Responsibilities:-

• Process quality control, incoming material quality control, daily inspection process handling, etc.
• Closely monitoring production processes and documenting their findings to ensure that mistakes are properly logged.
• Responsible for the quality supervision of incoming materials, in-process and finished products, abnormal handling and monthly statistics of poor quality
• Responsible for all finished product measurement, semi-finished product inspection, and defective product re-inspection
• Responsible for the feedback and tracking of defective products.
• Ability to consistently identify mistakes across of inspections
• Ability to closely follow quality standards

Qualification:-

• Bachelor degree or above in machinery, engineering and automation or related majors, able to communicate in English
• At least 2 years or more in a quality control
• Be familiar with production process and quality standards, exceptions handling, analytical skills, understand drawings, proficient in Office software
• Careful and rigorous, strong sense of responsibility, excellent leadership, good logical judgment, communication and coordination skills and high teamwork spirit
• Database management
• Decision-making skills
• Mandarin speaking ability is required to effectively communicate with clients and stakeholders from Taiwan / China.

Perks & Benefits

• Annual Leave
• Paid Sick Leave
• Medical Benefits
• Full Attendance
• Bonus & Incentive

Responsibilities :-

• Ensure that the organization's products and services can always maintain high quality to improve customer satisfaction and the organization's competitiveness.
• Setting quality standards, customer reviews and responding to complaints.
• Setting the production SOP for each product, incoming material inspection, self-inspection, finished product inspection
• Coordinating quality assurance activities to ensure all incoming and outgoing products are conforming to specified standards
• Ensuring all documents pertaining to quality is kept up to date
• Handle customer complaints, propose corrective and preventive measures for customer complaints and supervise the implementation
• Ensuring all measuring instruments are calibrated up to date, be responsible for maintenance and inspection records, and submit scrapping, damage reports, and purchase requests.

Qualification :-

• Bachelor degree or above in mechanical, engineering and automation or related majors, able to communicate in English
• At least 2 years or more in a quality control
• Be familiar with production process and quality standards, exceptions handling, analytical skills, understand drawings, proficient in Office software
• Careful and rigorous, strong sense of responsibility, excellent leadership, good logical judgment, communication and coordination skills and high teamwork spirit.
• Mandarin speaking ability is required to effectively communicate with clients and stakeholders from Taiwan / China.

Perks & Benefits

• Annual Leave
• Paid Sick Leave
• Medical Benefits
• Full Attendance
• Bonus & Incentive

Job Description

Job Highlights

• Career Development Opportunities (Professional Study Scheme)
• Approved Employer-Professional Development and Trainee Development for Association of Certified Chartered Accountants (“ACCA”)
• Exposure with listed companies audits and various corporate exercise such as IPO.
• Hands-on mentoring and direct guidance from experienced Assurance Assistant Managers and Managers

Job Summary

• Actively establish, maintain and strengthen internal and external relationships, execute assurance procedures
• Working under the supervision of an Assurance Assistant Manager, Manager or Senior Manager, and helps execute audit work and present its findings to the client.
• Contribute technical insights to audit client engagements and internal projects

Duties and Responsibilities

• Lead a team to participate in audit assignments from beginning to end including:
• Performing audit field works
• Document and compiling audit working papers
• Identify issues and present audit findings and recommendations as well as conduct follow up actions and meeting tight deadlines.
• Review audit reports
• Execute solid understanding of accounting and auditing principles (e.g MFRS/IFRS/MPERS/CA 2016 and ISA)
• Supervise Assurance Associate and facilitating a connection for team needs and requirements
• Develop and maintain an excellent communication with peers, superiors and external parties

Requirements

• Possess at least a Bachelor's Degree in Accounting or Finance, or those with a full or partial professional qualification (MICPA, ACCA, ICAEW, ICA, ICAA, CPA(A) or CIMA)
• At least 2 years of relevant external audit experience
• Computer literate with working knowledge of MS Office applications
• Knowledge in ProSystem fx Engagement will be an added advantage
• Strong technical ability, excellent interpersonal skills and leadership qualities
• Team players with strong sense of responsibility
• Willingness to learn and travel

Apply Link: https://jobs.persolmalaysia.com/detail/39022?apply_id=39022&utm_source=jobstore&utm_medium=sponsored

Contact Email: KahYe.Chan@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• Process quality control, incoming material quality control, daily inspection process handling, etc.
• Closely monitoring production processes and documenting their findings to ensure that mistakes are properly logged.
• Responsible for the quality supervision of incoming materials, in-process and finished products, abnormal handling and monthly statistics of poor quality
• Responsible for all finished product measurement, semi-finished product inspection, and defective product re-inspection
• Responsible for the feedback and tracking of defective products.
• Admin tasks assigned by superior

Perks & Benefits

• Casual dress code
• Personal annual leave
• EPF & Socso

Job Description

• Develop and sustain the Quality Management System in line with the required industry standards, accreditation, internal and regulatory/ legal requirements .
• Manage the audit program to ensure all nonconformities raised by external audits are effectively corrected and independently verified.
• Lead the team to ISO certification and in achieving target for customer and business goal.
• Organize and managing internal and external audits, work with all section head for improvement.
• Ensure that QMS documentations are organized and retrievable.
• Determine impact and required changes when documents are created or revised.
• Manage the monitoring, measurement, review and improvement of internal processes.
• Keep up to date on quality standards, regulations, issues and news within the industry.
• Responsible for accuracy and timely calibration of monitoring and measuring devices .
• Manage and monitor  5S housekeeping in workplace .
• Drive safety, quality and excellence in all aspects of work.
• To handle other tasks and duties as and when requested by superior.

Qualification :

• Diploma in any related field
• Good communication skill and able to communicate effectively with other function teams
• Able to work in a team and individually
• Able to work under the environment with fast tempo
• Good attendance and punctuality to work

Perks & Benefits

• Open culture
• Personal development opportunities

Responsibilities:

Testing expertise and experiences (3+ years):

- Strong understanding of software testing methodologies and tools.

- Proficiency in testing solutions built on Microsoft .NET and deployed in AWS cloud environments.

- Hands-on experience with test automation tools (e.g., Selenium, Cypress, JUnit, etc.).

- Familiarity with AI-powered testing tools (e.g., Testim, Applitools, Mabl, AI-driven tools for regression testing or visual testing).

- Good understanding and hands-on experience of CSV and related regulations

Technology knowledge and experiences:

- .NET platform and programming languages such as C#, Python, Java, etc.

- Cloud technology stack: EKS, ECR, Apache Kalka, Kubernetes/Docker

- DB technologies: Aurora, Postgres, Athena, and SQL

- CI/CD pipelines

- DevOps and source control platform: Git, AzureDevOps, Jira

Soft and business skills:

- Excellent problem analysis and solving skills.

- Good communication and interpersonal skills

- Good documentation skills

- Time management: ensure assigned tasks are completed on agreed due dates.

- Innovation, keen to learn new technologies or business functions, be creative in finding solutions to requirements or problems while ensuring compliance with applicable procedures and standards.

- Team player: actively supports peers and seeks support from peers.

- Knowledge and working experience in pharma and/or supply chain, manufacturing industries is desirable"

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

職責：

測試專業知識和經驗（3年以上）：

- 對軟體測試方法和工具有深入的了解。

- 精通基於 Microsoft .NET 建置並部署在 AWS 雲端環境中的解決方案的測試。

- 具備測試自動化工具（例如 Selenium、Cypress、JUnit 等）的實際操作經驗。

- 熟悉人工智慧驅動的測試工具（例如 Testim、Applitools、Mabl、用於回歸測試或視覺測試的人工智慧驅動工具）。

- 具備良好的CSV及相關法規理解與實務經驗

技術知識與經驗：

- .NET 平台和程式語言，例如 C#、Python、Java 等。

- 雲端技術堆疊：EKS、ECR、Apache Kalka、Kubernetes/Docker

資料庫技術：Aurora、Postgres、Athena 和 SQL

CI/CD 管線

- DevOps 與原始碼控制平台：Git、Azure DevOps、Jira

軟技能和商務技能：

- 具備優秀的問題分析和解決能力。

良好的溝通和人際交往能力

良好的文件撰寫能力

- 時間管理：確保依約定的截止日期完成指派的任務。

- 具有創新精神，渴望學習新技術或業務功能，能夠創造性地找到滿足需求或解決問題的方法，同時確保遵守適用的程序和標準。

- 團隊合作精神：積極支持同儕並尋求同儕的支持。

具備醫藥和/或供應鏈、製造業的知識和工作經驗者優先考慮。

福利待遇

• 附近公共交通
• 中心位置
• 開放文化

職位描述

• 依照行業標準、認證、內部和監管/法律要求，建立和維護品質管理系統。
• 管理審核程序，確保外部審核發現的所有不符合項都得到有效糾正和獨立驗證。
• 帶領團隊取得ISO認證，並實現客戶和業務目標。
• 組織和管理內部和外部審計，與各部門負責人合作進行改進。
• 確保品質管理系統文件組織有序且易於檢索。
• 建立或修改文件時，確定其影響和所需的變更。
• 負責內部流程的監控、評估、審查和改進。
• 隨時了解業界的品質標準、法規、問題和新聞。
• 負責監測和測量設備的準確、及時校準。
• 管理監督工作場所的5S整理工作。
• 在工作的各個方面都注重安全、品質和卓越。
• 根據上級要求，處理其他任務和職責。

資格：

• 相關領域的文憑
• 良好的溝通能力，能夠與其他職能團隊進行有效溝通。
• 能夠團隊合作，也能獨立工作。
• 能夠適應快節奏的工作環境
• 良好的出勤率和準時上班

福利待遇

• 開放文化
• 個人發展機會

Responsibility :

A. Documents Control

1) Assisting in managing quality document control system.

2) Preparing and revising Quality Procedures for process owner.

3) Preparing Document Change Notice.

4) Issuing document with identification of 'Master Copy', 'Controlled Copy', 'Uncontrolled Copy' and 'For

Training Purpose only'.

5) Updating and maintaining Document Master List and Records Master List and controlling the distribution

of documents within the Quality & Regulatory Compliance Management System (QRCMS).

6) Maintaining Master Copy, Controlled Copy and Obsolete documents.

B. Technical Documentation

1) Assisting in composing and maintaining Technical Documentation in accordance with EU MDR 2017/745 requirements.

2) Liaising with OM to obtain latest Technical Documentation periodically.

C. Audits

1) Assisting in planning and coordinating Supplier / OM's periodic evaluation audit.

2) Participating in Internal Audits, Supplier / OM's periodic evaluation audit and External Audit.

3) Compiling and maintaining audit files.

D. Design and Development

1) Communicating with OM to assess the feasibility of new designs or changes in existing designs.

2) Coordinating with cross-functional teams including Sales and Marketing, QA / QC / RA, to align design and development project objective.

3) Preparing design plan and monitoring project timelines.

4) Preparing sample requisition form for design and development (SRD).

5) Organizing review meeting with team members on every design and development stages.

6) Conducting verification and validation on design and development product for compliance.

7) Completing and maintaining design and development files.

E. Artwork Verification

1) Checking, reviewing and verifying labelling of the device packaging to ensure compliance with customer requirement and Applicable Regulatory Requirements.

2) Liaising with supplier / designer / OM for artwork amendment and conversion.

3) Liaising with customer for artwork amendment and approval.

4) Compiling and maintaining Artwork File.

F. Others

1) Participating in Risk Management Team.

2) Assigning GS1 barcode number for new item / changed item.

3) Assigning lot number for legal manufacturer's product.

4) Performing other work related functions as assigned by superior

Perks & Benefits

• Medical insurance
• Personal leave

The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes in order to improve manufacturing safety, quality, and productivity.

Responsibilities

• Manage the creation, review, approval, issuance, revision, and archival of controlled documents in accordance with the company’s document control procedures.
• Maintain document control systems for engineering drawings, specifications, work instructions, SOPs, quality records, and customer documents.
• Coordinate document preparation for RFQ and sourcing activities, ensuring sensitive customer identifiers, logos, part numbers, and proprietary references are removed or controlled prior to circulation.
• Ensure that only the latest approved and correctly sanitized document revisions are released and accessible at points of use.
• Coordinate document change requests and ensure timely updates following engineering changes, process changes, or customer updates.
• Maintain full document traceability, revision history, and release status records.
• Support NPI programs by ensuring timely release and control of new and revised documentation.
• Assist in managing document requirements in support of quality systems such as ISO 9001, ISO 14001, ISO 13485, or customer-specific standards.
• Support internal and external audits by preparing, retrieving, and presenting controlled documents and records.
• Coordinate closely with Engineering, Quality, Manufacturing, and Supply Chain teams to ensure document accuracy, confidentiality, and completeness.
• Ensure proper retention, storage, and disposal of documents and records in accordance with company, customer, and regulatory requirements.

Qualifications

• Diploma or Bachelor’s degree in Engineering, Quality, Business Administration, Information Management, or a or a related discipline.
• 2–5 years of experience in document control, quality administration, or technical documentation roles within manufacturing or engineering environments.
• Experience in semiconductor, EMS, or high-mix low-volume manufacturing environments is an advantage.
• Familiarity with ISO-based quality management systems and document control requirements.
• Experience handling engineering drawings and controlled technical documents is preferred.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Open culture
• Personal development opportunities
• Paid training and development

The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes in order to improve manufacturing safety, quality, and productivity.

Responsibilities

• Manage the creation, review, approval, issuance, revision, and archival of controlled documents in accordance with the company’s document control procedures.
• Maintain document control systems for engineering drawings, specifications, work instructions, SOPs, quality records, and customer documents.
• Coordinate document preparation for RFQ and sourcing activities, ensuring sensitive customer identifiers, logos, part numbers, and proprietary references are removed or controlled prior to circulation.
• Ensure that only the latest approved and correctly sanitized document revisions are released and accessible at points of use.
• Coordinate document change requests and ensure timely updates following engineering changes, process changes, or customer updates.
• Maintain full document traceability, revision history, and release status records.
• Support NPI programs by ensuring timely release and control of new and revised documentation.
• Assist in managing document requirements in support of quality systems such as ISO 9001, ISO 14001, ISO 13485, or customer-specific standards.
• Support internal and external audits by preparing, retrieving, and presenting controlled documents and records.
• Coordinate closely with Engineering, Quality, Manufacturing, and Supply Chain teams to ensure document accuracy, confidentiality, and completeness.
• Ensure proper retention, storage, and disposal of documents and records in accordance with company, customer, and regulatory requirements.

Qualifications

• Diploma or Bachelor’s degree in Engineering, Quality, Business Administration, Information Management, or a or a related discipline.
• 2–5 years of experience in document control, quality administration, or technical documentation roles within manufacturing or engineering environments.
• Experience in semiconductor, EMS, or high-mix low-volume manufacturing environments is an advantage.
• Familiarity with ISO-based quality management systems and document control requirements.
• Experience handling engineering drawings and controlled technical documents is preferred.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Open culture
• Personal development opportunities
• Paid training and development

責任 ：

A. 文件控制

1）協助管理品質文件控制系統。

2）為流程負責人準備和修訂品質程序。

3）準備文件變更通知。

4) 簽發標示「主副本」、「受控副本」、「非受控副本」及「用於」標識的文件

僅供培訓用途。

5）更新和維護文件主清單和記錄主清單，並控制分發

品質與法規遵從管理系統（QRCMS）中的文件。

6）維護主副本、受控副本和已作廢的文件。

B. 技術文檔

1) 協助撰寫和維護符合歐盟醫療器材法規 2017/745 要求的技術文件。

2）定期與 OM 聯絡以取得最新的技術文件。

C. 審計

1）協助規劃和協調供應商/營運經理的定期評估審核。

2）參與內部審核、供應商/營運經理定期評估審核和外部審核。

3）編制和維護審計文件。

D. 設計與開發

1) 與營運經理溝通，評估新設計或現有設計變更的可行性。

2) 與包括銷售和行銷、品質保證/品質控制/法規事務在內的跨職能團隊協調，以統一設計和開發專案目標。

3）制定設計方案並監控專案進度。

4) 準備設計與開發樣品申請表（SRD）。

5）在每個設計和開發階段組織與團隊成員的評審會議。

6）對設計和開發產品進行合規性驗證和確認。

7）完成和維護設計和開發文件。

E. 藝術品驗證

1）檢查、審核和核實設備包裝標籤，以確保符合客戶要求和適用的監管要求。

2) 與供應商/設計師/訂單經理聯絡，進行美術設計修改和轉換。

3）與客戶溝通，修改設計稿並獲得批准。

4）整理和維護美術作品文件。

F. 其他

1）參與風險管理團隊。

2) 為新商品/變更商品分配 GS1 條碼編號。

3）為合法製造商的產品分配批號。

4）執行上級指派的其他與工作相關的職能。

福利待遇

• 醫療保險
• 個人休假

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Design test cases and sets of test cases to cover test conditions and documentation
• Responsible to perform manual and automation testing
• Manage all issues and defects that arise during testing and ensure all of them are resolved in a timely manner
• Schedule test executions in order to meet the project timeline
• Prepare user guide/ system guide and provide training for new/changes of functional to system support team

WHAT WE EXPECT OF YOU:

• At least 2 years work experience, preferably in a startup environment
• Experience in testing tech application and system
• Familiarity with automated testing tool & test script
• Exposure to API and web technologies
• Able to detect defects and familiar with JIRA and Confluence

As a Quality Control Inspector, you'll be reporting to an Inspection Team Leader and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:

• Check email daily in order to receive inspection documents and guidelines;
• Attend inspections on time and communicate with supplier in a professional way;
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures;
• Fulfill inspection reports according with company procedures and time lines.

Our third-party due diligence (VANTAGE) team assess our clients’ current, former or potential counterparties, looking for any issues that might pose a reputational or business risk to them, wherever they may be in the world. The work is compliance-focused and volume-driven.

The Associate Research Manager is responsible for the quality of VANTAGE work. S/he will oversee and guide Researchers to ensure they produce clear, analytical and exceptionally well-written reports which help our clients protect their integrity and reputation.

S/he will also support the Research Manager in training researchers and managing projects, leveraging internal and external resources in order to complete VANTAGE projects in a timely and effective manner. 

The successful candidate will have a strong knowledge of open-source intelligence and public record research, experience in writing and reviewing due diligence reports, people management skills and has excellent communication, writing and interpersonal skills.

People Management

• Manage a team of researchers and senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support the Research Manager in recruiting new researchers

Project management of third-party due diligence

• Ensure VANTAGE work is properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Communicate directly with clients in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) VANTAGE work, ensuring projects are of high quality and meet Clients’ specifications
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues in the Business Intelligence team whenever VANTAGE work requires their input and collaboration

Regional research initiatives

• Assist Research Manager in training new researchers in the VANTAGE methodology and approach, ensuring new team members successfully complete the onboarding process
• Provide continual training and cascade updates to the VANTAGE methodology and approach
• Monitor quality of work and give feedback to researchers; motivate and guide researchers to ensure they are focused and directed effectively on operational and other aspects of the work
• Interact regularly with other Team Leads and Associate Research Managers to provide support and feedback on VANTAGE work
• Participate in discussions with other Team Leads and Associate Research Managers to provide insight on potential service/product improvement

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• Full fluency in English written and spoken is essential

• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in English
• Experience in managing projects, especially where the project team is spread across several locations
• At least 1-2 years’ experience in line management
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Experience influencing people across an organization, especially without direct reporting lines
• Proven ability to meet project deadlines

Preferred

• Knowledge of software-based case management solutions
• Experience in a compliance team in a financial institution or a corporate setting
• Knowledge of other languages and the socio-political environment in the region is an advantage
• Qualifications specific to financial crime or compliance would be an advantage

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

• Execute manual test cases and report defects with clear documentation.

• Perform functional, regression, integration, user acceptance (UAT), and end-to-end testing.
• Analyze complex software systems to identify root causes of issues.
• Collaborate with cross-functional teams throughout the Agile/Scrum development process.
• Prepare and deliver detailed reports on testing progress, defect status, and test coverage.
• Participate in daily stand-ups, sprint planning, and retrospectives.
• Recommend and implement process improvements to enhance QA effectiveness.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• 2 – 5 years of professional experience in software testing or a similar QA role.
• Proven experience in Automate & manual testing for web, mobile, and API platforms.
• Proven experience in preparing coding for automation test in JavaScript/TypeScript.
• Strong analytical and problem-solving abilities.
• Good command of English communication, both written and verbal.
• Self-motivated, detail-oriented, and results-driven.
• Experience with Playwright or Cypress is an advantage.
• Domain knowledge in finance, healthcare, or e-commerce is a plus.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

About ThoughtFull

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job DescriptionThoughtfull is looking for a driven, resourceful and strategic individual to be our Clinical Quality and Provider Engagement Manager. You will play a key role in monitoring and improving the quality of services and engagement with our network of providers across Asia and beyond. This includes measuring quality outcomes, planning professional development programs, evaluating learning and development initiatives, managing relationships with relevant institutional stakeholders, and ensuring our network service quality remains at the highest level. The ideal candidate combines subject matter expertise in mental health with the ability to think strategically about improving quality and strengthening engagement with our global network of mental health professionals.

The outcomes you will drive: 
Performance

• You will identify trends in clinical performance data and translate them into actionable quality improvement initiatives.
• You will ensure clinical practices comply with relevant regulatory and ethical standards across operating markets.
• You will work with trainers and mental health professionals to develop a continuous learning and development curriculum informed by quality audit findings, platform needs, and emerging clinical evidence.
• You will monitor provider engagement metrics and proactively address signs of disengagement or attrition risk.

People

• You will work closely with the Clinical Operations team, Solutions, Product, and RnD functions to ensure provider experience, clinical quality insights, and training needs are integrated into platform development and organisational strategy.
• You will serve as the primary relationship holder for the provider network, addressing concerns, gathering input, and maintaining high levels of satisfaction and retention.
• You will develop and execute initiatives that strengthen provider connection to ThoughtFull’s mission, culture, and each other (e.g., peer support groups, communities of practice, recognition programmes)

Process

• You will be accountable for maintaining and improving clinical quality standards and frameworks for care delivery across text-based, video, and in-person therapy modalities.
• You will establish systems and processes for regular clinical audits and case reviews to ensure ThoughtFull Professionals (counsellors and clinical psychologists) meet established standards of care.
• You will continuously monitor and improve quality of care by implementing and improving feedback mechanisms (e.g., session reviews, outcome tracking, client satisfaction data)

Product

• You work cross-functionally to develop a provider-facing product strategies
• You will contribute to productizing existing solutions and frameworks to improve provider engagement and platform effectiveness

Philosophy

• You will continually demonstrate a growth mindset and hunger for growth and learning in all areas of work

About You:

• Registered or licensed mental health professional (clinical psychologist, counselling psychologist, or counsellor) with an active credential from a recognised professional body.
• Master’s degree in clinical psychology, counselling psychology, counselling, or a closely related mental health discipline.
• At least 5 years of clinical practice experience.
• Possess a growth mindset and proactively seeks career growth
• Demonstrated experience in supervisory, quality assurance, or clinical leadership roles with responsibility for the performance and development of other practitioners.
• Experience working across multiple care modalities (text-based, video, in-person) preferred.
• Comfortable with the use of AI tools in daily tasks and workflows

Basic Salary Range: MYR6,000 – MYR10,000

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.