Background
Charles Taylor is a multinational company providing professional services and technology solutions dedicated to the global insurance market. Dating back to 1884, Charles Taylor operates in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. Head quartered in London, Charles Taylor have three distinct business areas - Claims Services, InsureTech and Insurance Management.
Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, managing general agents, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.
Charles Taylor’s Construction & Engineering Loss Adjusting team is globally augmented with a network of adjusters in other departments in strategic regional locations. Our team primarily focus on resolving physical property damage and business interruption losses arising from major insured incidents to properties, machinery/equipment and major construction sites in countries of the Asia Pacific Region.
Our Construction & Engineering team has experience and knowledge of construction and operational policies written by the Singapore and International markets, as well as the requisite skills to drive prompt and fair settlement of claims, whilst fully engaging all stakeholders. We believe in developing our talented loss adjusters from the ground up and hiring fledgling professional people - with academic and/or applied knowledge of engineering and construction, with an appreciation for cost control / project management - and training them in insurance is a tried and tested route to reaching a senior adjusting technical level.
Charles Taylor was acquired in 2020 by an investment company managed and controlled by Lovell Minnick Partners LLC. Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders. The acquisition supports the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology.
For more information, please visit www.charlestaylor.com
The Role
Charles Taylor Adjusting is a service-based company and our prime objective is to provide an expedient, comprehensive and technically competent professional service in response to the instructions from national and international insurance companies to handle claims. The role will require you to provide an efficient and high-quality claims handling service.
A Loss Adjuster will receive claims details and instructions from senior members of the Construction & Engineering team. You will be accompanied by a Senior Loss Adjuster to attend loss site locally and/or overseas for survey and damage assessment. When you arrive at the loss site, you must review the claim using engineering judgement and the ability to prioritise information. At the end of the site visit, you must agree an action plan with the instructing client and provide guidance on the insurance policy operation to the claim.
The foregoing will require periodic travel within Asia Pacific and safety training will be provided at the respective properties and/or construction sites. Although loss adjusters spend time travelling and visiting loss sites, they will usually spend 3-4 days per week as dedicated office time working in the office where they retain and manage a caseload of claims through completion.
A large part of the role is therefore office based where the Loss Adjuster will incorporate their findings into reports, compiled in a format which offers an objective and concise analysis of each loss. You will be assisting Senior Loss Adjusters with engineering interpretation of technical reports / design specifications & drawings etc. as part of root cause analysis (RCA) and damage assessment. This will involve the collating and analysis of claim supporting documents to validate the remedial works / costs and provide settlement proposals in accordance with the terms and conditions of the insurance policy.
Charles Taylor Adjusting is committed to the development of the next generation of Loss Adjusters. Our goal is to provide the successful candidate with market leading training for a successful career in Loss Adjusting. We fully support our Loss Adjusters to obtaining professional adjusting certification or undertake further study to attain Loss Adjusting qualifications. We offer hybrid working and a modern office environment.
Key Responsibilities
1. To perform a loss adjusting function in respect of new claims and those already handled in the offices which have been delegated by Directors. This will involve, but not be limited to: -
· Receiving and acknowledging new claims instructions.
· Managing and coordinating claims in a timely and professional manner within agreed Service Level Agreements.
· Undertaking site visits and meeting with Insurers, Reinsurers, Brokers, Claimants, Insureds and other interested parties as required.
· Preparing preliminary reports commenting in detail on all aspects of the claim including legal and policy liability considerations, potential quantum and future actions.
· Instructing and controlling surveyors, lawyers, forensic scientists and other engineering experts as necessary.
· Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communications.
· Calculating, negotiating and recommending settlement of claims, and preparing accurate final reports.
2. To assist in and develop the effective marketing of Charles Taylor Adjusting and a client network. This will include, but not be limited to: -
· Developing working relationships with existing Clients.
· Helping to identify and plan approaches to new Clients.
· Hosting and attending networking events outside of office hours.
· Assisting in the preparation and delivery of presentations and tenders to Clients and potential Clients.
· Assisting others within Charles Taylor with their marketing functions.
· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.
3. Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.
Required Skills
We are seeking a self-motivated individual to join our Construction & Engineering team as a graduate loss adjuster. The requirements are:
· University degree qualified in Civil Engineering
· 0-3 years of relevant post-graduate industry experience in the Oil & Gas, Renewable Power, Conventional Power, Mining, Risk Engineering, Civil Engineering, Quantity Surveying, Broking, Underwriting, or relevant sectors
· Previous adjusting or surveying experience would be an advantage.
· Strong analytical mind with an attention to detail
· Strong interpersonal and excellent English communication skills with a confident and personable demeanour.
· Impeccable fluency in written English to prepare reports.
· Proficiency in second Asian language would be beneficial.
· Good IT skills (proficiency in Excel essential)
· Able to travel overseas frequently, and often at short notice.
Equal Opportunity Employer
Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.
