Total 34,083 Command Center Analyst job vacancies in The United States of America

[IMMEDIATE TEMPORARY VACANCY}

• Position: Office Administration Assistant.
  
• Employment type: Temporary/Contract (6 months)
• Salary: RM 1800-2300.
  
• Job location: City center, Kuala Lumpur.

Job Description
Chrisjac is currently seeking individuals who are interested in office administration temporary role for an established group of companies based at city center in Kuala Lumpur. 
Basic job function:
This junior position would be responsible for record keeping tasks and filling of documents, completing paperwork and clerical duties.
Some of job duties would include:
*Responsible for daily processing of incoming and outgoing mail, all photocopy work and all mail distribution.
*Responsible for filing or attaching mail.
*Responsible for file pulls as redirected by immediate supervisor.
*Responsible for maintenance of all files,replacing old files.
*Responsible for returning all files to the respective file shelves. 
*Perform data entry tasks when required.
*Maintenance of records and filling activities.
The candidate
*Malaysian male or female; age between 20-30.
*Qualification: SPM or Diploma.
*1-2 years of work experience in office administration and filing maintenance system.
*Good computer and data entry skills.   
*Proficient in English and Bahasa Malaysia.
*Must be willing to work on temporary basis for at least 6 months.

APPLICATION TO THIS JOB
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[立即暫時空缺}

• 職位：辦公室行政助理。
  
• 僱用類型：臨時/合約（6個月）
• 薪資：RM1800-2300。
  
• 工作地點：吉隆坡市中心。

職位描述
Chrisjac 目前正在為位於吉隆坡市中心的一家老牌公司尋找有興趣擔任臨時辦公室管理職位的個人。
基本工作職能：
此初級職位將負責記錄保存任務和填寫文件、完成文書工作和文書工作。
一些工作職責包括：
*負責日常處理收發郵件、所有影印工作和所有郵件分發。
*負責歸檔或附加郵件。
*負責依照直接主管的指示擷取文件。
*負責所有文件的維護，並更換舊文件。
*負責將所有文件歸還至各自的文件架。
*根據需要執行資料輸入任務。
*記錄維護和填寫活動。
候選人
*馬來西亞男性或女性；年齡在20-30歲之間。
*資格：SPM或文憑。
*1-2年辦公室管理檔案維護系統工作經驗。
*良好的計算機和數據輸入技能。
*精通英語和馬來語。
*必須願意臨時工作至少6個月。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• Position: Group Finance Manager
• Salary: RM 15000-18000.
• Location: Central Business District (City center), Kuala Lumpur.
  

Chrisjac are looking for a qualified Accountant to assume the role of Group Finance Manager with a conglomerate based at Kuala Lumpur. The group's business activities are diversified,ranging from logistics, hospitality,real estate and property and maritime industry. 
About the job
This is a full time permanent position, reporting directly to Financial Controller of the group in Malaysia.
The role will be to manage the full spectrum of accounting and finance functions of the company and several subsidiary companies within the group.
Key responsibilities:
*Responsible for Group consolidation and company financial reports.
*Responsible for timely and completion of annual statutory reporting,deal with audit and tax matters.
*Perform review country-by-country report and transfer pricing documents.
*To review quarterly financial reports of subsidiaries,associates and joint ventures.
*Manage taxation,audit and all related matters.
The candidate
*To be considered for this senior accounting role, candidate must possess a Bachelor degree in Accounting qualification or ACCA/CIMA graduate.
*Member of MIA.
*Preference for candidates who are in age group 35-45
*5-8 years of experience with knowledge on group financial consolidation,financial reporting,audit and tax.
*Ideally candidate with prior experience in PLC set up will be an asset.
*A confident and well organised self-starter with exceptional communication and interpersonal skills.
*Good command of spoken and written English is required with good writing skills.
*A good working knowledge of accounting standards (FRS & IAS), taxation and company law will definitely a prerequisite to be considered for this role.

This exciting role will be based at the corporate head office office in city center,KL. Their business working hours are on a 5-day week basis, 8.30 am-5.30pm. It is important that the applicants will find it convenient to work in the location.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：集團財務經理
• 薪資：RM15000-18000。
• 地點：吉隆坡中央商務區（市中心）。
  

Chrisjac 正在尋找一名合格的會計師來擔任位於吉隆坡的一家企業集團的集團財務經理。集團業務活動多元化，涵蓋物流、飯店、房地產及海運業。
關於工作
這是一個全職永久職位，直接向馬來西亞集團的財務總監報告。
該職位將負責管理公司和集團內多家子公司的全方位會計和財務職能。
主要責任：
*負責集團合併及公司財務報告。
*負責及時完成年度法定報告，處理審計和稅務事宜。
*審查各國報告和轉讓定價文件。
*審閱子公司、聯營公司和合資公司的季度財務報告。
*管理稅務、審計和所有相關事宜。
候選人
*要考慮擔任此高級會計職位，候選人必須擁有會計資格學士學位或 ACCA/CIMA 畢業生。
*MIA 會員。
*優先考慮35-45歲年齡層的候選人
* 5-8年經驗，了解集團財務合併、財務報告、審計及稅務的知識。
*理想情況下，具有 PLC 設定經驗的候選人將是一項資產。
*自信、有條理、積極主動，具有優秀的溝通和人際交往能力。
*需要良好的英語口語和書面能力以及良好的寫作能力。
*對會計準則（FRS 和 IAS）、稅務和公司法的良好應用知識絕對是考慮擔任此職位的先決條件。

這個令人興奮的職位將在位於吉隆坡市中心的公司總部辦公。他們的工作時間為每週 5 天，上午 8.30 至下午 5.30。重要的是申請人會發現在該地點工作很方便。

應用
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[PRIORITY JOB FOR IMMEDIATE HIRING]

• Position: Internal Audit Executive
• Salary: RM 3000-4000.
• Job location: City center (Jalan Raja Laut; 5-day week ),Kuala Lumpur.
  
• Hours of work: 8.30 am-5.30 pm (Monday-Friday).
  

Job Description
Our client is an established public listed company with main core of business activities in financial services, insurance and information technology. Their corporate head office is based at city center in Kuala Lumpur. Currently they are recruiting experienced Internal Audit Executive to join their professional team.
This is a good opportunity for an experienced internal audit professional to develop further their career within the market leading business. With their diversified business activities, it will further enhance and strengthen one's professional audit to greater heights.
About the job
As the Executive,Internal Audit, you will work closely with the Internal Audit Manager and team members to enable an ongoing programmes of internal audits across the business. Your job role will involve in:
*Conduct financial, compliance and operational audits to evaluate the adequacy/appropriateness and effectiveness of internal controls, risk management process and corporate governance practices within business operation of the Group. 
*Review quarterly management accounts and year end audited statutory accounts, including related party transactions.
*Make value added recomendations to reduce cost,improve processes or rectify weaknesses in controls.
*Preparation of comprehensive audit reports on assigned activities.
The candidate
To be successful, you will be a Malaysian age 26-35, possess a Bachelor degree in Accountancy or professional qualification ACCA or CIMA. The ideal candidate for this role must be someone who have working experience (1-2 years) in internal auditing role within public listed company environment. Candidate should have a good knowledge of current Malaysian accounting and audit standards.
To be able to play a successful role, we are looking for candidates with a good command of English,both spoken and written besides conversant in BM and Chinese/Mandarin. Once on board, he/she must also be able to travel for audit assignments.

The reward
Our client will offer an attractive remuneration package to successful candidates. The incumbent will get to work on a 5-day week environment.
If you feel and believe that you have the right industry skill set and the necessary experience to succeed in this new challenging role, then please forward a copy of your resume (in Word format) to us for our review.

Application for the job
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online by clicking the apply link button 'Apply to this position' below to submit your resume.
Alternatively, you may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my
The roles are immediately available and suitable candidate(s) will be invited for interview with our client upon receiving the application.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[立即招募的優先工作]

• 職位：內部稽核主管
• 薪資：RM3000-4000。
• 工作地點：吉隆坡市中心（Jalan Raja Laut；每週工作5天）。
  
• 工作時間：上午 8.30 至下午 5.30（週一至週五）。
  

職位描述
我們的客戶是一家成熟的上市公司，主要核心業務為金融服務、保險和資訊科技。他們的公司總部位於吉隆坡市中心。目前他們正在招募經驗豐富的內部稽核主管加入他們的專業團隊。
對於經驗豐富的內部稽核專業人員來說，這是一個在市場領先的業務中進一步發展職業生涯的好機會。隨著業務活動的多元化，將進一步提高和加強審計專業水準。
關於工作
作為內部稽核主管，您將與內部稽核經理和團隊成員密切合作，以在整個企業範圍內實施持續的內部稽核計畫。您的工作角色將涉及：
*進行財務、合規和營運審計，以評估集團業務營運中內部控制、風險管理流程和企業管治實務的充分性/適當性和有效性。
*審查季度管理帳目和年終審計的法定帳目，包括關聯方交易。
*提出增值建議以降低成本、改善流程或修正控制中的弱點。
*針對指定活動準備全面的審計報告。
候選人
要獲得成功，您必須是年齡 26 至 35 歲的馬來西亞人，擁有會計學士學位或 ACCA 或 CIMA 專業資格。該職位的理想候選人必須是具有上市公司內部審計職位工作經驗（1-2 年）的人。候選人應充分了解馬來西亞現行的會計和審計標準。
為了能夠發揮成功的作用，我們正在尋找除了精通國語和中文/普通話之外，還具備良好的英語、口語和寫作能力的候選人。一旦登機，他/她還必須能夠前往執行審計任務。

獎勵
我們的客戶將為成功的候選人提供有吸引力的薪酬方案。任職者將在每週 5 天的環境中工作。
如果您感覺並相信自己擁有合適的行業技能和必要的經驗來成功勝任這個充滿挑戰的新角色，那麼請將您的履歷副本（Word 格式）轉發給我們供我們審核。

申請該職位
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以點擊下面的申請連結按鈕「申請此職位」來在線申請並提交您的簡歷。
或者，您也可以透過我們的電子郵件將您的履歷直接轉發給CHRISJAC ： jobs@chrisjac.com.my
這些職位立即可用，收到申請後，我們將邀請合適的候選人與我們的客戶進行面試。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[PRIORITY JOB FOR IMMEDIATE HIRING]

• Position: Internal Audit Executive.
• Salary: RM 3000-4000.
• Job location: City center(5-day week ),Kuala Lumpur.
  
• Hours of work: 8.30 am-5.30 pm (Monday-Friday).
  

Job Description
Our client is an established public listed company with main core of business activities in financial services, insurance and information technology. Their corporate head office is based at city center in Kuala Lumpur. Currently they are recruiting experienced Internal Audit Executive to join their professional team.
This is a good opportunity for an experienced internal audit professional  to develop further their career within the market leading business. With their diversified business activities, it will further enhance and strengthen one's professional audit to greater heights.
About the job
As the Executive,Internal Audit, you will work closely with the Internal Audit Manager and team members to enable an ongoing programmes of internal audits across the business. Your job role will involve in:
*Conduct financial,compliance and operational audits to evaluate the adequacy/appropriateness and effectiveness of internal controls,risk management process and corporate governance practices within business operation of the Group. 
*Review quarterly management accounts and year end audited statutory accounts,including related party transactions.
*Make value added recommendations to reduce cost,improve processes or rectify weaknesses in controls.
*Preparation of comprehensive audit reports on assigned activities.
The candidate
To be successful, you will be a Malaysian age 26-35, possess a Bachelor degree in Accountancy or professional qualification ACCA or CIMA. The ideal candidate for this role must be someone who have working experience (1-2 years) in internal auditing role within public listed company environment. Candidate should have a good knowledge of current Malaysian accounting and audit standards.
To be able to play a successful role, we are looking for candidates with a good command of English,both spoken and written besides conversant in BM and Chinese/Mandarin. Once on board, he/she must also be able to travel for audit assignments.

The reward
Our client will offer an attractive remuneration package to successful candidates. The incumbent will get to work on a 5-day week environment.
If you feel and believe that you have the right industry skill set and the necessary experience to succeed in this new challenging role, then please forward a copy of your resume (in Word format) to us for our review.

Application for the job
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online by clicking the apply link button 'Apply to this position' below to submit your resume.
Alternatively, you may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my
The roles are immediately available and suitable candidate(s) will be invited for interview with our client upon receiving the application.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[立即招募的優先工作]

• 職位：內部稽核主管。
• 薪資：RM3000-4000。
• 工作地點：吉隆坡市中心（每週5天）。
  
• 工作時間：上午 8.30 至下午 5.30（週一至週五）。
  

職位描述
我們的客戶是一家成熟的上市公司，主要核心業務為金融服務、保險和資訊科技。他們的公司總部位於吉隆坡市中心。目前他們正在招募經驗豐富的內部稽核主管加入他們的專業團隊。
對於經驗豐富的內部稽核專業人員來說，這是一個在市場領先的業務中進一步發展職業生涯的好機會。隨著業務活動的多元化，將進一步提高和加強審計專業水準。
關於工作
作為內部稽核主管，您將與內部稽核經理和團隊成員密切合作，以在整個企業範圍內實施持續的內部稽核計畫。您的工作角色將涉及：
*進行財務、合規和營運審計，以評估集團業務營運中內部控制、風險管理流程和企業管治實務的充分性/適當性和有效性。
*審查季度管理帳目和年終審計的法定帳目，包括關聯方交易。
*提出增值建議以降低成本、改善流程或修正控制中的弱點。
*針對指定活動準備全面的審計報告。
候選人
要獲得成功，您必須是年齡 26 至 35 歲的馬來西亞人，擁有會計學士學位或 ACCA 或 CIMA 專業資格。該職位的理想候選人必須是具有上市公司內部審計職位工作經驗（1-2 年）的人。候選人應充分了解馬來西亞現行的會計和審計標準。
為了能夠發揮成功的作用，我們正在尋找除了精通國語和中文/普通話之外，還具備良好的英語、口語和寫作能力的候選人。一旦登機，他/她還必須能夠前往執行審計任務。

獎勵
我們的客戶將為成功的候選人提供有吸引力的薪酬方案。任職者將在每週 5 天的環境中工作。
如果您感覺並相信自己擁有合適的行業技能和必要的經驗來成功勝任這個充滿挑戰的新角色，那麼請將您的履歷副本（Word 格式）轉發給我們供我們審核。

申請該職位
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以點擊下面的申請連結按鈕「申請此職位」來在線申請並提交您的簡歷。
或者，您也可以透過我們的電子郵件將您的履歷直接轉發給CHRISJAC ： jobs@chrisjac.com.my
這些職位立即可用，收到申請後，我們將邀請合適的候選人與我們的客戶進行面試。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

75 - 100%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will be Doing:

• Performs daily quality audits for FCS front and back office or with other correspondence.
• Conducts audits of the production activities of assigned group, e.g., Fraud or dispute investigation (Opened via call, document or falcon to fraud), chargebacks, merchant rebuttals, rejects, etc.
• Provides accurate and timely quality monitoring reports on quality issues, performance measures. Provides feedback to operation team regarding areas for improvement and recommends educational opportunities for staff.
• Monitors audit schedule to ensure compliance to the quality audit plan.
• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.
• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
• Consults with senior peers and/or management on non-complex projects to learn through experience.
• Other related duties assigned as needed.

What you bring:

• Education: High school diploma or equivalent
• Bachelor's degree (preferred)
• In-depth understanding of the company's products, services, and business operations
• Familiarity with quality concepts, terminology, and goals
• Open to work from office or Hybrid model as per the requirements
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint
• Thorough knowledge of call center and back-office operations and daily tasks of personnel in audited groups
• Proficiency in online tools relevant to the audit position
• Strong verbal and written communication skills
• Effective customer service, problem-solving, organizational, and multitasking abilities
• Sharp analytical skills and the capacity to identify trends and patterns in data
• Ability to work independently and collaboratively.

• What We Offer You:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  A broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits

• A variety of career development tools, resources and opportunities
  With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will be Doing:

• • Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.
  • Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.
  • Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.
  • Monitors audit schedule to ensure compliance to the quality audit plan.
  • Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.
  • Assists in the evaluation of quality audit disputes.
  • Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
  • Consults with senior peers and/or management on non-complex projects to learn through experience.
  • Other related duties assigned as needed.
   

What you bring:

• Education: High school diploma or equivalent
• Bachelor's degree (preferred)
• In-depth knowledge of the company’s products, services and business operations
  • Knowledge of quality concepts, terminology, and objectives
  • Knowledge of MS Office, e.g., Word, Excel and Access required
  • Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
  • Proficiency in the online tools required for the position being audited
  • Excellent verbal and written communication skills
  • Excellent customer service, problem solving, organizational, and multi-tasking skills
  • Strong analytical skills and the ability to see trends and patterns in data
  • Ability to work both independently and in a team environment

Preferable:

Banking – Deposits processing and knowledge is preferable.

Voice Quality in Customer service Banking – US process

• What We Offer You:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  A broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits

• A variety of career development tools, resources and opportunities
  With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will be Doing:

• • Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.
  • Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.
  • Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.
  • Monitors audit schedule to ensure compliance to the quality audit plan.
  • Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.
  • Assists in the evaluation of quality audit disputes.
  • Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
  • Consults with senior peers and/or management on non-complex projects to learn through experience.
  • Other related duties assigned as needed.
   

What you bring:

• Education: High school diploma or equivalent
• Bachelor's degree (preferred)
• In-depth knowledge of the company’s products, services and business operations
  • Knowledge of quality concepts, terminology, and objectives
  • Knowledge of MS Office, e.g., Word, Excel and Access required
  • Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
  • Proficiency in the online tools required for the position being audited
  • Excellent verbal and written communication skills
  • Excellent customer service, problem solving, organizational, and multi-tasking skills
  • Strong analytical skills and the ability to see trends and patterns in data
  • Ability to work both independently and in a team environment

Preferable:

Banking – Deposits processing and knowledge is preferable.

Voice Quality in Customer service Banking – US process

• What We Offer You:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  A broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits

• A variety of career development tools, resources and opportunities
  With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

i) To conduct surveillance on online platforms.

ii) The officer shall compile reports for review to authority

iii) Respond to the feedback and assign Teams to follow up

iv) Proper Maintenance for Call records

Job Requirements:

Familiar in MS Word & MS Exccel

Familiar on Social media platforms

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

High School Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Monitor activity in Consumer contact centres to measure quality levels and recommend updates to procedures or training. Produce quality-related reports and feedback to managers to ensure improved quality levels in the contact canters.

Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.

Job Description:

Performs daily quality audits of the call censer and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call canter representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed..

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed.

What you bring:

• Education : 10+2

Graduate (Desirable)

In-depth knowledge of the company’s products, services and business operations

• Knowledge of quality concepts, terminology, and objectives

• Knowledge of MS Office, e.g., Word, Excel and Access required

• Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited

• Proficiency in the online tools required for the position being audited

• Excellent verbal and written communication skills

• Excellent customer service, problem solving, organizational, and multi-tasking skills

• Strong analytical skills and the ability to see trends and patterns in data

• Ability to work both independently and in a team environment

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Programme Risk Manager is responsible to the Clyde Programme Manager for the development and management of the HMNB Clyde Risk Management Process. They will act as the SME for Risk Management across the wider Clyde community to encourage the One Clyde ethos in accordance with the HMNB Clyde Governance Process

Be the lead and principal point of contact for risk management within NBC Clyde (NBCC).
Own, develop and improve the NBCC Risk management governance and related process held on BMS; promote, raise awareness and ensure a common understanding and application throughout NBC Clyde.
Facilitate Risk Management at Clyde Portfolio level:
Hold regular Risk Reviews with Directors and link into wider NBCC Governance
Coordinate with all directorates and other HMNBC stakeholders to support a One Clyde risk perspective
Engage with Navy Command and other organisations to ensure a cohesive approach to Risk Management.
Contribute to Business Planning and Strategy planning activities.
Develop team members and enhance quality of outputs through the sharing of knowledge, experience and information.
I addition, the post holder will undertake other tasks identified by the Line Manager or directly from Asst Hd S&G.

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?  


We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!




The Operations Command Center Engineer team is accountable for the operation, maintenance of Vocus Networks and Network facilities. It also is accountable for all wholesale and retail service provider customer interactions from a service support perspective and is the owner of the customer experience on Vocus technologies.
The T2 Engineer will be accountable to ensure the effective delivery of operational tasks including monitor, log & diagnose, enrichment, manage and resolve/close of all tickets (including change) during the
... Click here to view more detail / apply for Operations Command Centre Engineer ? Graduate Opportunity