Total 4,665 technical engineer job vacancies in Customer Service category in The United States of America

The Backup Delivery Specialist provides operational support and guidance to customers to support the management and use of DELL EMC Backup solutions. Responsible for performing a wide variety of daily storage or Backup management tasks as well as providing recommendations for effective and efficient storage system use. Capable of working with minimal supervision. Considered an expert in the implementation and use of DELL EMC Backup solutions. Knowledgeable of industry best practices in the implementation of complex backup environments. Demonstrates strong interpersonal skills with DELL EMC Sales, Services and external customers.

Join us to do the best work of your career and make a profound social impact as a Deployment specialist on our Services Team in Singapore.

You will:

• Provide proactive recommendations to the customer for improving their use of DELL EMC backup solutions to help maximize their satisfaction with DELL EMC. Actively contributes to the configuration, layout and performance tuning of DELL EMC products.

• Technical knowledge on various DELL EMC backup products and good understanding on IT Operations, ITIL Processes, Policies, and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure.

• Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage and backup infrastructure maintenance and necessary data migration, as required. Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation.

• Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.

• Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Minimum 5 Years’ Experience

• Knowledge in Backup and Recovery solutions is mandatory

• Knowledge in DELL EMC Backup and Recovery Solutions (e.g.: Data Domain, Avamar, Networker, IDPA, etc) is Advantageous

• Knowledge in VMWare/Virtualization and Dell Networking Solutions added Advantageous • Strong Technical Aptitude

• High level clearance by Singapore government.

Desired Skills:

• Represents DELL EMC in a professional manner to customers, DELL EMC Partners and other DELL EMC personnel at all times. May be required to support and train both customers and less experienced coworkers.

• DELL EMC Proven Professional Certification desired. Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job Description & Requirements

Service Engineer/Service technician is responsible for the commissioning, maintenance, and repairs of SMARDT Chillers and related products and services. He/She works closely with the service team and other department staff, ensuring the highest levels of customer service, assistance, and advice at all times.

· Carry out the commissioning, maintenance, service repairs and assembly of SMARDT Chillers throughout the Singapore region, including breakdown repairs that may require working outside of normal business hours.

· Work closely with the Service Team and other department staff to identify and communicate service-related matters that will assist Smardt customers and products.

· Support the achievement of Smardt direct service provision in the Singapore region, while always maintaining safe work practices.

· Regular housekeeping.

· Other duties as required.

Requirements:

· Must be a qualified and licensed air conditioning technician working in the HVAC industry for min. 5 years.

· Must have experience working with central plants and chillers

· Centrifugal refrigeration compressor and oil-free compressor experience will be highly regarded

· Solid grasp of Chiller Controls and Plant Control Systems is essential

· Computer literacy is essential

· Experience in Training others is highly regarded

· Experience in offering remote technical support is highly regarded

· Experience in travelling to offer product support is highly regarded

· Other language skills highly regarded

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Title: Exciting Opportunity for a Field Service Engineer | Join Our Team Today!

Are you a skilled Field Service Engineer looking for a rewarding career opportunity?

Position: Field Service Engineer

Responsibilities:

Provide on-site installation, maintenance, and repair services for our machines to ensure optimal performance.
Diagnose technical issues and implement effective solutions in a timely manner to minimize downtime.
Conduct thorough equipment inspections and preventive maintenance to prevent future problems.
Collaborate with the technical support team to troubleshoot complex issues and provide valuable feedback for product improvement.
Deliver exceptional customer service by building strong relationships with clients and ensuring their needs are met.

Requirements:

Experience as a Field Service Engineer or similar role, with a technical background.
Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
Strong communication and interpersonal skills, with a customer-centric approach.
Willingness to travel to client sites across Coventry and the surrounding areas as needed.
Valid driver's license and clean driving record.

Why Join Us:

Competitive salary and benefits package, including health insurance and retirement savings plan.
Opportunity for career growth and advancement in a supportive and collaborative work environment.
Cutting-edge technology and tools to support you in delivering top-quality service to our clients.
Ongoing training and professional development opportunities to enhance your skills and expertise.
Make a meaningful impact by contributing to the success and growth of our company and our clients' businesses.

If you're ready to take your career to the next level and be part of a winning team, we want to hear from you! Apply now by sending your CV via the apply link.

We are an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.

Keywords: Field Service Engineer, Coventry, installation, maintenance, repair, technical support, customer service, problem-solving, career opportunity, job vacancy

Salary: Competitive - dependent upon qualifications and experience + company van + Veolia benefits

Hours: 37.5 hours per week

Location: Mobile - Covering sites within the Reading, Heathrow and Slough area



When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.



Veolia CHP are specialist designers, installers & operators of CHP (Combined Heat &Power), delivering energy efficiency to a wide range of applications including district heating. Every day throughout the UK, Veolia CHP delivers energy management services to meet the energy challenges faced by our customers across industry and the public sector. From industrial manufacturing to hospitals, educational facilities to district heating networks, our energy expertise permits our clients to focus on their core business while helping them attain their energy performance and environmental targets.



Veolia CHP currently supports over 350 sites in the UK using a range of Engine manufacturers including MTU, Cummins, MAN, Guascor, Perkins and Jenbacher.



What we can offer you;

• 25 days of annual leave plus bank holidays
• Refer an Engineer to us once you've joined and earn £1000
• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Travel daily to client sites to carry out planned and reactive maintenance of combined heat and power units.
• Safely operating and maintaining all site CHP plants ensuring full service delivery in line with contracted KPIs.
• Using Computer based diagnostic tools to fault find on a range of plant equipment.
• Interaction with our clients on a daily basis to meet their needs and deliver excellent customer service.
• The ability to work alone as well as part of a team.

What we're looking for;

• Qualified to minimum O.N.C or equivalent in an engineering subject and have appropriate experience in mechanical/electrical engineering
• Knowledge and experience of CHP plants and systems, heat exchanging equipment and Power generation.
• Have a sound understanding of electrical fault finding and rectification
• Gas Safe qualification would be an advantage but not compulsory as training will be provided for the right candidate.
• In depth knowledge of CHP control systems and PLC's and to be fully conversant with Fuel mapping procedures on MTU, MAN and 2g units
• Full UK driving licence.
• Have qualifications and or experience on engine maintenance and the ability and desire to be trained by an engine manufacturer if required
• Have sound knowledge in engineering practices and be conversant with the operation of a CHP plant
• Undertake weekend roster duties as required by management

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Field Service Engineer
£32,916 - £27,304 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Birmingham and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £32,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £37,304 once you're fully trained and meet the minimum requirements
• £37,304 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Location: Raffles Place

Working hour: 9.00am to 6.30pm (Monday to Friday)

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

JOB DESCRIPTION:-

• Responsible for monitoring, incident response, and operational support;
• Work closely in a culture of collaboration, innovation, and continuous improvement;
• Coordinate real-time incident response activities and escalate issues as necessary to ensure timely resolution;
• Develop and implement incident response plans, ensuring a swift and effective response to incidents that impact IT services;
• Collaborate with relevant teams to investigate and resolve incidents, documenting root causes and implementing preventive measures;
• Monitor and analyze system performance, identifying trends and potential issues;
• Implement strategies to enhance system availability and optimize performance;
• Evaluate, implement, and optimize monitoring and automation tools to enhance efficiency.

JOB REQUIREMENT:-

• Diploma/Degree in Computer Science or IT-related discipline;
• At least 1-4 years of working and understanding of information security, IT operational support, system integration/ implementation;
• Good communication and interpersonal attributes with problem solving skills;
• Able to work independently and proactively in a multi-disciplined team environment;
• Leadership skills required for Senior position.

Interested candidates, who wish to apply for the above position, please send in your resume to Gabriel_pang@evo-sg.com
We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Job Description:-

• Lead and manage a team of IT professionals responsible for monitoring, incident response, and operational support.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Coordinate real-time incident response activities and escalate issues as necessary to ensure timely resolution.
• Develop and implement incident response plans, ensuring a swift and effective response to incidents that impact IT services.
• Collaborate with relevant teams to investigate and resolve incidents, documenting root causes and implementing preventive measures.
• Monitor and analyze system performance, identifying trends and potential issues.
• Implement strategies to enhance system availability and optimize performance.
• Evaluate, implement, and optimize monitoring and automation tools to enhance efficiency.

Job Requirement:-

• Diploma/Degree in Computer Science or IT-related discipline.
• At least 4-8 years of working and understanding of information security, IT operational support, system integration/ implementation;
• Good communication and interpersonal attributes with problem solving skills;
• Able to work independently and proactively in a multi-disciplined team environment;
• Leadership skills required for Senior position.

Interested candidates, who wish to apply for the above position, please send in your resume to Gabriel_pang@evo-sg.com
We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.