Total 43 Purchasing Lead job vacancies in Kuala Lumpur

About Us

LiquidX Studio is a gaming development studio with the goal to produce an open-world AAA game called Pixelmon.

We are based in Singapore and Malaysia with many of our team collaborating remotely from countries like New Zealand, Spain, Indonesia, and Brazil. With large backing from our recently raised funding round, we aim to create an entirely unique experience with immersive gameplay and extensive lore that will wow all gamers.

The Challenge

We are looking for a Lead QA Tester to assess our software & game quality through manual testing. You will be responsible for leading the QA team in finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases, test plans and are passionate about quality, we’d like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly.

What You Can Expect To Work On

• Lead a team of game testers and provide guidance, mentorship, and support throughout the testing process.
• Develop and implement comprehensive test plans, test cases, and strategies to ensure thorough and efficient testing of our games.
• Coordinate with the development team to understand game requirements, features, and technical specifications.
• Coordinate and manage external QA outsourcers.
• Plan and schedule testing activities, assigning tasks to team members, and monitoring progress to ensure deadlines are met.
• Perform hands-on testing of games across various platforms and devices to identify bugs, glitches, and other issues.
• Document and track bugs using bug tracking software, ensuring clear and concise communication with the development team.
• Provide detailed reports and feedback on game performance, gameplay experience, and potential improvements.
• Collaborate with designers, programmers, and artists to address and resolve identified issues.
• Stay up-to-date with industry trends, emerging technologies, and best practices in game testing and quality assurance.
• Conduct regular training sessions for the testing team to enhance their skills and knowledge.
• Participate in the recruitment and onboarding process of new game testers.

What You Need to Succeed

• Experience: Proven experience with a minimum of 5 year work experience as a Quality Assurance Tester or similar role with experience in leading and releasing titles on Apple AppStore and GooglePlay store.
• Technical Skills : Familiar with project management and QA methodologies, as well as software like Jira, Notion, Asana, Shotgun, Excel, Project, Confluence, Unreal Engine, Unity or equivalents 
• Communication : Ability to communicate with stakeholders and the team as a whole in an effective and concise manner
• People Management: Able to work as part of a team, and proven record of cross functional collaboration
• Problem-Solving: Analytical mind, Attention to detail and problem-solving aptitude

• NFT & Blockchain : Experience in working NFTs and blockchain technology/industry is a plus

Benefits and Why You’ll Love Working With Us 

• We Listen. Your voice, ideas, and suggestions matters to us, as we are continuously evolving 
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and team. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain

• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Your mission will be to develop a high performing verification team, to learn more about the compliance world, to improve the sometimes frustrating verification process for our customers, and to help millions more potential customers save money by using Wise!

The role as a Due Diligence Team Lead gives you the opportunity to:

• Develop a strong verification team and support agents on their personal growth path by scheduling, interviewing, hiring, organising team events.

• Help team members to understand their role in the mission through coaching, challenge or mediating debates, manage team’s resources and their relevant skills.

• Build connections between team members as well as cross-team and facilitate collaboration. Identify new collaboration needs on the team level.

• Owner of the team's entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + Senior Leads.

• Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience.

• Increase the efficiency of the verification team while balancing the health and productivity of your agents.

• Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.

• Be accountable for quality assurance of verification performed, making decisions within our policy framework, and working with compliance to evolve both our policies and processes.

• Manage the trainings of the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime.

• Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies.

• Work with product teams, customer operations, and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience, increase automation or improve operational efficiencies.

• Represent the policies, processes, and auditable verification work to regulators and auditors.

 

Hiring process:

• Application review (including reviewing your cover letter answers)

• 1st interview with two Team Leads

• Final interview with 2 senior/Area Leads

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below).

In your Cover Letter please answer the following questions: 

• What are your expectations for this role?

• How do you make sure that your team has a healthy team culture?

• How would you handle a conflict arising from cultural and personality differences within the team?

• Our team receives on average 2000 emails per week, but processes 1800 emails weekly. Additionally, the team has a backlog of 500 emails that is carried over from week to week. What are your plans to come out of this backlog trend on a short term basis and to avoid it altogether in the long term?

Please note that applications without a cover letter will not be considered. 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Wise’s Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 80+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done. 

As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact. 

 

Here’s how you’ll be contributing to Fraud team: 

• Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products

• Plan and build vision for Fraud operations and the whole domain overall

• Help us in partnering with 3rd parties like partner banks, vendors and law enforcement

• Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld

• Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas

• Develop and maintain fraud prevention and ops effectiveness measurement metrics

• Grow, mentor and hire Fraud  team members

 

Also, communicating the value and quality to the business and identifying:

• Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value

• Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible

• Build up new expertise and functions to have even greater impact in our team

JD for QA Lead:

Relevant Work experience:

·        3+ years of Games Quality Assurance experience

·        1 - 2 years of proven leadership skills. Experience of leading/ mentoring QA teams

·        Functionality testing experience across entire testing lifecycle

·        Strong written and verbal communication skills

·        Strong knowledge on bug database and test cases execution

·        Must have experience in writing and editing test cases.

·        Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles

 

Skill Required:

·        Help setup new projects, taking into consideration the logistics of human, hardware, and software resources.

·        Act as primary PTW point of contact for client stakeholders.

·        Lead and manage cross disciplinarily teams.

·        Responsible for test case creation and execution, bug vetting, and overall quality

·        Write daily status and end of project reports.

·        Escalate issues affecting the project to internal management and/or the client.

 

JD for Sr QA:

Relevant Work experience:

·        2+ years of Games Quality Assurance experience.

·        1+ year experience mentoring QA teams.

·        Functionality testing experience across entire testing lifecycle.

·        Strong written and verbal communication skills

·        Strong knowledge on bug database and test cases execution

·        Must have experience in writing and editing test cases.

·        Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles is preferred.

 

Skill Required:

·        Help QA Lead with task allocation and mentoring QA team.

·        Act as a secondary PTW point of contact for client stakeholders.

·        Help QA Lead with test case creation and execution, bug vetting, and overall quality of the work done by the team.

 

JD for QA Tester:

Relevant Work experience:

·        6+ months of Games Quality Assurance experience.

·        Basic knowledge of manual testing on PC/ Console/ Mobile video games.

·        Knowledge on defects reporting and providing feedback to enhance the user experience.

·        Experience on executing test cases and usage of tools like TestRail.

Skill Required:

·        Ability to work either independently or in a team and with other colleagues, sometimes under pressure to meet deadlines.

·        Gaming experience on one or more platforms

·        The ability to communicate complex information in a clear and concise manner.

 

 

Job Title

Site Operations Lead

Job Description Summary

Job Description

[Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.]

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
• Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
• Thoroughly familiar with the management contract and all requirements contained therein
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
IMPORTANT EDUCATION
• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
IMPORTANT EXPERIENCE
• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
• Experience in leasing, construction, engineering and all facets of property operation and building management preferred
• Experience with critical system environments desired
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred
• CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Ability to read and understand construction specifications and blueprints
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Skilled in Building Management Systems maintenance and monitoring
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Business Intelligence Analyst - Team Lead

Description -

We seek an experienced and motivated Senior Business Intelligence Analyst with strong analytical skills, Power BI and ThoughtSpot expertise, and the ability to thrive in a multi-cultural environment. In addition to individual analytical prowess, this role requires leadership capabilities to guide and lead a team of contract workers. The successful candidate will collaborate closely with onshore teams, ensuring effective communication and successful delivery of BI solutions.

What a Business Intelligence Analyst - Team Lead does at HP:

Team Leadership:

• Lead and mentor a team of contract workers in the field of business intelligence.
• Foster a collaborative and results-driven team environment.
• Provide guidance on best practices, methodologies, and professional development.

Data Analysis:

• Utilize advanced analytical skills to extract insights from complex datasets.
• Lead the team in identifying trends, patterns, and opportunities for business improvement.
• Ensure high-quality, accurate, and timely delivery of analytics outputs.

Business Intelligence Tools:

• Expertise in Power BI and ThoughtSpot to design and implement advanced visualizations and dashboards.
• Oversee the development and maintenance of reports supporting key performance indicators.

Collaboration:

• Work closely with onshore teams to understand business needs and requirements.
• Facilitate effective communication and collaboration between onshore and offshore teams.

Multicultural Environment:

• Demonstrate leadership in fostering a multicultural and inclusive work environment.
• Ensure the team operates cohesively in a diverse setting, promoting cultural understanding.

Problem Solving:

• Lead the team in identifying and solving complex business problems through data analysis.
• Implement innovative solutions to optimize reporting processes.

Documentation:

• Oversee the documentation of data analysis processes, report specifications, and data definitions.
• Ensure the team maintains comprehensive documentation for knowledge sharing and reference.

Continuous Improvement:

• Stay informed about industry trends, advancements in BI tools, and best practices.
• Drive continuous improvement initiatives within the team to enhance efficiency and effectiveness.

Individuals who do well in this role at HP, usually possess:

• Bachelor’s degree in a relevant field (e.g., Business Analytics, Information Systems, Statistics).
• Proven experience in data analysis and business intelligence.
• Leadership experience, including managing and leading a team.
• Proficiency in Power BI and ThoughtSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for collaboration in a multicultural environment.
• Ability to work effectively with onshore teams and contribute to team goals.
• Detail-oriented with a commitment to producing accurate and high-quality work.

• If you are a seasoned professional with a proven track record in business intelligence and leadership, and you thrive in a multicultural setting, we encourage you to apply for this challenging and rewarding opportunity.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

 

#Li-Post

Job -

Marketing

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Not Specified

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

SEA Lead for Retail Transformation Projects

Description -

As the Southeast Asia Lead for Retail Transformation Projects, the role will be responsible for working closely with the leadership team in helping drive the key projects to tap the retail potential, bridge gaps in the way of working and driving the implementation of digital technologies and change management practices to enhance the overall customer, partner, and team experience. This pivotal role requires a strategic mindset, advanced subject matter knowledge, and the ability to work with the teams across multiple countries in the Southeast Asia region. focus will be on externally transforming the customer journey, partner experience, effective systems for PSI management and internally eliminating the manual work, enhancing the manpower productivity and fostering innovation within the team to think out of the box in solving complex business problems through a project management approach.

What a SEA Lead for Retail Transformation Projects does at HP:

• Lead and manage Retail transformation projects aimed at finding the new growth avenues, removing inefficiencies from the system and improving manpower productivity.

• Develop and implement best in class digital technologies for organization wise utilization.

• Build the muscle to have best in class digital connect till the last mile to offer superior experience to the partners and customers

• Enable real time PSI (Purchase, sales, Inventory) visibility to facilitate informed decision making.

• Apply advanced subject matter knowledge to drive the adoption of digital technologies and best change management practices.

• Work closely with the Southeast Asia country teams to execute change management projects for partners and help build their capability to win loyalty and brand affinity.

Individuals who do well in this role at HP, usually possess:

• Degree/ Masters Marketing, or Business Management.

• Minimum 3-5 years of experience in Digital/Trade marketing/Project management function in a reputable organization.

• Knowledge and experience of best-in-class technologies and tools

• In-depth understanding of the customer journey and related retail elements.

• Knowledge and experience in the related field.

• Proven experience of operating in a large high-performance organization.

• High levels of tact and diplomacy.

• Consultative skills.

• Agency and budget management.

• Excellent writing, editing, and oral communication skills.

• Ability to interact with all levels of the company, including senior management.

• Best-in-class presentation and analytical skills

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

SEA Lead for ESFM & Trade Marketing Execution

Description -

SEA Lead for ESFM & Trade Marketing Execution manage Extended sales force activities. Building capability of the ESF’s to offer differentiated HP experience to the customers through consultative approach by focusing on the customer value proposition. Creating Policies and strategies for effective management of ESF resources with highest level of productivity in each country. Facilitate support for the country teams to have standardization in entire ESF motion starting from planning, deploying targets, monitoring performance with right sell-out visibility, through dashboarding analytical reports, hiring and grooming of the ESF fleet. Act as a bridge between the HQ and countries to ensure best in class execution on retail trade marketing through standardized systems and processes. Has accountability for results in terms of cost, direction and people management. Calendarization of activities within the given budget and innovative events and activities to have the connect with the right customer segment. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

Manages and controls activities in multiple countries within Southeast Asia which is part of a larger Greater Asia market. Facilitates coordination with the Trade marketing managers spread across the Southeast Asia region.

What a SEA Lead for ESFM & Trade Marketing Execution does at HP:

• Create and manage trade marketing through standardized systems and processes driven through a playbook

• Act as a bridge between the category, marketing and country GTM’s

• Attract, grow, motivate and maintain the right ESF talent; build a skilled team.

• Improve Trade Marketing Communications efficiencies through process, tools and collaboration.

• Ensure a world-class Trade Marketing execution, Optimize cost through effective operations and execution quality.

• Deliver awareness and demand generation programs that advance category leadership and deliver superior ROI.

• Set or lead Trade Marketing strategies, policies, standards and direction across the team.

• Contribute to the development and adoption of innovative Marketing principles and ideas across the team.

• Contribute as a business leader, advising senior-level management on critical Trade Marketing elements.

• Champion and drive adoption of leading-edge Team management and Trade Marketing techniques

Individuals who do well in this role at HP, usually possess:

• Degree/Masters in Marketing or Business Management

• Minimum 3~5 years of experience in hardcore Trade marketing function in an organization of repute.

• Knowledge and experience of best in class extended field force management practices

• In-depth understanding of customer journey and related retail elements

• Knowledge and experience in related field.

• Proven experience of operating in a large high-performance organization.

• High levels of tact and diplomacy.

• Consultative skills.

• Agency and budget management.

• Excellent writing, editing and oral communications skills.

• Ability to interact with all levels of the company top to bottom, including most senior company management.

• Best-in-class presentation and analytical skills

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Leading our Service Desk Operations, you’ll play a central role in ensuring efficient and effective 24/7 service desk operations within the data centre environment. In this position you will be responsible for leading a team of service desk professionals, optimising service delivery tasks, managing escalations, and ensuring exceptional customer support and incident resolution.

Your key responsibilities:

• Lead and manage a team of service desk operators and analysts, providing guidance, training, and mentorship to ensure high-quality customer support. 
• Develop and implement service desk strategies, processes, and best practices to optimise incident resolution and service delivery. 
• Oversee service desk operations, ensuring timely response and resolution of customer inquiries, incidents, and service requests. 
• Monitor service desk performance and Key Performance Indicators, identifying areas for improvement and implementing process enhancements. 
• Maintain incident management and service request procedures to ensure efficient incident resolution and customer satisfaction. 
• Act as the point of contact for service desk-related inquiries, escalations, and incident management. 
• Develop and maintain strong relationships with data centre customers, ensuring a high level of customer satisfaction. 

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets.

 

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

 

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

 

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

 

 

Role Purpose:

The Country Talent & Excitement Lead will be responsible for building effective relationships within the organization to enable the smooth operation of people practices. The incumbent will provide the full spectrum of talent solutions and services to support the country’s goals and objectives through the development, implementation, and management of Human Resources processes and programs. He/She will also provide leadership, direction and expertise for the full scope of the Human Resources function; which includes employee engagement, employee relations, reward and recognition, talent acquisition, talent development and planning as well as organizational change management for LUXASIA and other business entities in Malaysia.

 

Principal Accountabilities

• Ensure country has the right number and type of talent required to execute country strategy and achieve established business results.
• Ensure country establishes and maintains a positive work environment and operates in support of vision and values.
• Assist in achieving budgetary objectives in support of top quartile performance objectives while maintaining appropriate level of T&E service delivery.
• Scale the type and level of T&E service provided to country in anticipation of the specific needs of the country business strategy.
• Ensure successful implementation of corporate T&E processes and initiatives within country.

Day-to-Day Duties & Tasks

• Partner with Country Manager and local functional leaders in identifying current and future talent needs to achieve business objectives.
• Partner with Corporate and Talent Acquisition teams to take actions required to address talent gaps and ensuring country has the right talent in the right place at the right time.
• Effectively deploy performance management and reward processes and practices within country to drive desired performance results and retain top performers and high potentials.

• Partner with local leaders and coaches local T&E team in establishing and maintaining a positive work environment and ensuring that our values are lived.
• Partner with Country Manager and local functional leaders in identifying country’s talent priorities for the financial year as well as for next 3 years and the type of support required from T&E team to effectively address these priorities.
• Collaborate with Centres of Excellence in driving and executing corporate T&E processes and programs in support of the transformation process in country.
• Provide country talent dashboards, data and reports for management analysis, and conducting some country analysis as basis in identifying country talent priorities.
• Establish local T&E policies and procedures in alignment with corporate policies and guidelines and provides directions to local T&E team on these policies and practices.
• Ensure local operational support are conducted in an effective and efficient manner and continuously seek for process improvement.
• Lead and develop an exceptional T&E team.
• Be a champion for change and drive change initiatives.
• Oversee and manage office administration requirements and team for country.

• Have a Bachelor's Degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
• Have at least at least 10 - 12 years of working experience in a senior managerial position within the Human Resources team.
• Candidates with retail industry background and have experience managing multiple business entities will be preferred.
• Have demonstrated an experience and knowledge of HR Operations best practices, Human Resources technology, and general practices.
• Have had experience in business process optimization with significant exposure in review processes that lead to the identification of redundancies or inefficiencies.

• Are highly organized, have an ability to prioritize multiple tasks and meet tight deadlines, have excellent negotiation skills, be self-motivated working under minimal supervision, and be service-oriented.
• Have a high degree of honesty and integrity, be proactive, have a high level of accuracy, have strong attention to detail, and demonstrate calmness and composure under pressure and in times of uncertainty.
• Proven track record to collaborate, flex, establish relationships and influence at all levels and types of organization including commercial, manufacturing, operations and functions leaders.
• Have demonstrated strong leadership skills, being able to inspire and motivate a cross-functional team leading it in a unified direction and vision.

• Have an excellent knowledge and hands-on experience in Labour Law and Industrial Relations.
• Have good stakeholder management, interpersonal, verbal and written communication skills.
• Able to solve complex problems and implement with speed.
• Experience facilitating senior leadership team meetings and effectiveness in designing, developing and deploying leadership, management and professional development solutions to accelerate the Talent strategy.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

                                                       

• To be part of Turner & Townsend’s PMO team
• Take responsibility for end-to-end service delivery
• To provide support on major PMO, taking responsibility for an aspect of service delivery
• To ensure that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards.
• Establish the overall success criteria for the project, including time, cost, technical and performance parameters
• Establish effective project governance, processes, and systems to be utilised throughout project.
• Should have project, program, and product delivery experience, which allows them to get to the “so what” insights and realistically predict delivery trajectory.
• Ensure project activities align with the overarching strategy of the organisation.
• Leading on the monitoring and applying performance management techniques
• Leading and advising upon project finances
• Managing the flow of project information between the team and the client, through regular meetings and written communications
• Preparing formal project progress and other reports
• Taking a leading role in interfacing with the client and other consultants, at all project stages

• Understand the Murex system setup at the client, organisation of the support teams, end of day procedures and the report delivery process
• Collect and provide detailed technical specifications / business requirement specifications
• Participates in peer review of requirements, technical and/or testing documentation and assists mentors junior members with same
• Analyse datamart setup and the table structures for the purpose of identifying redundant objects, to minimise execution time of batches, and to seek possibility of reuse of objects
• Segregate reports by users, products, creation classes, fields needed, complexity and frequency of execution
• Develop a generic datamodel and then create datamart objects as required for the reports
• Execute processing scripts and batches manually or through the use of a scheduling tool like Control-M
• Reconcile report extraction output with the onscreen / mreport output
• Analyse differences caused by adding or removing some filter conditions / dynamic table flags / launcher flags
• Create and suggest processes, templates and tools to streamline the development, testing and implementation phases
• Analyses issues during planning and test execution phases
• Provide relevant and accurate information about defects and help the business reproduce errors
• Prepare and send effective periodic and timely status reports
• Track the testing progress and escalate the issue well in advance
• Assists in the preparation and execution of test plans
• Identifies the conditions that create errors to occur and escalates outstanding issues for clarification and resolution
• Escalates identified issues/risks in a timely fashion to the team lead.
• Assist team lead with effort estimation related to the development and UAT
• Ensures test documentation and deliverables are consistent with defined standards
• Coordinate with development and infrastructure team for availability of Mx environments and database
• Create and maintain report delivery plan with relevant traceability
• Have excellent communication skills, both written and oral

• At least 6+ years of experience on MX3.1 Datamart
• Understanding of the Murex system as a whole
• Good understanding of capital market products
• In-depth understanding of MX reporting architecture, MX datamodel, and MX Datamart configuration
• Familiarity with mxres configuration files, and launcher flags
• Thorough knowledge of Datamart objects - dynamic tables, feeders, batch of feeders, scanner templates etc.
• Exposed to Mreports; Mreport to Datamart migration experience is desirable
• Experience with Simulation and Risk Matrices
• Experience with Market risk and credit risk report development
• Experience with RDBMS, e.g. Oracle, Sybase
• Excellent SQL programming skills
• Unix experience necessary; shell programming experience highly desirable; awk, sed, and Perl scripting experience would be a bonus
• Experience with at least one reporting tool, preferably Actuate eRD Pro
• Other programming experience a plus, esp MS Excel VBA
• Product knowledge (Any one or more, FX mandatory) - FX, IRD, FI, EQD, CRD

Technical skills

• Very good knowledge of SQL (Sybase and Oracle)
• At least one reporting tool (Actuate, Crystal reports, Micro Strategy), Basic unix commands
• Understanding of Trade Life Cycle
• Should possess an understanding of financial markets
• Basic knowledge on financial instruments such as Interest Rate Derivatives, Credit Derivatives,Currency Derivatives,Swaps, Futures, Options, FRA, etc

Nice to have

• Having MRA/MRE or MLC module knowledge is desirable
• Desired Experience: Murex knowledge around - Pricing, Trade repository, Trade validation, MDCS, MxML exchange and workflows
• Technical skills - PL/SQL, Shell scripting, Java, Excel VBA

As Production Support Lead, you will be the go-to person for our client. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves managing the workflow, ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.

The responsibilities will include:  

• Analyse incidents, recommends solutions, and contributes to service improvement.
• Ensure that all requests, incidents and problems are dealt with according to set standards and procedures.
• Direct daily operations, allocate resources, and plan to meet service levels.
• Proactively address system and service problems, ensuring timely resolution actions.
• Facilitate development of documented problem solutions and corrective actions.
• Educate and train internal and external application users.
• Guide team members, monitor progress, and prioritize quality improvement.
• Initiate process improvements aligned with business objectives and audits.
• Drive enhancements aligning with procedural, regulatory, and security requirements.
• Draft and maintain meticulous documentation for application support procedures.
• Contribute to audits and reviews, collecting evidence for process evaluation.
• Undertake diverse projects and tasks to ensure smooth production operations.

What are we ideally looking for in a successful candidate? 

• Degree preferable in either Commerce/IT or a related field; or equivalent.
• Intermediate SQL skills.
• Independent, self-directing and delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Good communication skills, confident in dealing with internal and external clients. Passionate about providing an excellent service experience for our clients.
• Demonstrable ability to provide leadership and direction in incident management, to effectively prioritize and execute tasks in a high-pressure environment.
• Builds relationships with senior internal and external stakeholders.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us? 

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by Sunday 31st March 2024.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.