Total 48 Marketing Specialist job vacancies in Kuala Lumpur

Job Description:

• Proactively reach out to existing clients via phone to understand their needs and concerns.
• Build and maintain strong, positive relationships with clients by providing exceptional service and support.
• Guide clients on effectively using our job posting platform to maximize their recruitment efforts.
• Offer assistance, troubleshoot issues, and provide solutions to client inquiries and concerns.
• Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.
• Generate regular reports summarizing client engagement, feedback, and retention rates.
• Cross functional backups when necessary

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Job Requirement:

• Candidate should possess SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field
• Preferably at least 1 years of doing outbound calls/Telesales
• Able to communicate in Mandarin language
• Excellent communication and interpersonal skills.
• Able to work independently in a fast-paced environment
• Strong persuasive and negotiation skills to engage potential leads effectively.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Familiarity with CRM software and basic computer skills.
• Positive and resilient attitude towards handling rejection and objections.
• Good team player, positive attitude, and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

Key Responsibilities:

• Performing risk assessments and evaluation of company's exposure to the market
• Preparing various trade reports and data analysis
• Preparing daily client account analysis
• Monitoring pricing connectivity
• Monitoring client trade flow and execution 6. Liaise with various departments on all aspects of client trading

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 6 months of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 3 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Eager to learn and passion in Risk Management or Trading
• Able to work as Shift base Day/Night/Overnight shift/Weekend

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

About Rystad Energy

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent research and market intelligence company, providing data, analytics, advisory and energy education services to clients exposed to the energy industry across the globe.

Rystad Energy is a rapidly growing company providing next generation energy-focused analytical tools, advisory and education. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement.

The role

Rystad Energy is looking for a dynamic and highly motivated Client Solutions Specialist to drive adoption of our data and analytics products by ensuring clients receive the training and resources needed to be successful.

Working closely with the product teams and end users, the Client Solutions Specialist will develop deep domain expertise Rystad Energy’s Clean Tech and Renewables & Power solution groups, and be conversant in building out workflow-focused use cases for clients.

The position is responsible for the end-to-end learning and training process, from developing training and learning material, to engaging clients and developing a deep understanding of our clients’ roles and workflows, and finally to delivering high-impact trainings and supporting clients on their queries.

The Client Solutions Specialist role will support our APAC-based clients subscribing to the aforementioned Low Carbon solutions and will work closely with clientele from within various segments of the energy system, including E&P, supply chain companies, clean tech companies, power and renewable developers, financial institutions, and governments. Working in a global team, the individual must be a self-starter, have strong communication skills, and be willing to collaborate across time-zones and travel. The role will be based in Kuala Lumpur, Malaysia or Jakarta, Indonesia and will report to the Head of Client Solutions - APAC (based in Sydney, Australia).

Key Responsibilities

· Conduct dynamic and impactful workflow-focused in-person or virtual training sessions for our valued clients to enhance their knowledge and understanding of our products and services.

· Develop engaging and innovative training and learning materials for our clients and the Learning Center, ensuring that the content is always up to date with the latest industry developments and tailored to our client’s specific interests.

· Measure and evaluate the effectiveness of our training programs to continuously improve our methods and enhance engagement among our clients.

· Build and cultivate a robust network of key users and stakeholders in the learning community to expand our reach and influence.

· Provide valuable product feedback to our product managers based on insights gained through client interactions and feedback.

· Ensure prompt and comprehensive responses to client queries, demonstrating a commitment to excellent customer service and satisfaction.

· Keep accurate and up-to-date engagement information in our CRM system to enable data-driven decision-making and better serve our clients' needs.

Skills & Attributes for Success

· Minimum Bachelor’s degree in Economics, Finance, or Engineering.

· 3-5 years of working experience preferred.

· Proven experience delivering engaging and effective training programs in a fast-paced, client-facing environment.

· Strong industry knowledge and a passion for keeping up with the latest trends and developments.

· Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

· Strong analytical skills and attention to detail, with the ability to use data to inform decision-making.

· Working knowledge and interest in the Energy space.

· Advanced MS Office knowledge, with the ability to create compelling and visually appealing training materials using PowerPoint, Word, and Excel.

· Language requirements: fluent English, complemented by professional-level proficiency in Mandarin. Proficiency in Japanese will be advantageous.

· Certificate in Training and Assessment is an advantage.

Application deadline: 29 April 2024