Total 82 Director/C-Level student affairs director job vacancies in The United States of America

This role will contribute significantly in the review processes of academic proposals and the implementation for Graduate programmes. The incumbent will work independently and collaboratively across teams and be a point of contact with the Ministry of Education on new degree proposals. The incumbent will also ensure judicious management of programme and course archives, and student programme diet records. The Assistant Director will support the Team Lead to direct and provide guidance and oversight of Postgraduate (Coursework) programmes and curriculum administration under the Office Academic Services.

Responsibilities

Academic Programme Administration

• Support academic leaders to secure approval from the Ministry of Education for new programmes, ensuring all internal approval processes are completed, proposals are submitted within prescribed timeline and assist to prepare responses to queries at the various approval levels.
• Advise Colleges/Schools on the relevant approving authority for their proposals according to the policy and guide them through the processes.
• Provide academic insights with data and governance considerations to Schools when they are designing new programmes or making revisions, and to academic leaders during the review process.
• Support the team lead to ensure smooth implementation of academic programmes and initiatives, collaborating with key stakeholders on systems, processes, and schedules.

Approval process for new courses and curricula changes

• Provide judgement, with operation and system consideration, on academic proposals and ensure compliance with academic framework and policies.
• Facilitate review and decision-making by highlighting deviation from policies and operational complexities.
• Assess operational impact and system requirement in consultation with relevant functional teams and engage proposers for a streamlined requirement.

Academic governance, policy and process streamlining

• Contributes to policy review and development of operational guidelines.
• Supports business process streamlining, designing of workflow, process automation and system enhancement.
• Assist in preparing metrics for management reporting, and attending to data requests.
• Collaborates with business analyst and IT partner on system configurations and change request.
• Collaborates in assigned projects from defining business process and system requirements to managing project timeline, stakeholder engagement and user acceptance test for a smooth launch.

Administrative Excellence

• Establish a strong stakeholder engagement that is effective, transparent and professional, and supervise communication on academic matters by junior officers.
• Regular streamlining of academic services processes across UE and GE to enhance student experience.
• People manager to a team of junior officers and support staff.
• Lead and/or support any other ad-hoc/special projects.

Job Description

A young and research intensive, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in engineering, business, science, humanities, arts, social sciences, education and medicine. Ranked among the world’s top universities. NTU Entrepreneurship Academy (NTUpreneur) is the focal point of entrepreneurship education within the University and the region. The Assistant Director, Undergraduate Programmes, plays a critical role in promoting entrepreneurship education, fostering entrepreneurial mindset and cross disciplinary collaborations within NTU and beyond. The incumbent will lead and supervises the staff team in charge of the operation of the SMiE and MiE programmes to ensure effective operations of the programmes. In consultation with the Deputy Director of Graduate and Undergraduate Programmes who is also the Academic Director of NTUpreneur, the incumbent will take initiatives to enhance the value proposition and delivery of the programmes, overseeing academic planning, faculty appointment, programmes marketing, student and alumni engagement, and event management. The incumbent will also render support to the External Relations team on industry outreach for I&E ecosystem development.

Responsibilities include:

Oversee academic planning & faculty engagement for SMiE and MiE programmes.

• Oversee the appointment and engagement of instructors for the undergraduate academic programmes and develop a pool of academic and industry experts for teaching.
• Prepare, compile, and oversee the teaching budget for all the undergraduate programmes.
• Supervise to facilitate and administer cross-department and interdisciplinary collaborations related to the undergraduate entrepreneurship education.

Oversee strategic programme development and co-lead strategic collaborations with the Deputy Director of Graduate and Undergraduate Programmes.

• Initiate and lead regular review of the programme curriculum and administration to ensure relevance and effectiveness of the programmes.
• Co-lead with the Deputy Director and contribute to all policy and operational reviews.
• Explore and develop collaborations across teams in NTUpreneur and NTU, alumni and external stakeholders and industry partners.

Lead in conceptualising effective programme development and marketing strategies and plans to elevate the reputation of NTUpreneur and increase the enrollment of both SMiE and MiE programmes.

• Conceptualise and develop effective marketing plan to attract applicants for both SMiE and MiE programmes.
• Oversee the student recruitment, quality of course delivery by the instructors, and the administration team’s operational effectiveness and efficiency.
• Advocate and perform the role of a Staff Ambassador for SMiE and MiE.

Lead in designing and overseeing experiential learning activities and programmes

• Review, design and organise the experiential components (including activities and programmes), source strategic industry partners, plan and organise the activities and programmes.
• Collate and analyse data to ensure learning objectives are met effectively, with cost-efficiency.
• Collaborate closely with other teams in NTUpreneur in particular the outreach and OEP teams to ensure students get a holistic and comprehensive entrepreneurship education.

Drive, oversee and implement the enhancement of students’ learning experience and monitor its effectiveness through strategic approaches.

• Oversee major academic events such as orientation, team bonding, learning progress, teaching and learning feedback, leadership development, and graduation celebration matters.
• Initiate and lead frequent, open communication with the students.

Oversee and implement undergraduate alumni engagement initiatives.

• Oversee the development of an archive compilation of alumni entrepreneurial stories.
• Facilitate networking opportunities among alumni with various internal and external stakeholders and add value to entrepreneurship community.
• Collaborate closely with other teams in this endeavour.

Develop an effective and competent staff team.

• Develop and guide a competent staff team to execute operations and assist in academic matters.
• Lead, mentor, and motivate the team to achieve excellence in administration.

Requirements:

• Degree with at least 10 years of experience in similar functions in Institute of Higher Learning or equivalent.
• Possess a good network and contacts of entrepreneurs, intrapreneurs and industry partners, and government/quasi-government agencies relevant to creativity, innovation and entrepreneurship.
• Possess excellent writing, verbal communication, and presentation skills.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites applications for the position of PA to Director, NIE.

Responsibilities

• Manage NIE Director’s personal and professional appointments and provide general assistance at meetings.
• Coordinate NIE Director’s overseas travel arrangements.
• Manage NIE Director’s role-based email and incoming/outgoing phone calls.
• Manage NIE Director’s office filing systems.
• Oversee NIE Director’s Office financial-related matters.
• Perform literature search and reviews to support the work of NIE Director’s Office.
• Manage project timelines for NIE Director’s Office.
• Maintain the physical inventory and hygiene of NIE Director’s Office.
• Provide other administrative support, as required.

Requirements

• A University Degree.
• At least 3 years of relevant work experience.
• Knowledge of office management systems and procedures.
• Good command of the English language. Excellent written and verbal communication skills.
• Possess the ability to display tact and diplomacy in managing different stakeholders’ demands.
• Ability to exercise discretion and understanding of confidentiality issues.
• Ability to work under pressure and meet tight deadlines.
• Ability to multitask and prioritize daily workload.
• Good organizational and time management skills.
• Meticulous to details.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of seats.

The SAD EUS (End User Services) will work closely with the Head of EUS to manage and support the organization's IT EUS operations. Together with the Head of EUS, SAD EUS will lead and manage key IT EUS initiatives, projects, and teams and ensure that IT EUS services are delivered effectively and efficiently. The SAD EUS will also work closely with other departments to align IT EUS initiatives with business objectives and ensure that IT supports the organization's overall goals.

Responsibilities:

• Assisting the Head of EUS in managing the delivery of end-user technology services to the organization.
• Managing a team responsible for delivering end-user technology services.
• Developing and implementing strategic plans for end-user technology services.
• Managing projects related to end-user technology services.
• Managing vendor relationships and ensuring vendor compliance.
• Managing budgets and controlling costs.
• Communicating complex technical information in a clear and concise manner.

Requirements:

• Bachelor's degree in Information Technology or a related field.
• Minimum of 5 years of experience in managing end-user technology services.
• Minimum of 3 years of experience working in an environment for more than 5000 user base holding a EUS leadership role.
• Strong technical skills in desktop and laptop computers, mobile devices, operating systems, productivity suites, and collaboration tools.
• Strong project management skills, including planning, execution, monitoring, and evaluation.
• Strong leadership skills, including motivating and inspiring team members, setting goals and objectives, and providing guidance and direction.
• Excellent communication skills, including the ability to communicate complex technical information in a clear and concise manner.
• Experience in managing budgets and controlling costs.
• Experience in managing vendor relationships and ensuring vendor compliance.
• Experience in stakeholder management and communication.
• Experience in change management, including managing change initiatives and ensuring the successful adoption of new technologies.

The University aims to replace current systems with a modern Student Management System (SMS) that enables a seamless, engaging, and empowering student experience. The new system will comprise multiple Commercial-off-the-shelf (COTS) cloud-based solutions, leveraging the rich functionalities of best practices in higher education and aligning with technological advances such as cloud computing, AI-driven capabilities, and mobile readiness. The SMS is expected to significantly enhance operational efficiency in student management.

The role entails managing external vendor staff, internal business users, faculty, and other CITS team members to ensure successful implementation. The successful candidate will join a project management team overseeing multiple projects, including inception, business case approval, tendering, requirement gathering, implementation, and post-implementation support.

Responsibilities:

• Collaborate with business analyst and business stakeholders to source and evaluate technical solutions to construct the business case. The business case will include project timeline, budget, evaluation of solution, ROI, etc.
• Collaborate stakeholders to establish consensus on work stream objectives and deliverables.
• Collaborate procurement team to manage the tender process and be part of the evaluation committee to evaluate the proposal and award the tender.
• Develop the project plan including detailed activities, resources, and timeline, and maintaining project documentation.
• Lead the project team members including business users to deliver the project output including functional requirement, business process maps, testing strategy, test plan, implementation plan and post-implementation support.
• Oversee progress of the activities and conduct regular reviews to recommend schedule changes or resource adjustments.
• Facilitate project delivery and work with internal Business/IT stakeholders and external vendor to establish the desired and stipulated project priority and timeline to meet the business operations.
• Enable change management through facilitating user training and coaching.
• Manage the change request process internally and externally to ensure timely escalation of any issues.
• Be part of support team after project go-live and continue to manage the vendor team to support the business users on long term if needed.

Requirements:

• Bachelor’s degree from a recognised University, preferably in Information Management/ Computer Science/Information Technology/Business Management.
• At least 12 years of IT project management experience, with experience in support and implementation of student management system in the tertiary education sector preferred.
• Possess strong project management skills to effectively manage internal and external stakeholders and deliver the project on time with quality.
• Have a proven track record or prior project experience in delivering large-scale COTS solutions and managing large number of internal and external stakeholders from different departments.
• Be a quick learner to grasp business domain knowledge and effectively lead business users in process re-engineering and other project activities.
• Be results-driven and capable of managing multiple concurrent implementation tracks.
• Have a solid technical background in the latest industry technologies. Knowledge and experience with Customer Relationship Management (CRM) system in higher education is an added advantage.
• Is passionate about creating solutions with a positive attitude to change.
• Act as a collaborative team player, fostering effective communication and collaboration within a dynamic team.
• Excellent communication skills to influence all levels of internal stakeholders and external parties.

The successful candidate will join Centre for IT Services and work closely with Student & Academic Services Department (SASD), Schools and other departments involved in the project.

The University aims to replace current systems with a modern Student Management System (SMS) that enables a seamless, engaging, and empowering student experience. The new system will comprise multiple Commercial-off-the-shelf (COTS) cloud-based solutions, leveraging the rich functionalities of best practices in higher education and aligning with technological advances such as cloud computing, AI-driven capabilities, and mobile readiness. The SMS is expected to significantly enhance operational efficiency in student management.

The role entails managing external vendor staff, internal business users, faculty, and other CITS team members to ensure successful implementation. The successful candidate will join a project management team overseeing multiple projects, including inception, business case approval, tendering, requirement gathering, implementation, and post-implementation support.

Responsibilities:

• Collaborate with business analyst and business stakeholders to source and evaluate technical solutions to construct the business case. The business case will include project timeline, budget, evaluation of solution, ROI, etc.
• Collaborate stakeholders to establish consensus on work stream objectives and deliverables.
• Collaborate procurement team to manage the tender process and be part of the evaluation committee to evaluate the proposal and award the tender.
• Develop the project plan including detailed activities, resources, and timeline, and maintaining project documentation.
• Lead the project team members including business users to deliver the project output including functional requirement, business process maps, testing strategy, test plan, implementation plan and post-implementation support.
• Oversee progress of the activities and conduct regular reviews to recommend schedule changes or resource adjustments.
• Facilitate project delivery and work with internal Business/IT stakeholders and external vendor to establish the desired and stipulated project priority and timeline to meet the business operations.
• Enable change management through facilitating user training and coaching.
• Manage the change request process internally and externally to ensure timely escalation of any issues.
• Be part of support team after project go-live and continue to manage the vendor team to support the business users on long term if needed.

Requirements:

• Bachelor’s degree from a recognised University, preferably in Information Management/ Computer Science/Information Technology/Business Management.
• At least 12 years of IT project management experience, with experience in support and implementation of student management system in the tertiary education sector preferred.
• Possess strong project management skills to effectively manage internal and external stakeholders and deliver the project on time with quality.
• Have a proven track record or prior project experience in delivering large-scale COTS solutions and managing large number of internal and external stakeholders from different departments.
• Be a quick learner to grasp business domain knowledge and effectively lead business users in process re-engineering and other project activities.
• Be results-driven and capable of managing multiple concurrent implementation tracks.
• Have a solid technical background in the latest industry technologies. Knowledge and experience with Customer Relationship Management (CRM) system in higher education is an added advantage.
• Is passionate about creating solutions with a positive attitude to change.
• Act as a collaborative team player, fostering effective communication and collaboration within a dynamic team.
• Excellent communication skills to influence all levels of internal stakeholders and external parties.

The successful candidate will join Centre for IT Services and work closely with Student & Academic Services Department (SASD), Schools and other departments involved in the project.

In this role, you will be a strategic HR advisor who builds strong partnerships with the senior leaders and the NTU HR community to develop and execute the People Strategies and solutions for the College/Schools. Our HR Business Partnering team is structured to offer our stakeholders close support in three clusters – namely the Colleges & Schools, Administrative and Research clusters.

You will play the role of a Cluster Lead to a team of HR Business Partners and HR Generalists and is expected to lead and coach the team in the delivery of HR services and initiatives. The role has a primary reporting line into the Office of Human Resources and matrix reporting line into one of the Colleges.

 Responsibilities:

• Engage and strengthen the capability and effectiveness of the team comprising HR Business Partners and HR Generalists.
• Build relationship as a trusted HR advisor with senior stakeholders and managers in the assigned Colleges/Schools/Centres, including display of strong professional credibility;
• Develop intimate knowledge of business needs of the assigned Colleges/Schools/Centres, translate business agenda into a HR agenda and ensure HR programmes are fit for purpose;
• Collaborate with the Dean, School Chairs, Centre Directors, HR Business Partners at College/Schools level, HR Centre of Excellence and NTU Shared Services – HR (NSS-HR) to develop and deliver HR solutions to address business needs;
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies;
• Educate the People Managers and employees on policy/ system changes and implications, as well as understand and gather their feedback and inputs;
• Lead the team in the planning and implementation of HR programmes and continuous improvement projects for three job family groups – Faculty, Researchers and Administration staff of the assigned Colleges/Schools/Centres;
• Lead the launch and management of the Annual Performance Management cycle and oversee the facilitation of the University’s central performance review meetings for the Leadership Team and stakeholders of the Colleges/ Schools/ Centres;
• Provide expert advice and support employee relations matters, conflict, disciplinary matters, unsatisfactory performance; and
• Lead and manage projects and programmes assigned.

Requirements:

• At least 12 years of relevant HR experience, including at least 5 years in a supervisory/leadership position;
• Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels;
• Strategic mindset and perspective, comfortable with ambiguity with the ability to diagnose current state, anticipate future needs and recommend forward approaches;
• Good understanding and practical application of local employment law and HR practices, and familiar with the emerging HR trends;
• Collaborative, agile and resourceful;
• Comfortable in operating in a matrix structure, as well as a fast-paced and constantly changing environment;
• Resourceful and possess strong initiative to drive changes; and
• Strong mindset for continuous improvement and service excellence.

Responsibilities
Admissions application and selection

• Propose admissions selection criteria based on market practices, intake targets, and applicant quality.
• Manage the issuance of offers, monitor acceptances, and handle appeals to meet the objectives of the MOE and NTU Management.
• Analyze admissions statistics to identify market potential and changes in applicants' preferences.

Supervisory

• Demonstrate proficiency in administrative functions, including training new staff members.
• Lead and develop a team of at least 4 support staff.
• Engage in frequent brainstorming sessions with team members to improve work processes and leverage new marketing approaches.

Administrative

• Support the Deputy Director in reviewing and updating admissions policies and Standard Operating Procedures (SOP).
• Ensure the team adheres to policies and SOPs, particularly in handling sensitive information obtained during admissions.
• Continually impress prospective students and their parents with excellent service.

Requirements

• A degree from a recognized university.
• At least 9 to 10 years' relevant working experience in a higher educational institution or management of professional education programmes would be an advantage.
• At least 3 years’ supervisory experience and in managing a team with more than 1 direct report.
• Prior experience in business development, partner and/or event management.
• Proficient in MS Office applications and data analytics.
• Good communication skills with an excellent command of written and spoken English with public speaking experience.
• A strong collaborator – ability to work well in within the team and with key stakeholders.
• Possess exceptional organizational skills – the ability to multi-task and meet tight deadlines.
• Possess strong analytical, interpersonal and customer service skills.

Responsibilities
Admissions application and selection

• Propose admissions selection criteria based on market practices, intake targets, and applicant quality.

• Manage the issuance of offers, monitor acceptances, and handle appeals to meet the objectives of the MOE and NTU Management.

• Analyze admissions statistics to identify market potential and changes in applicants' preferences.

Supervisory

• Demonstrate proficiency in administrative functions, including training new staff members.

• Lead and develop a team of at least 4 support staff.

• Engage in frequent brainstorming sessions with team members to improve work processes and leverage new marketing approaches.

Administrative

• Support the Deputy Director in reviewing and updating admissions policies and Standard Operating Procedures (SOP).

• Ensure the team adheres to policies and SOPs, particularly in handling sensitive information obtained during admissions.

• Continually impress prospective students and their parents with excellent service.

Requirements

• A degree from a recognized university.

• At least  9 to 10 years' relevant working experience in a higher educational institution or management of professional education programmes would be an advantage.

• At least 3 years’ supervisory experience and in managing a team with more than 1 direct report.  

• Prior experience in business development, partner and/or event management.   

• Proficient in MS Office applications and data analytics.

• Good communication skills with an excellent command of written and spoken English with public speaking experience.

• A strong collaborator – ability to work well in within the team and with key stakeholders.

• Possess exceptional organizational skills – the ability to multi-task and meet tight deadlines.

• Possess strong analytical, interpersonal and customer service skills.

Lead, direct and manage the Building Maintenance Division of the Office of Development & Facilities Management (ODFM) in its responsibilities for the maintenance, upkeep and cleaning of structures, ensuring technical and contractual compliance. This includes overseeing the condition and functionality of all buildings, infrastructure, roads, drainage systems and landscaping to ensure they are in proper order, safe, environmentally sustainable and efficient in operation to meet the University’s objectives, adhering to budget constraints and established standards, while working in close collaborations with other key divisions.

Responsibilities

Building Management

• Leads a team of technical professionals to oversee the maintenance and upkeep of all buildings and infrastructure across the NTU Campus and other locations in Singapore. This includes the planning for upgrades and improvement works to ensure all facilities remain in excellent condition, fostering an environment conducive and safe to teaching and research activities.

Operational Management

Direct the daily operations of the Division on:  

• Preventive and cyclical maintenance alongside cleaning services for buildings and infrastructure

• Strategic planning for upgrade and enhancement of existing facilities, incorporating both short-term and long-term timelines, improving coordination of these efforts with other divisions within ODFM and other departments

• Assessment and approval of work requests to ensure compliance with established standards and procedures           

• Continuous assessment to improve the safety provisions in communal spaces areas

• Engage in environmental sustainability initiatives
   

Contract Management                                                                                            

• Oversee the development of term contracts for essential services including building services maintenance, cleaning services, waste disposal, landscaping, pest control, painting and other projects

• Organise regular building and façade inspections

• Manage the tender process for term and adhoc projects        

• Evaluate tender reports and make recommendations for executive approval

Financial Stewardship                                                                                                                       

• Lead the preparation and submission of annual budget proposals, ensuring alignment with financial guidelines and objectives.

• Monitor and control the budget throughout the financial year to ensure that department operations stay within allocated budget.

General Administration                                                                                                             

• Continually review and innovate work processes, implementing new strategies where beneficial

• Participate as a key member of steering and working committees for major university-wide projects or initiatives.

• Review and assessment of Lease Agreements for leases of spaces within and outside of NTU, in coordination with other relevant departments

Requirements

• Degree in Civil Engineering, Building/Estate/Facilities Management or related fields

• Registered professional in relevant field would be an advantage

• At least 20 years’ experience in estate and facility management, consultancy, project management or related filed within the estate, building or construction industry, managing properties of at least 0.5 million square meters GFA and overseeing an annual maintenance budget of $5 million

• Strong in technical knowledge, facilities management, contract negotiation and management, and financial and budgeting skills

• Well-rounded understanding and appreciation of various related disciplines within the industry

• Experience in environmental sustainability is preferred

• Adept in IT applications.

• Demonstrated strength in managing teams, delivering impactful presentations, and excelling in communication

Job Description

Nanyang Executive Education (NEE), a division of Nanyang Business School, Singapore offers continuing education and training programmes to middle and senior executive, Delivered by a world-class faculty and complemented by notable industry leaders, our programmes attract talented individuals from Asia and across the globe, providing valuable opportunities for networking and cross-cultural interaction.

The candidate is to work closely with the Reporting Officer to grow the NEE suite of programmes and enrolments. The candidate will need to work with internal and external stakeholders so as to ensure that programmes continue to be relevant to the industry and clients’ needs as well as ensuring that programmes are well subscribed to. This will directly support NTU’s key goal of growing the Continuing Education segment, whilst also making impact to the industry. . In addition, the candidate will provide leadership and direction in the formulation and execution of business development strategies and support the strategic direction of NEE.

Business Development

• Develop a multi-channeled marketing strategy including growth and sustainability plans
• Research and strategise around industry plans to implement into the NEE programmes
• Pro-actively engage corporations to understand their business as well as training and development needs
• Develop proposals for clients to meet their training requirements
• Source and cultivate new and existing productive relationships with senior leaders, including C-Suite executives, so that they are engaged on a broader level with NBS

Finance Initiatives

• Ensure that programes launched are financially sustainable
• Work with managers on the drafting of budget for clients
• Responsible for the P&L budget for NEE programmes
• Ensure that all programme fees received (via credit card and cheques) are accurately accounted for and invoices related to promotional events are given to NEE Finance Manager/Account Executive for processing in a timely manner, and that corporate policies are adhered to
• Work with Finance busines partners to resolve issues so as to ensure prompt accounting and reporting of finance matters with regards to NEE prorgammes

Collaboration Initiatives

• Maintain contact with all clients/participants to ensure high levels of client satisfaction
• Work closely with operations team to ensure smooth and professional delivery
• Work collaboratively and closely with colleagues, staff and faculty
• Understand the various funding schemes available and to apply accordingly, as well as explain to clients
• To work with many different clients with different requirements, and to ensure the same high level service standards are delivered to the clients
• To be top of the latest developments in the learning and development space, and to be able to engage with clients at different levels
• Effectively maintain and build relationships with internal teams, external agencies and marketing partners to develop and execute strategic outcomes, to support the business development objectives

Operations

• Engage with the NEE Operations team lead to meet on the deliverables in relation to the customer experience and overall efficacy
• Understand Skillsfuture funding framework to develop programmes in line with Skillsfuture

Requirements

• Bachelor’s or master’s degree
• Minimum 8 years of experience. Experience in academic environment will be advantageous. An understanding of the adult learning environment and ecosystem is necessary.
• Candidates with prior work experience in business consultancies, as well as organisations that provide L&D/ Executive Development would be preferred
• Proficient in general software applications that facilitate work operations
• Ability to interact with people of varying levels and backgrounds including senior executives & faculty
• Ability to multi-task and meticulous to details
• A pleasant disposition and able to work under tight deadlines
• Good team-player and able to work independently
• Analytical and thorough in his/her thought-process

Nanyang Executive Education (NEE), a division of Nanyang Business School, Singapore offers continuing education and training programmes to middle and senior executive, Delivered by a world-class faculty and complemented by notable industry leaders, our programmes attract talented individuals from Asia and across the globe, providing valuable opportunities for networking and cross-cultural interaction.

The candidate is to work closely with the Reporting Officer to grow the NEE suite of programmes and enrolments. The candidate will need to work with internal and external stakeholders so as to ensure that programmes continue to be relevant to the industry and clients’ needs as well as ensuring that programmes are well subscribed to.  This will directly support NTU’s key goal of growing the Continuing Education segment, whilst also making impact to the industry. . In addition, the candidate will provide leadership and direction in the formulation and execution of business development strategies and support the strategic direction of NEE.

Business Development   

• Develop a multi-channeled marketing strategy including growth and sustainability plans
• Research and strategise around industry plans to implement into the NEE programmes
• Pro-actively engage corporations to understand their business as well as training and development needs
• Develop proposals for clients to meet their training requirements
• Source and cultivate new and existing productive relationships with senior leaders, including C-Suite executives, so that they are engaged on a broader level with NBS

Finance Initiatives

• Ensure that programes launched are financially sustainable
• Work with managers on the drafting of budget for clients
• Responsible for the P&L budget for NEE programmes
• Ensure that all programme fees received (via credit card and cheques) are accurately accounted for and invoices related to promotional events are given to NEE Finance Manager/Account Executive for processing in a timely manner, and that corporate policies are adhered to
• Work with Finance busines partners to resolve issues so as to ensure prompt accounting and reporting of  finance matters with regards to NEE prorgammes

Collaboration Initiatives 

• Maintain contact with all clients/participants to ensure high levels of client satisfaction
• Work closely with operations team to ensure smooth and professional delivery
• Work collaboratively and closely with colleagues, staff and faculty
• Understand the various funding schemes available and to apply accordingly, as well as explain to clients
• To work with many different clients with different requirements, and to ensure the same high level service standards are delivered to the clients
• To be top of the latest developments in the learning and development space, and to be able to engage with clients at different levels
• Effectively maintain and build relationships with internal teams, external agencies and marketing partners to develop and execute strategic outcomes, to support the business development objectives

Operations

• Engage with the NEE Operations team lead to meet on the deliverables in relation to the customer experience and overall efficacy
• Understand Skillsfuture funding framework to develop programmes in line with Skillsfuture

Requirements

• Bachelor’s or master’s degree
• Minimum 8 years of experience. Experience in academic environment will be advantageous. An understanding of the adult learning environment and ecosystem is necessary.
• Candidates with prior work experience in business consultancies, as well as organisations that provide L&D/ Executive Development would be preferred
• Proficient in general software applications that facilitate work operations
• Ability to interact with people of varying levels and backgrounds including senior executives & faculty
• Ability to multi-task and meticulous to details
• A pleasant disposition and able to work under tight deadlines
• Good team-player and able to work independently
• Analytical and thorough in his/her thought-process

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

The Academic Computing and Information Services (ACIS) division oversees and supports NIE's information communication technology (ICT) needs. We have more than 70 staff members from the Digital Solutions (DS), Infrastructure and Database (ID), Information Security (IS) and Service Management (SM) departments, which are supported centrally by an administrative team. Together, we work hand-in-hand with our internal and external stakeholders to build an advanced, robust and secure IT infrastructure, network and systems for the NIE Community.

We invite applications for the position of Assistant Director, Administration in ACIS. Join us for an exciting career as we work towards transforming the education landscape in Singapore.

The Assistant Director, Administration of ACIS oversees the centralised administrative function of the IT division. He/she manages ACIS’ budgets and general office administration to support its leadership team in achieving the division’s core purpose and supporting NIE’s vision/mission. The candidate also reports to and provides strategic and secretariat support to the Divisional Director (DD), ACIS.

Responsibilities:

• Provide secretariat support for committees or meetings chaired by the Divisional Director and/or Department Heads.

• Lead and manage the ACIS administrative team.

• Manage the budget expenditures and inventory of ACIS.

• Provide personal assistance to DD/ACIS in formulating policies, performing strategic planning and implementing projects at the divisional level.

• Provide support in carrying out ICT training and publicity.

• Plan and oversee staff development activities in areas like adopting industrial best practices, developing soft skills competencies, character building, etc.

• Continuously review and fine-tune internal processes and workflows to achieve operational efficiency, improve service delivery and raise productivity.

• Support the Business Continuity Management (BCM) committee in crisis management.

• Promote and market new ICT initiatives and services.

• Assist and support the Data Protection Officer (DPO) in the NIE PDPA Office.

• Vet, draft and coordinate ICT communications and messages for the division.

• Oversee and manage the division’s social media account(s).

• Support and participate in the division’s Wellness and Teambuilding (W&T) committee.

• Provide administrative and operational support for the ACIS Office, as well as events or activities organised by NIE.

Requirements:

• A University Degree, preferably in Business Studies/Administration.

• Minimum 10 years’ relevant experience in administration with at least 6 years of managerial experience, and a background in Information and Communication Technology (ICT) would be an advantage.

• Good managerial and leadership skills.

• Good people management skills and a team-player.

• Proficient in Microsoft Office Applications.

• IT savvy, creative and innovative.

• Strong written and verbal communication skills.

• Able to multi-task and work independently.
   

Closing Date
The closing date of the advertisement is 26 March 2024. We regret that only shortlisted candidates will be notified.
 

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of bus routes and seats.

The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine’s patient & public partnerships in medical research and education. You will head the team to embed Patient and Public Involvement and Engagement (PPIE) into the School’s programmes and foster partnerships with patient advocates, patient and community organisations and other stakeholders in the patient engagement eco-system.

As the Deputy Director, Office of Patient Engagement, you will lead the team to grow patient and public involvement and engagement (PPIE) for medical research and education.  You will also be developing strong partnerships with patients, patient and community organisations, researcher and educators, and build capability and capacity building programmes for PPIE.

To bring patient voices into medical research and education, we are looking for a dynamic individual who has strong expertise and experience in patient and public involvement and engagement in healthcare, possess a strategic mindset and able to lead the development and implementation of the PPIE initiative in the School.

Responsibilities:

• Develop, implement, and lead the Office of Patient Engagement (OPEN). This will include building the School’s PPIE framework, systems and processes for sustainable PPIE, building and strengthening relationships with internal stakeholders (Research Faculty and Key Programmatic Leads) and external stakeholders (Patient Groups and Advocates) to achieve LKCMedicine’s strategic goals of patient involvement and empowerment in research.

• Drive the implementation of patient engagement through the inclusion of patient voices in research and education. A structured and practical implementation programme should be developed that is accessible to all research and education stakeholders in the School.

• Establish relationships with patient organisations and patient advocacy groups, as well as external academic, professional and clinical institutions, to ensure best practices and collaboration on patient engagement in research.

• Set up of LKCMedicine Patient-Public Panel, comprising of patient and community advocates to serve as a School strategic resource for development of patient-focused research and medical education.

• Set-up domain and/or disease-specific patient panels to integrate patient engagement into the School’s five research programmes (Neuroscience and Mental Health; Nutrition, Metabolism and Health; Population and Global Health; Respiratory and Infectious Diseases; Skin Disease and Wound Repair) and three core themes (Data Science; Developmental Biology and Regenerative Medicine; Microbiome Medicine). This will include establishing a patient and public panel (including family engagement) through specific initiatives to permit critical patient insights to inform the development of new research initiatives.

• Provide counsel, guidance and collaborate on appropriate patient engagement activities across all functions of the medical school as required and appropriate.

• Advance patient engagement in Singapore and Asia through capability building programmes for patients and researchers/clinicians in medical research and education.

Requirements

• Degree from an accredited university

• Possess at least 10 years of relevant working experience

• Experience in patient and public involvement and engagement and in working with patient organisations.

• Knowledgeable and familiar with the Singapore healthcare landscape and the patient engagement eco-system

• Understands the patient engagement needs of research and education in a medical school

• Strong leadership and management skills

• Strategic thinker with strong on-ground knowledge

• Ability to build and maintain partnerships with internal and external stakeholders

• Excellent written and verbal communication skills

• Excellent presentation and facilitation skills

• Excellent organizational and problem-solving skills

• Self starter, resourceful and possess strong initiative to drive change

The University's new Student Management System (SMS) program manages the complete student lifecycle from attracting new talent, through all day-to-day activities, and on to graduation. This system, to be implemented progressively, will support our population of more than 35,000 students.

This role reports to the SMS Head and will drive the adoption and utilization of the newly implemented system and look at continuous improvement of capabilities or functionalities as required by the changing business needs.

Responsibilities

• Play the role of business analyst, to gather new business requirement or change requests and work with NTU’s IT team to explore new processes or systems/system configurations to meet the changing business needs.

• Lead and  facilitate discussions with key stakeholders to scope projects and delivery plan for new functionalities or requirements to continuously enhance the SMS.

• Develop plans, policies and procedures to govern system, data, processes, security and user access.

• Develop strategies and tactics to drive adoption and utilization of systems and processes by business users.

• Develop strategies and tactics to drive the achievement of service level agreements (SLAs) via system usage and data.

• Identify gaps and resolve issues by actively engaging business users.

• Partner system vendors and NTU’s IT team to identify and implement solutions.

• Continue to develop system capability in reporting, data analytics to support business management, decisions, and modelling.

• Ensure proper documentation of functional specifications and processes.

• Plan and manage timeline to ensure projects are delivered on time.

• Develop and implement change management and communication activities to prep business users to adopt to the new processes or systems, which would include the development of system documentation, user guides, User Acceptance Tests and training for users at each phase of implementation/enhancement.

• Support organizational redesign in Colleges/Schools for student management/administration.

Requirements

• Minimum Bachelor's degree in any related field from a recognized University.

• At least 8 to 10 years of business analyst or project management experience, and preferably in the tertiary education sector.

• Strong studentship management background, with understanding or hands-on experience in a student management system preferably.

• Experience in planning and implementing change management activities will be an advantage.

• Ability to influence and engage stakeholders at various levels.

• Excellent interpersonal and communication skills.

• Ability to multi-task with an eye for details in planning and implementation.

• Ability to drive results and achieve outcomes.

• Preferably with CITPM / PMP / PRINCE2 certification.

• Knowledge of Microsoft Dynamics CRM and RPA tools such as UiPath/Power BI would be advantageous.