ResponsibilitiesDevelop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as neededD.....
Responsibilities
Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
Lead one or more special projects to enhance Customer Success goals and processes
Participate in cross-functional reviews of product lines
Train and mentor on-demand talent
Other duties as assigned
Achievements/ Goals
Complete Onboarding process (90 Days)
Assume responsibilities of management of customer portfolio
Complete renewal process for portfolio
Engage customer in COR and regular communication cadence
