Total 130 Business Analyst job vacancies in Selangor

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

Responsible for supply plan activities for all products from 3rd party vendors within the portfolio assigned. Supply planning and prioritizing operations to ensure maximum performance, delivery fulfillment and revenue max-out in line with business performance. Analyze and troubleshoot supply-related issues in a timely and accurate manner. Supply planning factors in all aspects related to demand forecast, inventory (wafer / die / wip / FG), logistic and included the components of open and planned customer orders, on hand quantities, delivery lead time, material MOQ / lead time, safety stock, production leveling and demand chase. In addition, to collaborate with BU – Sales Operations Team on the Product Strategy and Market Lead Time review to incorporate into the build plan and capacity readiness to support.

• Function as a key member of platform and business teams providing supply status in relation to overall demand requirement (Forecast / Actual demand / Build Strategy) while facilitating effective communication between supply chain, sales/marketing, manufacturing, customer services, OSAT (3rd party vendor) and all related support function.

• Order fulfillment tracking with timely feedback to customer service / sales / marketing. Work with related stakeholder on recovery plan, correction actions action / contingency plan when delays are anticipated or occur. Drive business decision proposal based on business urgency / priority. Makes recommendation on alternate solutions to mitigate changes to a customer’s delivery commit date.

• Identify and drive continuous improvement opportunities to streamline delivery fulfillment process and improve accuracy and efficiency within business operations activities

• Weekly supply and open order review highlight any supply gap or any constraints (bottleneck) to meet plans well in advance to avoid any last-minute surprises in supply.

• Monthly supply plan review vs. demand plan provided, identify any constraints within the planning horizon to manage potential supply risk, and review medium to long term plans so that adequate capacity is available to support the company’s strategic objectives

• Maintain interface with BU with effective business communication updates, consistency and transparent in dealing customer escalation issue and business strategies. Timely escalation.

• Maintains backlog management, and all reporting data accuracy and transparency within systems and processes. This includes inventory strategy list, demand / capacity plan maintenance, lead time, production run size information etc.

• Analyze inventory, managing DOI, slow-moving and obsolete stock, adjusting order quantities, reviewing, recommending & driving material substitution and work on inventory depletion.

• Delivery performance. Report and utilize the Performance metrics to drive improvement. Oversee and monitor compliance to Planning key performance indicators – OTD (delivery fulfilment), Supplier OTD, Cycle Time and B2B transaction statistics and revenue.

• Attends daily business or operations related meetings

• Drive continuous improvement processes through system and network optimization, cost reductions and improved service in collaboration with other stakeholders and functions with the company

• Ensure that Supply Chain Planning operations and support are aligned with Supply Chain, Business and company goals and objectives.

• Ensures compliance with department policies and procedures and applicable laws, rules, and regulations.

• Assists with performing a variety of internal projects, cost saving projects, provides professional guidance and information, and recommends appropriate solutions.

NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose:

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our client’s needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

In your role, you would:

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

Responsible for B2B integration system, including EDI (Electronic Data Interchange), API (Application Programming Interface), and other integration methods to enable seamless data exchange between the organization and 3rd party vendor (OSAT)

• Analysing, designing, and optimizing B2B systems to satisfy the needs of the business requirements according to specifications and business processes. 

• Requirements Gathering: Collaborate with business stakeholders and users to understand their B2B system requirements, identify pain points, and document functional and non-functional requirements.

• System Design and Analysis: Analyze existing B2B systems, identify areas for improvement, and propose solutions to optimize processes, enhance system functionality, and increase efficiency.

• Issue Resolution: Investigate and resolve system issues, identify root causes, and collaborate with development teams or external vendors to implement appropriate fixes or workarounds.

• Report and utilize weekly and monthly operation performance metrics including key performance indicators (KPIs) to drive performance improvement.

• Documentation: Prepare comprehensive documentation, including system requirements, design specifications, process flows, test cases, and user manuals.

• Stakeholder Communication: Collaborate with business stakeholders, IT teams, vendors, and manufacturing to align requirements, address concerns, and communicate project/issue progress.

• Attends daily business or operations related meetings.

• Drive continuous improvement processes through system and network optimization, cost reductions and improved service in collaboration with other stakeholders and functions with the company.

• Compliance and Security: Ensure compliance with RENESAS standards, data security regulations, and best practices related to B2B system integration.

• Assists with performing a variety of internal projects, cost saving projects, provides professional guidance and information, and recommends appropriate solutions.

• Other duties as assigned.

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Descriptions:

• General
• Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay (Mandarin and Chinese are a plus) language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Undertake daily administrative tasks to ensure the functionality and coordination of IMC department’s activities.
• Actively monitor, review and manage customer enquiries, ensure excellent and superior customer services, response timely to customers.
• Manage and monitor marketing gift inventory and prepare for event and internal stakeholder request.
• Arrange delivery of marketing material to internal stakeholder.
• Search for new vendor and request quotation, raise Purchase Requisition form, request PO & follow up with invoice.
• To ensure systematic documentation and filings.
• Asist in keeping track marketing budget.
• Assist in events, marketing activities/campaigns whenever required.
• Coordinate and prepare for internal and external audits.
• Liaise with respective departments on the update and maintenance of the policies and procedures.
• Perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking, Economics, Marketing, Business Studies / Administration / Management
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Sales / Marketing or equivalent.
• Good communication skills in English and Malay language for both spoken and written
• 1 Full-time/Permanent position available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Descriptions:

• Design new TPOSMs (brochures & leaflets), adaptation from regional to local artwork, event booth design & signages, social media post (static, gif, video format), website artwork visuals, able to do simple video editing will be a plus.
• Come up with design strategy for Social Media and to create creative yet impactful content which is sharable by our target consumers.
• As one of the brand guardians for Konica Minolta Brand CI and to ensure all communication materials are adhered to the Brand CI.
• Coordinating with outside agencies, web designer, printers, and colleagues as necessary.
• Copy translation from English/ Bahasa to Mandarin for all artwork.
• To attend and help out in events as and when required.
• Be one of the admin for our Social Media platform.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Art / Design / Creative Multimedia
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Art / Design / Entertainment or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 Full-time/Permanent positions available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Description:

• Execute and monitor all UAT batch flow processing and ensure timely completion of endpoints/milestones.
• Perform level 1 support and resolution for batch issues in the environment
• Maintain a good communication with end users. Keeping them informed of incident progress, notifying them of impending changes or agreed outages, progress of Batch UAT etc.
• Assist with the diagnosis of problems, determining and implementing appropriate solutions; guiding and/or communicating resolutions to end users.
• Desktop/laptop configuration and Level 1 troubleshooting of Batch processing in UAT
• Identify delays or bottlenecks and resolve or escalate accordingly.
• Monitor real time performance of the UAT computing environment.
• Support in non-standard office hours (on rotating shift).
• Help ensure IT documentations, SOPs, track and document all outages and incidents. are maintained and up to date.
• Generates batch status reports and distributes to end-users..
• To participate in IT projects, activities or events that would be assigned by the supervisor.
• Broadcast environment readiness status to internal customers (within IT department).

Job Requirement:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology,Engineering (Computer / Telecommunication)
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay,Chinese language for both spoken and written

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!