Total 45 Quality Assurance job vacancies in Finance / Banking / Insurance category in The United States of America

Acorn by Synergie is recruiting for an exciting permanent opportunity to work for a mortgage broking company in the B37 area of Solihull.


* Permanent from day one!
* Paying £28,000 per annum plus several opportunities to progress within the business to increase salary


The role will be part working from home three days a week , and part office based two days, handling compliance, risk, and mortgages - this is a great role for a newly CeMAP-qualified individual to really learn the mortgage area or an experienced broker not wanting the stress of having sales targets any more.

Qualifications & Requirements:

* Must be either CeMAP or RO1 / CF6 qualified
* CeMAP or equivalent
* Recent Financial Services experience

As a Mortgage Reviewer, you will be involved in the following:

* To support the CORT Manager / Head of Quality through effective risk management, as part of the First Line of Defence, through the review of cases written by Advisers for suitability of advice, in line with Service Level Standards

* To assess the overall quality of the advice and advice documentation in order to mitigate the risk that the suitability of advice is unsuitable

Main Accountabilities:

* Review allocated cases to assess suitability of advice and adherence to TCF principles, recording activity and outcomes in line with departmental standards and SLAs

* To ensure case checks are completed in a timely manner ensuring and in accordance with Network standards ensuring full audit evidenced of case assessments in Toolbox

* Ensure performance management is maintained in supporting departmental case check objectives

* To build positive, beneficial relationships with Advisers through regular contact and feedback provided to them

* Reporting any breaches of Network and FCA guidelines

* Identification and communication of potential adviser training needs in line with T&C Scheme, Procedures and Processes, providing feedback to the Field Supervision team, where minimum standards are not met

* To maintain personal knowledge of FCA regulatory and internal guidance and procedural changes to ensure accurate assessment of files

* To maintain Continuous Professional Development (CPD) by maintaining knowledge of FCA regulatory and internal procedural changes to ensure accurate assessment of files

* Maintain up to date knowledge of TCF requirements and responsibilities

* To undertake any additional ad-hoc duties when necessary in order to support the business in achieving its overall objectives

Technical Skills & Competencies:

* Intermediate IT skills
* Risk Management
* Using Influence
* Communication
* Managing Self

Knowledge and expertise (relating to specialist knowledge and expertise required to undertake the role):

* Suitability of advice principles
* Knowledge of file checking procedures and processes
* Knowledge of financial crime guidance and procedures

Desirable:

* Equity Release qualification
* Financial Protection qualification (CII R05)

Additional details of exceptional aspects of the demands of the role:

* Ability to work well within a team
* Ability to take ownership for workload and work to set quality and time-frame standards


Must be CeMAP or equivalent qualified.

The company support candidates with study and personal development.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Acorn by Synergie is recruiting for an exciting permanent opportunity to work for a mortgage broking company in the B37 area of Solihull.


* Permanent from day one!
* Paying £28,000 per annum plus several opportunities to progress within the business to increase salary


The role will be part working from home three days a week , and part office based two days, handling compliance, risk, and mortgages - this is a great role for a newly CeMAP-qualified individual to really learn the mortgage area or an experienced broker not wanting the stress of having sales targets any more.

Qualifications & Requirements:

* Must be either CeMAP or RO1 / CF6 qualified
* CeMAP or equivalent
* Recent Financial Services experience

As a Mortgage Reviewer, you will be involved in the following:

* To support the CORT Manager / Head of Quality through effective risk management, as part of the First Line of Defence, through the review of cases written by Advisers for suitability of advice, in line with Service Level Standards

* To assess the overall quality of the advice and advice documentation in order to mitigate the risk that the suitability of advice is unsuitable

Main Accountabilities:

* Review allocated cases to assess suitability of advice and adherence to TCF principles, recording activity and outcomes in line with departmental standards and SLAs

* To ensure case checks are completed in a timely manner ensuring and in accordance with Network standards ensuring full audit evidenced of case assessments in Toolbox

* Ensure performance management is maintained in supporting departmental case check objectives

* To build positive, beneficial relationships with Advisers through regular contact and feedback provided to them

* Reporting any breaches of Network and FCA guidelines

* Identification and communication of potential adviser training needs in line with T&C Scheme, Procedures and Processes, providing feedback to the Field Supervision team, where minimum standards are not met

* To maintain personal knowledge of FCA regulatory and internal guidance and procedural changes to ensure accurate assessment of files

* To maintain Continuous Professional Development (CPD) by maintaining knowledge of FCA regulatory and internal procedural changes to ensure accurate assessment of files

* Maintain up to date knowledge of TCF requirements and responsibilities

* To undertake any additional ad-hoc duties when necessary in order to support the business in achieving its overall objectives

Technical Skills & Competencies:

* Intermediate IT skills
* Risk Management
* Using Influence
* Communication
* Managing Self

Knowledge and expertise (relating to specialist knowledge and expertise required to undertake the role):

* Suitability of advice principles
* Knowledge of file checking procedures and processes
* Knowledge of financial crime guidance and procedures

Desirable:

* Equity Release qualification
* Financial Protection qualification (CII R05)

Additional details of exceptional aspects of the demands of the role:

* Ability to work well within a team
* Ability to take ownership for workload and work to set quality and time-frame standards


Must be CeMAP or equivalent qualified.

The company support candidates with study and personal development.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Job Description:

• Adjudicate Shield and Accident & Health (A&H) claims and ensure delivery of prudent and equitable claims decision within expected service level (i.e. claims turnaround time).
• Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms.
• Review workflow and claims processes to identify areas of improvement and implement enhancement to achieve efficient claims administration.
• Work closely with underwriters and other business units to ensure that claims are processed accurately and that all service level agreements are met.
• Manage working relation with external parties – Central Provident Fund Board (CPFB), regulator, financial consultants, bancassurance partners, medical institutions, etc.
• Manage investigation of claims by working with claims adjusters, legal advisors, medical institutions, claimants, financial consultants, and other insurers to determine claims decision and payment.
• Manage enquiries, service recovery, complaints and appeal arising from claims.
• Follow up with claimants and medical institutions on any outstanding requirements required for claims adjudication through documented follow-up process and provide regular update on claims status.

Who we are looking for:

Competencies & Personal Traits

• Strong command of the English language (spoken and written)
• Familiarity with human anatomy, general diseases and disease management

Working Experience

• 3 to 4 years of experience as a Life & Health claims assessor

Professional Qualifications

• OMA, FLMI (Fellow, Life Management Institute)

Education

• Degree holder of biology & life sciences discipline

Language

• English

Job Purpose

The successful candidate will be part of the IFRS 17 systems team as a Senior Finance System Engineer. The key role to be performed is to elicit and analyse business requirements, supports System Integration Test (SIT), support Users’ Acceptance Test (UAT) and maintain IFRS 17 systems for business-as-usual.

The Job

1) Contribute to the IFRS 17 systems team:

· Facilitate / conduct workshops for business users to identify project requirements. Gather, analyse, document and follow up on user requirements.

· Based on the requirements, generate artefacts needed for solution generation. These artefacts include – mapping documents, requirements for integration/interface specifications, site-map and page-flow, and the usage of UML diagrams to detail the process flow and solution.

· Understanding the core IFRS17 requirements, software solution and how to implement this within Great Eastern Finance and Actuarial business teams.

· Build an understanding on IFRS17 systems and configuration in order to support the business needs.

· Ability to analyse and pull out data from database to analyse situations and defects and suggest improvements.

· Writes requirements mapping document for IFRS17 solution product - inbound interface requirements document

· Designs and implements unit test cases and expected results

· Assembles System Test cases and expected results

· Investigates System Test, Integration Test and UAT defects

· Support users during User Acceptance Testing (UAT), regular tracking of test progress status and defect management.

· Maintain IFRS17 software for business-as-usual, supporting Great Eastern Finance and Actuarial business teams

· Defects analysis

· Develop IFRS17 and insurance-specific SME knowledge for group-wide knowledge management.

2) Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

3) Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

4) Highlight any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Degree in Computer Science, Business Information Systems or Finance / Insurance degree.

• Certified pertaining to Business Analysis (CBAP or equivalent).

• Certified Agile / Scrum practitioner will be an added advantage

• Minimum 5 years working experience in IT and experience handling projects or BAU in Insurance

• core systems or Finance systems.

• Experience in implementing or handling core Insurance systems or experience in financial reporting systems.

• Experience in handling inbound and outbound interfaces between upstream or downstream systems.

• Comfortable with handling data analysis via database queries - Oracle SQL, PL/SQL database to support business, testing, troubleshooting etc

• Good Insurance domain knowledge

• Strong knowledge and experience of insurance products is key

• Relational database understanding

• Financial reporting domain knowledge would be an added advantage

• Project working experience or good understanding of IFRS17 is an advantage.

• High level of integrity, takes accountability of work and good attitude over teamwork.

• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Main Responsibilities:

Reporting to the Head of Finance/Financial Controller directly, you shall be responsible to

• Lead and manage the Finance team to ensure smooth operational activities and functions including accounts receivable, payable, credit control, investment, re-insurance, etc.
• Key liaison with internal IT support and end-to-end issue resolution process which can arise from technical, data or process gap for IFRS 17 in UAT and Production testing environment
• Working with the team and cross functional departments on identifying and ensuring data sources are ready for catch-up runs, and supporting the testing of future processes to meet those disclosure, especially for historical comparative figures
• Willingness to learn and develop expertise on the new accounting standard IFRS 17
• Provide support in IFRS17 related audit matters
• Provide accurate and timely financial information, including accrual entries processing, statements closing, accounts consolidation, business modelling for budgeting, forecasting and product profitability, etc.
• Develop and ensure implementation of the accounting procedures and policies to ensure compliance with local statutory standards and practices
• Liaise with external and internal auditors on finance matters
• Review, analyse and advise the management on Company’s cash flow and other financial matters
• Actively engage with the business to understand financial statement performance and identify trends, take proactive approach to align continuous improvement projects with financial objectives
• Participate in government surveys, generate, prepare and submit reports required by the statutory boards, e.g. MAS, Income Tax and Company Registry, and management on a monthly, quarterly, yearly and ad-hoc basis.

Job Requirements:

• A recognized Degree in Finance, Accountancy or any related discipline
• At least 5 years of hands on experience in similar role with supervisory responsibilities preferably in the General Insurance industry
• Excellent analytical skills and decision making, meticulous with attention to details
• Self-motivated, committed and possess high level of integrity
• Independent and a fast leaner, able to grasp processes and system quickly
• Good presentation, interpersonal, communication and leadership skills
• Able to work within datelines and under pressure

Other Information and Benefits

• 5-day work week (Mon-Fri, 9 am - 6 pm, 1 hour lunch)
• Walking distance from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Job Description

• Review facility documentations including facility agreement, collateral and other documents to ensure completion of documentation, perfection of collateral documents, satisfaction of conditions precedent, conditions subsequent and other approval requirements;
• Ensure transactions are implemented and complied with the Bank’s policies, local and foreign applicable regulations and guidelines;
• Liaise with internal and external parties in order to resolve documentation issues;
• Follow-up on pending documents;
• Conduct post-mortem review on approved credit documentation transactions;
• Assist in formulating and / or revising policies and procedures relating to credit documentation review;
• Prepare regulatory and management reports;
• Perform any other relevant duties to achieve team’s targets.
• Perform Non Performance Loan management /collection work.
• Other tasks assigned by the management.

Job Requirements

• Bachelor Degree or above(Finance, Economics accounting or related majors) with more than 2 year of relevant work experience.
• Strong financial, analytical and credit management skill
• If the applicant has Non Performance Loan management /collection work experience or Collateral Management work experience is preferred.
• Experience in credit risk management ,Review facility documentations and/ or Collateral Management will be an advantage.
• Effectively bilingual in English and Chinese is required as incumbent is required to liase with Chinese counterparts from Head Office.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

Job Details

Attends to the above duties in respect of all death claims received on policies owned by SuperFund by:

• Complying with the provisions of the Pension Funds Act and the Rules of the Fund.
• Ability to understand, interpret & apply various pieces of legislation to sets of facts. 
• Consistent compliant process execution through the exercise of discretion and sound judgment.
• Sound & defensible reasoning.
• Maintaining a tight case management audit trail in respect of all duties performed (which includes formal report compilation for each case).
• Consults with the Knowledge Manager, regarding complex and technical-legal matters.
• Ad hoc tasks.

Minimum qualifications / experience required

• Matric
• Working knowledge of Old Mutual internal systems (OMUNET, AWD, Craft, Hyphen, DHA, Compass, Chorus, EMS, EB Tax, etc.)
• At least 2 years’ working knowledge in respect of Section 37C of the Pension Funds Act

Other requirements / Competencies

• Strong MS Excel proficiency
• Sound consultation, collaboration & influencing skills.
• Disciplined planning / organizing skills & execution of duties.
• Sharp servicing of all claim stakeholders.
• Excellent verbal & written communication skills in this field.
• Detail focused, thorough, analytical, and diligent.
• Ability to withstand significant work pressure.
• Creative problem-solving skills.

Skills

Education

Matriculation Certificate (Matric)

Closing Date

29 March 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The Group Finance Operations Team is responsible for enabling, supporting, and facilitating the Oracle Financials landscape for Old Mutual Limited (OML).

This role includes people management and front-line support and servicing of the General Ledger related processes for multiple Finance Teams across the Old Mutual Limited Group

Role overview

Primary responsibilities include the managing and leading of Old Mutual’s General Ledger Maintenance Team alongside the supervision of the operations of Oracle sub-modules and the SMEs responsible for each sub-module.

Skilled experience with communication, collaboration and service delivery are required as the role engages with stakeholders across different teams (Finance and IT), various seniority levels and business units throughout the OML Group.

Primary Responsibilities

Leadership and Team Management:

• Lead and supervise a team of finance professionals.

• Set clear goals and expectations for the team.

• Foster a collaborative and high-performance team culture.

General Ledger Management:

• Oversee the maintenance and accuracy of the general ledger.

• Ensure timely and accurate recording of financial transactions.

• Review and approve journal entries, ensuring compliance with accounting standards.

• An understanding of the following Oracle Financials Cloud Modules: General Ledger, AHCS, AGIS, Accounts Payable, Fixed Assets and Accounts Receivable, as a Subject Matter Expert.

• Appreciate and ensure quality of data to downstream processes and systems which require the GL data for Financial Reporting.

Process Improvement:

• Identify and implement improvements to enhance efficiency and accuracy in general ledger processes.

• Stay updated on industry best practices and technological advancements, with a focus on Oracle Financials Cloud.

Compliance and Controls:

• Establish and enforce internal controls to safeguard financial data

• Ensure compliance with accounting regulations and standards.

• Collaborate with internal and external auditors during audits.

System Maintenance and Upgrades:

• Oversee the maintenance and proper functioning of the General Ledger module in the financial system.

• Coordinate system upgrades and enhancements, working closely with IT teams.

Training and Development:

• Provide training and guidance to team members on accounting principles and system use.

• Encourage continuous learning and development within the team.

Cross-Functional Collaboration:

• Collaborate with other departments, such as IT and Compliance to ensure integrated and cohesive financial processes.

• Work with business partners to understand and address their financial reporting needs.

Problem Resolution:

• Address and resolve issues related to the general ledger promptly.

• Investigate discrepancies and implement corrective actions in collaboration with the IT Support teams.

Risk Management:

• Identify and mitigate risks associated with general ledger processes.

• Develop and implement risk management strategies.

Communication:

• Communicate financial information and updates effectively to internal stakeholders.

• Act as a liaison between the finance team and other departments.

Key Result Areas

This role supports the Head of Finance Operations to enable the business within the Oracle Financials landscape and includes but is not limited to:

• General Ledger Management

• Custodian of the 0140 Trial Balance and all accounts that feed into the general ledger

• People management

Requirements: Skills, Qualifications and Experience required

• Qualified CA(SA) with minimum 3 to 5 years post qualification experience

• Strong preference for Oracle Financials experience (or similar Finance ERP experience.

• Oracle system knowledge

• Proficiency in Word, Excel and PowerPoint.

• Ability to develop and manage relationships with multiple stakeholders in the business, demonstrating excellent communication skills and ability to stand their ground when dealing with business unit heads.

Skills

Education

Bachelors Degree (B): Accounting (Required)

Closing Date

26 March 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!

This role is responsible for providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives

Primary Location

SITE - Priority Health - 1239 E Beltline - Grand Rapids

Department Name

PH - Operations Development and Quality

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Focuses on the creation, maintenance and execution of test scripts and other specialty testing activities in the areas of automation testing, performance testing, test environments or application specialties. Is considered a subject matter expert in one or more of these areas. Identifies and develops ways to improve the quality, capability, or efficiency of the testing process. Typically focused on automating new functionality pre-release and maintenance post-release, or driving efficient testing in other areas. Typically requires 5-7 years of applicable experience.

The primary focus of the Enterprise Credit (EC) Commercial Quality Review (QR) team is to design and execute quality review activities on processes and data elements across the EC commercial lines of business.  QR results aid the EC line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting.

We are currently seeking a Quality Review Specialist to join our team.  In this role, the QR Specialist focuses on the execution of a portfolio of quality review test scripts.  The specialist will review credit actions and credit data elements for accuracy and adherence to policy/procedure. The QR Specialist interacts and partners with associates in the business to educate, remediate findings, and improve the quality of credit submissions.  The QR Specialist will also identifiy and recommend ways to improve the quality, capability, or efficiency of the testing process. This may include identifying gaps in the underlying credit process and/or controls.     

The QR Specialist may also participate in various project work supporting continued improvement of the QR processes.  This work may include identifying areas that require new quality review testing, determining the appropriate function to own the testing, designing tests, and thinking creatively to identify solutions that consolidate and create efficiency in processes. The role requires collaboration with other EC team members to drive technology and process changes through identification of business requirements.

The candidate must independently conduct assigned responsibilities within the context of the assigned programs.  In addition, he or she will  be responsible for assisting their manager in addressing other key initiatives within the EC QR team.  Depending on background and experience, this may include program management responsibilities. 

Required Qualifications:

•    Adaptability
•    Attention to Detail
•    Prioritization
•    Result Orientation
•    Written Communications
•    Collaboration
•    Continuous Improvement
•    Critical Thinking
•    Data Quality Management
•    Issue Management
•    Customer and Client Focus
•    Innovative Thinking
•    Oral Communications
•    Problem Solving
•    Risk Management
•    Commercial Credit background as an Underwriter, Credit Analyst, Credit Review Officer or similar role
•    Bachelor's Degree or equivalent experience
•    Organizational skills and ability to handle multiple tasks to meet tight deadlines
•    Understanding of commercial credit; loan documentation, loan agreements, financial spreads, financial statements, etc.
•    Self-motivated individual who can work independently and also as an engaged member of a team
•    Strong oral and written communications skills

Desired Qualifications:

•    Prior experience in reviewing credit including a role in Credit Review, Audit or other Quality Review team
•    Commercial Underwriting experience
•    Risk management, process and control assessment experience
•    Intermediate to advanced SharePoint, PowerPoint, and Excel skills
 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

What it’s like to be a Northbridge Senior Claims Quality Assurance Specialist

As a Senior Claims Quality Assurance Specialist, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind.  Our Senior Claims Quality Assurance Specialist play a key role in identifying and making recommendations to improve our overall Claims Customer Experience. With in-depth knowledge of multi-line claims, they conduct detailed file reviews and contribute to the compilation of quarterly Claims Quality Audits providing Regional Claims Operational Leaders with actionable and targeted recommendations for improvement.

Using multiple Training Needs Analysis inputs and in consultation with the Director of Quality Assurance and Claims Excellence, they identify areas requiring educational solutions and contribute to the design, development, and delivery of educational materials in virtual and traditional classroom environments.

As required, they also participate in and contribute to Ad Hoc Audit requests, special projects, and vendor management.

We want your talent

If you are great at:

• Thinking strategically, evaluating problems, and developing solutions

• Creating focused technical and soft skill Claim educational solutions

• Presenting in a corporate environment with large, diverse audiences

• Managing projects to completion under tight timelines

• MS Office Tools, Excel, PowerPoint, and system-based audit tools

• Working with minimal supervision, with the ability to accept direction

• Being flexible and willing to travel if required

You have:

• Post-Secondary Education in an Insurance focused program or related program

• Completed or working towards the CIP designation

• Bilingualism in English and French is required

• Minimum 10 years of multi-line claims and/or claims auditing experience with a specialization in Accident Benefits

• Prior Adult Learning experience, including all phases of the Learning Cycle

• Prior Claims Management experience is an asset

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-PS #LI-Hybrid

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Looking for work that doesn't mean losing you weekends? We have flexible Monday to Friday shifts available for experienced Support Workers!

You'll be working within an Autism Day care centre located in the heart of Worksop!

You will be working with the existing team to recognise and respond to the needs of the individual, enabling people with autism to live their lives with dignity, choice, and independence.

In this role, you will be caring for service users with moderate and severe autism, helping them with their everyday needs. This position promises to be rewarding, with no two days the same.

Responsibilities include:
• Attending to personalised care plans
• Completing daily activities with residents
• Filling out relevant paperwork
• Household/domestic duties


If you’re looking to make a difference to the lives of others - get in touch!


A minimum of 6 months previous paid UK experience is required for this role.

An in date enhanced DBS (dated within 12 months) is also necessary, however if you do not have this, QS are able to help.

this is a bank position with shifts available when the service needs

Shifts available Mon- Friday 1000-1500

£11.00 per hour with 28 paid holidays per year pro rata

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

Job Profile Summary:

You will provide sound insurance and reliable financial advice to bank customers by analyzing their financial needs and exceeding their service expectations. FSCs are also to maintain a strong rapport with the bank partners and grow and strengthen relationship with bank customers.

Job Description:

Provide sound & reliable financial advice to bank customers:

• Stationed in bank branch to provide financial solutions to customers
• Establish customers' financial goals
• Determine their current financial situations to identify any shortfalls
• Develop wealth management strategies to plan for their future
• Customize solutions for individual needs and regularly review financial plans
• Be a financial solutions provider who provides affordable solutions and options to help customers achieve their financial goals
• Act as financial coach to provide guidance on saving

Maintain strong rapport with bank partner:

• Work closely with branch staff to provide innovative product solutions to address customers’ health protection and long-term savings and investment needs
• Develop & grow the business portfolio with bank partner to achieve premium growth & underwriting profit objectives

Grow & strengthen relationship with customers:

• Foster and enhance relationships with partners’ customers, with special focus on Prudential range of insurance products to complement the customers' existing financial and investment portfolio
• Provide quality, efficient after sales services

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Analytical and strong problem solving abilities
• Dynamic individual who strives in fast moving environment

Working Experience

• Minimum 1 year of relevant working experience in insurance

Education

• Degree in Business relevant fields of studies