Total 4 Manager level F&B / Tourism / Hospitality job vacancies in Negeri Sembilan

AYANA Hospitality is seeking an experienced and dynamic Human Resources Manager to join our team at AYANA Komodo. As the Human Resources Manager, you will play a critical role in managing all aspects of the HR function to support the growth and success of our hotel. You will be responsible for developing and implementing HR policies and procedures, overseeing recruitment and onboarding, managing employee relations, and ensuring compliance with all relevant labor laws and regulations. The ideal candidate will have a strong background in HR management, excellent interpersonal skills, and a passion for fostering a positive and inclusive work culture.

Responsibilities:

• Develop and implement HR policies and procedures in alignment with company goals and values
• Oversee the recruitment and selection process, including sourcing and interviewing candidates
• Manage the onboarding process and ensure a smooth transition for new hires
• Handle employee relations issues and provide guidance on conflict resolution
• Implement performance management processes, including conducting regular evaluations and providing feedback to employees
• Ensure compliance with all labor laws and regulations
• Manage employee benefits programs and ensure effective communication to employees
• Collaborate with department managers to support their HR needs and provide guidance on HR-related matters
• Stay up-to-date with HR trends and best practices to continuously improve HR processes and programs

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 5+ years of experience in HR management, preferably in the hospitality industry
• Strong knowledge of labor laws and regulations
• Experience in recruitment, onboarding, and performance management
• An assertive leader, process driven with a high degree of compliance
• Excellent critical thinking skills
• Experience in at least one remote location in a leadership role

As a Cruise Manager at AYANA Komodo, you will be responsible for overseeing and managing all cruise operations and activities. You will work closely with the cruise director and crew to ensure a smooth and enjoyable experience for our guests. Your responsibilities will include coordinating daily itineraries, managing guest services, overseeing onboard entertainment and activities, and ensuring compliance with safety and security procedures. Additionally, you will be responsible for managing guest feedback and addressing any concerns or issues that may arise during the cruise.

• Minimum 3 years of experience in a similar role
• Bachelor's degree in Hospitality, Tourism, or a related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Knowledge of cruise industry operations and procedures
• Ability to work in a fast-paced and dynamic environment
• Fluency in English and knowledge of additional languages is a plus

AYANA Hospitality is seeking a highly motivated and results-driven individual to join our team as a Revenue Manager for AYANA Komodo. As a leading hospitality company, AYANA Hospitality is dedicated to delivering exceptional service and memorable experiences to our guests. AYANA Komodo is a luxurious resort located in the picturesque Komodo National Park, offering breathtaking views and world-class amenities.

As the Revenue Manager, you will be responsible for maximizing hotel revenue by developing strategic pricing strategies and implementing effective revenue management practices. You will work closely with the sales and marketing teams to analyze market trends, monitor competitor pricing, and identify opportunities for revenue growth. By utilizing data and analytics, you will provide recommendations for optimizing room rates, managing inventory, and implementing promotional campaigns.

This is an exciting opportunity for a detail-oriented professional with a strong analytical mindset and a passion for the hospitality industry. The successful candidate will have a proven track record in revenue management, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities

• Develop and implement revenue management strategies to optimize hotel revenue
• Monitor market trends and competitor pricing to identify opportunities for revenue growth
• Analyze historical data and forecast future demand to determine room rates and inventory allocation
• Collaborate with the sales and marketing teams to develop and implement promotional campaigns
• Conduct regular analysis of key performance indicators to track revenue performance and make informed decisions
• Utilize revenue management tools and systems to monitor and manage hotel rates
• Provide training and support to the front office team on revenue management best practices

• Bachelor's degree in Hospitality Management or a related field
• Minimum of 3 years of experience in revenue management in the hospitality industry
• Strong analytical skills and proficiency in data analysis
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Sound knowledge of revenue management principles and practices
• Proficiency in revenue management software and tools
• Ability to adapt to a dynamic work environment and drive results

AYANA Hospitality is a leading name in the hospitality industry, dedicated to creating unforgettable experiences for our guests. We are currently seeking an Assistant Reservation and Communication Manager for our AYANA Komodo resort in Indonesia. As the Assistant Reservation and Communication Manager, you will be responsible for overseeing the reservations team, ensuring that guest requests are met, and maintaining clear and timely communication with both guests and internal stakeholders.

Responsibilities

• Oversee and manage the reservations team and day-to-day operations.
• Ensure that guest requests and reservations are fulfilled accurately and in a timely manner.
• Handle guest complaints and issues, ensuring that they are resolved to the guest’s satisfaction.
• Manage and maintain an accurate record of room inventory, rate codes, room types, and availability.
• Develop and maintain positive relationships with internal stakeholders including the Sales, Revenue and Front Office teams.
• Assist with the creation and execution of the hotel's communication plan by creating engaging content and driving digital engagement.
• Manage and monitor digital presence on social media platforms, OTA's and other distribution channels.

• Bachelor’s degree in hospitality, business or a related field.
• 3+ years of experience in reservations management within a luxury hotel or resort.
• Excellent communication and guest service skills, with fluency in English and Bahasa.
• Understanding of revenue management principles and practices.
• Demonstrated ability to train, mentor and lead a team.
• Strong analytical and computer skills, including proficiency with Microsoft Excel.
• Passion for the hospitality industry and a commitment to creating exceptional experiences for our guests.