Who are we looking for:
We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.
What you will be doing:
You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.
- Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
- Create, identify and qualify selling opportunities by maintaining regular contact with customers.
- Dedicated contact for product training and platform questions.
- Proactively analyse and provide strategic engagement with clients.
- Solicit and synthesize customer product feedback to contribute to product development.
- Maintain a high degree of account management and control.
- Develop strategic growth plans for key accounts in your portfolio.
- Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
- Drive enterprise subscription renewals and expansion bookings.
- Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
What we need from you:
- Minimum 5 years experience in account management & enterprise solution delivery roles
- Bachelor's degree
- B2B software experience is preferred
- Proven track record of working in a customer facing role, in a fast-paced environment
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong customer service and troubleshooting/problem solving skills
- Strong team, networking and relationship building skills
- Highly organised, collaborative and detailed oriented
- Able to handle multiple priorities
- Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
About Hubble
Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.
Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.
Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.
What Hubble will give you:
Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.
Who will you be working with:
If you connect with any of the description below, please apply immediately:
- Purpose driven
- Hungry, ambitions, and self-motivated
- Meritocratic, results/performance > age/bureaucracy
- Resourceful, independent, chart our own destiny
- Determined, perseverance, and hard working
- Creative, innovative, out of the box
Yes, the above is everyone of us at Hubble.
Visit us at hubble.build to learn more for #bettercitiesoftomorrow
