with clients.
• Participate in regular training sessions to enhance selling techniques and product knowledge.
• Contribute to team meetings and share insights to improve campaign performance.

 

Qualifications and Skills:

• Minimum SPM
• Proven experience in telesales or telemarketing, preferably in an outbound campaign setting.
• Excellent communication skills in English and Mandarin.
• Strong negotiation and persuasive abilities to convert prospects into customers.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Proficiency in using CRM software and other sales tools is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to handle rejections and maintain a positive attitude during sales interactions.
• Good time management skills to prioritize tasks and maximize productivity.

 

Note: The above job description is subject to change based on the business needs and requirements.

Key Responsibilities:

• Performing risk assessments and evaluation of company's exposure to the market
• Preparing various trade reports and data analysis
• Preparing daily client account analysis
• Monitoring pricing connectivity
• Monitoring client trade flow and execution 6. Liaise with various departments on all aspects of client trading

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 6 months of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 3 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Eager to learn and passion in Risk Management or Trading
• Able to work as Shift base Day/Night/Overnight shift/Weekend

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

About Rystad Energy

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent research and market intelligence company, providing data, analytics, advisory and energy education services to clients exposed to the energy industry across the globe.

Rystad Energy is a rapidly growing company providing next generation energy-focused analytical tools, advisory and education. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement.

The role

Rystad Energy is looking for a dynamic and highly motivated Client Solutions Specialist to drive adoption of our data and analytics products by ensuring clients receive the training and resources needed to be successful.

Working closely with the product teams and end users, the Client Solutions Specialist will develop deep domain expertise Rystad Energy’s Clean Tech and Renewables & Power solution groups, and be conversant in building out workflow-focused use cases for clients.

The position is responsible for the end-to-end learning and training process, from developing training and learning material, to engaging clients and developing a deep understanding of our clients’ roles and workflows, and finally to delivering high-impact trainings and supporting clients on their queries.

The Client Solutions Specialist role will support our APAC-based clients subscribing to the aforementioned Low Carbon solutions and will work closely with clientele from within various segments of the energy system, including E&P, supply chain companies, clean tech companies, power and renewable developers, financial institutions, and governments. Working in a global team, the individual must be a self-starter, have strong communication skills, and be willing to collaborate across time-zones and travel. The role will be based in Kuala Lumpur, Malaysia or Jakarta, Indonesia and will report to the Head of Client Solutions - APAC (based in Sydney, Australia).

Key Responsibilities

· Conduct dynamic and impactful workflow-focused in-person or virtual training sessions for our valued clients to enhance their knowledge and understanding of our products and services.

· Develop engaging and innovative training and learning materials for our clients and the Learning Center, ensuring that the content is always up to date with the latest industry developments and tailored to our client’s specific interests.

· Measure and evaluate the effectiveness of our training programs to continuously improve our methods and enhance engagement among our clients.

· Build and cultivate a robust network of key users and stakeholders in the learning community to expand our reach and influence.

· Provide valuable product feedback to our product managers based on insights gained through client interactions and feedback.

· Ensure prompt and comprehensive responses to client queries, demonstrating a commitment to excellent customer service and satisfaction.

· Keep accurate and up-to-date engagement information in our CRM system to enable data-driven decision-making and better serve our clients' needs.

Skills & Attributes for Success

· Minimum Bachelor’s degree in Economics, Finance, or Engineering.

· 3-5 years of working experience preferred.

· Proven experience delivering engaging and effective training programs in a fast-paced, client-facing environment.

· Strong industry knowledge and a passion for keeping up with the latest trends and developments.

· Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

· Strong analytical skills and attention to detail, with the ability to use data to inform decision-making.

· Working knowledge and interest in the Energy space.

· Advanced MS Office knowledge, with the ability to create compelling and visually appealing training materials using PowerPoint, Word, and Excel.

· Language requirements: fluent English, complemented by professional-level proficiency in Mandarin. Proficiency in Japanese will be advantageous.

· Certificate in Training and Assessment is an advantage.

Application deadline: 29 April 2024

As an IT specialist, you will be responsible for supporting QCP’s IT infrastructure and operations as well as business continuity controls on-premise and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve resilience, and achieve our business goals.

 

Role

●       Helpdesk and IT Service Management support

o   Provide first level support to QCP users for the remediation of IT issues across three shifts

o   Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.  

o   Ensure proper recording, documentation and handover of issues to the next shift

o   Monitor and report on IT service level trends and production incidents

o   Maintain IT Configuration Management Database (CMDB) and ensure that the CMDB is up to date

o   Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation

o   Manage after office hour emergency change

 

●       Incident and Problem Management

o   Follow up on incidents and problems to their resolution

o   Support QCP’s production and security incident management frameworks. Handle production incidents and ensure timely escalation of security incidents

 

●       BCM and IT DR Support

o   Support QCP’s Business Continuity and IT Disaster Recovery (DR) program. Assist in conducting and maintaining Business Impact Analysis (BIA) assessments, document IT system DR requirements, and provide IT DR program advisory support

o   Assist QCP’s testing of IT DR plans and resilience capabilities

o   Conduct periodic review of infrastructure to identify single points of failure and remediate them

o   Maintain central inventory of system data backup requirements; coordinate data backup and restoration testing

 

●       IT Ops Support

o   Support IT Security training and awareness sessions

o   Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking

o   Support vulnerability scanning and coordinate penetration testing of on-premise and cloud workloads

o   Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors

• 2-3 years of working experience in Helpdesk, Server, Network, IT Service Management,  IT Disaster Recovery and/or IT operations capacity
• Strong inter-personal and communication skills
• Excellent strategic, problem solving, and analytical skills, with keen attention to details
• Exposure to DevOps, and cloud platforms such as AWS and Azure would be valuable
• Experience supporting core IT infrastructure such as servers and network would be a plus
• Team player and ability to work independently when the need arise
• Industry certifications and knowledge of relevant frameworks (e.g. ITIL, COBIT, TOGAF, CBCP) would be a bonus
• Fresh graduates with relevant internship experience could be considered

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

As an E-Commerce Specialist you are a part of the team responsible to maximize the sales & profit in Southeast Asia markets across our digital sales channels. You balance commerciality, inspiration and brand integrity in all activities and analyze E-comm KPIs to secure right timing. You work according to the Monki DNA and our H&M Group values, standards, policies and procedures, always being an active role model. 

Key responsibilities:

 

• Responsible for overall performance in online sales channels through driving traffic, acquiring new customers and maximizing the commercial plan. 
• Secure right timing, pricing, activities and product presentation, taking necessary actions to drive selling.
• Follow up on performance and freshness of stock.
• Ensure balance of commerciality, inspiration and brand integrity in all activities.
• Interact and work with different stakeholders.

We are looking for a highly analytical Business Finance Associate to join our Regional team based in Singapore, overseeing the business in foodpanda APAC markets.

The Business Finance Specialist will collaborate with multiple stakeholders across the APAC region and will support the team in reporting, analysis, automation, and process improvement. The ideal candidate will have a track record as a significant individual contributor as well as a strong team player. The individual will have exceptional attention to detail, but will also be a strategic thinker, excited by the opportunity to test ideas and lead projects that impact the company.     

Responsibilities:

• Build strong relationships with internal stakeholders to understand business challenges and opportunities.
• Recommend solutions across the complex range of products and processes.
• Manage end-to-end data projects; identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, give recommendations, and create insightful automated reports
• Review day-to-day operation processes, identify areas of improvement and make actionable recommendations based on underlying analysis
• Perform finance operation process analysis, measure the operational impact from a broad range of variables and key indicators.
• Contribute to ad-hoc projects, and continually automate/streamline processes to improve business efficiency in the region.

THE ROLE

Working with the Publicis Social Community to support on community management and social-first content creation across our key brands.

KEY RESPONSIBILITIES

• Community Management
  • You will work with social teams to do daily community management across FB, IG, TikTok, YouTube – responding to queries and comments with guidance from an approved FAQ sheet
  • You will do the necessary escalations to clients, when there are social issues that require further inputs
  • You will explore ways of engaging with the online community to drive higher interactions and build an active and dynamic community
• Social-First Content Creation
  • You will be required to brainstorm and ideate for culturally relevant content ideas, that reflect what’s trending across culture and social platforms like TikTok
  • You will be responsible for shooting and editing content using mobile phones and apps like Canva in best practice outputs
  • Content creation can be part of always-on content calendars or for on-ground events located within the Klang Valley
• Research and Other Support
  • You may be required to support our social teams in doing research on social to support social strategies or to provide guidance

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

As a Payroll Specialist, you will play a crucial role in ensuring accurate and timely payroll processing for the employees of the designated subsidiaries/ country. The job entails administration of Time and Attendance records, computation of salary payment, statutory submission and/ or benefit administration. The job will also requires the job incumbent to participate on various payroll related projects include system enhancements and SOP documentation etc.

Reporting to Rewards & Service Excellence Lead, your responsibilities included but not limited to: 

Job Description

• Process payroll for employees, ensuring accuracy and compliance with local regulations and internal requirements.

• Calculate and verify salary and compensation components.

• Review and validate payroll results by preparing reconciliation report or any other reports as required by the Subsidiary. This may include tax, statutory deduction and contribution reports.

• Perform monthly Time & Attendance verification and closing. Assist employees to manage irregular attendance records in the HR system. Address employees’ enquiries on their attendance records according to the HR policy.

• Work closely with Subsidiary HR to ensure correctness of Payroll related data, and when needed help to investigate the system issues and raise change request to enhance HR system.

• Review payroll process, procedures, making changes on the SOP while ensuring adequate controls are in place. Ensure all procedures are thoroughly documented and checklists shall be updated to ensure all essential process steps are followed through.

• Provide resolution on the service requests raised by subsidiary within stipulated service level agreement (SLA)

Job Requirements

• Bachelor’s degree in finance, Accounting, or related field is preferred.

• Preferably with 2-3 years of experience in payroll administration in Shared Service Center.

• Proven experience as a payroll specialist or similar role, with good understanding of payroll processing for Thailand.

• Familiarity with Thailand employment law, tax regulation and statutory requirements.

• Strong proficiency in Microsoft Excel.

• Thai speakers are encouraged to apply.

• This role is also open for Thai candidate who is willing to relocate to Malaysia.

Skills and Qualifications

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ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Meet our Hiring SLA by scouting and building relationships with talents, while utilising cutting-edge HR software for greater efficiency.
• Participate in projects related to various HR functions including employee onboarding and offboarding, employee relations, performance management, talent management, employee welfare, and office management.
• Provide data-driven solutions to leaders in the creation of development plans that meet progression/succession and retention needs.
• Actively collaborate on HR initiatives with multiple verticals in the department and organisation.
• Track and evaluate the quality and effectiveness of HR-Business solutions, and measure behavioural outcomes.
• Own the governance of processes and policies in the entire employee experience lifecycle.
• Own the process of ensuring that employees’ needs are met in the employee experience lifecycle.
• Help to keep everyone engaged with the organisation’s values and business direction, create systems to engage with employees and develop a feedback loop with the management team.

WHAT WE EXPECT OF YOU:

• A sense of urgency to get things done, and done well!
• The ability to work through ambiguity, adapt to changing priorities and needs, while handling multiple tasks with a positive, can-do attitude.
• Ability to strike a balance between business goals and people’s needs.
• Ability to execute on present challenges with a forward-thinking mindset to prepare for scale in the future.
• Expertise in building trusting relationships with employees at all levels.
• Strong communication, interpersonal, negotiation and presentation skills.

• A strong command of the English language, with excellent written and verbal communication skills.
• An incredible desire for accuracy and detail-orientedness.
• The ability to maintain the confidentiality of sensitive information.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly