Total 103 Digital Specialist job vacancies in Petaling Jaya

About the job

We want to fill this position with a strong contributor to the HR Services Function, working closely with the Centre of Expertise functions (COEs) and HR Business Partner team to ensure that HR strategies are translated into action in the most effective and efficient way leading to operational excellence.

Your assignment

In ensuring a consistent approach across Ikano Retail, you are required to ensure service delivery that are efficient and effective, by lending support in the establishing of related Standard Operating Procedures (SOPs) across various people cycle activities. You will also lead in the SO on-boarding programme, My Learning platform and HR related reports / dashboards.

You are to recommend on market best practices regarding HR key activities and employees’ life cycle, keeping in mind continuous improvement, effective solutions that are sustainable in the way forward. To support process improvement, you will work closely within the team in proposing digitalize/digitize solutions that supports the overall business direction.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

This Data Processing Specialist is responsible for data input validation and data cleaning (AU market) focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Processing Specialist at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

This Data Processing Specialist (Reference Data) is to support New Zealand market, responsible for data categorizing / data input validation focusing on specific industry/category (e.g., Beverages, Food, Health and Beauty Products). As a Data Processing Specialist in NIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

As the Digital Marketing Lead, you will be responsible for developing and executing comprehensive digital marketing strategies to drive brand visibility, customer acquisition, and revenue growth. This role involves leading a team, collaborating with cross-functional departments, and staying abreast of digital marketing trends.

Responsibilities

• Develop and implement a strategic digital marketing plan aligned with overall marketing and business objectives.
• Define key performance indicators (KPIs) and campaign goals.
• Plan, execute, and optimize digital marketing campaigns across various channels, including but not limited to PPC, display, social media, and native advertising.
• Coordinate with creative teams to develop engaging and high-performing ad creatives.
• Monitor campaign expenses, optimize budget allocation, and ensure cost-effectiveness.
• Utilize analytics tools to track and analyze the performance of digital marketing campaigns.
• Implement targeted audience strategies and segmentation based on demographics, behaviors, and other relevant criteria.
• Utilize data-driven insights to refine targeting strategies.
• Collaborate with marketing, sales, product, and analytics teams to align digital marketing strategies with broader business goals.
• Plan and conduct A/B tests and experiments to optimize ad performance.

• Bachelor's or Master's degree in Marketing, Business, or a related field.
• Proven experience in digital marketing, with a minimum of 3 years in a leadership role.
• Strong understanding of digital advertising channels, platforms, and technologies.
• Experience with PPC platforms (Google Ads, Bing Ads), social media advertising, display advertising, and programmatic advertising.
• Proficiency in analytics tools and data-driven decision-making.
• Excellent leadership, communication, and collaboration skills.
• Strategic thinking and the ability to align digital advertising efforts with business objectives.
• Familiarity with ad tech solutions and emerging trends in the digital advertising landscape.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

As our Contract Management and Procurement Specialist you will join our growing team in Malaysia covering Contract Management and negotiation of agreements with goods and service providers in close

coordination with legal, compliance and commercial stakeholders. In addition to initiating and coordinate regional B2B commercial engagements and initiatives with key vendors and partners including liaising with local and state-based government instrumentalities and regulators.

Your responsibilities will include:

• Developing and maintaining industry and market knowledge relevant to sourcing opportunities.
• Assisting in the development of localised service, support and procurement documentation and processes.
• Gathering and understanding requirements from various NEXTDC business units and
• translate these into local initiatives and assist and coordinating these with stakeholders from the parent company and other stakeholders.
• Managing contractual relationships with the aim of building strong supplier relationships and lowering risk, the total cost of ownership and ensuring compliance with technical and quality assurance requirements.
• Act as a delegate and represent the Legal, Compliance & Procurement functions at a local level on third-party engagements and project governance activities.
• Assist in developing key sourcing processes and procedures to ensure that NEXTDC supplier engagements are well structured and identify opportunities to consolidate and lower costs and promote standardisation levels across the organisation.

What you’ll bring:

• Demonstratable experience in the development and management of end to end bid and strategic sourcing strategies.
• Experience with contract drafting, review, negotiation and stakeholder management
• Detailed knowledge of risk management strategies and processes
• Ability to apply critical thinking to complex business issues
• Experience with contract management and vendor performance
• Exceptional planning, organisational and analytical skills
• Excellent written and verbal communication skills, ideally in multiple languages including

If this role sounds interesting to you, please get in touch today. Join us to help build the next chapter in NEXTDC’s amazing story.

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview
We are seeking a creative and dynamic individual to join our Creative team. In this role, you will be responsible for producing engaging and entertaining content for our social media platform. The ideal candidate is passionate about social media trends, possesses a deep understanding of all the social media platform, and has the ability to create content that resonates with our target audience.

Responsibilities

• Develop and produce creative and compelling content for our social media channel.
• Stay up-to-date with social media trends and challenges to incorporate relevant content into our strategy.
• Ensure that content aligns with brand guidelines and messaging.
• Collaborate with the social media team to implement data-driven improvements.
• Strong understanding of current trends, features, and algorithm.
• Strong communication skills and a creative mindset.
• Demonstrated ability to adapt to fast-paced environments and evolving trends
• Execute the posting of video content across various social media platforms in a timely manner.

• Strong creative and conceptual thinking, with a passion for developing unique and engaging content.
• Proficient in using content creation tools, graphic design software, and video editing tools.
• Comfortable using various digital platforms and staying updated on emerging content trends.
• A portfolio showcasing a range of content creation examples across different mediums.
• A team player with effective communication skills and the ability to collaborate with diverse teams.
• Ability to adapt to changing priorities and work efficiently in a fast-paced environment.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Job Responsibilities:

• Outbound call to save customer from churning from Company network.
• Provide accurate, efficient and quality service that exceeds our customers’ expectations.
• Submit daily feedback on saved to immediate supervisor.
• Adhere to escalation procedures of handling customer request & enquiry at all times.
• Maintain a high degree of responsibility towards customer confidentiality.
• Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• Required spoken language(s): English, Malay, Mandarin (an advantage)

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Senior Engineer, Firmware Engineering (Firmware Validation)

Location: KL COE, Petaling Jaya, Selangor, Malaysia 

Western Digital® 

We deliver the possibilities of data. YOU define what’s possible. 

What We Do 

We are focused on design and development of next generation firmware architecture and algorithms to deliver high performance and cost-efficient enterprise Hard Disk Drive (eHDD) products. As part of the globally diverse R&D team, you will be working in an Agile development environment with opportunity to learn and grow in multiple disciplines. We want our firmware engineers to be enthusiastic, creative and adaptive in taking on problems, because they are empowered to think and act like owners.  

Innovation has always fueled and nurtured growth at Western Digital. As trusted engineers and innovators, helping solve the world’s biggest challenges energizes us and gives us purpose. 

This position is based in Western Digital Tech and Regional Center (M), which is a Center of Excellence located in Petaling Jaya, Malaysia. It is currently only open to Malaysian as there is limitation of expatriate hiring in the guideline. 

What You Will Do 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Be part of the development team that validate and deliver quality firmware for Enterprise data storage products. 
• Learn and understand complex technical hard drive specifications and apply that knowledge to enhance test suite and test processes. 
• Executed regression and end-to-end scenario test cases to validate business, system and operational requirements. 
• Develop software tools to improve test processes. 
• Proactively seize for test suite quality improvement plans with data analytic approach. 
• Devise strategies for in-depth functionality and compatibility testing of complex drive features. 
• Collaborate with Test Dev engineers, Firmware Engineers and other functional teams, independently in issue resolutions. 
• Familiar with using Protocol Analyzers to understand and analyze traces for failure investigation. 

• Design, develop, test, integrate and maintain test scripts using Python to validate WD eHDD firmware and hardware features to ensure WD product meets the quality specifications using best practices like unit test, CI and Agile methodologies. 
• Collaborate with cross-functional teams to discern, strategize, and synchronize creative methods for testing firmware functionality.
• Customize test suites to align with evolving customer and firmware requirements, as well as future architectural demands.
• Contribute to failure analysis efforts aimed at enhancing firmware quality robustness.
• Collaborate on the development and refinement of internal processes to enhance overall efficiency and performance.
• Participate in Scrum & Agile processes to strategically plan, execute, and coordinate the team's activities.
• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces. 

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, develop, test, integrate and maintain quality firmware for eHDD using best practices like unit test, CI (continuous improvement) and Agile methodologies.
• Design and implementation of data structures, software algorithms, data path, and drivers for hardware cores using latest standards C++ and Python.
• Participate in Scrum & Agile processes to bring up new hardware and develop embedded firmware for data storage products.
• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces.
• Collaborate and design solutions for the challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).
• Participate in planning and coordinating significant technical investigations from problem statement to conclusion.
• Creates design documents pertinent to the various phases of firmware development.

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Specialist with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire