At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self.
A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go.
A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.
We're always building Canada, join us at www.telus.com/careers
Rating Reviews
Rating is calculated based on
57
reviews and is evolving.
Pros: TELUS, a leading telecommunications company, offers great benefits and competitive pay for my Data Analyst role. I feel good about the job security here. There are also many learning opportunities, and colleagues are very supportive. The hybrid work setup in Vancouver, BC, really helps with work-life balance.
Cons: Career growth can sometimes feel a bit slow in such a large organization. Also, some internal approval processes are a bit bureaucratic. These are minor points, but worth noting.
Advice to Management: Focus on streamlining internal approval processes and creating clearer pathways for career advancement to keep employees engaged and motivated.
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Pros: The pay and benefits package at TELUS is competitive, which is a major plus for a Customer Service Representative in the telecommunications sector. The health benefits are comprehensive, and there are opportunities for retirement savings. The team I work with is also very supportive.
Cons: While the base pay is good, salary increases can be slow, and sometimes the benefits, like dental coverage, could be more robust for long-term employees. The workload can also be intense during peak seasons, impacting overall job satisfaction.
Advice to Management: Consider more frequent, performance-based salary reviews for frontline staff to better recognize contributions. Also, exploring options to enhance specific benefits, like dental or vision, could boost morale further for dedicated employees.
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Pros: The stability at TELUS is a major advantage. As a long-standing company in the Canadian telecom space, you generally feel secure in your role. The team I worked with was supportive, and there were clear paths for learning new technical skills within the customer support department.
Cons: Sometimes communication between departments could be improved, leading to minor delays. During peak service periods, the workload could become quite intense, impacting work-life balance slightly. The processes for some approvals felt a bit bureaucratic.
Advice to Management: Continue focusing on employee well-being and ensuring clear communication channels across teams. Streamlining internal processes where possible could enhance efficiency and employee experience. Recognizing and rewarding consistent performance is always appreciated.
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How is the feedback culture at TELUS, especially for customer service roles in Canada?
I've found that TELUS really values open communication; my manager regularly checks in for feedback and provides constructive criticism to help me grow in my customer service role here in Canada.
What are TELUS's current strategic priorities as a large, telecommunications company?
As a major player in the Canadian tech and telecom industry, TELUS is focused on driving growth through digital transformation and expanding its health and security services. I've seen firsthand how this translates into innovation within our large, Toronto-based teams.
Does TELUS offer internet reimbursement for their remote customer service roles in Canada?
Yes, as a remote TELUS team member in Canada, I've found they do provide an internet reimbursement allowance to help cover costs for home internet, which is really helpful for maintaining a stable connection for my customer service work.
What's the health insurance coverage like for full-time employees at TELUS in Canada?
TELUS offers pretty comprehensive health and dental benefits, including prescription drugs and vision care, which really helped me manage my expenses when I needed a new pair of glasses.
What career growth opportunities are there for a software engineer at TELUS?
As a software engineer in Vancouver, I've seen many colleagues move into senior technical roles or transition into management. TELUS, a large tech company, really supports internal mobility and provides clear paths for advancement.
What's the performance feedback process like for category managers at TELUS?
At TELUS, category managers receive regular feedback through structured check-ins and annual reviews. My manager provided actionable insights on my category performance, helping me refine my strategies for the Canadian telecom market.
What kind of post-interview feedback can I expect from TELUS after interviewing for a customer service role in their Toronto office?
After my interview for a customer service position at TELUS in Toronto, I received a follow-up email within 3 business days outlining the next steps in the hiring process for this large tech company.
Does TELUS offer good health insurance for its employees in Canada?
Yes, TELUS provides a comprehensive health and dental benefits package that includes coverage for things like prescription drugs and paramedical services, which has been a great help for me and my family.
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