Total 1,028 Junior Executive level Customer Service job vacancies

#Preferable mandarin speaker, Sabahan and Sarawakian are welcome

Customer Service

• Smile and greet slot players and customers.
•  Provide friendly, courteous and efficient service to the slot prayers and customers.
• Ensure and alert of the comfort and safety of the slot players and customers.
• Assist in the bar counter during the absence of tea lady.
• Buy food for customers when needed.

Cashier

• Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
• Maintain the cage and keep cash drawer clean and safe.
• Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
• Handle receipts and payments based on Club policies and SOP.
• Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
• Verify physical loose coins and bundled paper money.
• Handle credit/ debit cards according to SOP.
• Complete cashier gaming forms and reports.

General

• Assist slot players and monitor the players are behaving properly according to house rules.
• Promote gaming programs to the players.
• Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
• Attend to minor issues, such as bill jam, etc.
• Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
• Wear uniform and name tag while on duty in business premises.
• Report any irregularity to the Supervisor/ Duty Shift in Charge.
• Any other duties and responsibilities assigned by the superior.

Perks & Benefits

• Open culture
• Night Shift Allowances
• Bonus & incentives

Responsibilities:

• Installs, maintain and repairs Automatic Identication Data Capture equipment,  such as Thermal Transfer Printer(Deskotp, Table-top, Mobile), Handheld Scanner, Mobile Scanner/Terminal, and other related products onsite or offsite.
• Study blueprints, schematics, operator & service manuals, and other specifications to familiarise installation & servicing procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates & demonstrate equipments to End Users
• Perform End User Training upon equipment installations
• Deal with Customers (End User or Engineer) when service or support is required
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

Requirements:

• Possess at least DiplomElectronics or equivalent field.
• a Engineering, Those without Diploma but have relevant work experience is encouraged to apply
• Fresh Graduates are encouraged to apply as we provide On-the-Job Training
• Proven work experience as field service technician (if any)
• Basic knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.
• any related work experience with Thermal Printer or Scanner such as Sato, Zebra, Honeywell, OKI, Epson, Citizen, etc is added advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Car Allowance
• Full Petrol, Toll & Parking Claims
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Open culture
• Personal development opportunities
• Yearly Bonus & Incentives
• Yearly Salary Review

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Description

• Provide day-to-day technical support for customers
• Maintain good relationship with customers
• Prepare necessary training materials( powerpoint, videos, etc)
• Conduct training classes to existing customers
• Create training videos about TS Exim softwares

Job Requirement

• Prefer candidate with interior design/3D modeling/architecture/IT and/or related industry knowledge
• Basic knowledge of 3D design software i.e Sketchup/Autocad/3DSMax is an added advantage
• Able to multitask, prioritize, and manage time efficiently
• Able to work independently with minimal supervision
• Able to communicate with clients effectively; either on a personal basis, in a small group, and in a large group.
•  Must be willing to travel; locally and/or outstation with own transport, allowances will be provided accordingly. 

Job Benefits

•  EPF/SOCSO provided (Yes)
•  Insurance Medical Card

Job Scope :

The IT Support is responsible for providing essential technical support and troubleshooting all IT issues for company's employees to minimize the discruption of daily business operation.

Key Responsibilities :

• To provide day to day IT system support
• To provide technicial support on workstations and technical support for the server
• To maintain and responsible for daily end-users' support in hardware and software technical problems within reasonable timeframe in order to ensure smooth daily business operation
• To administer the network by leeping the system hardware and software up to the current revision / release and monitoring of the system performance
• Troubleshooting and administration of the server, email, network security, internet access, phone, printer, door access, attendance system, CCTV, video conference and infrastructure
• To Ensure the IT related inventory and software licensing control

Competency :

• Must be self-motivated, capable to work independently
• Able to learn quickly, meet deadlines and demonstrate problem solving skills
• Demonstrate willingness to explore and learn new technologies.
• Knowledge in ICT familiar with below system will be added advantage:
  - Cisco Switching
  - SAP ERP
  - Microsoft OS & Infrastructure

Qualification :

A minimum of a Diploma in Computer Science, Information Technology, or other related fields.

Experience :

At least 2 years' experience in a related field is encouraged.

Perks & Benefits

• Personal leave
• Company Trip
• EPF, SOCSO & EIS

工作範圍 ：

IT 支援負責為公司員工提供必要的技術支援並解決所有 IT 問題，以最大程度地減少對日常業務運營的干擾。

主要責任 ：

• 提供日常IT系統支持
• 提供工作站技術支援和伺服器技術支援
• 在合理的時間內維護並負責對最終用戶的日常硬體和軟體技術問題的支持，以確保日常業務運作順利進行
• 透過將系統硬體和軟體升級到當前版本/版本並監控系統效能來管理網路
• 伺服器、電子郵件、網路安全、網際網路存取、電話、印表機、門禁、考勤系統、閉路電視、視訊會議和基礎設施的故障排除和管理
• 確保 IT 相關庫存和軟體許可控制

能力：

• 必須有上進心，能夠獨立工作
• 能夠快速學習、按時完成任務並展示解決問題的能力
• 表現出探索和學習新技術的意願。
• 熟悉以下系統的 ICT 知識將更具優勢：
  - 思科交換
  - SAP ERP
  - 微軟作業系統與基礎設施

資質：

至少擁有電腦科學、資訊科技或其他相關領域的文憑。

經驗 ：

鼓勵至少 2 年相關領域的經驗。

津貼和福利

• 事假
• 公司旅行
• EPF、SOCSO 與 EIS

RESPONSIBILITIES:

• Debug, contain and feedback products (Machine, test board, socket, etc.) and services weakness for continuous improvement
• Provide operational and maintenance training to customer to enable our customer to use our product and services effectively and efficiently
• Support customer operational need with regards to our product and services
• Upkeep products and services quality image to our customer
• Highlight to sales and marketing any business opportunity observed and seize the opportunity to turn it into PO working with sales and marketing

REQUIRMENTS:

• Diploma / Advanced Diploma / Higher Graduate Diploma / SKM / DKM Level 4 / DLKM Level 5
• Prefer candidate with 1-2 years of relevant experience in semiconductor industry.
• Good communications skills and a proactive team player
• Proficiency in Chinese written and verbal.

Perks & Benefits

• Annual leave
• Medical leave
• Medical benefit
• EPF/Socso
• Training provided
• Open culture
• Personal development opportunities

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Requirements

• Excellent written and oral communication skills in English.
• Mandarin language is an added advantage.
• Possess at least a Bachelor's Degree in Computer Science or relevant fields
• Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
• Outbound call center experience is an added advantage.
• Fresh graduates with relevant internship experience can be considered.
• Customer-oriented attitude.
• Self-motivated, confident & innovative, resourceful and results-oriented.
• Excellent communication skills.
• Excellent problem-solving skills, ability to perform remote troubleshooting and
• provide clear instructions.
• Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
• Great team player.

Responsibility

• Answer inbound calls, emails, and chats from customers seeking technical assistance.
• Actively listen to understand the nature of the issue and gather relevant information.
• Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
• Provide clear and concise instructions to guide users through resolving the issue.
• Utilise knowledge base resources and internal documentation to find solutions and best practices.
• Escalate complex or unresolved issues to the appropriate team member or department.
• Stay up to date with product and technology changes and communicate them to customers as needed.
• Ensure timely and effective resolution of issues reported.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to improving the efficiency and effectiveness of the helpdesk operations.
• Collaborate with other team members to provide effective support to our customers.
• Document all interactions and resolutions for future reference.
• Follow established processes and procedures for resolving technical issues.
• Provide exceptional helpdesk service at all times.

Perks & Benefits

• Central location
• Nearby public transport
• Competitive salary and benefits package including standby allowance
• Annual leave, medical leave, etc.
• Medical Group insurance
• Opportunity to learn and grow in a dynamic environment.
• Chance to make a positive impact on employees and customers.
• Professional development opportunities.
• Regular team activities
• Open culture

要求

• 優秀的英語書面和口頭溝通能力。
• 普通話是一個額外的優勢。
• 至少擁有計算機科學或相關領域的學士學位
• 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
• 外撥呼叫中心經驗是一個額外的優勢。
• 有相關實習經驗的應屆畢業生可以考慮。
• 以客戶為中心的態度。
• 自我激勵、自信、創新、足智多謀、注重結果。
• 高超的溝通技巧。
• 出色的解決問題的能力，能夠執行遠端故障排除和
• 提供明確的指示。
• 擁有 Microsoft Office 應用程式（包括 Excel、Word 和 Powerpoint）的實際操作經驗。
• 很棒的團隊合作者。

責任

• 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
• 積極傾聽，了解問題的性質並收集相關資訊。
• 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
• 提供清晰簡潔的說明來引導使用者解決問題。
• 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
• 將複雜或未解決的問題回報給適當的團隊成員或部門。
• 隨時了解產品和技術的變化，並根據需要將其傳達給客戶。
• 確保及時、有效地解決報告的問題。
• 在所有互動中保持積極和專業的舉止。
• 有助於提高幫助台營運的效率和有效性。
• 與其他團隊成員合作，為我們的客戶提供有效的支援。
• 記錄所有互動和解決方案以供日後參考。
• 遵循解決技術問題的既定流程和程序。
• 始終提供卓越的幫助台服務。

津貼和福利

• 中心位置
• 附近的公共交通
• 有競爭力的薪資和福利待遇，包括待命津貼
• 年假、病假等
• 醫療團體保險
• 在充滿活力的環境中學習和成長的機會。
• 有機會對員工和客戶產生正面影響。
• 專業發展機會。
• 定期團隊活動
• 開放文化

Responsibility of Position:

As the GIS Officer for the Forest & Coastal Programme at GEC, your responsibilities will include:

• Providing technical support on Geographic Information Systems (GIS) applications and tools for forest and coastal management projects;
• Implementing GIS-based projects on community-based management of forests, wetlands and agroforestry in Malaysia, including conservation, rehabilitation, hydrology management, fire prevention and control, greenhouse gas (GHG) emissions, agroforestry, and other relevant areas;
• Developing spatial analysis and mapping products to support project planning, monitoring, and evaluation;
• Collaborating with project teams to integrate GIS into project activities and decision-making processes;
• Managing and maintaining GIS databases, ensuring data quality, integrity, and security;
• Conducting spatial analysis, modeling, and visualization to support project objectives;
• Supporting capacity building and knowledge sharing on GIS tools and applications within project teams and partner organisations;
• Assisting in the development of spatial data infrastructure and standards for project implementation;
• Contributing to the development and implementation of awareness and education programs related to GIS and spatial data for stakeholders, including school students, local communities, and other relevant groups; and
• Representing GEC at local and national meetings, conferences, and seminars related to GIS and spatial data management.

Job Requirements:

• Self-motivated and able to work independently with minimum supervision;
• A degree in geographic information system technology. geography, environmental science, natural resource management, or a related field;
• Minimum 3-6 years of relevant working experience involving GIS analysis and application in community development or natural resource management projects.
• Proficiency in GIS software such as Esri Malaysia, ArcGIS, QGIS, or similar platforms.
• Strong analytical skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work in field conditions and adapt to irregular working hours as required.
• Pleasant personality with good public relations capabilities.
• Fluent in Malay and English.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Fitness membership

崗位職責：

作為 GEC 森林和海岸計劃的 GIS 官員，您的職責包括：

• 為森林和沿海管理專案的地理資訊系統（GIS）應用和工具提供技術支援；
• 在馬來西亞實施基於地理資訊系統的森林、濕地和農林業社區管理項目，包括保護、恢復、水文管理、火災預防和控制、溫室氣體（GHG）排放、農林業和其他相關領域；
• 開發空間分析和繪圖產品以支援專案規劃、監測和評估；
• 與專案團隊合作，將GIS整合到專案活動和決策過程中；
• 管理和維護GIS資料庫，確保資料品質、完整性和安全性；
• 進行空間分析、建模和視覺化以支援專案目標；
• 支援專案團隊和合作夥伴組織內 GIS 工具和應用程式的能力建構和知識共享；
• 協助制定空間資料基礎設施和專案實施標準；
• 為利害關係人（包括學生、當地社區和其他相關群體）制定和實施與 GIS 和空間資料相關的意識和教育計劃；和
• 代表 GEC 出席與 GIS 和空間資料管理相關的地方和國家會議、大會和研討會。

工作要求：

• 自我激勵，能夠在最少的監督下獨立工作；
• 地理資訊系統技術學位。地理學、環境科學、自然資源管理或相關領域；
• 至少 3-6 年相關工作經驗，涉及社區發展或自然資源管理專案中的 GIS 分析和應用。
• 熟練 GIS 軟體，例如 Esri Malaysia、ArcGIS、QGIS 或類似平台。
• 強大的分析能力和對細節的關注。
• 優秀的人際溝通和溝通能力。
• 能夠適應野外條件，並根據需要適應不規則的工作時間。
• 個性開朗，具有良好的公關能力。
• 精通馬來語和英語。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格

崗位職責：

作為實施 GEC 計畫的領導者，重點關注豐盛港、柔佛州和馬來西亞半島的森林、泥炭地和紅樹林生態系統的社區管理，包括保護和恢復工作、水文管理、溫室氣體 (GHG) 排放預防以及開發為當地社區團體提供基於紅樹林資源的可持續生計計劃，您的職責將包括：

• 為森林、泥炭地和紅樹林管理和恢復的最佳做法以及影響評估技術提供技術支援；
• 監督正在進行的森林、泥炭地和紅樹林保護和恢復社區管理計畫；
• 管理和協調與可持續生計相關的基於自然的產品開發項目；
• 與其他組織合作制定設計、技術、產品開發和供應商參與策略；
• 與地方政府、社區、私營部門和非政府組織合作開發新項目和活動；
• 監督和指導專案計畫官員團隊，支援能力建構、知識共享和資源管理，以確保團隊有能力支持 GEC 當前和未來的計劃/舉措；
• 支持採取措施增強目標當地社區的權能並改善他們的生計；
• 制定策略性項目實施計劃並支持現有社區計劃的可持續性；
• 在柔佛州和馬來西亞半島的主要利益相關者之間建立聯繫並促進合作；和
• 為學生、當地社區和其他利害關係人制定和實施意識和教育計劃。

工作要求：

• 自我激勵，能夠在很少的監督下獨立工作；
• 相關學科的學士/碩士學位（產品開發、森林/泥炭地/紅樹林/沿海保育生物學、環境科學、社會科學、自然資源管理、氣候變遷或專案管理）；
• 至少 3-4 年涉及社區產品開發或自然資源管理的相關工作經驗；
• 強大的人員管理和領導能力，具有指導和激勵他人的能力；
• 願意在野外條件下工作並適應不規則的工作時間；
• 個性開朗，具有良好的公關能力；
• 出色的人際交往和人脈技能，尤其是在當地社區和多利益相關者背景下；
• 精通馬來語和英語；和
• 熟練的寫作和溝通能力。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格

Position Responsibilities:

As the leader in implementing GEC projects focused on community-based management of forest, peatland, and mangrove ecosystems in Mersing, Johor, and Peninsular Malaysia, including conservation and restoration efforts, hydrology management, greenhouse gas (GHG) emissions prevention, and development of sustainable livelihood programmes based on mangrove forest resources for local community groups, your responsibilities will include:

• Providing technical support on best practices in forest, peatland, and mangrove management and restoration, along with impact evaluation techniques;
• Overseeing ongoing projects on community-based management of forest, peatland, and mangrove conservation and restoration;
• Managing and coordinating nature-based product development projects linked to sustainable livelihood;
• Collaborating with other organizations to establish strategies for design, technology, product development, and vendor engagement;
• Developing new projects and activities in partnership with local government, communities, private sectors, and NGOs;
• Supervising and guiding a team of project programme officers, supporting capacity building, knowledge sharing, and resource management to ensure the team is equipped to support GEC's current and future programmes/initiatives;
• Supporting measures to empower and enhance the livelihoods of targeted local communities;
• Developing strategic project implementation plans and supporting the sustainability of existing community programmes; 
• Establishing linkages and fostering collaboration among key stakeholders in Johor and Peninsular Malaysia; and
• Developing and implementing awareness and education programmes for school students, local communities, and other stakeholders.

Job Requirements:

• Self-motivated and capable of working independently with minimal supervision;
• Bachelor’s/Master’s degree in a relevant discipline (product development, forest/peatland/mangrove/coastal conservation biology, environmental science, social science, natural resource management, climate change, or programme management);
• Minimum 3-4 years of relevant working experience involving community-based product development or natural resource management;
• Strong people management and leadership skills, with a proven ability to mentor and motivate others;
• Willingness to work in field conditions and adapt to irregular working hours;
• Pleasant personality with good public relations capabilities;
• Excellent interpersonal and networking skills, especially within local communities and multi-stakeholder contexts;
• Fluent in Malay and English; and 
• Proficient in writing and communication skills.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Fitness membership

崗位職責：

作為實施GEC 計畫的領導者，重點關注柔佛州、霹靂州、雪蘭莪州和馬來西亞半島的紅樹林和沿海生態系統的社區管理，包括紅樹林保護和恢復、水文管理、預防溫室氣體(GHG) 排放和永續生計發展為當地社區團體和其他相關團體提供基於紅樹林資源的計劃，包括：-

• 提供紅樹林管理和恢復最佳實踐以及影響評估技術的技術支援；
• 實施正在進行的紅樹林保護和恢復社區管理計畫；
• 管理和協調與永續生計相關的紅樹林產品開發案；
• 評估和解決技術可行性、設計優化和生產問題，確保標籤和行銷/促銷文件符合產品規格；
• 研究和監控現有客戶群和產業發展，識別潛在的新產品機會；
• 與其他組織合作制定設計、技術、產品開發和供應商策略；
• 與地方政府、社區、私營部門和其他非政府組織合作開發新項目和活動；
• 管理和指導專案計劃官員團隊，支援能力建設、知識共享和資源管理，以確保團隊支援 GEC 當前和未來的計劃/舉措；
• 支持採取措施增強目標當地社區的權能並改善他們的生計；
• 制定策略性項目實施計劃並支持現有社區計劃的可持續性；
• 發展柔佛州、霹靂州、雪蘭莪州和馬來西亞半島主要利益相關者之間的聯繫並支持合作；
• 為學生、當地社區和其他利害關係人制定和實施意識和教育計劃；
• 參與紅樹林產品計畫的資源調動活動/資助；和
• 支持制定更大的紅樹林產品專案管理提案。

工作要求：

• 自我激勵，能夠在最少的監督下獨立工作；
• 相關學科的學士/碩士學位（產品開發、紅樹林/海岸保育生物學、環境科學、社會科學、自然資源管理、氣候變遷或專案管理）；
• 至少 3-4 年涉及社區產品開發或自然資源管理的相關工作經驗；
• 強大的人員管理和領導能力，具有指導和激勵他人的能力；
• 願意在野外條件下工作並適應奇怪的工作時間。
• 個性開朗，具有良好的公關能力；
• 優秀的人際交往和人脈技能，尤其是在當地社區和多利益相關者背景下；
• 精通馬來語和英語；和
• 具備良好的寫作和溝通能力。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格