Total 1,200 technical support engineer job vacancies in The United States of America

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 50545-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 3-5)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 00)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 5)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Duties Include:

• Receives requests for information, advise when the information can be furnished and provides it personally from files and records or follows up with staff to see that it is provided.
• Performs work involving the collection, compilation, and or tracking of data and statistical information in support of the NFS program operation.
• Reviews documents and reports for completeness and enters pertinent information into an automated tracking system of creates spreadsheets/databases to track them.
• Prepares a wide variety of recurring and nonrecurring correspondence, reports and other documents.
• Update and maintains office files and records, Keep and type meeting minutes, agendas and reports.
• Performs office automation duties using software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and or graphics.
• Schedule appointments, prepare appointment confirmation letters and enters appointment data.
• Servers as the primary Automated Data Package Application Coordinator (ADPAC) and Talent Management System (TMS) Administrator for the service.
• Provides technical assistance for staff regarding computer/printer problems and upgrade computer functions issues to OI&T.
• Prepares and submits documentation for training and travel.
• Receives, schedules, refers, and contact members of the staff, agency and persons outside the agency ranging from government agencies to the general public.
• Maintains the appointment calendar, schedules appointments, coordinates meetings and/or arrange conferences. Remind supervisors/staff of the matter prior to meetings and makes administrative arrangements as required.
• Assists the Chief, Nutrition and Food Service and other managers in handling all Union and Human resources correspondence and personnel management documentation.
• Creates and manages files to address disciplinary and union action within strict time limits.
• Communicate with Human Resources regarding recruitment, selection, promotion, and awards, to ensure that all actions are completed within time frames.
• Placed and tracks work order to completion. Tracks order deliveries and maintains office supplies.
• Receives, sorts, and distributes mail to appropriate staff.
• Serves as the official timekeeper for the site and maintains service record cards for all employees.
• Tracks daily attendance, overtime, and unscheduled hours per employee. Monitors and tracks FMLA usage.
• Performs other related duties as assigned.

Work Schedule: First Shift, Monday through Friday, 7:30AM to 4:30PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD99930A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,815 Per Year (GS 6)

The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Togus Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Monday through Friday, day shift hours, To Be Determined
Compressed/Flexible: Not Available
Telework: Not authorized.
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/PDF01391Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Notifications:

• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 01/31/2024. The initial cut-off date for referral of eligible applications will be on or about October 24, 2023, with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
• These are AFGE Bargaining Unit position.
• This position is covered by a special rate.
• The incumbent may be required to travel to other VA campuses and CBOCs as needed for coverage.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
• Veterans' preference does not apply for other current permanent Federal agency employees.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• The incumbent may be required to travel to other VA campuses and CBOCs.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Starting at $46,170 Per Year (GS 6)

Major Duties included but not limited to:

• Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the organization. Such work includes a variety of administrative functions necessary to run the PMBD and Work place Violence teams. In addition, the incumbent acts as liaison between the PMBD / Work Place Violence programs and other VA offices and administrative offices outside the organization.
• Files yearly report for the programs and is responsible for all administrative tasks necessary to coordinate the PMBD program and Workplace Violence program
• Responsible for assisting Workplace Violence in processes and retrieving data utilizing computerized systems. Documenting in the data based system. Reporting data collection to the Section Chief of the program. Taking minutes for multiple meetings and assisting a very complex service within the VA.
• Provides both technical and programmatic assistance to the Program Chief to carry out a wide range of complex duties and responsibilities. The position requires incumbent to be highly organized; have comprehensive working knowledge of special and . complex subject matter, procedures, or practices; exercise independent judgment; possess superb interpersonal skills; and have a multitude of administrative abilities.
• Provides coordination of administrative details and activities in support of multiple teams throughout the VA. Works directly with leadership and members of all services within the VA in the coordination of PMBD and Workplace Violence.
• Demonstrates skills in communication (verbal and written), problem solving and decision making, organizing, and have a broad knowledge of the many facets of the PMBD and Workplace Violence programs.

Work Schedule: 8:00am to 4:30 pm, Monday-Friday
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD065060
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $42,022 Per Year (GS 6)

Functions or Scope of Assigned Duties:
-The Lead MSA monitors and makes work assignments
-Incumbent will assist in making daily assignments for the out patient clinic areas to ensure each area is adequately covered.
-Provides input on performance
Incumbent will provide information to the supervisor regarding subordinates' performance
-Resolves daily workplace issues and maintains efficient workflow
-Resolves issues independently, involving supervisor only when necessary

Assignments at this level include, but are not limited to:
-Assuring coverage of all areas of responsibility
-Conducting ongoing reviews to ensure quality of work
-Monitors Clinic Cancellation for approved Provider leave requests
-Monitors Scheduling for accuracy
-Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules
-Ensures all subordinate assignments are fair and equal
-Assists in providing outpatient clinic coverage when necessary-Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met
-Provides initial one -on- one training
-Organizes and plans cross-training for new employees in out patient clinics
-Monitors new employee progress and reports to supervisor any areas of concern
-Organizing the work structure of his/her assigned areas; and acting as liaison between MSA's and other hospital staff in order to resolve day to day conflicts
-Resolves day to day conflicts independently, involving supervisor when necessary
-Running reports for RTC orders, Consult Tracking Management, Pending appointments over 28 days, Open Encounters and Find Next 3 appointments, analyzing data and distributing work as necessary and adjusting clinic slots to accommodate patient needs.

Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, nurses, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.

Work Schedule: 7 a.m. to 3:30 p.m. Monday-Friday
Telework: ADHOC at Supervisory Discretion
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,696 Per Year (GS 7)

The Advanced Medical Support Assistant assists all VISN 21 facilities by managing complex scheduling actions and by ensuring compliance to Office of Veterans Access to Care scheduling directives and practices. The position is required to exercise organizational skills, problem-solving ability, and content expertise in the various scheduling programs and best practices. The A/MSA communicates effectively with field staff and VISN Clinical Resource Hub (CRH) leadership on a variety of administrative priorities related to scheduling, order processing and consult management. The position requires travel for purposes including, but not limited to: VISN and facility leadership training, implementation of CRH services at Clinical Resource Hub Spoke sites and others, as assigned. The A/MSA processes orders from the Medical and Nursing staff, which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines. The position requires advanced knowledge of human anatomy, medical terminology, and legal requirements of the medical record. The ability to have clear and concise judgement, discretion, customer service, deal with a diverse population, and a high degree of tact and negotiating ability, is required daily to carry out the functions of the position. The Advanced Medical Support Assistant will travel up to 10% of the time, to provide training to Clinical Resource Hub spoke sites throughout VISN 21.Duties Include, but are not limited to:

• Develop and refine scheduling processes and training for the CRH Hub. Train spoke site clerical staff in CRH scheduling practices.
• Serve as a subject matter expert regarding CRH scheduling set up and practices.
• Arrange/schedule appointments for patients with a variety of telehealth clinics, services and consultants, coordinates appointments.
• Monitor the clinic consultations in accordance with the VHA National Scheduling Directive guidelines.
• Monitor the Electronic Wait List (EWL) which requires entry, deletion and scrubbing the lists daily. Oversight of outpatient appointments for areas of responsibility.
• Work in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.
• Orient new medical staff and all medical/nursing students to such things as the location of the patient files, as well as formatting of CPRS, VISTA, and Visual Aid. Orient staff relative to administrative rules, regulations, procedures and policies in the capacity of a Medical Support Assistant and the CRH program.
• Facilitate communication between providers and patients, serve as the point of contact for incoming provider calls from patients, spoke sites, and others, communicating tactfully and effectively both orally and in writing if needed.
• May frequently receive unclear inquiries from patients and/or spoke sites concerning a variety of medical, personnel and administrative matters; determine nature of inquiry and independently respond to all administrative questions.6. Retrieve and input pertinent data into VISTA and CPRS programs, maneuver and retrieve medical documentation from the VISTA Capture/Display Program, is knowledgeable with Remote Data, and is able to retrieve appropriate data requested.
• Participate in team huddles and team meetings to manage and plan patient care; this requires working collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting).
• AMSA's may be required to perform document scanning daily, this requiring the knowledge of which pertinent information is required to be scanned into the patient's medical record and doing so in a timely manner.
• AMSA's may be required to help with VISN and National reports in retrieving and extracting data needed for monthly and/or quarterly reporting
• Coordinate with the patient care team to review the clinic utilization by using various reports, ensuring that the clinic set-up is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.

Work Schedule: Full-Time, Monday through Friday 8:00am to 4:30pm PST
Virtual: This is a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 6)

If you are a current permanent VA employee or Federal employee from another Federal agency, you should apply under CBST-12154764-24-TC

Major duties at the full performance level include, but are not limited to:

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services. Utilizes common test equipment including, but not limited to patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, but not limited to, The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Documents all work performed in the computerized maintenance management system (CMMS)This documentation is completed in accordance with regulatory body requirements, the Office of Healthcare Technology Management (HTM) Documentation of Services policies and guidelines, and other VA requirements.
• Applies basic networking principles to resolve medical system communication issues including, but not limite limited to, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system. Loads operating system (OS) and clinical application software as needed. Executes VA policy when responding to network incident response (due to infection, loss of services due to policy changes).
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels.
• Investigates, remediates and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Additional duties as assigned.

Work Schedule: Tuesday - Saturday; 3:30pm-12:00am
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $43,510 Per Year (GS 5-11)

If you are not a current permanent VA employee or Federal employee from another Federal agency, you should apply under CBST-12154763-24-TC

Major duties at the full performance level include, but are not limited to:

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services. Utilizes common test equipment including, but not limited to patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, but not limited to, The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Documents all work performed in the computerized maintenance management system (CMMS)This documentation is completed in accordance with regulatory body requirements, the Office of Healthcare Technology Management (HTM) Documentation of Services policies and guidelines, and other VA requirements.
• Applies basic networking principles to resolve medical system communication issues including, but not limite limited to, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system. Loads operating system (OS) and clinical application software as needed. Executes VA policy when responding to network incident response (due to infection, loss of services due to policy changes).
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels.
• Investigates, remediates and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Additional duties as assigned.

Work Schedule: Tuesday - Saturday; 3:30pm-12:00am
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $43,510 Per Year (GS 00)

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, Scheduling Directives, and Medical Center Policies.

Duties at this level include, but are not limited to:

• Assures coverage of all areas of responsibility
• Coordinates the daily work schedules of the Medical Support Assistants.
• Ensures orders are protocol, correct patient preps are utilized, and patients are properly scheduled.
• Adjusts workload assignments based on staffing levels and frequent rounding.
• Assists with scheduling objectives to maintain compliance with access to care.
• Updates & verifies demographic information, schedules appointments, collects insurance information, administratively manages requests, and notifies the patient of their scheduled appointment.
• Conducts ongoing review to ensure quality of work.
• Ensures compliance with applicable policies and procedures in scheduling directives, patient information collection management, insurance captures, pre-registration and open encounter management.
• Ensures accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits.
• Assists all Imaging Medical Support Assistants with questions regarding Scheduling Directives, Business Rules, and Local Procedures.
• Extracts & analyzes data to provide timely delivery of management reports and action required for all Program metrics that support the performance measures of senior management.
• Receives instruction regarding short- and long-term objectives from the Supervisory MSA or designee; Independently carries out this instructions in accordance with established procedures.
• Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, etc.).
• Provides guidance to staff members to include changes in policies and procedures.
• Distributes and balances workload.
• Creates and maintains employee schedules.
• Orients and provides on-the job training for new and current employees.
• Ensures all training requirements are met.
• Acts as a liaison between AMSA/MSAs and staff to any conflicts.
• Monitors and assign work to AMSA/MSAs.

Work Schedule: Monday-Friday 8:00am to 4:30pm. Subject to change to meet service needs. Subject to change with management discretion to accommodate the needs of the VA Mission.

Financial Disclosure Report: Not required

Starting at $50,900 Per Year (GS 7)