Total 133 Business Consultant job vacancies in Manufacturing / Production category in The United States of America

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is for our Integrated Payables team.

What you will be doing

• Examine data files, processes, forms, reports and operational needs of customers and complete data mapping and transaction workflow documents as the basis for conversion to FIS systems.
• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
• Data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients and others as appropriate to ensure successful conversion.
• Creates data maps and transaction workflow documents showing exactly how every field of information will be converted.

What you bring

• Willing to work on regular night shifts
• Create Snow Tickets for New Projects/ Modifications/ Production Issues                               
• Crete PPLs giving authorizations in Planview                                    
• Email communication with Direct and Reseller clients                                  
• Handling FIS implementation Inbox and new Accounts Setup in Integrated Payables System                                     
• Vendor registration, executing Jobs in Integrated Payables system to provide samples to clients
• Processes Reports and Identify operational needs of customers                              
• Data mapping with File Layout                               
• Transaction workflow documents creation for conversion to FIS systems.
• Excellent communication as positions is client facing.
• Positions involving data mapping require strong analytical and technical skills.
• Client Handling Experience.

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is for our Integrated Payables team.

What you will be doing

• Examine data files, processes, forms, reports and operational needs of customers and complete data mapping and transaction workflow documents as the basis for conversion to FIS systems.
• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
• Data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients and others as appropriate to ensure successful conversion.
• Creates data maps and transaction workflow documents showing exactly how every field of information will be converted.

What you bring

• Willing to work on regular night shifts
• Create Snow Tickets for New Projects/ Modifications/ Production Issues                               
• Crete PPLs giving authorizations in Planview                                    
• Email communication with Direct and Reseller clients                                  
• Handling FIS implementation Inbox and new Accounts Setup in Integrated Payables System                                     
• Vendor registration, executing Jobs in Integrated Payables system to provide samples to clients
• Processes Reports and Identify operational needs of customers                              
• Data mapping with File Layout                               
• Transaction workflow documents creation for conversion to FIS systems.
• Excellent communication as positions is client facing.
• Positions involving data mapping require strong analytical and technical skills.
• Client Handling Experience.

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

Team Introduction

We are an AI innovation team of ByteDance, currently incubating multiple AI-related products. We offer an excellent work environment and plenty of growth opportunities. Join us and be a part of the future!

We are seeking a senior product manager with a focus on community safety. This role requires a deep understanding of industry and user needs to ensure team objectives align with strategic business goals. You will coordinate various teams to achieve targets, and we expect you to have an outstanding product management background along with a profound understanding of community safety.

1. Drive the development of features and plans to enhance content safety and community security in our 2C applications.

2. Lead the strategic direction and development of our products using your knowledge.

3. Coordinate with cross-functional teams, including engineering, data science, legal, and marketing, to ensure the development and implementation of safety-centered strategies.

4. Define, monitor, and analyze product metrics, making data-driven decisions.

5. Stay informed about the latest industry trends, regulatory changes, and competitive landscapes related to community safety and compliance.

6. Advocate for safety and compliance within the organization, ensuring they remain critical considerations in all product decisions.

Qualifications

Minimum Qualifications：

1. Product manager experience or AI related experience;

2. Bachelor's degree or above, with more than 3 years of work experience;

3. Proficiency in English Language as this is to be used as a working language for business conversations.

Preferred Qualifications

1. Good logical thinking and teamwork spirit are preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Project Description

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities

Treasury application BAU 24*7 support:
• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of Online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
• Managing and regular interaction with the application end users and stakeholders management

Skills

Must have

• 1-2 years of experience in production treasury application support environment
• Production support of Java/Microservices application
• Strong experience in providing L1 & L2 application technical and functional support
• Good knowledge on Unix and Shell scripting
• Good knowledge on SQL and PL/SQL
• System backup's w.r.t UNIX and Database
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice to have

Murex Production support L2 Experience

Languages

Business Function

Group Finance aims to deliver world-class standards in reporting, financial planning and finance processes. We provide insights and analyses that help the bank make sound business decisions – whether in the areas of product development or customer profitability. We also provide capital management, business planning, forecasting, and tax and accounting advisory services.

The Business Control & Support function is a unit within Group Product Control (Group Finance) that is responsible for providing end-to-end (E2E) business support to Treasury & Markets (T&M) business across the region within the Bank.

Responsibilities

• Facilitate overall financial performance review, explaining drivers and working with functional teams in providing commentaries on key financials on a monthly/quarterly basis.
• Review new hedge accounting applications for products/business initiatives under Corporate Treasury and perform regular financial analysis on existing hedge structures.
• Deliver Management report for key strategies under Corporate Treasury which covers both Profit & Loss and Balance Sheet movements on a weekly basis.
• Conduct regular reviews of portfolios across locations to ensure consistency in portfolio usage and naming convention and appropriateness of transactions booked into the portfolios vis-à-vis portfolio intent and allowed product offering per mandate for Corporate Treasury business.
• Provide ongoing business support for new products/business initiatives, working closely with other teams (consist of representatives from cross departments such as GFM, Risk Management Group, Technology, Group Finance) in business case review, functionality assessment and requirement formulation.

Requirements

• Degree holder in Accountancy or Business or Finance is preferred.
• 8 - 10 years relevant work experience in product control, accounting or audit function in financial institutions
• Understand treasury products and possess working knowledge of accounting treatment for treasury products.
• Knowledge of Corporate Treasury function and hedge accounting application will be advantageous.
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and data analytics tool
• Strong team player, with good control awareness and inquisitive mindset

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Finance aims to deliver world-class standards in reporting, financial planning and finance processes. We provide insights and analyses that help the bank make sound business decisions – whether in the areas of product development or customer profitability. We also provide capital management, business planning, forecasting, and tax and accounting advisory services.

The Business Control & Support function is a unit within Group Product Control (Group Finance) that is responsible for providing end-to-end (E2E) business support to Treasury & Markets (T&M) business across the region within the Bank.

Responsibilities

• Facilitate overall financial performance review, explaining drivers and working with functional teams in providing commentaries on key financials on a monthly/quarterly basis.
• Review new hedge accounting applications for products/business initiatives under Corporate Treasury and perform regular financial analysis on existing hedge structures.
• Deliver Management report for key strategies under Corporate Treasury which covers both Profit & Loss and Balance Sheet movements on a weekly basis.
• Conduct regular reviews of portfolios across locations to ensure consistency in portfolio usage and naming convention and appropriateness of transactions booked into the portfolios vis-à-vis portfolio intent and allowed product offering per mandate for Corporate Treasury business.
• Provide ongoing business support for new products/business initiatives, working closely with other teams (consist of representatives from cross departments such as GFM, Risk Management Group, Technology, Group Finance) in business case review, functionality assessment and requirement formulation.

Requirements

• Degree holder in Accountancy or Business or Finance is preferred.
• 8 - 10 years relevant work experience in product control, accounting or audit function in financial institutions
• Understand treasury products and possess working knowledge of accounting treatment for treasury products.
• Knowledge of Corporate Treasury function and hedge accounting application will be advantageous.
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and data analytics tool
• Strong team player, with good control awareness and inquisitive mindset

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

*EXCITING OPPORTUNITY WITH NEW CLIENT! *

Aqumen is thrilled to be recruiting for a proud manufacturing company, specialising in garden products/ furniture, they have been a business for over 50 years and are currently looking for production operatives to join their ever-growing team!

Job Description

• Working in varies areas in the wood works factory which may include operating machinery and tools.
• Working as part of a team.
• Work in line with daily KPI’s
• Work effectively and safely in line with all health and safety requirements.

Qualities for ideal candidate

• Able to get to site for shift times.
• Relevant experience in woodwork or production
• Reliable and punctual
• Abel to lift and meet the physical requirements of the role.
• Good communication skills for liaising with direct team members and teams across all levels in the business.

Pay & benefits

• £11.44 per hour
• 40 hour paid week
• Every Friday off
• Casual dress
• Free/ on- site parking

Work week is Monday to Thursday 06:00 – 16:30.

Aqumen Recruitment is operating as a recruitment business in relation to this vacancy.

Skill: Product Analyst: IMOS platform

Total Experience: 1 -3 Years

Position Type: Permanent

Budget: SGD 5000 – 6000 Per Month

Location: Singapore

Purpose of the Role:

In this role as a Product Analyst, you will be a pivotal member of the Product Team, focusing on the maritime domain within the metals mining and trading industry. Your role involves collaborating with the Engineering team to support the development and enhancement of platforms that cater to the unique needs of maritime operations in the metals trading sector. Your primary duties will include understanding and analysing maritime-specific business requirements, documenting these requirements, defining project scopes, and ensuring that the deliverables align with the business' strategic outcomes.

Job Responsibilities:

• Support in converting maritime-specific business requirements into functional specifications, ensuring that these are clearly communicated and understood by the technical team.

• Play an active role in agile project teams, contributing to sprint planning sessions with a focus on business goals and priorities.

• Conduct sessions for process mapping, ensuring a comprehensive understanding of operational flows and identifying overlaps and synergies across different business functions.

• Link immediate operational needs with long-term strategic plans, working closely with Product Managers, Product Owners, and Delivery team.

• Collaborate with QA testers and developers to ensure the delivery of high-quality solutions.

• Establish and maintain effective relationships with business stakeholders, managing their requirements, operational issues, and queries.

Knowledge and Experience:

• Bachelor’s degree in computer science or a related field.

• Experience in digital product delivery, preferably within the maritime sector of the metals mining and trading industry or commodities industry.

• Familiarity with maritime operations, especially in relation to metals mining and trading (Desirable).

• Knowledge & Experience working in IMOS is MUST

• Agile methodology experience, with an understanding of its application in maritime projects.

• Additional knowledge in human-centered design or design thinking is advantageous.

Personal Attributes:

• Excellent communication skills, adaptable to a diverse range of cultural and professional backgrounds.

• Strong analytical skills and the ability to break down and solve complex problems.

• A sense of ownership and responsibility for projects and tasks.

• Customer-focused, with a clear vision of end goals and customer satisfaction.

Job Brief:

Plan and control resources effectively to meet organizational goals.

Job Responsibilities:

• Responsible for Preparation and Adjustment of Production Plan
• Responsible for sales order from customer
• Responsible to follow up the production plan
• Responsible to monitor the plan actual result management
• Responsible to control the finished good stock control
• Responsible for production capacity management and man-hour control
• Responsible to monitor the shipment management
• To implement KPI of the group by following Division Policy.
• Read the Information Security Policy and those supporting policies and guidelines that are relevant to their role.
• Implement good workplace practices of complying with the Information Security Policy.
• Responsibility for dealing securely with any information they have access to in the course of their duties.
• Responsible to implement the SOP under ISO 9001, ISO 14001 and ISO 45001.

Job Requirements:

• Qualification : Diploma and above
• Experience : 1 year working experience in related field
• Skill : Production Planning, MS Office, Stock Management, Logistics Management, SAP
• Language : English is a must. Mandarin or Japanese speaking is an advantage.

Location : Boon Lay Ave

Position : AV Production Specialist

Contract Duration: (immediate) 1 Year

Working Hours: 8am to 5pm (8.5 hours / day or 42 hours / week); Monday to Friday except Public Holiday

Offered Salary: $2,500 (negotiable)

The primary job scope for Audio Visual Production Specialist is to support HOD/ICT and ICT Manager/Associate in handling Events Production.

Specific jobs will include, but are not limited to:

● Providing training and guide for AV use for students and teachers

● Management and upkeep of schools AV assets

● Maintaining and servicing AV equipment including calling vendor for servicing support

● Assisting ICT Manager on AV assets and procurement documentation

● Planning and exploring for AV needs in school

● Suggesting procurement for AV needs

● Setting up AV requirements and productions for school events and recording

● Basic post-production of events recordings

● Supporting AV operation for school events including live streaming

● Assist ICT Manager in tracking and monitoring of ICT funding (AV expenditure)

● Maintaining Classroom projectors and visualizers.

● Assist ICT Manager to manage and facilitate recordings in recording studio

Requirements:

● Minimum educational qualifications: ITE, ‘O’, ‘N’ Level

● Relevant experience in AV industry (end user, manufacturer, systems integrator) would be an added advantage.

● Basic post production knowledge such as audio and video edits

● Physically fit; able to lift heavy objects.

● Able to work in a team environment.

Client will also open to fresh graduates.

Job Summary:

We are seeking a dynamic and self-motivated person to be part of our Product Team. The candidate will conduct market analysis to understand the needs of the customer and translates them into features for product development. The candidate shall also pitch the product to potential customer to gain adoption.

Responsibilities:

• Analyze market and customer data to provide insights on customer needs and business opportunities
• Develop business case and assess product feasibility
• Participate in determining and shaping product features, focus and priorities.
• Provide administrative support in areas such as meeting organization, note taking, presentations delivery
• Creating product brochures, videos, presentation material, product documentation and user manuals.
• Assist in the development of customer training materials and provide user training.
• Monitor market trends and customer feedback to improve customer satisfaction.
• Stay up to date on market, competition, product changes and enhancements.
• Provide support and assistance for customer inquiries.
• Work with other team members to resolve customer issues and ensure a positive customer experience.
• Manage customer support issues and escalate complex/ critical issues to management.

Qualifications:

• Bachelor's degree in Business, Computer Science, or related field.
• 2+ years of experience in customer engagement, project/ product development, or a related field.
• Excellent communication, problem-solving, and customer service skills.
• Strong analytical and data analysis skills.
• Ability to work under pressure and handle multiple tasks.
• Knowledge of product development and business analysis.
• Ability to work independently and as part of a team.

Office location : Jurong East

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Email to: hr_admin@acpcomputer.edu.sg

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: hr_admin@acpcomputer.edu.sg

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: hr_admin@acpcomputer.edu.sg

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Product Consultant, Client Service

The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring clients best-in-class experience using our products to achieve their goals.

The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals. This position is based in our Mumbai office.

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary

Requirements:

• 3-4 years of proven experience in client support/service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networking, internet, communication concepts and complex software systems
• Excellent skills in Microsoft Excel
• Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• Morningstar is an equal opportunity employer.
• Availability to work on Saturdays, Sundays & Public holidays (on rotational basis) is a key requirement for this role as part of a global 24x7 support operation.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.