Total 315 Banking job vacancies in Information Technology category in The United States of America

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an Equities Application Support Specialist to support our client in Singapore which is a top global investment bank.

Responsibilities:

• Working on a shift basis, the successful candidate will be responsible for start of day checks when covering the early shift and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs
• Responsible for ensuring the smooth running of production Electronic Trading platform regionally
• Providing the highest level of service managing day-to-day support of all the front-office trading systems, including, client connectivity, order management systems, algorithmic trading, Direct Market Access, and High Frequency Trading for co-location flows
• Located on the trading floor you will be required to maintain a high level of decorum to interact closely with regional and global business users, as well as other groups in Technology, to ensure issues are addressed and communicated in a timely manner to meet agreed SLA’s
• Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions
• Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution
• Driving operating procedure excellence in incident management, change management and problem management
• Proactively identifying potential production issues across the Electronic Trading stack and determining areas for continuous improvement

Requirements:

• 3+ years working experience in a similar role
• Educated to degree level in engineering or science discipline
• Experience working within production support within a financial service organization
• Good system knowledge of Unix/Linux, Messaging Middleware (MQ, EMS, RV), market data, Oracle and networks
• Strong experience with UNIX shell scripts, Perl and Python
• Strong analytical, problem solving and troubleshooting skills.
• Experience with FIX Protocol, troubleshooting experience in direct market access, high frequency trading and algorithmic trading
• Knowledge of Asia cash markets behavior (e.g. TSE, OSE, HKEx, ASX, SGX, KRX, TFX, NSE)
• Proactive, has initiative, diligent, hardworking. Willing to learn
• Team player as well as being able to work independently, ability and experience in leading a team would be an advantage
• Excellent communication skills, verbal and written
• Able to work under pressure in time sensitive trading environment
• Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys and Tableau would be an added advantage

Position: Human Rsource Data Analyst

Location: Raffles

Salary: Up to $5400

Job Description:

1. Analytics Business Partnering:

• Build strong stakeholder relationships to identify data opportunities and deliver reports, dashboards, and analytics.
• Develop and refine HR analytics strategies to address business challenges through advanced analysis.
• Present data insights to drive informed business decisions and lead HR data projects for organizational improvement.

2. Advanced Analytics & Research:

• Create data models for predictive analytics to support HR initiatives and solve business problems.
• Establish systematic analysis methods combining market research, data, and theory for impactful HR insights.

Job Requirements:

• Experience in HR analytics, business analytics, or organizational research.
• Proficient in data analysis, data modeling, and data visualization tools like SQL, Tableau, Python, etc.
• Strong communication skills and ability to collaborate with HR and business stakeholders.
• Excellent analytical and problem-solving abilities to derive insights and make data-driven decisions.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience either Manual OR Automation testing

• Cobol mainframe background is a plus but not required

• Has worked with any Banking Systems like payments or cards systems is a plus

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Work location: Changi Business Park

Responsibilities

• Collaborate with teams to meet project goals on time and within budget
• Set up new environments with internal and Cloud Engineering teams
• Ensure IT Security requirements are met before project launch
• Coordinate with vendors for deployment and support
• Assist Program Manager with timelines and deliverables
• Report project status to management
• Follow project methodologies and processes
• Monitor daily project progress and manage risks
• Engage stakeholders and oversee vendor management

Requirements

• Bachelor's or Master's degree in IT, banking & finance with 4+ years of banking experience
• Strong banking background, especially in payment systems
• Proficient in web technologies and AWS/cloud services
• Excellent interpersonal skills
• Able to work independently on multiple tasks
• Consistently deliver high-quality results on time
• Collaborative mindset with problem-solving skills
• Proactive and able to handle pressure
• Leadership qualities with a commitment to project completion

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

One of our banking clients is looking for Senior Technical Project Manager (7-10 years) with core banking functional knowledge. The Senior Project Manager position will be responsible for leading, coordinating and aligning the different project streams to ensure the quality and timeliness of project deliverables within the APAC Core Banking IT domain and will cover Major Projects which includes platform merges, migration, and evolution projects.

Key Responsibilities:

• Manage a portfolio of complex initiatives that span across one or multiple lines of business
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment of one major or several minor initiatives simultaneously
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Assume ownership of topics related to assigned project/s for all relevant tasks, commitments, deliverables, and queries
• Coordinate one or more teams through brainstorming concepts, documenting clear project requirements, and delivering quality
• Report on project success criteria results, metrics, tests and deployments
• Participate in Business Requirements analysis and review
• Prepare estimates and detailed project plan for all phases of the project
• Act as an internal quality control check for the project
• Deliver appropriate and effective operational stakeholders to steering committee stakeholders with the aid of clear, and synthesized presentation decks
• Management of post production Go-Live issues to ensure that incidents and problems are addressed efficiently with complete impact analysis and tracked from the time raised to resolution

Requirement:

• Strong diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Strong experience presenting to executive sponsors through demonstrated communication skills (written, oral, and presentation) with technical / non-technical staff and all levels of management
• Experience influencing and gaining buy-in from executives, sponsors, team members, & stakeholders
• Ability to work under multiple projects within respective timeframes
• Demonstrate ability to coordinate cross-functional work teams toward task completion
• Ability to synthesize complex situations / subjects and to propose solution for complex challenges
• Experience in Agile and SCRUM methodologies will be an added advantage
• Background in application development process, Agile, Waterfall, JIRA
• Tools: MS Excel, Word, PowerPoint, Power BI, Sharepoint

Interested candidates may apply through the application system or send it to lv@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA License No: 11C5502
EA Registration No. R1110345

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.
• Prepare and update functional and technical documents and prepare test cases.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems to provide workarounds.
• Perform root cause analysis and come up with preventive measures.
• All other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• Min. 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional: Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24226

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Plant / Trading Support Applications Service Desk to support our client in Singapore which is a top global investment bank.

Responsibilities:

• Provide day-to-day application support which includes answering user queries, investigating issues, monitoring applications, reviewing, and planning of system changes and server upgrades.
• Interact closely with regional and global business users and other groups in Technology to ensure issues are addressed and communicated in a timely manner.
• Drive the incident management process to ensure timely update to business, get the right people for root cause investigation, troubleshoot production issues to identify root causes and track issues to their completion.
• Work closely with developers and business analysts who are not in the region to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions.

Requirements:

• Resilience – must be resilient and confident working in a high-pressure Front Office trading environment
• Good understanding of ITIL methodology (ITIL certifications foundation or above preferred)
• Strong knowledge of UNIX (Linux) and scripting languages like Shell, Perl, and python with experience on automation works.
• Good knowledge of Databases (like MS SQL Server, Oracle, Sybase etc.) and Messaging Middleware (MQ, Apache Kafka)
• Good verbal and communication skills are necessary, able to work with development and support teams across different regions
• A good team player but also able to work independently with strong problem-solving skills and work well in matrix management environments.
• Expertise in ITRS Monitoring tool, creating new alerts, creating dashboards would be ideal.

Required business expertise would include:

• Product knowledge – Distributed Reporting data framework , Equities trades/order/executions life cycle

Preferred having knowledge:

• Scripting languages: Unix Shell, Python
• FIX protocol
• KDB
• Splunk / AppDynamics

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.
• Prepare and update functional and technical documents and prepare test cases.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems to provide workarounds.
• Perform root cause analysis and come up with preventive measures.
• All other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• Min. 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional: Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24226

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

• Established banking client
• Opportunity for growth
• Excellent exposure

Head of Consumer Banking Operations

An established bank is seeking a Head of Consumer Banking Operations to join the team.

The Head of Consumer Banking Operations will be responsible for overall operations functions across the different areas; card operations, channel operations, loan operations and investment operations. In addition to managing the operations team, as the Head, you will also lead in identifying any areas for change implementations for operational efficiency and excellence. You will be required to work closely with key stakeholders in the business to perform for the role

The ideal candidate should have at least 15 years relevant experience in retail banking products. Strong leadership skills and stakeholder management skills, and a keen eye for improving operational processes will be essential for the role.

If you are keen, please click on the link to apply or email me with your updated CV at Rachel.ljy@ethosbc.com. Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Full time Experienced (relevant combo of work and education) Bachelor's Degree 0% Travel Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team This position is for our OPF QA team. What you will be doing Develops, maintains and upgrades manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans. Perform Component, Integration, Sanity, Smoke, End to end Testing Effectively communicates testing activities and findings in oral and written forms. Controls and manages own daily test activities. Provides internal quality assurance. Supports test lead to identify risks and develops mitigation strategies. Organizes and maintains the test script library. What you bring Good experience in Test case creation/execution, Types of Testing, Risk based Testing, Integration testing ,Unit Testing ,Regression testing , Priority/Severity Hands on experience in Automation, JIRA/Rally , Jenkins, Gits , SVN Good experience in automation tools like Cucumber/Selenium , Web API Testing ,Postman/SOAP UI. Banking & payments domain mandatory. What we offer you An exciting opportunity be a part of World’s Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities Time to support charities and give back in your community Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Responsibilities:

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Prepare and update functional and technical documents and prepare test cases.
• Perform unit test and system integration test, support user acceptance test.
• Update user manual, system operational manual and other necessary deliverables.
• Prepare release procedure and support production implementation.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.

Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional: Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Banking and finance domain knowledge will be an added advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24279

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Position: Human Rsource Data Analyst

Location: Raffles

Salary: Up to $5400

Job Description:

1. Analytics Business Partnering:

• Build strong stakeholder relationships to identify data opportunities and deliver reports, dashboards, and analytics.
• Develop and refine HR analytics strategies to address business challenges through advanced analysis.
• Present data insights to drive informed business decisions and lead HR data projects for organizational improvement.

2. Advanced Analytics & Research:

• Create data models for predictive analytics to support HR initiatives and solve business problems.
• Establish systematic analysis methods combining market research, data, and theory for impactful HR insights.

Job Requirements:

• Experience in HR analytics, business analytics, or organizational research.
• Proficient in data analysis, data modeling, and data visualization tools like SQL, Tableau, Python, etc.
• Strong communication skills and ability to collaborate with HR and business stakeholders.
• Excellent analytical and problem-solving abilities to derive insights and make data-driven decisions.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Security Operations Engineer in Singapore to support our client, a top global investment bank, to handle day-to-day operations managing the global Networking and Security Infrastructure.

Responsibilities:

• Responsible for day-to-day operations of Global Network and Security Infrastructure
• Demonstrate Advance level of Troubleshooting, configuration and maintenance of Network and security devices.
• Expert level skills in configuring and troubleshooting F5 Load balancers and Proxy Devices
• Expertise in troubleshooting Checkpoint and juniper firewall
• Cisco routing and switching, LAN/WAN Infrastructure support.
• Good Understanding of networking protocols such as BGP, EIGRP, OSPF, MPLS
• Experience in DNS, DHCP infrastructure.
• Experience managing wireless environment.
• Good experience using multiple firewalls platform including Cisco ASA, Checkpoint, Palo Alto and FortiGate

Skills:

• 5 -8 years of relevant experience working in (NOC) environment
• Experience with either F5 or Avi Load Balancers is required
• Proxy device experience in either Bluecoat or McAfee proxy is necessary
• Familiarity with AAA framework and past experience with Network Access Control (NAC) solutions such as Cisco ISE, Aruba Clear Pass
• Past relevant experience in Banking or Financial Industry will be an advantage
• Drive Major incidents calls independently and keep the communication channel updated.
• Good understanding of ITIL methodology, in-depth knowledge in incident, change and Problem management process.
• Good communication skills and should be a great team player.