Total 34,083 Command Center Analyst job vacancies in The United States of America

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). 

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy. 

Please visit https://sysintegra.com.au to find out more about us. 

The Opportunity 

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst  to join our Brisbane team.

Requirements:

o Facilitate discussions with different teams, conduct workshops, design user stories
o Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow
o Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping
o Provide effort estimates for new investment requests
o Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers
o Work in Agile as well as Hybrid delivery models
o Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.

Selected candidates will be offered a 2-Year Contract with our Client in the Government Sector, with a view to convert to Permanent.

Senior candidates with more experience may be considered for the Senior or Lead Analyst role.

Key Responsibilities

• Maintain and enhance the Workday HRIS system for users.
• Establish and optimize scalable processes to ensure HR best practices.
• Identify opportunities for business process re-engineering (BPR) initiatives to enhance productivity by transforming, streamlining, and continuously improving work processes.
• Identify new Workday requirements, liaise with users to understand additional needs, and communicate effectively.
• Troubleshoot Workday technical issues promptly, identifying flaws and inefficiencies, and recommend solutions for long-term performance and security enhancement.
• Collaborate with agency leads and IT teams to resolve Workday issues, enhance user experience, and ensure consistent solutions across all agencies.
• Develop Workday guidelines, manuals, and conduct user training sessions.
• Conduct regular Workday reviews and generate reports on efficiencies and areas for improvement.
• Structure and prioritize agencies’ Workday requirements, engaging stakeholders for review, approval, and implementation.
• Stay abreast of the latest HRIS technology and best practices.

Key Job Requirements

• Diploma/Degree in IT, Project Management, or equivalent.
• Minimum 3 years of experience in an HRIS role, preferably working with Enterprise systems.
• Strong understanding of HR policies and hands-on experience in HR processes, with the ability to integrate them into the HRIS.
• Knowledge of Compensation and Performance processes, and familiarity with Public Service HR policies and practices preferred.
• Experience managing data, HR transactions, and processes in HRIS. Prior experience with Workday implementation and/or maintenance preferred.
• Ability to engage stakeholders, gather feedback, and collaborate on solutions effectively.
• Excellent written and oral communication skills, along with proficient documentation abilities.
• Comfortable working in ambiguous situations and considering long-term operational perspectives to address user-centric needs.
• Good planning skills to manage HRIS annual maintenance milestones and new initiatives, while keeping stakeholders engaged.
• Ability to thrive in a fast-paced environment.

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). 

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy. 

Please visit https://sysintegra.com.au to find out more about us. 

The Opportunity 

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst  to join our Melbourne or Sydney team. 

Requirements:


Facilitate discussions with different teams, conduct workshops, design user stories



Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow



Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping



Provide effort estimates for new investment requests



Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers



Work in Agile as well as Hybrid delivery models



Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). 

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy. 

Please visit https://sysintegra.com.au to find out more about us. 

The Opportunity 

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst  to join our Adelaide team.

Requirements:

o Facilitate discussions with different teams, conduct workshops, design user stories
o Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow
o Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping
o Provide effort estimates for new investment requests
o Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers
o Work in Agile as well as Hybrid delivery models
o Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX).

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy.

Please visit https://sysintegra.com.au to find out more about us.

The Opportunity

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst to join our Melbourne/Sydney team.

Requirements:

o Facilitate discussions with different teams, conduct workshops, design user stories
o Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow
o Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping
o Provide effort estimates for new investment requests
o Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers
o Work in Agile as well as Hybrid delivery models
o Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.

Location: Central

Salary up to S$132,000 per annum

This position will be require to travel and based in China for at least 6-9 months of the year.

Overview

• We are seeking a highly skilled and experienced Quality Manager to oversee quality management processes and operations in our data center manufacturing facility. The Quality Manager will be responsible for ensuring that all manufacturing processes, products, and services meet or exceed industry standards and customer expectations.

Key Responsibilities

• Develop and implement quality management systems and processes to ensure compliance with industry standards, regulatory requirements, and customer specifications.
• Establish and maintain quality assurance procedures, including inspection protocols, testing methodologies, and quality control measures.
• Lead and manage a team of quality assurance professionals, providing guidance, training, and support to ensure the highest standards of quality and reliability.
• Collaborate with cross-functional teams, including engineering, operations, procurement, and sales, to ensure alignment with quality objectives and continuous improvement initiatives.
• Conduct regular audits and inspections of manufacturing processes and products to identify areas for improvement and implement corrective actions as necessary.
• Develop and maintain comprehensive documentation of quality procedures, standards, and processes to ensure compliance and facilitate continuous improvement efforts.
• Monitor customer feedback and satisfaction levels to identify trends, issues, and opportunities for improvement, and implement measures to enhance the overall customer experience.
• Manage supplier quality programs, including supplier qualification, performance monitoring, and continuous improvement initiatives.
• Drive continuous improvement initiatives, including lean manufacturing and Six Sigma methodologies, to streamline operations, reduce waste, and improve overall efficiency and effectiveness.

Job Requirements

• Bachelor's degree in engineering, quality management, manufacturing, or a related field. Advanced degree or certifications in quality management (e.g., Six Sigma Black Belt, ASQ certifications) preferred.
• Minimum of 10 years of experience in quality management, preferably in a manufacturing or data center environment.
• Strong understanding of quality management principles, methodologies, and tools, with experience in implementing quality assurance processes and procedures.
• Excellent leadership and management skills, with the ability to effectively lead and motivate teams, drive continuous improvement initiatives, and manage cross-functional projects.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends, and implement solutions to improve quality and efficiency.
• Excellent communication skills, with the ability to communicate effectively with stakeholders at all levels of the organization.
• Keen attention to detail and a commitment to maintaining the highest standards of quality.
• Customer-focused mindset, with a commitment to understanding customer needs and delivering high-quality products and services.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to brandon@eps.com.sg

EPS Consultants Pte Ltd| 95C5630

Brandon Lim | EA Registration No: R21102894

Responsibilities:

This role will be responsible for a variety of data center functions, including:

• Assist with incident, change, and problem management
• Manage Data Centre inventories – equipment, testers, consumables, etc.
• Fault troubleshooting and rectification
• Support Planned Activities such as network / facilities upgrade, new installation
• Maintain documentation / records, procedures and communication
• Manage & Supervise subcontractors and third-party vendors
• Project Management for special network & facilities implementation
• Compliance with standards of Data Center – PCI-DSS & ISO27001
• Implement physical security access control
• Handle customers’ requirement such as delivery acceptance, remote hand supports, etc.
• Handle customers’ order such as provisioning of cages, racks and cross connects
• Monitor and supervise data centre facilities maintenance
• Review and improve operational processes
• Able to perform day and night shift duty
• Work directly with the Global Service Operations Center, Global Service Desk, Security, and Facilities Management teams to maintain data center hosting integrity, during provisioning and troubles resolution
• Work closely with various departments such as DC Engineering, Sales and Finance
• Work closely with colocation clients to ensure their remote hand requests are carried out & met
• Work closely with security and facility team to deliver good customer experience and to ensure our SLAs are met

Requirement:

• Degree or Diploma in Engineering, Data Centers, Telecommunication, IT discipline
• 2 - 4 years’ experience in Data Centers or similar environment experience.
• Knowledgeable of building facilities Electrical & Mechanical (HVAC, CCTV, security access, BMS Fire protection system).
• Knowledge of PCI-DSS & ISO 27001
• Relevant network certifications (e.g. CCNA, CCNP)
• Establish and maintain effective working relationships with peer groups and key internal stakeholders and maintain agreed external stakeholders relationships relevant to the achievement of business objectives
• Knowledge of test equipment such as circuit tester, Optical Power Meter etc.
• Knowledge in using Data Center Infrastructure Management Systems & Building Management System
• Project & Inventories Management
• Strong process, procedural, analytical and problem-solving skills
• Good customer facing skills
• Able to works shifts and under minimum supervision
• Able to work independently and under stress
• Excellent interpersonal, influencing and negotiation skills.
• Excellent written and verbal skills required
• Able to do shift work (12 hours)

Posted: 15/04/2024 Closing Date: 16/05/2024 Job Type: Permanent - Full Time Location: Sydney CBD - Kent Street Job Category: Banking and Financial Services Judo is on the lookout for a fast-learning and enthusiastic Analyst to support our Relationship team in helping SMEs meet their goals Job Description At Judo Bank, we're more than just a financial institution – we're pioneers in redefining banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a pioneering spirit, we're dedicated to revolutionizing business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with offices spanning the nation. At the heart of our ethos lies a commitment…

Click here to view more detail / apply for Analyst

About Us

Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. Research, Design and Development is the heart of Dyson products. Our people are focused on enabling hardware and software to work together, developing intelligent machines which understand and react to their environment to deliver superior performance. To this end, we invest over £7m per week into research and development and have over 200 live technology projects as well as 50 active research programmes with 40 universities. We plan to spend £100m over the next three years on external technology investments and have pledged to invest £1bn in the development of next generation battery technology. There is plenty to talk about.

About the Role

We are seeking an experienced Head of Contact Centre and Repairs to join our team. In this role, you will be responsible for defining, developing and driving the transformation of global customer service and repairs operations. Your expertise will play a critical role in ensuring the regional service team adapts to the global strategy, directive and standards.

You will be responsible for:

• Define and develop global aftersales strategy, policies, operating models and formats, frameworks and standards for contact centre and repair operations to achieve the overall company’s objectives and blueprint
  Accountable for the driving the effective implementation and performance of the regional service teams to these global strategy, directives and standards
• Drive transformation of service operations from cost centre, revenue generating to profit centres while achieving world-class service experiences to our customers
• Work closely with IT, product owners, regions and 3rd party vendors to capitalise on digitalisation, RPA, machine learning, analytics tools to drive needed transformation from cost optimisation, revenue, operational excellence and customer satisfaction
• Ensure the operational delivery of the agreed service standards across all Service channels (contact centre, repair, digital and self-serve) and regions, proactively managing teams on mitigation/ improvement plans where standards and compliance are not met
• Led the operational audits programmes and work with the regions to ensure their contact centre and repair operations, whether in-house or outsourced are optimised and compliant within agreed Group standards across quality, cost, process and health & safety
• Manage strategic third-party vendor relationships, MSA and performance
• Defining and executing on initiatives to increase NPS and overall Owner satisfaction YoY via effective global governance to drive alignment on any transformational or technology requirements/plans.
• Ensuring Aftersales scales to meet the needs of an expanding Owner base in the most cost-effective way, driving down the relative costs of customer service YoY.
• Accountable for driving adoption of digital capabilities, to increase the profile of self-service through AI, Automation, Machine learning to demonstrate continuous improvement in digital share of activity in regions

About You

• A good degree in Business, Engineering and related discipline
• Demonstrated contact centre experience in operations, strategy and policies development and vendor management, preferably with a global customer fronting organisation
• Proficient in contact centre and repair operations policies, processes, quality assurance, training, workforce management, performance matrix and systems
• COPC, 6-sigma, project management and other related qualification would be an added advantage
• Proven successes to drive service transformation and from cost centre, revenue generating to profit centre
• Possess strong business process and operations analytics skills
• Familiarity with contact centre and repair operations technology to drive down costs and drive value
• Experience working in global roles driving performance and transformation in regions
• Management of inhouse and outsourced operations; deep understanding of the outsourcing journey
• Strong influencing and collaboration skills, managing diverse stakeholders
• Operational excellence, solving problems within set parameters
• Possess excellent communication, collaboration and relationship management skills
• Ability to plan, multi-task and manage time effectively
• Ability to work in a fast paced and challenging environment
• Willingness and ability to travel internationally
• Experience in working with international teams, across culture and languages
• Attentive to details

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Your day-to-day:
Work closely with the Finance Team to provide financial insight into their clinics. As a Commercial Analyst is responsible for, but not limited to:


Partner with the Finance Team to provide insights and assist with understanding financial information in P&L?s 
Perform monthly variance analysis and review of clinic P&L's
Targeted deep-dive analysis and providing actionable insights
Take ownership of stocktake analysis on a monthly basis
Preparation of regular monthly reporting that identifies key drivers of performance and levers
Ensure integrity and completeness of financial records and accounting processes
Ad hoc management reports, projects or tasks as requested
Who you are: 

Excellent communication and ability to collaborate effectively with the relevant stakeholders, including executive management
CA or CPA-qualified
Previous experience in a Commercial Analyst or Finance Business Partnering role 
Please apply to the advert ... Click here to view more detail / apply for Commercial Analyst

Job Title: Analyst Programmer

Organization: Central Provident Fund Board (CPF Board)

Location: Tower A, Novena Square, 238A Thomson Road, Singapore 307684

Working Hours:

• Monday to Friday: 9:00 AM to 6:00 PM (with a one-hour lunch break)
• Saturday (if applicable): 9:00 AM to 1:00 PM

Service Period Calculation:If the onshore IT Personnel’s Service Period starts on 17 March 2025 and ends on 28 July 2025, the number of completed months of service is: 17 March 2025 to 16 July 2025 = 4 completed months The period from 17 to 28 July 2025 is disregarded as it is not a completed month. If the onshore IT Personnel has completed 4 months of service, the pro-rated leave is: 4 completed months × 0.5 days of leave entitlement per completed month of service = 2 days

Responsibilities:

• Gather and analyze user requirements and translate them into application specifications.
• Design, develop, test, implement, and maintain application systems or web-based applications.

Requirements:

• At least 3 years of experience in application development, programming, and systems support.
• Good communication, strong analytical, and problem-solving skills.

Job Purpose

To develop, support and maintain Information System and ensure the system meets Company Operation & Management requirements of Information Quality, Data Security across the organization.

Job Scope

1. Strategic Planning & managing application system design and integration.

2. Responsible for the Singapore & Batam factory projects in terms of application and system integration.

3. Evaluates and adopt new IT Technology.

4. Perform the process of examining a business situation with the intention of improving if through better procedures and methods.

5. Perform the process of gathering & interpreting facts, diagnosing problems and using the information to recommend improvements to the system or procedural flow.

6. Foresee system abnormality and ensure proper recovery procedures are set up.

7. Analyze, design, code and test programs to ensure quality standard by meeting the system or functional specification standard and schedule.

8. Provides alternative solutions whenever possible for improving the situation either using IT or procedural flow.

9. Ensure high system availability through proper system and database management by designing and implementing proper backup strategy and recovery methods.

10. Able to perform basic computer, printer, barcode scanner and server networking setup for production and office.

11. Able to support user PC to do simple fault finding relating to Hardware, Operating System and Application.

12. Provide training for user for New Application System across the organization.

Job Description:

• Assist in new / modified materials and process development program.
• Perform microbiological / environmental / chemical analysis pertaining to product release, project and validation related testing.
• Ensure that all tests are performed in accordance with written procedures.
• Isolate and identify unusual contamination and their sources.
• Write test method validation protocols for processes in which microbiological control is of significance.
• Ensure documented sterilization procedures are provided.
• Monitor the operation of sterilization facilities.
• Appointed as a trainer on identified subject matter expert. Train new Lab staff.
• Assessment of training effectiveness for new Lab Junior Technicians / Technicians.
• Supervise junior technicians / technicians during testing and that will also include equipment troubleshooting, equipment failure handling and investigation.
• Support Lab consumables purchase, inventory and control expenditure.
• Assist in investigating microbiological / environmental / chemical analysis failure investigation. (not pertaining to Singapore site).
• Conduct or review internal calibration and maintain calibration master list.
• Verify tagging status and certificate of analysis for product release.
• Verification test results obtained by QA Lab Junior Technician / QA Lab Technician.
• Troubleshooting when equipment breakdown or malfunction.
• Ensure and verify chemical mixing process is performed in accordance with written procedures.
• Any other tasks assigned by superior if required.

Job Requirement:

• Minimum Diploma in Chemical Process Technology or in a related discipline.
• Ability to work independently and willing to perform overtime when required to support the manufacturing operations.
• Familiar with Microsoft Word, Excel and Access.
• Good communication and writing skill.
• Required to work in cleanroom environment.
• Able to perform shift work (Day and night shift).
• Entry level candidates are welcome to apply.

1. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
2. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
3. Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
4. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
5. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
6. Acting as an escalation focal point for all improvement activities involving SNOC
7. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
8. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
9. Ability to work closely with various line of business technologies from junior to management level.
10. Change governance on all the monitoring changes for production implementation
11. Perform on call duty on rotation basis.